Timeline for How is the "From" field populated in the Case Feed Email (Answer Customer) Publisher?
Current License: CC BY-SA 4.0
6 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Aug 25, 2019 at 19:49 | comment | added | Daniel Ballinger | @crmprogdev I've repaired the first link. The old one redirected me to a new knowledge article that seemed to have the same content. I'm not sure on what the situation is with Lightning. It might be worth a new question to address that scenario. | |
| Aug 25, 2019 at 19:47 | history | edited | Daniel Ballinger | CC BY-SA 4.0 |
Repaired first link
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| Aug 24, 2019 at 18:44 | comment | added | crmprogdev | As an FYI, getting a 404 on your 1st link. I think this answer may only apply to Classic. My observation is the behavior in terms of the "FromName" can vary. What's in the user's Email Settings isn't respected when it comes to their FromName in Lightning even though it is in the same org in Classic. | |
| Apr 19, 2016 at 17:30 | vote | accept | hamayoun | ||
| Apr 19, 2016 at 17:29 | history | bounty ended | hamayoun | ||
| Apr 18, 2016 at 1:51 | history | answered | Daniel Ballinger | CC BY-SA 3.0 |