Timeline for re parenting an email to another case
Current License: CC BY-SA 4.0
3 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Nov 26 at 18:44 | comment | added | Rooster | I have found that it is possible to update the ParentId on an incoming EmailMessage before insert in a Trigger. I have not tested this with Flow. Every business process may be different, but our process is that an incoming Email on a closed case should be assigned to a new case if the original case has been closed for longer than 30 days. | |
| Nov 19 at 12:16 | comment | added | Sander de Jong | For those who want to move an email from one case to another via Flow or Apex: this setting does not make ParentId modifiable. | |
| Sep 1 at 5:00 | history | answered | Rooster | CC BY-SA 4.0 |