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Dec 2, 2014 at 17:02 vote accept Mike B
Dec 2, 2014 at 9:18 comment added sfdcfox @MahmoodButt That's exactly what I'm proposing. The solution I wrote wasn't elegant, but my employer at the time was anxious to get a product out the door-- the previous developer left such a mess it was nearly impossible to even document the number of bugs that were present. That said, looking back, if I'd had more time, I would have indeed used a WYSIWYG from Yahoo or someone to build a proper HTML editor.
S Dec 2, 2014 at 9:16 history suggested Mahmood CC BY-SA 3.0
reformatted the answer to be more readable.
Dec 2, 2014 at 8:57 comment added Mahmood so about your solution#2, are you suggesting that one can write VF page that will have an HTML editor and be used when users email in SF? ( or may be I didn't follow that solution properly despite a pretty good explanation. :( )
Dec 2, 2014 at 8:55 review Suggested edits
S Dec 2, 2014 at 9:16
Dec 2, 2014 at 8:22 history answered sfdcfox CC BY-SA 3.0