That is Salesforce Out-of-box functionality where Email in Feed based layout will be displaying like that because in the Feed View settings of the Page Layout Allow Collapsible Email Header option in by default selected.
De-select this option.
Email section will display like this:
By the way, in the Console app it will always be non-collapsible, even if "Allow Collapsible Email Header" option is selected
That is Salesforce Out-of-box functionality where Email in Feed based layout will be displaying like that because in the Feed View settings of the Page Layout Allow Collapsible Email Header option in by default selected.
De-select this option.
Email section will display like this:
By the way, in the Console app it will always be non-collapsible, even if "Allow Collapsible Email Header" option is selected
That is Salesforce Out-of-box functionality where Email in Feed based layout will be displaying like that because in the Feed View settings of the Page Layout Allow Collapsible Email Header option in by default selected.
De-select this option.
Email section will display like this:
By the way, in the Console app it will always be non-collapsible, even if "Allow Collapsible Email Header" option is selected
That is Salesforce Out-of-box functionality where Email in Feed based layout will be displaying like that because in the Feed View settings of the Page Layout Allow Collapsible Email Header option in by default selected.
De-select this option.
Email section will display like this:
By the way, in the Console app it will always be non-collapsible, even if "Allow Collapsible Email Header" option is selected
That is Salesforce Out-of-box functionality where Email in Feed based layout will be displaying like that because in the Feed View settings of the Page Layout Allow Collapsible Email Header option in by default selected.
De-select this option.
Email section will display like this:
That is Salesforce Out-of-box functionality where Email in Feed based layout will be displaying like that because in the Feed View settings of the Page Layout Allow Collapsible Email Header option in by default selected.
De-select this option.
Email section will display like this:
By the way, in the Console app it will always be non-collapsible, even if "Allow Collapsible Email Header" option is selected
That is Salesforce Out-of-box functionality where Email in Feed based layout will be displaying like that for Standard or Custom Appbecause in the Feed View settings of the Page Layout Allow Collapsible Email Header option in by default selected.
One workaround is that, you can create Console App and try to use Case functionality from ConsoleDe-select this option.
In that, feed based Email will show perfectly as this picture below. It does not have collapsible section with (+) or (-) sign.
Otherwise, you can raise a case to Salesforce to ask for help.Email section will display like this:
That is Salesforce Out-of-box functionality where Email in Feed based layout will be displaying like that for Standard or Custom App.
One workaround is that, you can create Console App and try to use Case functionality from Console.
In that, feed based Email will show perfectly as this picture below. It does not have collapsible section with (+) or (-) sign.
Otherwise, you can raise a case to Salesforce to ask for help.
That is Salesforce Out-of-box functionality where Email in Feed based layout will be displaying like that because in the Feed View settings of the Page Layout Allow Collapsible Email Header option in by default selected.
De-select this option.
Email section will display like this:
