Return to Answer

formatting of answer

Source Link

edit approved Aug 9, 2016 at 16:40

1.1k
10
33

We ran into the same issue. You need to reference the record type ID so your content should look something like this:

input type="hidden" name="liveagent.prechat:caseRecordType" value="0121a0000001nX3"input type="hidden" name="liveagent.prechat:caseRecordType" value="0121a0000001nX3"

input type="hidden" name="liveagent.prechat.findorcreate.map:Case" value="RecordTypeId,caseRecordType"input type="hidden" name="liveagent.prechat.findorcreate.map:Case" value="RecordTypeId,caseRecordType"

input type="hidden" name="liveagent.prechat.findorcreate.map.doCreate:Case" value="RecordTypeId,true"input type="hidden" name="liveagent.prechat.findorcreate.map.doCreate:Case" value="RecordTypeId,true"

input type="hidden" name="liveagent.prechat.findorcreate.showOnCreate:Case" value="true"input type="hidden" name="liveagent.prechat.findorcreate.showOnCreate:Case" value="true"

I've left a record type ID in there just for the sake of the example, but just go to your record type and grab what you want to open.

We ran into the same issue. You need to reference the record type ID so your content should look something like this:

input type="hidden" name="liveagent.prechat:caseRecordType" value="0121a0000001nX3"

input type="hidden" name="liveagent.prechat.findorcreate.map:Case" value="RecordTypeId,caseRecordType"

input type="hidden" name="liveagent.prechat.findorcreate.map.doCreate:Case" value="RecordTypeId,true"

input type="hidden" name="liveagent.prechat.findorcreate.showOnCreate:Case" value="true"

I've left a record type ID in there just for the sake of the example, but just go to your record type and grab what you want to open.

We ran into the same issue. You need to reference the record type ID so your content should look something like this:

input type="hidden" name="liveagent.prechat:caseRecordType" value="0121a0000001nX3"

input type="hidden" name="liveagent.prechat.findorcreate.map:Case" value="RecordTypeId,caseRecordType"

input type="hidden" name="liveagent.prechat.findorcreate.map.doCreate:Case" value="RecordTypeId,true"

input type="hidden" name="liveagent.prechat.findorcreate.showOnCreate:Case" value="true"

I've left a record type ID in there just for the sake of the example, but just go to your record type and grab what you want to open.

Source Link

created Aug 9, 2016 at 15:21

user36225

We ran into the same issue. You need to reference the record type ID so your content should look something like this:

input type="hidden" name="liveagent.prechat:caseRecordType" value="0121a0000001nX3"

input type="hidden" name="liveagent.prechat.findorcreate.map:Case" value="RecordTypeId,caseRecordType"

input type="hidden" name="liveagent.prechat.findorcreate.map.doCreate:Case" value="RecordTypeId,true"

input type="hidden" name="liveagent.prechat.findorcreate.showOnCreate:Case" value="true"

I've left a record type ID in there just for the sake of the example, but just go to your record type and grab what you want to open.