Timeline for Time-based workflow email notification alerts to customers
Current License: CC BY-SA 3.0
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| Dec 3, 2014 at 19:11 | history | edited | cropredy | CC BY-SA 3.0 |
edited title
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| Dec 2, 2014 at 17:36 | answer | added | cropredy | timeline score: 0 | |
| Dec 2, 2014 at 15:32 | comment | added | Adrian | Changed Rule Criteria from "formula" to "criteria" and created a new Account and now I have a log showing WF_ACTION| Email Alert: 1; But this only happens on creation and not on updating(changing the date of maintenance) according to Evaluation Criteria : created, and any time it’s edited to subsequently meet criteria | |
| Dec 2, 2014 at 14:36 | comment | added | Adrian | 14:49:20.374 (374176698)|WF_TIME_TRIGGERS_BEGIN 14:49:20.377 (377129476)|WF_TIME_TRIGGER|[Account: Adi 001e000000RjLao]|345 after 00Ni000000FPup0|Account Alert Maintenance 01Qe000000055fV|08:00:00.000 14:49:20.386 (386051342)|WF_ACTIONS_END| None 14:49:20.386 (386059330)|CODE_UNIT_FINISHED|Workflow:Account | |
| Dec 2, 2014 at 14:35 | comment | added | Adrian | 14:49:20.354 (354739398)|CODE_UNIT_STARTED|[EXTERNAL]|Workflow:Account 14:49:20.373 (373889249)|WF_RULE_EVAL_BEGIN|Workflow 14:49:20.373 (373924716)|WF_CRITERIA_BEGIN|[Account: Adi 001e000000RjLao]|Account Alert Maintenance|01Qe000000055fV|ON_CREATE_OR_TRIGGERING_UPDATE 14:49:20.374 (374097045)|WF_RULE_NOT_EVALUATED 14:49:20.374 (374156104)|WF_SPOOL_ACTION_BEGIN|Workflow 14:49:20.374 (374164550)|WF_ACTION| None 14:49:20.374 (374167944)|WF_RULE_EVAL_END | |
| Dec 2, 2014 at 14:34 | comment | added | Adrian | From the Log it would appear I have no WF action : | |
| Dec 2, 2014 at 14:29 | comment | added | Adrian | Thanks for the info about Monitor and Debug as I wasn't aware of these functions in SF. About the expression, SF says ISBLANK has the same functionality as ISNULL, but also supports text fields. Either way my Alert is not getting sent :( The field name/label is Maintenance start date but the API Name is Maintenance__c (which is what gets inserted with "Insert Field" button) | |
| Nov 28, 2014 at 17:02 | comment | added | cropredy |
your example WF criteria rule -- shouldn't it be NOT(ISBLANK(Maintenance_start_Date__c)) ? If yes, pls edit your post. BTW, the general approach to these issues is to look at Setup | Monitor | Time-based workflows as well as turn on debug log for yourself, repeat the test, and then examine the Workflow section of the log
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| Nov 28, 2014 at 17:01 | history | edited | cropredy | CC BY-SA 3.0 |
was run-on paragraph
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| Nov 28, 2014 at 16:42 | review | First posts | |||
| Nov 28, 2014 at 16:45 | |||||
| Nov 28, 2014 at 16:35 | history | asked | Adrian | CC BY-SA 3.0 |