Timeline for Checking for an email address using Journey Builder Decision Splits
Current License: CC BY-SA 4.0
13 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Jun 11, 2020 at 16:35 | comment | added | Patrick Downing | ahh - that makes sense - thanks Macca! its working now | |
| Jun 10, 2020 at 22:41 | comment | added | Macca | Yes. That'd make sense. These are brand new contacts we're evaluating. Try changing the relationship in Contact Builder by relating your email_duplicates.email to your Journey Data Extension's email address. | |
| Jun 10, 2020 at 17:33 | comment | added | Patrick Downing | thanks @macca - thats what i am doing, i found this help.salesforce.com/… which states that the decisions split will only work for when the email is in all subs.. i am testing that out. thanks again! | |
| Jun 10, 2020 at 4:43 | comment | added | Macca | I've added screenshots for you to step through the way you've configured Contact Builder to ensure all is working as intended. I hope this helps? | |
| Jun 10, 2020 at 4:42 | history | edited | Macca | CC BY-SA 4.0 |
Added screenshots
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| Jun 9, 2020 at 15:19 | comment | added | Patrick Downing | Hi Macca - apologies about the low res, i dont know why it rendered that way.. But to answer your question, i have tried various fields in the decision split (count/date/emailaddress) check to see if they are null (also tried Not Null), and every time it sends customers down the path of "no match" when the logic should find a match. | |
| Jun 9, 2020 at 3:38 | comment | added | Macca | Sorry, the resolution's very low. is the decision logic "email_count is not null"? | |
| Jun 9, 2020 at 1:40 | comment | added | Patrick Downing | Thanks for your help! | |
| Jun 9, 2020 at 1:39 | comment | added | Patrick Downing | Hi @macca i just added a picture.. all of the contacts are failing the look up when they should be matching. I have confirmed the data, its loading and the email address are there | |
| Jun 9, 2020 at 0:57 | comment | added | Macca | "Not Working" in what way? | |
| Jun 8, 2020 at 18:09 | comment | added | Patrick Downing | Macca - i appreciate your detailed answer, i did everything listed and the Decision is not working. I am going to add more details in comments below in a minute | |
| Jun 8, 2020 at 17:21 | vote | accept | Patrick Downing | ||
| Jun 7, 2020 at 4:14 | history | answered | Macca | CC BY-SA 4.0 |