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May 23, 2017 at 2:10 vote accept Irene
May 23, 2017 at 0:01 answer added Eric timeline score: 4
May 22, 2017 at 23:49 comment added Irene I've edited the post to show the comparisons between the SysAdmin and CSR profiles on Partial sandbox.
May 22, 2017 at 23:47 history edited Irene CC BY-SA 3.0
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May 22, 2017 at 23:15 comment added Irene I've double checked field accessibility on all fields on Product, Pricebook, PriceBookEntry, OrderItem for the CSR profile and compared them from Dev to Partial - all fields related to product have the same accessibility. I've also compared them for System Admin to CSR and also no different... argh!
May 22, 2017 at 21:59 comment added Rao Go to the product field and click on "view field accessibility" and see if it is read only for the profiles which do not see the lookup
May 22, 2017 at 21:55 history asked Irene CC BY-SA 3.0