Timeline for Trigger change ownership of case from Q to User after Turning off Case Assignment Rule
Current License: CC BY-SA 3.0
4 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Nov 1, 2017 at 16:31 | vote | accept | Templar | ||
| Jul 18, 2016 at 12:14 | comment | added | crmprogdev | Is there a way for you to change your Case Assignment Rule to pick up this change in moving to LiveHelp such that it assigns them into to your LiveHelp instead? Order of Execution clearly prevents an AfterInsert trigger from doing what you're attempting to do. | |
| Jul 18, 2016 at 11:51 | comment | added | Templar | After update will always disallow the use from changing the ownership manually and in this case you're disabling a native Salesforce feature. | |
| Jul 17, 2016 at 18:44 | history | answered | crmprogdev | CC BY-SA 3.0 |