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6
votes
2answers
94 views

List of Features and Limits which can be activated/increased by the support

There are a lot of features which can be activated and limits which can be increase if you contact the support. As an examples you can log a case to do the following: Activate: Organization ...
1
vote
1answer
57 views

Average Salesforce Certification case response time?

Is there anyone to help me out please, I had taken the exam on 16 th of sep, 2014 and in between my exam was paused. I have opened up a case with salesforce certification and still there's no ...
4
votes
2answers
51 views

Indexing Fields WITHOUT Salesforce Help (dates, etc)

I am asking this here because I'm having my usual run-around with Salesforce (we do not pay for Premium or "Developer" support if there even is such a thing) and I'd like to know if someone has ...
0
votes
2answers
24 views

Seeking recommendation for a IT ticket management app [closed]

I'm comparing apps in appexchange for IT ticket management. I've found 'BMC Remedyforce - IT Help Desk' pretty good. Have any of you used any other apps which were better? (The other option is to ...
0
votes
2answers
262 views

Unable to log salesforce support case from developer edition

I want to log a case in my developer edition. When I click on Contact Support from this URL: https://help.salesforce.com/HTUnauthContactSupport I can see an Open a Case icon. On clicking it I get ...
0
votes
1answer
35 views

Salesforce and GMX email

A lot of my contacts have gmx email, and they are complaining that are not receving email sent directly from SF. Does Salesforce has any compability problem with GMX?
3
votes
1answer
58 views

Email Template Using Letterhead - Make Images in Letterhead Clickable

How can I make the images in my letterhead email templates click-able and linked to my website? I know it can be done using custom HTML email templates, but then this prevents me from being able to ...
3
votes
1answer
130 views

Email handler - custom bounce email with attachment

I've developed a custom inbound email handler in order to be used with email-to-case, but, when some criteria are met, I need to "bounce" a custom email to the sender indicating some steps to follow ...
5
votes
1answer
193 views

Salesforce Support, Lack of Communication

I was wondering if there's some sort of place I can report opened tickets. I currently have one in which I haven't heard from my support guy in 2 business weeks (13 days), This ticket has been opened ...
7
votes
1answer
333 views

Why do Partner Developer Edition orgs only have two (2) licenses?

In my day-to-day work, I'm used to spinning up Partner Developer Edition orgs for test and development of managed and unmanaged packages. I thought Partner Developer Edition came with 20 seats, but ...
4
votes
1answer
136 views

Is it possible to downgrade a managed package?

Have any of you gurus ever successfully downgraded a managed package? I'm aware that officially, you are not able to downgrade to earlier versions. And I appreciate many component types are one-way ...
1
vote
1answer
72 views

Enable Territory Management in Developer Edition

Is it possible to enable territory management in the free developer edition? This page (https://help.salesforce.com/HTViewSolution?id=000175737) says this function is available "with the Enterprise, ...
1
vote
1answer
61 views

Delegated authentication in a developer org

I'd like to test if I could build a multi factor authentication solution using a device not supported by force.com. I think using delegated authentication is the right way to solve this. However I ...
21
votes
3answers
995 views

Recover a sandbox after accidental refresh/deletion

I have refreshed my sandbox accidentally. Is there a way to get back the old copy of my sandbox? I did not use clear case or svn.
3
votes
1answer
264 views

How to submit a support case?

It appears the SalesForce website does not work! If I go here (I have tried this in multiple browsers) https://help.salesforce.com/ and click Contact Support -> Open a Case, it redirects me to ...
5
votes
1answer
110 views

Reason for asking Support to activate “Managed namespaces to log in Apex Debug Log” for a customer org

I am confused what Salesforce Support is telling me regarding my cases also reflected in those questions: Tracking errors in batch impossible as Dev Console stops logging or breaks with Server error ...
2
votes
1answer
98 views

Connecting several third party app accounts to a single Sales force account

We want to connect several independent accounts we have with Zendesk for different support levels and products to specific support users inside our SF org so that each one gets/sync data from their ...
11
votes
2answers
268 views

What happens if our App provider goes away?

I think this is mainly a licensing question: We're assessing an app on the app exchange. I can't find any information about what happens if the company that builds/supplies/supports the app goes out ...
0
votes
1answer
183 views

How do I get someone at Salesforce to address my certification questions? [closed]

I went to take an exam over a week ago and didn't find out until it was too late that you can only use the Mac OS with a certain version, and I didn't have it. Since I didn't know until the minute of ...
8
votes
3answers
406 views

Is hosted workbench officially run / supported by Salesforce?

Is workbench officially run / supported by Salesforce? http://wiki.developerforce.com/page/Workbench If I am executing queries and downloading data using the bulk api, is that data stored on the ...
17
votes
4answers
1k views

How to interact with Salesforce Support effectively?

There are times when the only way to resolve an issue is to deal directly with Salesforce Support, such as when you need to ask them to adjust a soft limit for an organisation. This can be a ...