Timeline for Email-To-Case not creating Case when routing address in CC Field
Current License: CC BY-SA 3.0
16 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Mar 2, 2016 at 1:24 | comment | added | Richard N | Glad you found the solution. | |
| Mar 1, 2016 at 5:02 | comment | added | Nirmallya Ghosh | @RichardN I have posted the solution below. please have a look. Thanks you RichardN for your co-operation. | |
| Mar 1, 2016 at 5:01 | vote | accept | Nirmallya Ghosh | ||
| Mar 1, 2016 at 4:59 | vote | accept | Nirmallya Ghosh | ||
| Mar 1, 2016 at 5:00 | |||||
| Mar 1, 2016 at 4:58 | answer | added | Nirmallya Ghosh | timeline score: 1 | |
| Feb 29, 2016 at 23:25 | comment | added | Richard N | @nirmalya Ghosh, it could be a bug based on what you describe. As you have read as well, it is supposed to create the case when it is in either to, cc or bcc. Unless you find any other help, I suggest that you open a support case with sfdc in the meanwhile and explain the problem to them. | |
| Feb 29, 2016 at 5:26 | comment | added | Nirmallya Ghosh | @RichardN Any update from anybody !!!! | |
| Feb 25, 2016 at 7:35 | history | edited | Vigneshwaran G | CC BY-SA 3.0 |
Reworded and removed irrelevant tags
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| Feb 25, 2016 at 6:43 | comment | added | Nirmallya Ghosh | This will not create the case. case is only getting created once the routing address is in To Field. @RichardN | |
| Feb 25, 2016 at 6:40 | comment | added | Richard N | Leave the To address blank and enter the routing address only in the cc. If this creates the case then Salesforce is looking at the to field first when determining if the case should be created or not. | |
| Feb 25, 2016 at 6:32 | comment | added | Nirmallya Ghosh | If i put any other email address in To and "Email-To-Case"Address in CC. Then it should work but not working. As per SalesForce - The Priority and Case Origin fields auto-populate the case via the routing address settings when the routing address is included in either the To, CC, or BCC fields of an inbound email. \n @RichardN | |
| Feb 25, 2016 at 6:28 | comment | added | Richard N | Interesting. It should work when the routing address is in any of to, cc or bcc fields. But why would the same email address be in the to and cc fields? | |
| Feb 25, 2016 at 6:27 | comment | added | Nirmallya Ghosh | Yes if i put the "To email address in CC" and In "To Field any other email" Address. its not working and case is not created. @RichardN | |
| Feb 25, 2016 at 6:20 | comment | added | Nirmallya Ghosh | Yes if i put the to email address in CC its not working and case is not created | |
| Feb 25, 2016 at 6:16 | comment | added | Richard N | Do you mean that if the same email address is in to and cc fields, the case is not created? | |
| Feb 25, 2016 at 6:12 | history | asked | Nirmallya Ghosh | CC BY-SA 3.0 |