Does anyone know where I can get a list of best practices or straightforward support to merge 2 Salesforce instances?
My company has 2 Salesforce instances. We built our own instance, and then acquired a company that had a completely different set of nomenclature, routing rules, etc. Both have years’ worth of data in them. We have all the normal issues - duplicative license fees and routing costs, lack of sharing of leads and automation across instances, etc. In addition, both have different workflow with other third party systems (billing, custom scripts, etc.)
What steps should I take to avoid problems when conducting this merge?