Timeline for Can Omni-Channel be used with Sales Cloud using Service Cloud feature license?
Current License: CC BY-SA 4.0
6 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Sep 23, 2019 at 7:18 | vote | accept | Shrivaths Kulkarni | ||
| Sep 20, 2019 at 11:04 | comment | added | manish porwal | Yes, sales cloud. But to recieve lead in Omnichannel on user there is a service cloud use check box field that should be checked. | |
| Sep 20, 2019 at 11:02 | comment | added | Shrivaths Kulkarni | You mean Sales Cloud? | |
| Sep 20, 2019 at 10:42 | comment | added | manish porwal | Yes we can. Same scenario is in my current project. We have service cloud licenses but we are using omni-channel skill based routing for lead in sales cloud. | |
| Sep 20, 2019 at 10:27 | comment | added | Shrivaths Kulkarni | Thank you Manish for quick reply. My question we have project Sales Cloud only and with going for Service Cloud licenses, can we make use of Service Cloud Feature license? | |
| Sep 20, 2019 at 10:04 | history | answered | manish porwal | CC BY-SA 4.0 |