The tag has no wiki summary.

learn more… | top users | synonyms

2
votes
0answers
12 views

Sevice Cloud Console tab change to trigger custom javascript

We are trying to integrate an external application to the Service Cloud and we would need Service Cloud Console to fire out an AJAX request [with the id of the case/contact viewed] every time there is ...
1
vote
0answers
13 views

Console JavaScript button behavior inconsistent on same Contact recordtype

In order to use the Service Console to display relevant details from Account/Contact/Asset while a Case is being created, I have a button on the Contact record that creates a 'shell' Case, saves it, ...
0
votes
0answers
12 views

How to redirect SFDC URL clicked outside SFDC to open as a primary tab in Salesforce Console if user has an active session in Salesforce Console?

While waiting for my Idea Open Salesforce URLs in emails, chats, etc. in existing Salesforce Console to gather 10k votes, I'd like to understand how best to force a Salesforce URL clicked from an ...
1
vote
2answers
25 views

How can we create a Push Notification service in the Service Console.

How about an idea of having the push notifications in the service console. The idea is to have the notification while working in the Service console. This idea is useful for creating the call center ...
0
votes
0answers
20 views

Problem with OpenPrimaryTab in Console - “openPrimaryTab: Opening a duplicate tab is not allowed.”

I have came across an issue that I am unable to solve in the Console: I have a formula field which holds a clickable icon which should be used to indicate that a change has occured to the Object. ...
0
votes
0answers
20 views

How to find if an object is created in console SubTab?

In my console application, we open a New account and New Contact subtabs and I need to see if agent created any new object in these subtabs, if he does I need to invoke a function.
0
votes
1answer
12 views

How does one get the “modern” style in the ServiceCloud Console

We have just enabled the Console in our sandbox and it looks awful - totally retro style with loads of green and "3d" silver tabs - basically a look from 5 years ago instead of the new blue. Why is ...
1
vote
1answer
56 views

Can VF list links behave as related list links in Service Console?

I've just used openSubtab() successfully in a custom button to load a record in a new subtab in the Service Console, using the result[0].id returned from sforce.connection.create([record]). I've ...
0
votes
1answer
22 views

AppExchange / Service Cloud

Can Support Users install the Service Cloud console custom app using AppExchange?
0
votes
0answers
45 views

Javascript closeSubtab() (or other) functions not firing on page load

I have a button srcUp('apex/NxConsoleCaseCreation?ci={!Contact.Id}') on the Contact detail that creates a new Case record using a VF controller and the associated VF page's action method. The ...
1
vote
0answers
24 views

Console Home Page: remove new button, delete button and unresolved link

On the console Home page there is "My Task" listing. I have requirement to remove new button, delete button and unresolved link? How can we do it?
2
votes
1answer
23 views

How do I embed a Heroku webpage as a custom console component?

Hi thanks in advance for the help. I'm building something like a notification page that currently is hosted as a php app in heroku. How do I embed it as a custom console component (I suppose canvas ...
0
votes
2answers
61 views

Prevent a tab in service cloud console from closing

I need to prevent a tab from closing on a condition (not necessarily unsaved data). Is there something I can do with the result object or other API to call to prevent the tab from closing? ...
0
votes
1answer
35 views

how to auto-adjust column width in related list?

I have requirement to auto-adjust column or display columns within 100 px so agent can at a glance see more information. Is it possible to give width to columns in the related list?
1
vote
0answers
45 views

Assigning case to case teams from community

Whenever a case is created from the Community User, I am getting this error "Can't Perform this Operation You can't perform this operation with the selected user type." As per the knowledge article ...
0
votes
1answer
37 views

Session in service cloud console

We are using Salesforce Console Integration Toolkit in service cloud console and currently have issues with multiple tabs opening up in production .The tabs opened in previous session are retained ...
0
votes
1answer
69 views

Add visual force page as a window in service cloud console

I'm trying to add a visual force page, that starts a flow, in the service cloud console and it's not working. I go into customize --> cases --> page layout but there is no option there to add a ...
0
votes
0answers
33 views

how make support:clicktodial inline editable

I've a visualforce page on which I've got a phone field on which I need to have click-to-dial functionality. So for click-to-dial I've used following code <apex:pageBlockSection id="Information" ...
1
vote
2answers
106 views

How to determine if a VF page is invoked in a console

I have a VF page which needs to be displayed in the Service console as well as a regular tab. The header should not be displayed in the console. However removing the header (showHeader = false) ...
0
votes
1answer
32 views

Does not appear sales cloud console in developer org

I have selected the service cloud user´s option on user's record, but does not appear the services cloud console app, neither the sales cloud console app in my developer org
0
votes
0answers
30 views

Button not visible in Service Console

I have just switched our application to a Service Console, however the "Add to Campaign" button on the Campaign History related list does not show? How can I put that button on the service console? ...
0
votes
0answers
61 views

How can you close a task tab in Service-Cloud Console after saving it

Is there a way to customize salesforce Service-Cloud Console to perform a "save & close" on activities (tasks). The behaviour I am looking for: agent creates a new activity task for a lead ...
0
votes
1answer
111 views

Case Feed Publisher actions missing while Creating or Editing Cases

I am trying to convert some of our custom VisualForce pages to use the new Case Feed functionality. One of the main benefits is the Email Publisher action which provides many more benefits than our ...
1
vote
0answers
39 views

How do I ensure that a Visualforce page opened in a custom console component scrolls to the top?

I open a VF page in a right sidebar custom console component. If the contents fill the vertical space available, the page opens scrolled to the bottom. How do I ensure that it will instead scroll to ...
0
votes
0answers
92 views

Can Visualforce components run in the Service Console?

I have a Visualforce page for Cases that contains Visualforce components that retrieve retrieve data/perform calculations that are useful during Case processing. When I include the Visualforce page ...
0
votes
1answer
64 views

Salesforce Console Integration Toolkit doesn't work, if it is used in a Soft-phone loaded form a non standard port (80/443)

The toolkit works seamlessly if used in a Soft-phone loaded form a standard port like the following URL: But if I reference a non-standard port (e.g. 8443), the API just doesn't accept any request. ...
0
votes
1answer
26 views

How to reverse the Salesforce Console toolkit action of 'blinkCustomConsoleComponentButtonText'

Trying to figure out how to stop a button blinking, having applied the sforce.console.blinkCustomConsoleComponentButtonText method to it. Any suggestions ? I have tried applying a zero second blink ...
3
votes
1answer
130 views

VF Page Custom Console Component blocked due to Same Origin Policy

I have a custom Visual Force page and use it as a custom console component in the Service Console. It was working but not it's being blocked due to the same origin policy: Uncaught SecurityError: ...
0
votes
0answers
63 views

Console Custom Component: Canvas vs Console Integration Toolkit

The Custom Console Components Overview help page says, You can use Force.com Canvas or the Salesforce Console Integration Toolkit to build components. Both technologies are similar—they’re a ...
0
votes
0answers
53 views

Sales Console layout

How can I modify the Sales Console to reflect what is shown in the following screenshot? The Sales Console that I have activated in my org isn't as well laid out, e.g., pane on left hand side only has ...
0
votes
2answers
33 views

Link to Service Cloud Console from Email link

Is it possible to construct a link that opens a Visualforce page as a Service Cloud console tab instead of opening it in a window that has the single tab at the top that says "Back to Console"? Our ...
0
votes
0answers
70 views

403 Error on push notification in Service Cloud Console

We are trying to implement push notifications in the service cloud console and are having some problems. The field we have set for change notifications is on Case, and the notification is caught in ...
0
votes
0answers
98 views

Refresh Service Console

I am facing an issue to refresh the Service Console. When I click on a button New Contact from left side visualforce page in Service Console, it will displays the standard New page at the middle part ...
0
votes
1answer
133 views

on demand refresh of Knowledge One sidebar component

Wondering if anyone knows how to force a refresh of the Knowledge One Console Component from within the console itself, as a result of a button click for example ? Any suggestions most appreciated! ...
1
vote
0answers
43 views

Highlights panel visible during record type selection

I am able to see a blank highlights panel (or space) while creating a new case in the console. The blank highlights panel is visible on both screens - selection of record type and the edit page while ...
0
votes
0answers
53 views

Service Console: New Case button opens a new page, it must be in the subtab

I override the New Case button, the content source is in VF page. After clicking the New Case it opens the actual page, also there is no header. How can i include it in the Subtab? May I know ...
0
votes
0answers
209 views

Unable to open subtab in service console(Invalid Name error)

All data is fine still facing invalid name error sforce.console.openSubtab( resultInner2.id, 'www.salesforce.com', true, 'Close Case', subTabId,openSuccess, 'mysubtab'); openSubTab: Invalid ...
1
vote
0answers
56 views

Event Listener when the page reloads

i have a cti phone that uses sforce.console.addEventListener(sforce.console.ConsoleEvent.OPEN_TAB, checkCases); to see if a case has been opened in the service console. Im wondering what will be ...
0
votes
0answers
41 views

Mass Associating Accounts with Entitlements

Our use case is this - All accounts need to be have multiple Entitlements available to them. When the support rep gets the call they will open a new case and determine which entitlement to assign. ...
3
votes
1answer
163 views

Does sforce.console.onFocusedPrimaryTab work? Does it work inside a publisher action?

The Salesforce Console Integration Tookit provides two functions for detecting switching focus of console tabs: onFocusedPrimaryTab ...
2
votes
0answers
94 views

Any solution to “Publisher Action disappears when switching between Salesforce console tabs”?

In my Salesforce developer org, I have created an app Foo1 that uses the console and displays Accounts and Contacts. I have created a Publisher Action called FooAction: <?xml version="1.0" ...
0
votes
0answers
319 views

Unable to open subtab in Console

Here is the code I'm using to open a subtab upon clicking a Div in the Service Console. However, I keep getting the error: getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1006 ...
1
vote
2answers
280 views

Communication between Custom Console Component and a standard Salesforce page?

I am new to salesforce and I am facing a problem. I will try to be as clear as possible. So here is my problem: I have created a Custom Console Component and add it into my Service Cloud Console BUT ...
1
vote
2answers
956 views

Cloud Console: How do you refresh primary tab from a subtab

I've been trying to refresh a primary tab from a subtab with no luck, and would like a working example. According to their doc, they do not give an example of how to retrieve your primary tab's id ...
0
votes
1answer
98 views

Getting getEnclosingTabId() Null

I created a Visualforce Tab and I added it to the Cloud Console, when I want to refresh it I'm getting null, I'm using the next code: sforce.console.getEnclosingTabId(closeSubtab); var closeSubtab = ...
0
votes
1answer
47 views

Multi select checkboxes in service cloud console app

We have a service cloud console app, and we are getting multiple select check boxes in the views. We dont that multi select checkboxes to be visible to users. Could you please let us know how to ...
7
votes
1answer
216 views

How to avoid “Edit Session” conflicts in apex?

I am working on a project where sometimes the users gets error "The record were editing was modified by Other User during edit session" during SAVE. I did my research and found out that Salesforce ...
3
votes
1answer
816 views

Issue while refreshing current tab in salesforce console

I'm trying to refresh case page in service console using javascript but its not working, can anyone tell me the issue with the following code? Also can anyone explain following usage condition ...
2
votes
3answers
180 views

How can i change the color of the case subject or any other field as per time for SLA?

I am working to change the color of the case subject or any other field with respect to the time. I have tried the formula fields for same. But I am not sure how to change the color. For Example, if ...
0
votes
0answers
228 views

Live Agent Pre chat form

When I try to pass the Checkbox value to console, the value is not updated in the Case object. This is the tag i have put to pass the Value "true" to a checkbox field in the case object. The ...