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11 views

Mass Associating Accounts with Entitlements

Our use case is this - All accounts need to be have multiple Entitlements available to them. When the support rep gets the call they will open a new case and determine which entitlement to assign. ...
3
votes
1answer
57 views

Does sforce.console.onFocusedPrimaryTab work? Does it work inside a publisher action?

The Salesforce Console Integration Tookit provides two functions for detecting switching focus of console tabs: onFocusedPrimaryTab ...
1
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0answers
16 views

Any solution to “Publisher Action disappears when switching between Salesforce console tabs”?

In my Salesforce developer org, I have created an app Foo1 that uses the console and displays Accounts and Contacts. I have created a Publisher Action called FooAction: <?xml version="1.0" ...
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0answers
50 views

Unable to open subtab in Console

Here is the code I'm using to open a subtab upon clicking a Div in the Service Console. However, I keep getting the error: getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1006 ...
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vote
2answers
65 views

Communication between Custom Console Component and a standard Salesforce page?

I am new to salesforce and I am facing a problem. I will try to be as clear as possible. So here is my problem: I have created a Custom Console Component and add it into my Service Cloud Console BUT ...
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vote
2answers
119 views

Cloud Console: How do you refresh primary tab from a subtab

I've been trying to refresh a primary tab from a subtab with no luck, and would like a working example. According to their doc, they do not give an example of how to retrieve your primary tab's id ...
0
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1answer
37 views

Getting getEnclosingTabId() Null

I created a Visualforce Tab and I added it to the Cloud Console, when I want to refresh it I'm getting null, I'm using the next code: sforce.console.getEnclosingTabId(closeSubtab); var closeSubtab = ...
0
votes
1answer
21 views

Multi select checkboxes in service cloud console app

We have a service cloud console app, and we are getting multiple select check boxes in the views. We dont that multi select checkboxes to be visible to users. Could you please let us know how to ...
6
votes
1answer
82 views

How to avoid “Edit Session” conflicts in apex?

I am working on a project where sometimes the users gets error "The record were editing was modified by Other User during edit session" during SAVE. I did my research and found out that Salesforce ...
3
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1answer
113 views

Issue while refreshing current tab in salesforce console

I'm trying to refresh case page in service console using javascript but its not working, can anyone tell me the issue with the following code? Also can anyone explain following usage condition ...
2
votes
3answers
67 views

How can i change the color of the case subject or any other field as per time for SLA?

I am working to change the color of the case subject or any other field with respect to the time. I have tried the formula fields for same. But I am not sure how to change the color. For Example, if ...
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0answers
92 views

Live Agent Pre chat form

When I try to pass the Checkbox value to console, the value is not updated in the Case object. This is the tag i have put to pass the Value "true" to a checkbox field in the case object. The ...
1
vote
1answer
41 views

Render different image depending on Case Status

Can I have a VF page that is a Top SideBar for a Case in Service Cloud Console. Can I have if show a different image depending on what the Case status is? For example, if the case Status is changed ...
2
votes
2answers
164 views

Passthrough Page Fails to Redirect in Service Console

I am currently having an issue with my custom passthrough page where it operates correctly but, only when it is outside the service console. So when I am in the service console, any redirect ...
1
vote
1answer
341 views

Trying to open a subtab in Service Cloud Console

Here is the VF page I am using to open a subtab in Service Cloud Console upon clicking a button. The subtab opens but another blank tab also opens that I am trying to get rid of. Here is the problem: ...
1
vote
2answers
109 views

Change SubTab name in Service Console

I added a custom button to Contacts that when clicked in the Service Console opens a VF page in a subtab. However, the tab name is currently blank. How can I add/change the name of this SubTab? This ...
0
votes
1answer
111 views

Canvas App in Service console

I have a VF page which is part of a Force.com Site. I refer this page using Canvas app. Now I'm trying establish a publish/subscribe model between the VF page in Salesforce and the Canvas app which ...
1
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0answers
62 views

closeTab function not working IE8 - Service Cloud Console integration toolkit

closeTab function is not working in IE8, however the same works in Chrome with no issue. sforce.console.getPrimaryTabIds(function (result){ ...
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0answers
20 views

Does Camrivox Flexor work in Cloud Console?

I'm working with a Flexor CTI Adapter for Salesforce, it is working in the home screen, but when it is opened in cloud Console I'm not able to receive calls or log the activities, anyone has an idea ...
2
votes
1answer
105 views

Liveagent in Console: Unsaved Changes Prompt?

Here's an shot of my Service Cloud Console right after a new Liveagent chat has begun: There are three subtabs under the main Chat tab: Details, Jason Clark (contact record, opened via Liveagent ...
1
vote
1answer
102 views

panel not showing in service console for a particular record type

I have a specific Record type for case object. When I see the record of this type in service console, there is Suggested Articles panel which is not populated, while this is populated for all other ...
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vote
2answers
41 views

Ancestor lookup in service cloud console

My Case has a lookup-field for Contact, which in turn has a lookup-field for a custom object Customer. How can I directly open the Customer record in a subtab from the Case detail page? So I'd like ...
0
votes
1answer
168 views

How to create a custom keyboard shortcut for the Salesforce console?

i need to create a custom keyboard shortcut for the Salesforce console, but the documentation did not have a sample but have listener samples to include in a vf page. please someone share your ideas ...
3
votes
2answers
185 views

Salesforce with Lync Collaboration (automate meeting request generation & email)

I am evaluating the possibilities of integrating Lync with Salesforce. Ideally the requirement is to engage the customer over a video chat. The Agent from the Service Console will click on a Button, ...
1
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1answer
133 views

Check if “Save” button is clicked from Service Cloud Console or Standard layout

I have page reference method written on click of "Save" button. I need to refresh one page after click of Save button when in console and not when in standard Salesforce. PageReference pr = new ...
0
votes
2answers
395 views

How to SET Open CTI Page Info for a Visualforce Page (aka is there a reciprocal of sforce.interaction.getPageInfo)

The Open CTI Interaction toolkit has a method that a Salesforce Call Center implementation can use for retrieving the Object Name and Record Id of the page that a user is currently on: ...
3
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2answers
1k views

Javascript Execution on Button Click with Service Cloud Console

I've always setup buttons to execute javascript on click so I can properly render the new page/tab based on where the user is at (cloud console or standard view). Today upon testing this exact bit of ...
1
vote
1answer
76 views

How to enable standard keyboard shortcuts for the service console?

How to enable keyboard shortcuts for the salesforce console? do we need to write any coding to enable standard keyboard shortcuts? Enable shortcut keys option is disabled in my dev org?
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vote
2answers
77 views

where can i see Service Cloud Console in my free developer edition?

i updated the user as a Service cloud user in user settings. But, where can i see Service Cloud Console in my free developer edition?
0
votes
0answers
86 views

Is there any difference between Salesforce Console and Service cloud console?

Is there any difference between Salesforce Console and Service cloud console? i am seeing a console in my free developer edition in the name "Sample Console". Is this console related to service cloud ...
3
votes
1answer
753 views

Service Cloud Console Subtab - lookup field and output link

There are 2 scenarios here - There is a custom lookup field on the case object, on click of the lookup - I need to open the record in the subtab. Is this possible? There are couple of output links ...
2
votes
1answer
167 views

Refresh Case via Visualflow running in Custom Console Component

I have a VisualFlow related to a case that runs via a Visualforce page loaded in the Sidebar Custom Console Component. The case is not in Edit mode, but the Flow does make updates to the case ...
2
votes
1answer
187 views

Service Cloud Console: Data Not Available Error while replying to case via email

In Sandbox:- Create a case via 'Email To Case'. However, when user tries to answer via email(using service cloud console), following error is coming. Strange enough, case can be answered via ...
0
votes
2answers
246 views

javascript not refreshing tabs in internet explorer

I have an embedded VF page in the salesforce console and am trying to get the page to refresh when a user clicks a button. I have the functionality working in chrome, firefox, etc, but not in IE. Here ...
4
votes
1answer
1k views

How to open a subtab for a primary tab in a service console when clicked on a custom button in case pagelayout

i have a custom button on a case layout page .... when clicked on button I NEED TO open a subtab with a name for the subtab ......this is to be done by using the onclick javascript ... anyone could u ...
3
votes
2answers
309 views

Using apex:outputText with a lookup field within Service Console

I have a VF page that will be displayed within the Service Console (specifically, it is a custom publisher in the case feed). Several of the fields on this page are lookup fields. I'm currently ...
3
votes
2answers
606 views

Service Cloud Console

This one has me stumped - CTI needs to pop user to a new case record. To do this, I am routing CTI to a VF page, and the VF page has a simple url redirect in it. The merge var c is the id of a new ...
4
votes
2answers
433 views

Unable to open primarytab Console Toolkit Integration

I was trying to follow the first example which is given in the official documentation . I did almost exactly like its there in documentation ( apart from changing the version of integration.js from 20 ...
2
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3answers
551 views

Recent Items SideBar in the Service Console app

My users want to have a recent items sidebar in the Service Console app. How can do this? Thank you!!
4
votes
2answers
784 views

How do I refresh Parent Window from Popup Window in Service Cloud Console

On my Case Detail page, I have a requirement of showing a Visualforce Page in a popup window when a custom button is clicked. After the user clicks the button and a opens, the user can enter details. ...
3
votes
2answers
189 views

How do I show the number of open cases in a service cloud console?

I'm setting up a Service Cloud Console, for email support. This would replace our current 'system', which is just emailing using outlook. One feature I can see that support agents will miss is that ...
1
vote
1answer
652 views

Hiding chatter feed in service cloud console

We have a requirement to hide the chatter feed for Accounts for service cloud console users. The chatter feed is contained within two divs on the Account page, with ids 'feedLinks' and ...
2
votes
1answer
463 views

Set “Related To” in Service Cloud Console Interaction Log

Usually within the service cloud console, the "Related To" field in the interaction log is automatically set to the opened record. We have a VF page overriding the account view and edit pages and ...
1
vote
0answers
14 views

Display text on hover over Custom Console Component [duplicate]

I have a Custom Console Component(displayed in console) which when clicked on opens a vf page. I want to display text "Test" whenever user points its mouse over this component. How can i do this? This ...
4
votes
2answers
804 views

Live Agent for Service Cloud Console Problems

We have rolled out Live Agent for Service Cloud Console and are having some intermittent problems. Sometimes we will get an "insufficient privileges" error upon accepting a chat. Other times a chat ...
4
votes
3answers
2k views

How do you enable the Service Cloud Console in a developer org?

I've seen a few pages online that talk about enabling the Service Cloud Console. They all seem to mention creating a new App and selecting "Service Cloud Console" but I don't have that as an option ...