Salesforce for Outlook synchronization issue

Question

I connected my iphone to the computer to charge and received the following error: Salesforce for Outlook can't sync. You have one or more sync folders missing. Please have a look at the attached screenshots

In the log file I there is the following stacktrace:

2016-03-10 10:57:17,126 INFO  [Contact] *********** Starting Sync *********** 

2016-03-10 10:57:17,126 INFO [Sync] Direction:Sync Conflict Setting:ClientWins 2016-03-10 10:57:17,126 INFO [Contact]SyncEngine status changed to GettingSalesforceChanges 2016-03-10 10:57:17,136 INFO [Contact]SyncEngine Status: received 0 creates, 0 updates, 0 deletes, and 0 errors from Sfdc Sync Connector 2016-03-10 10:57:17,136 INFO [Contact]SyncEngine status changed to GettingOutlookChanges 2016-03-10 10:57:17,216 INFO [Contact]SyncEngine Status: received 8 creates, 0 updates, 0 deletes, and 0 errors from Outlook Sync Connector 2016-03-10 10:57:17,226 INFO [Contact]SyncEngine status changed to Matching 2016-03-10 10:57:17,226 INFO [Contact]SyncEngine status changed to DoingConflictDetection 2016-03-10 10:57:17,226 INFO [Contact]SyncEngine status changed to ApplyingSalesforceChanges 2016-03-10 10:57:17,226 INFO [Contact] Applying Outlook changes to Salesforce: 8 creates, 0 updates, 0 deletes 2016-03-10 10:57:17,586 ERROR [Contact] Create to SFDC gave error(s) Sfdc.Server.SfdcServerCreateUpdateException: Required fields are missing: [LastName] for Outlook record
2016-03-10 10:57:17,586 ERROR [Contact] Create to SFDC gave error(s) Sfdc.Server.SfdcServerCreateUpdateException: Required fields are missing: [LastName] for Outlook record
2016-03-10 10:57:17,586 ERROR [Contact] Create to SFDC gave error(s) Sfdc.Server.SfdcServerCreateUpdateException: Required fields are missing: [LastName] for Outlook record
2016-03-10 10:57:17,596 ERROR [Contact] Create to SFDC gave error(s) Sfdc.Server.SfdcServerCreateUpdateException: Required fields are missing: [LastName] for Outlook record Walgreens
2016-03-10 10:57:17,596 ERROR [Contact] Create to SFDC gave error(s) Sfdc.Server.SfdcServerCreateUpdateException: Required fields are missing: [LastName] for Outlook record Paladar Colombiano 2016-03-10 10:57:17,596 ERROR [Contact] Create to SFDC gave error(s) Sfdc.Server.SfdcServerCreateUpdateException: Required fields are missing: [LastName] for Outlook record NationStar William Mccumber 2016-03-10 10:57:17,606 ERROR [Contact] Create to SFDC gave error(s) Sfdc.Server.SfdcServerCreateUpdateException: Required fields are missing: [LastName] for Outlook record Carlos Krystal
2016-03-10 10:57:17,606 ERROR [Contact] Create to SFDC gave error(s) Sfdc.Server.SfdcServerCreateUpdateException: Required fields are missing: [LastName] for Outlook record Dr Sarro Dermatologist

Could you please explain what is causing the error and advise an appropriate solution?

Regards,

Dilyan

Answer 1

From the help docs here:

First, double click on the SFO system tray icon (as explained above) to open the actual error message with the details. If the error message says "Required fields are missing: [LastName]" then follow the steps below to resolve the issue.

1- You can click on the contact name on the SFO error screen (it is in a form of hyperlink that you can click on to open the contact in Outlook) to open the contact's detail page 2- Click on Full name
3- The “Check Full Name" windows will open 4- Update the Last name as it is a mandatory field in Salesforce. If your contact does not have a Last Name or you are syncing a company as a contact, or for any reasons you do not have a Last name you can use a dot "." or comma "," or such to populate the Last Name field 5- Click OK and then click on Save & Close

You may have to repeat steps 1-5 if you have more than contact with missing Last Name

The screen shot below is from Outlook 2007 but the steps are the same for other versions of Outlook

6- Click on Retry on the SFO error screen or if you have already closed it, right click on SFO system tray icon and click on Sync | Sync Now

7- Sync should complete successfully and you should not see that error message again