Timeline for Forwarding Out Of Office replies in SFMC with Enterprise Reply Mail Management
Current License: CC BY-SA 4.0
8 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Jun 12, 2020 at 8:07 | vote | accept | JasBas96 | ||
| Jun 5, 2020 at 13:17 | answer | added | Jonas Lamberty | timeline score: 0 | |
| Jun 5, 2020 at 13:16 | comment | added | Jonas Lamberty | Hi, yes. One of the main ideas of setting up RMM is that it filters automatic replies. The idea being that you do not want to flood your support inbox with 10000 out-of-office replies if you send around Christmas time. So the RMM settings by default are set to only "route remaining replies" (after filtering) to your inbox as it says in the configuration UI. The option to "Delete Auto-Replies and Out-of-Office" is set to "yes" by default. Setting it to "no" should "fix" the behavior - if really desired. | |
| Jun 5, 2020 at 11:25 | comment | added | JasBas96 | Hi both, in the mean team the ERMM is working (thanks to the DMARC)! But only for manual replies with out of office terms. So 'automatic' out of office replies are not being forwarded. Any of you might know why these are not forwarded? Thank you very much! @JonasLamberty | |
| May 20, 2020 at 13:29 | comment | added | Jonas Lamberty | It might have to do with DMARC, check this resource: help.salesforce.com/… | |
| May 19, 2020 at 15:38 | comment | added | zuzannamj | Can you paste a screenshot of your RMM configuration? | |
| May 19, 2020 at 12:58 | review | First posts | |||
| May 19, 2020 at 13:11 | |||||
| May 19, 2020 at 12:54 | history | asked | JasBas96 | CC BY-SA 4.0 |