The tag has no wiki summary.

learn more… | top users | synonyms

0
votes
0answers
27 views

Canvas App in Service console

I have a VF page which is part of a Force.com Site. I refer this page using Canvas app. Now I'm trying establish a publish/subscribe model between the VF page in Salesforce and the Canvas app which ...
1
vote
0answers
16 views

closeTab function not working IE8 - Service Cloud Console integration toolkit

closeTab function is not working in IE8, however the same works in Chrome with no issue. sforce.console.getPrimaryTabIds(function (result){ ...
1
vote
0answers
10 views

Does Camrivox Flexor work in Cloud Console?

I'm working with a Flexor CTI Adapter for Salesforce, it is working in the home screen, but when it is opened in cloud Console I'm not able to receive calls or log the activities, anyone has an idea ...
2
votes
1answer
23 views

Liveagent in Console: Unsaved Changes Prompt?

Here's an shot of my Service Cloud Console right after a new Liveagent chat has begun: There are three subtabs under the main Chat tab: Details, Jason Clark (contact record, opened via Liveagent ...
1
vote
1answer
20 views

panel not showing in service console for a particular record type

I have a specific Record type for case object. When I see the record of this type in service console, there is Suggested Articles panel which is not populated, while this is populated for all other ...
1
vote
2answers
25 views

Ancestor lookup in service cloud console

My Case has a lookup-field for Contact, which in turn has a lookup-field for a custom object Customer. How can I directly open the Customer record in a subtab from the Case detail page? So I'd like ...
0
votes
1answer
40 views

How to create a custom keyboard shortcut for the Salesforce console?

i need to create a custom keyboard shortcut for the Salesforce console, but the documentation did not have a sample but have listener samples to include in a vf page. please someone share your ideas ...
2
votes
0answers
40 views

Salesforce with Lync Collaboration (automate meeting request generation & email)

I am evaluating the possibilities of integrating Lync with Salesforce. Ideally the requirement is to engage the customer over a video chat. The Agent from the Service Console will click on a Button, ...
1
vote
1answer
50 views

Check if “Save” button is clicked from Service Cloud Console or Standard layout

I have page reference method written on click of "Save" button. I need to refresh one page after click of Save button when in console and not when in standard Salesforce. PageReference pr = new ...
0
votes
2answers
94 views

How to SET Open CTI Page Info for a Visualforce Page (aka is there a reciprocal of sforce.interaction.getPageInfo)

The Open CTI Interaction toolkit has a method that a Salesforce Call Center implementation can use for retrieving the Object Name and Record Id of the page that a user is currently on: ...
3
votes
1answer
168 views

Javascript Execution on Button Click with Service Cloud Console

I've always setup buttons to execute javascript on click so I can properly render the new page/tab based on where the user is at (cloud console or standard view). Today upon testing this exact bit of ...
1
vote
1answer
31 views

How to enable standard keyboard shortcuts for the service console?

How to enable keyboard shortcuts for the salesforce console? do we need to write any coding to enable standard keyboard shortcuts? Enable shortcut keys option is disabled in my dev org?
1
vote
2answers
34 views

where can i see Service Cloud Console in my free developer edition?

i updated the user as a Service cloud user in user settings. But, where can i see Service Cloud Console in my free developer edition?
0
votes
0answers
40 views

Is there any difference between Salesforce Console and Service cloud console?

Is there any difference between Salesforce Console and Service cloud console? i am seeing a console in my free developer edition in the name "Sample Console". Is this console related to service cloud ...
2
votes
1answer
194 views

Service Cloud Console Subtab - lookup field and output link

There are 2 scenarios here - There is a custom lookup field on the case object, on click of the lookup - I need to open the record in the subtab. Is this possible? There are couple of output links ...
2
votes
1answer
126 views

Refresh Case via Visualflow running in Custom Console Component

I have a VisualFlow related to a case that runs via a Visualforce page loaded in the Sidebar Custom Console Component. The case is not in Edit mode, but the Flow does make updates to the case ...
2
votes
1answer
94 views

Service Cloud Console: Data Not Available Error while replying to case via email

In Sandbox:- Create a case via 'Email To Case'. However, when user tries to answer via email(using service cloud console), following error is coming. Strange enough, case can be answered via ...
0
votes
2answers
173 views

javascript not refreshing tabs in internet explorer

I have an embedded VF page in the salesforce console and am trying to get the page to refresh when a user clicks a button. I have the functionality working in chrome, firefox, etc, but not in IE. Here ...
4
votes
1answer
960 views

How to open a subtab for a primary tab in a service console when clicked on a custom button in case pagelayout

i have a custom button on a case layout page .... when clicked on button I NEED TO open a subtab with a name for the subtab ......this is to be done by using the onclick javascript ... anyone could u ...
2
votes
2answers
174 views

Using apex:outputText with a lookup field within Service Console

I have a VF page that will be displayed within the Service Console (specifically, it is a custom publisher in the case feed). Several of the fields on this page are lookup fields. I'm currently ...
3
votes
2answers
435 views

Service Cloud Console

This one has me stumped - CTI needs to pop user to a new case record. To do this, I am routing CTI to a VF page, and the VF page has a simple url redirect in it. The merge var c is the id of a new ...
4
votes
2answers
270 views

Unable to open primarytab Console Toolkit Integration

I was trying to follow the first example which is given in the official documentation . I did almost exactly like its there in documentation ( apart from changing the version of integration.js from 20 ...
2
votes
3answers
336 views

Recent Items SideBar in the Service Console app

My users want to have a recent items sidebar in the Service Console app. How can do this? Thank you!!
0
votes
0answers
327 views

Customizing Case Feed with JavaScript or VisualForce to display Detail View or otherwise manually trigger publisher actions?

We're implementing Service Cloud Console for a customer and using the Case Feed. They have been requesting many small customizations, mostly to eliminate clicks for their agents to make their whole ...
0
votes
1answer
321 views

How to refresh Parent Tab(Case tab) from Popup Vf page in Service Cloud Console

I have a requirement of showing a VF popup on custom button click of Case detail record. when user click the button a popup should open on which user can enter details and after hitting save I want to ...
3
votes
2answers
153 views

How do I show the number of open cases in a service cloud console?

I'm setting up a Service Cloud Console, for email support. This would replace our current 'system', which is just emailing using outlook. One feature I can see that support agents will miss is that ...
1
vote
1answer
488 views

Hiding chatter feed in service cloud console

We have a requirement to hide the chatter feed for Accounts for service cloud console users. The chatter feed is contained within two divs on the Account page, with ids 'feedLinks' and ...
2
votes
1answer
372 views

Set “Related To” in Service Cloud Console Interaction Log

Usually within the service cloud console, the "Related To" field in the interaction log is automatically set to the opened record. We have a VF page overriding the account view and edit pages and ...
1
vote
0answers
14 views

Display text on hover over Custom Console Component [duplicate]

I have a Custom Console Component(displayed in console) which when clicked on opens a vf page. I want to display text "Test" whenever user points its mouse over this component. How can i do this? This ...
4
votes
2answers
676 views

Live Agent for Service Cloud Console Problems

We have rolled out Live Agent for Service Cloud Console and are having some intermittent problems. Sometimes we will get an "insufficient privileges" error upon accepting a chat. Other times a chat ...
4
votes
3answers
2k views

How do you enable the Service Cloud Console in a developer org?

I've seen a few pages online that talk about enabling the Service Cloud Console. They all seem to mention creating a new App and selecting "Service Cloud Console" but I don't have that as an option ...