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Jul 13, 2018 at 9:00 comment added Ranga Apologies Robert. Didn't read the question properly! :( Nothing much we could do other than asking Salesforce to fix the issue I guess. If you have premier support with Salesforce, raise a case (if you haven't already done) and escalate it with your Salesforce Account manager to make sure that they fix the issue as soon as possible.
Jul 13, 2018 at 8:46 comment added Robert Méndez @Ranga that issue was already linked in my question ;-) Also we tried the simple reinstall and it did not work. As I said to completely uninstall the package is also not possible due to customizations and to be honest performing this every time a sandbox is refreshed is not sustainable.
Jul 13, 2018 at 8:32 comment added Ranga Could be related to this know issue. success.salesforce.com/… If it is the case you will have to re-install the package in sandbox.
Jul 13, 2018 at 8:18 history edited Robert Méndez CC BY-SA 4.0
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Jul 13, 2018 at 8:03 history asked Robert Méndez CC BY-SA 4.0