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Peter Knolle
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Why is my Case assignment rule is not fieringfiring

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Dedo
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Why my Case assignment rule is not fiering

I have two case queues, one for New Cases (this is the default on the Support settings page) and one queue for the Unreferenced (cases with no account or contact). I wrote an assignment rule for the Unreferenced queue

ISNULL( AccountId ) && ISNULL( ContactId )

The Problem is that these cases are still being assigned to the New Cases queue.

Any advise?