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Kris Goncalves
Kris Goncalves
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We have email-to-case set up for our org and we're getting this email: >Subject: Email-to-Case: Error(s) encountered while processing
The following errors were encountered while processing an incoming email:
STRING_TOO_LONG : To Address: data value too large: [multiple emails with a length of 121 characters]

Subject: Email-to-Case: Error(s) encountered while processing
The following errors were encountered while processing an incoming email:
STRING_TOO_LONG : To Address: data value too large: [multiple emails with a length of 121 characters]

We can't figure out which field is the issue, we've tried looking on both the Case object and EmailMessage object.
There is no 'To Address' field on Case.
The ToAddress field on Email Message has a limit of 4000, so that doesn't seem to be it.
Any

  • we've tried looking on both the Case object and EmailMessage object.
  • There is no 'To Address' field on Case.
  • The ToAddress field on Email Message has a limit of 4000, so that doesn't seem to be it.

Any ideas would be so appreciated!


We have email-to-case set up for our org and we're getting this email: >Subject: Email-to-Case: Error(s) encountered while processing
The following errors were encountered while processing an incoming email:
STRING_TOO_LONG : To Address: data value too large: [multiple emails with a length of 121 characters]

We can't figure out which field is the issue, we've tried looking on both the Case object and EmailMessage object.
There is no 'To Address' field on Case.
The ToAddress field on Email Message has a limit of 4000, so that doesn't seem to be it.
Any ideas would be so appreciated!


We have email-to-case set up for our org and we're getting this email:

Subject: Email-to-Case: Error(s) encountered while processing
The following errors were encountered while processing an incoming email:
STRING_TOO_LONG : To Address: data value too large: [multiple emails with a length of 121 characters]

We can't figure out which field is the issue

  • we've tried looking on both the Case object and EmailMessage object.
  • There is no 'To Address' field on Case.
  • The ToAddress field on Email Message has a limit of 4000, so that doesn't seem to be it.

Any ideas would be so appreciated!

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Shira Freed
Shira Freed
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Email-to-Case error: String too long on 'To Address'


We have email-to-case set up for our org and we're getting this email: >Subject: Email-to-Case: Error(s) encountered while processing
The following errors were encountered while processing an incoming email:
STRING_TOO_LONG : To Address: data value too large: [multiple emails with a length of 121 characters]

We can't figure out which field is the issue, we've tried looking on both the Case object and EmailMessage object.
There is no 'To Address' field on Case.
The ToAddress field on Email Message has a limit of 4000, so that doesn't seem to be it.
Any ideas would be so appreciated!