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Oct 16, 2016 at 11:20 comment added Olaf Thanks for what is indeed a more elaborate answer! For now, the customer is happy with the History Tracking solution, but being a programmer rather than a SF pro I really look forward to being able to handling things more from under the surface. I will definitely follow the links you provided. Sounds like a sea of possibilities.
Oct 14, 2016 at 20:21 history answered Thomas Taylor CC BY-SA 3.0