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Jul 29, 2013 at 19:18 comment added Carolyn Grabill @AMM I second the suggestion to raise a case. They may be able to tell you whether this behavior is a known issue or working as designed. Safe harbor: you're definitely going to want to double check that it still works, when Winter 14 is available in sandboxes.
Apr 30, 2013 at 18:47 comment added eyescream If it's supposed to let them edit the email a bit before sending - #4 becomes so tricky it's not worth doing (the act of merging fields is something magical that happens during sending (out of the box we can't tell it to make field merge, then replace this bit with that user-supplied bit). Sorry, I don't see an easy way to reuse the email sending UI but essentially not let them see the email template/use it from outside of your button... Some field on the record for "Personal_Message_In_Email__c", merge field in template and &save=1 ;)
Apr 30, 2013 at 18:19 comment added AMM #1 totally understood. #2 is a good point - am going to consult SF but USE it short term... #3 no, they'll be customizing slightly per-send... #4 ugh. My ongoing crashcourse in Apex is frustrating enough. Logical idea generally for control/versatility, but not interested right now. :-) Thanks...
Apr 30, 2013 at 18:11 history edited eyescream CC BY-SA 3.0
added 16 characters in body
Apr 30, 2013 at 16:57 history answered eyescream CC BY-SA 3.0