The servicecloud tag has no wiki summary.
3
votes
1answer
42 views
How do I show the number of open cases in a service cloud console?
I'm setting up a Service Cloud Console, for email support. This would replace our current 'system', which is just emailing using outlook.
One feature I can see that support agents will miss is that ...
1
vote
0answers
12 views
Display text on hover over Custom Console Component [duplicate]
I have a Custom Console Component(displayed in console) which when clicked on opens a vf page. I want to display text "Test" whenever user points its mouse over this component. How can i do this? This ...
1
vote
0answers
27 views
“insufficient privileges” error in service Cloud Console
When I accept chat request "insufficient privileges" error comes. As per other community suggestions I checked for agent permission and found these permissions enabled: 1. "Customize Application" 2. ...
2
votes
1answer
52 views
Ensuring Test Code Coverage when you have Insufficient Access Rights on an Object
I recently ran into an issue where we installed some Service Cloud pieces in our predominantly Sales Cloud org (including the Public Knowledge Base). This installed a few custom APEX classes and ...
3
votes
3answers
266 views
Maintenance Exam for Advanced Developer and Consultant
To keep the Salesforce certification, we should take maintenance exam for 3 release per year.
Since the prerequisites for Advanced Developer is completion of DEV401 and ADM201 for Sales Cloud/Service ...
7
votes
1answer
80 views
Cases created by high-volume portal users become inaccessible
Service Cloud Portal users are those users with a High-volume portal license type. There are requirements that typically mean you'll need to use this license type viz.
You anticipate more than 300k ...
7
votes
1answer
58 views
How can I configure Case Comment notifications to go to the Case Contact instead of the Portal User?
Possible red herring, but this seems to coincide with the release of Spring '13. On a Case record:
if a support engineer clicks "Send an Email", an email is sent to the Case Contact's email. [good]
...
1
vote
2answers
465 views
Issue with passing parameters in Service Cloud Console Integration Toolkit
i am currently having certain hyperlinks in VF page which i need to make compatible in service cloud and hence using the API toolkit.I am quite new to callback methods, what is the syntax to pass ...
0
votes
1answer
1k views
Open a Service Console primary tab from a custom component module
I have a app-level custom component module (the ones in the footer) for a service cloud application. I need to open up a Primary Tab in the console from this custom component.
I have the Id of the ...
2
votes
1answer
102 views
Case Comments public/private after Spring '12
So with the release of Spring '12, the self-service portal is no longer available for new Salesforce Orgs. Also, it seems that the ability to mark a case comment either public or private is no longer ...
1
vote
1answer
104 views
Completion issues with CaseMilestones
I am in the process of assessing Entitlement Processes and CaseMilestones.
I have set up an Entitlement Process that has 2 CaseMilestones set up.
The first called First Response is initialised on ...
3
votes
1answer
104 views
Closing Service Cloud Case Milestones using Apex
I am having a look at Case milestones and entitlement processes that are part of the service cloud. I want to programmatically close one of the milestones after a certain Status value has been ...
