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Antonio De Palma
Antonio De Palma
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If we want our customer service agents (who use Salesforce Service Cloud) to see Push message interaction history for Salesforce contacts, what are our options?

Email interaction data is sychronised via our use of the Marketing Cloud connector and we will be using the Salesforce Contact ID in our Mobile Push implementation, so I'm hoping there's a way to have all the Marketing Cloud Mobile Push interaction data passed back.

If we want our customer service agents (who use Salesforce Service Cloud) to see Push message interaction history for Salesforce contacts, what are our options?

Email interaction data is sychronised via our use of the Marketing Cloud connector and we will be using the Salesforce Contact ID in our Mobile Push implementation, so I'm hoping there's a way to have all the Marketing Cloud interaction data passed back.

If we want our customer service agents (who use Salesforce Service Cloud) to see Push message interaction history for Salesforce contacts, what are our options?

Email interaction data is sychronised via our use of the Marketing Cloud connector and we will be using the Salesforce Contact ID in our Mobile Push implementation, so I'm hoping there's a way to have all the Marketing Cloud Mobile Push interaction data passed back.

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Antonio De Palma
Antonio De Palma
  • 603
  • 6
  • 19

Using the Marketing Cloud connector, does Mobile Push tracking data sync to Salesforce contacts in the same way email tracking data does?

If we want our customer service agents (who use Salesforce Service Cloud) to see Push message interaction history for Salesforce contacts, what are our options?

Email interaction data is sychronised via our use of the Marketing Cloud connector and we will be using the Salesforce Contact ID in our Mobile Push implementation, so I'm hoping there's a way to have all the Marketing Cloud interaction data passed back.