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hiding orgId and setting equal sample pod
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edit approved Jun 23, 2015 at 16:39
Community Bot
edit approved Jun 23, 2015 at 16:39
Community Bot
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Background

We have a salesforce community called mycompany.force.com/
We also have a custom domain: mycompany.my.salesforce.com where users have Company Community Licenses. Because my users have that license which is a special one, they cannot log in from the standard community login page and that is why we created a custom domain (to create a custom login page and redirect users to the community). From our custom login page, we redirect users to our community.

The problem arose when we created a CNAME pointing to our custom domain; instead of taking us to the custom login page, it is redirecting us to the standard Salesforce login (so users cannot login to the community).

We have tried several things to fix this issue:

  1. Create a CNAME pointing to MyCompany.force.com. This is redirecting to na1.salesforce.com (Instead of going to my community login page)

  2. Create a CNAME pointing to MyCompany.OrgID18.live.siteforce.com My domain name has a TXT record that equals 00d24000000ivokeac00XXX000000ivokeac with no punctuation. My domain name is a subdomain of an another domain in my organization. This redirects me to https://eu5.salesforce.com/https://na1.salesforce.com/.

Nothing seems to work though. Any ideas on anything else we can try? Thank you!

Background

We have a salesforce community called mycompany.force.com/
We also have a custom domain: mycompany.my.salesforce.com where users have Company Community Licenses. Because my users have that license which is a special one, they cannot log in from the standard community login page and that is why we created a custom domain (to create a custom login page and redirect users to the community). From our custom login page, we redirect users to our community.

The problem arose when we created a CNAME pointing to our custom domain; instead of taking us to the custom login page, it is redirecting us to the standard Salesforce login (so users cannot login to the community).

We have tried several things to fix this issue:

  1. Create a CNAME pointing to MyCompany.force.com. This is redirecting to na1.salesforce.com (Instead of going to my community login page)

  2. Create a CNAME pointing to MyCompany.OrgID18.live.siteforce.com My domain name has a TXT record that equals 00d24000000ivokeac with no punctuation. My domain name is a subdomain of an another domain in my organization. This redirects me to https://eu5.salesforce.com/.

Nothing seems to work though. Any ideas on anything else we can try? Thank you!

Background

We have a salesforce community called mycompany.force.com/
We also have a custom domain: mycompany.my.salesforce.com where users have Company Community Licenses. Because my users have that license which is a special one, they cannot log in from the standard community login page and that is why we created a custom domain (to create a custom login page and redirect users to the community). From our custom login page, we redirect users to our community.

The problem arose when we created a CNAME pointing to our custom domain; instead of taking us to the custom login page, it is redirecting us to the standard Salesforce login (so users cannot login to the community).

We have tried several things to fix this issue:

  1. Create a CNAME pointing to MyCompany.force.com. This is redirecting to na1.salesforce.com (Instead of going to my community login page)

  2. Create a CNAME pointing to MyCompany.OrgID18.live.siteforce.com My domain name has a TXT record that equals 00XXX000000ivokeac with no punctuation. My domain name is a subdomain of an another domain in my organization. This redirects me to https://na1.salesforce.com/.

Nothing seems to work though. Any ideas on anything else we can try? Thank you!

added 189 characters in body
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Camila Heitz
Camila Heitz
  • 95
  • 6

Background

We have a salesforce community called mycompany.force.com/
We also have a custom domain: mycompany.my.salesforce.com where users have Company Community Licenses. Because my users have that license which is a special one, they cannot log in from the standard community login page and that is why we created a custom domain (to create a custom login page and redirect users to the community). From our custom login page, we redirect users to our community.

The problem arose when we created a CNAME pointing to our custom domain; instead of taking us to the custom login page, it is redirecting us to the standard Salesforce login (so users cannot login to the community).

We have tried several things to fix this issue:

  1. Create a CNAME pointing to MyCompany.force.com. This is redirecting to na1.salesforce.com (Instead of going to my community login page)

  2. Create a CNAME pointing to MyCompany.OrgID18.live.siteforce.com The DNS cannot apparently resolve this (it takesMy domain name has a TXT record that equals 00d24000000ivokeac with no punctuation. My domain name is a subdomain of an another domain in my organization. This redirects me to a dead end)https://eu5.salesforce.com/.

Nothing seems to work though. Any ideas on anything else we can try? Thank you!

Background

We have a salesforce community called mycompany.force.com/
We also have a custom domain: mycompany.my.salesforce.com where users have Company Community Licenses. Because my users have that license which is a special one, they cannot log in from the standard community login page and that is why we created a custom domain (to create a custom login page and redirect users to the community). From our custom login page, we redirect users to our community.

The problem arose when we created a CNAME pointing to our custom domain; instead of taking us to the custom login page, it is redirecting us to the standard Salesforce login (so users cannot login to the community).

We have tried several things to fix this issue:

  1. Create a CNAME pointing to MyCompany.force.com. This is redirecting to na1.salesforce.com

  2. Create a CNAME pointing to MyCompany.OrgID18.live.siteforce.com The DNS cannot apparently resolve this (it takes me to a dead end)

Nothing seems to work though. Any ideas on anything else we can try? Thank you!

Background

We have a salesforce community called mycompany.force.com/
We also have a custom domain: mycompany.my.salesforce.com where users have Company Community Licenses. Because my users have that license which is a special one, they cannot log in from the standard community login page and that is why we created a custom domain (to create a custom login page and redirect users to the community). From our custom login page, we redirect users to our community.

The problem arose when we created a CNAME pointing to our custom domain; instead of taking us to the custom login page, it is redirecting us to the standard Salesforce login (so users cannot login to the community).

We have tried several things to fix this issue:

  1. Create a CNAME pointing to MyCompany.force.com. This is redirecting to na1.salesforce.com (Instead of going to my community login page)

  2. Create a CNAME pointing to MyCompany.OrgID18.live.siteforce.com My domain name has a TXT record that equals 00d24000000ivokeac with no punctuation. My domain name is a subdomain of an another domain in my organization. This redirects me to https://eu5.salesforce.com/.

Nothing seems to work though. Any ideas on anything else we can try? Thank you!

added 486 characters in body
Source Link
Camila Heitz
Camila Heitz
  • 95
  • 6

Background

We have a salesforce community called mycompany.force.com/
We also have a custom domain: mycompany.my.salesforce.com where users have Company Community Licenses. Because my users have that license which is a special one, they cannot log in from the standard community login page and that is why we created a custom domain (to create a custom login page and redirect users to the community). From our custom login page, we redirect users to our community.

In order to createThe problem arose when we created a CNAME pointing to our custom domain for that communitydomain; instead of taking us to the custom login page, I have followedit is redirecting us to the instructions fromstandard Salesforce login (so users cannot login to the official documentcommunity).

We have tried several things to fix this issue:

  1. Create a CNAME pointing to MyCompany.force.com. This is redirecting to na1.salesforce.com

  2. Create a CNAME pointing to MyCompany.OrgID18.live.siteforce.com The DNS cannot apparently resolve this (it takes me to a dead end)

AnyNothing seems to work though. Any ideas on anything else we can try? Thank you!

Background

We have a salesforce community called mycompany.force.com/
We also have a custom domain: mycompany.my.salesforce.com where users have Company Community Licenses.

In order to create a custom domain for that community, I have followed the instructions from the official document.

We have tried:

  1. Create a CNAME pointing to MyCompany.force.com. This is redirecting to na1.salesforce.com

  2. Create a CNAME pointing to MyCompany.OrgID18.live.siteforce.com The DNS cannot apparently resolve this (it takes me to a dead end)

Any ideas on anything else we can try? Thank you!

Background

We have a salesforce community called mycompany.force.com/
We also have a custom domain: mycompany.my.salesforce.com where users have Company Community Licenses. Because my users have that license which is a special one, they cannot log in from the standard community login page and that is why we created a custom domain (to create a custom login page and redirect users to the community). From our custom login page, we redirect users to our community.

The problem arose when we created a CNAME pointing to our custom domain; instead of taking us to the custom login page, it is redirecting us to the standard Salesforce login (so users cannot login to the community).

We have tried several things to fix this issue:

  1. Create a CNAME pointing to MyCompany.force.com. This is redirecting to na1.salesforce.com

  2. Create a CNAME pointing to MyCompany.OrgID18.live.siteforce.com The DNS cannot apparently resolve this (it takes me to a dead end)

Nothing seems to work though. Any ideas on anything else we can try? Thank you!

added 43 characters in body
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Martin Borthiry
Martin Borthiry
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deleted 16 characters in body
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Camila Heitz
Camila Heitz
  • 95
  • 6
added 232 characters in body; edited title
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Camila Heitz
Camila Heitz
  • 95
  • 6
Source Link
Camila Heitz
Camila Heitz
  • 95
  • 6