A Salesforce console is designed to boost productivity for users in fast-paced environments.

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1answer
18 views

Dynamically Pass value to liveagent.addCustomDetail

Is there any way to dynamically pass values to liveagent.addCustomDetail method? When I use document.getElementById('email').value instead of text in the customdetail method the Chat button ...
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0answers
8 views

Passing Pre-Chat form inputs into custom VF page

I am setting up a Live Agent chat for a client. I have built the chat and am testing it on a SFDC site. The chat and the pre-chat form work as expected. However, I am struggling with one of the ...
0
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1answer
11 views

How to open a multiple sub tabs under a single primary tab with a link click in salesforce service console?

I have requirement that i need to open the list of cases associated to an account in a sub tab by clicking on a button in account detail page. I have written the following visualforce page to ...
3
votes
1answer
37 views

Automating Salesforce Console - Selenium ?

I'm just trying to figure out if anyone has successfully completed this. From what I'm seeing id's are randomly generated and not static for each test run. Causing issues identifying iframes on the ...
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0answers
13 views

routing in omnichannel

I've setup a Omni channel with all routing configuration. For one of the user, I have assigned the Capacity = 2 with unit of capacity =1. That means my user is available to receive 2 work items if he ...
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0answers
10 views

How can I make a subtab component appear only when the object is not the primary tab?

I want to display a certain VF Page on the left sidebar when Case is the primary object. But this is such an important VF Page, that I also want it displayed when that same Case is a subtab. I don't ...
0
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1answer
19 views

Console List View A-to-Z

Does anyone know the rules that determine if the A-to-Z is displayed on the Service Cloud Console views (specifically Cases but i assume they are all the same)? Thanks
0
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1answer
24 views

sforce.console.refreshPrimaryTabById() is not refreshing tab within managed package

I have my own released managed package which is installed on dev environment. I have created VF page on this environment and included Visualforce component from managed package there. The VF component ...
0
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1answer
33 views

Service Console Setup

I'm setting up the service console in a second instance of Salesforce and I think there's something off in the configuration because the middle feed section doesn't look as expected. The feed part ...
2
votes
1answer
24 views

Refused to set unsafe header when running javascript in Service Cloud

I'm trying to create a button which will: 1) change case status to resolved 2) reload primary tab in service console or refresh a page in classical UI BUT I'm getting an error Refused to set unsafe ...
0
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1answer
13 views

Deploying changes to console components

Note: I only have Console in my sandbox, so I may be making some assumptions. When I update a Visualforce page or layout that is used in the console in my sandbox, my sandbox console users only see ...
1
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0answers
36 views

Service Cloud console action JavaScript security error

We developed a very simple visualforce page with JavaScript to be used as an action in the service cloud console for the case object. Here is the page: <apex:page standardController="Case" > &...
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0answers
9 views

Counting the number of times a Macro runs on a particular record

The requirement is to find out how many times the Macros on the Service console, are run on a case. For this I tried to look into the Macro related tables and found the following- Macro MacroHistory ...
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0answers
11 views

Setting up Live agent - chat button welcome message changes are not reflecting on client chat window

I have setup live agent on my developer org and deployed it to a sample website , now i am trying to change the auto greeting message on the chat button but even after changing it in salesforce the ...
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0answers
10 views

Email quickaction 'From' address not using display name

I'm having an issue where, when using the 'Send Email' QuickAction, the list of 'From' addresses contains my org-wide email addresses, but they aren't using the correct display name. They are just ...
0
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1answer
23 views

Service Console If Case View has override to VF page Refresh this Tab no longer works

I have an Override for Case View to go to a basic Visualforce page as shown: <apex:page standardController="Case"> <apex:detail subject="{!Case.Id}" relatedList="true" inlineEdit="true" ...
1
vote
1answer
32 views

Initiate service cloud (console) macro using workflow/APEX

I'm trying to find a way to initiate service cloud (console) macro using workflow/process builder/APEX. The only documentation remotly related to macros and code i found is metadata related and not on ...
1
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0answers
31 views

Custom edit page to open as tab in console

I have a custom edit page which is being called from a button on other vf page. Since we use console for this application I have to open the page in console as tab and on save should show the detail ...
1
vote
1answer
13 views

Show Past Cases on the Case Page Layout?

I'd like to show "Past Logged Cases" on the Case Console for Service Cloud. This would be Cases logged by the Case.Contact. Anyone have a simple idea how to do this, or are we talking VF/Lightning?...
3
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0answers
26 views

sforce.console.refreshPrimaryTabById is not refreshing feed publisher

have developed a VF form and put it in a quick action & assigned it to case page layout. I am refreshing the current case tab by using console integration toolkit at submit button's oncomplete ...
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0answers
49 views

Test Class for Apex Trigger defined on User Service Presence object

I have created an apex trigger that is defined on User Service Presence object, but I have no idea how to get even one line of it covered for deployment. This trigger simply detects when an user ...
2
votes
1answer
89 views

How do I Call Methods in the Console Integration Toolkit from a Lightning Component?

The requirement I am working on is a little complex so I am going to break my question down into a few points for clarity sake. The application I am working on will run in the Salesforce Service ...
1
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0answers
17 views

OR logic in Live Agent - doFind

I would like to know if it is possible to use OR logic in Live Agent prechat doFind event. I'm aware that you can enter multiple criteria there, and they will be linked with AND logic together. I can'...
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0answers
70 views

AgentWork before/after insert trigger is not executing

I have to set Case record's status to "Work In Progress" whenever it is routed to an available agent from a queue by Omni-Channel routing. For this purpose, I have created an after insert trigger ...
0
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1answer
25 views

Advice in adding Web Service functionality to Salesforce pages

I am hoping someone can advise... This is our plan/setup; We use "Service Cloud" to handle cases, we have record types to determine the right layouts for the case. This is expanding rapdily with ...
0
votes
1answer
22 views

Unable to find console layout options

I've got a Developer Edition and I'm trying to setup service cloud console and get some canvas apps running in it. According to the document here, I should be able to find the console layouts in the ...
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0answers
38 views

how to hide Omni-Channel widget on Service console after accept request?

This image showing Omni-Channel Wigdet. I just want to hide or minimize this after agent pressing accept in this widget.
2
votes
2answers
92 views

Tab Title shown as External Page in Console

I have created Visual force page on my custom object and add a custom button to it and when the user clicks on the custom button (opening VFP) the page is opened in New tab, but the Tab title is set ...
2
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0answers
42 views

URL Whitelisting in Salesforce Console

In the Salesforce console, we have an user action that will open the Email tab using the Email Url. For example: ui/core/email/author/EmailAuthor?p3_lkid=001E000000CVCF7&retURL=%...
2
votes
1answer
62 views

Service Cloud + Case Assignment + ListView Refresh = Trouble?

first of all: Yes I know, List Viewing user Id needs to be Case Owner Id in order for the standard service cloud refresh list to work. What I got to work is this: Setup Email 2 Case Support ...
1
vote
1answer
35 views

Fetch ID of the tabs in the Tab Dropdown Menu on Left Hand Side of the Service Cloud Console

I want to define a default tab that would open every time a user opens the service cloud console. I was thinking of fetching the tabId of the tab from the TAB Menu Navigation bar and then opening it ...
2
votes
1answer
44 views

How to Stop Email subject line from auto populating from case feed

I have created a case. In the feed window of case when i am trying to send a mail. email subject is auto populated with case subject. How to stop this ? Thanks Nirmallya Ghosh
1
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0answers
44 views

Hiding Live Agent widget in Service Console

I have created a custom console component to use for Live Agent, using the Salesforce Console Integration Toolkit Developer Guide. I have added it to my console. It is working fine. Now that I am ...
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0answers
25 views

How to Refresh the window completely using javascript from Console App ~ Publisher action in Salesforce?

I have been trying this from quite sometime now and not able to get around this problem. I already used window.top.location.href and set it as the URL. But this opens the page in a new console tab. ...
3
votes
1answer
81 views

Console method to get selected tab on VF page

I've custom console component(simple VF page) created for console app. I can grab the case id based on the tab selection but its not working for the very first time the page loads. When I select the ...
2
votes
2answers
110 views

Service Console: Record link on email templates causing error

I've noticed an issue that seems to be specific to the service console user interface. I have a VF email template on the case object. Included on this email template is a link to the case record, ...
1
vote
1answer
117 views

Override VF page in Service Console?

I have a VF page that overrides the standard pages for New/Edit/View actions on the Case object. However, I wanted to control when a VF page would display, vs when a standard page would display, ...
0
votes
1answer
41 views

Console Integration Toolkit: OnCallbegin() does not fire

I am following this guide: https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_oncallbegin.htm I have added the sample script to a vf console component ...
3
votes
1answer
304 views

Case Send Email Quick Action

Is there a reason I am unable to see the default Send Email Quick Action on my Case Feed, or any custom Email Quick Action... I have email-to-case turned on and deliverability is set to All Emails. ...
0
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0answers
40 views

Live Chat Customization on Agent Side

I've checked the docs and I'm pretty sure there's no way to do this, but I'll ask in case someone has managed to do it. We are doing a Live Agent implementation, but our business users hate the UI ...
0
votes
1answer
19 views

How we can add milestone on case detail page in service cloud

I have created entitlement process and attached milestone after that I added in case page layout also but still not able to show in case detail page.
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0answers
66 views

Visualforce Tabs - open external site in new window

My question is continuation of what i have asked here When I click the timesheet(web tab) and it does open the page but in the same window, what I want to do is to when the user clicks on the ...
0
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0answers
21 views

Adding Web Tab in Console app

Is there a way you can open the custom tab which I have added in the console app in a new window? currently its opening in the same window but I'm looking a way to open is that possible? I'm aware ...
1
vote
0answers
39 views

Report Charts on Service Console Layout

I'm currently trying to add a report chart on the side bar of the account service console layout, but it is not appearing in the service console when I try going to the account record. The weird thing ...
1
vote
1answer
25 views

How to minimize execution time while executing a test class with bulk(200) insert and update

Test class execution taking too much time - How to minimize execution time while executing a test class with bulk(200) insert and update in salesforce?
1
vote
1answer
182 views

How to open a Visualforce page using formula (Hyperlink) field dynamically from console or standard SF

I have a visualforce page. I need to open that page in Service Cloud Console sub-tab when user is within Service Cloud Console with some required parameters and if user is not within console then the ...
0
votes
0answers
75 views

Automatically associate chat transcript to case and account

We're using the service cloud console and live agent chat. We have chosen not to automatically create a new case for every inbound chat request (So Deployment API and pre-chat API are probably not in ...
2
votes
1answer
72 views

Servicecloud Console, how to auto close subtabs on focus lost?

I may be overlooking something, but when I browse down a listview in Console, I don't want all the subtabs to remain openend up. Is there a setting or another way to auto close subtabs when focus on ...
0
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1answer
80 views

How to remove Open CTI VF softphone page from salesforce left side

Open CTI Softphone VF page is showing in salesforce left side. How to remove this ? Screenshot attached
0
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1answer
50 views

Enable Knowledge and milestone in cases service console

I am using a service console in the development org. When I create a new case, knowledge and milestone is not displayed in the right side of the screen. I have already checked the checkbox in the ...