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17 views

how to navigate to new primary tab automatically in Salesforce console?

using "sforce.console.openPrimaryTab" im opening a new primary tab in console and its a opeing a tab successfully. but i want to navigate automatically to new primary tab. is it doable in the console? ...
0
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1answer
21 views
+50

Service Console - Highlight Panel not refreshing

i'd like to ask you a question about Service Console and the Javascript API. When I call the method refreshPrimaryTabById is the highlight panel supposed to refresh too? I'm not able to figuring out ...
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0answers
9 views

LiveAgent QuickText - Merge Fields Not Rendering Through the Console Integration Toolkit

We are working on a solution to allow chat reps to see all available quick text records. This solution is relatively straight forward and outlined by a SFDC Product Manager here. We're using a custom ...
2
votes
0answers
16 views

Cannot hide “Attach to Case” action in Article Case Feed tool

In the console, the articles displayed in Articles Case Feed tool has two actions, "Email article as a PDF" and "Attach to Case". I can control the "Email article as a PDF" action by ...
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1answer
40 views

Salesforce Console: How can you get subtab ID by its name?

I'm hoping to override/refresh a particular subtab if it already exists, or open it as a new subtab if it doesn't exist yet. However I can't seem to find a way to get subtabs by name. The console ...
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1answer
18 views

How Solutions can be emailed directly to case contacts?

I want to send solutions with attachments directly to case contacts for common case issues. Cay any one please help me on this. Thanks in Advance....
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0answers
27 views

Can I do anything to avoid inconsistent refresh behaviour in Salesforce Console?

I'm seeing a frustrating refresh issue after a record update made by a Process. I have deployed a Process which updates some lead fields (including Lead Status) when user updates a custom field on ...
0
votes
1answer
36 views

Getting userid in Visuaforce page in Console

The below class works on the the hometab to pass the user id to my visualforce page. When i try to add this page to an Account tab in the Console it returns an error that "ID Value 001(the Account id) ...
3
votes
1answer
43 views

Case Customer does not want to be contact by email - Email publisher warning

I just came across this stange warning in the Service Cloud Console. When I try to send an email to a customer from the case feed email publisher I get following warning: It's not affected by the ...
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0answers
54 views

Opening Unsecured External Web Links in Service Console

An application I developed is no more working opening the external links! Even I tested the same from here: OpenPrimaryTab which works fine. And I added the remote site setting with protocol ...
0
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0answers
55 views

How to force a refresh of a custom console component

When a primary tab is refreshed, it refreshes all of it's subtabs and application-level custom components. It's possible to prevent the refresh of one of the application-level custom components by ...
2
votes
1answer
50 views

Highlighted Fields section is displayed twice in the console

I have created a custom button to create a PDF and save it to the case Attachment. When the button is clicked, the PDF is generated and saved to the Attachments, but the issue is when the page is ...
0
votes
1answer
108 views

Get Object Id of the currently open primary tab on a custom console component through apex controller

I have a custom console component on which I want to display the details of the active primary tab (e.g. Id, Name, Email, CaseNumber etc), which can be a case details or contact details depending on ...
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1answer
27 views

Expose Live Chat Transcript object to force.com site guest user

Hi I want to update LIve chat transcript object at post chat page . About as of now I don't no how to give access Live Chat Transcript object to site user so facing authorization error.
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0answers
45 views

add dynamic values in liveagent.addCustomDetail('name',name)..?

I want pass some custom details filled on html page to pre chat form by live agent addCustomDetails method. This should be written before iveagent.init method otherwise it gives error: Uncaught Error: ...
1
vote
1answer
41 views

Visualforce in Cloud Console showing Alerts only when a case is created

I have a Service Cloud Console sidebar that I have a visualforce page embedded that runs 2 queries, and based on the results presents Alerts. One for cases, and one for account issues. My problem is ...
0
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1answer
28 views

Can I enable Live Chat on a regular app or only on a console?

I am trying to enable Live Agent for my org, and the only way I can find to do it is by creating a new console and adding it to this console. When I go to the set up for existing apps or try to create ...
3
votes
1answer
32 views

Do we have Pre Install script like Post Install?

We have a app in appexchange and would like to know if there is a Pre Install script similar to post install script? The reason is our application is applicable only to organizations which have ...
2
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0answers
34 views

Sevice Cloud Console tab change to trigger custom javascript

We are trying to integrate an external application to the Service Cloud and we would need Service Cloud Console to fire out an AJAX request [with the id of the case/contact viewed] every time there is ...
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0answers
53 views

Console JavaScript button behavior inconsistent on same Contact recordtype

In order to use the Service Console to display relevant details from Account/Contact/Asset while a Case is being created, I have a button on the Contact record that creates a 'shell' Case, saves it, ...
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0answers
56 views

How to redirect SFDC URL clicked outside SFDC to open as a primary tab in Salesforce Console if user has an active session in Salesforce Console?

While waiting for my Idea Open Salesforce URLs in emails, chats, etc. in existing Salesforce Console to gather 10k votes, I'd like to understand how best to force a Salesforce URL clicked from an ...
1
vote
2answers
107 views

How can we create a Push Notification service in the Service Console.

How about an idea of having the push notifications in the service console. The idea is to have the notification while working in the Service console. This idea is useful for creating the call center ...
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0answers
139 views

Problem with OpenPrimaryTab in Console - “openPrimaryTab: Opening a duplicate tab is not allowed.”

I have came across an issue that I am unable to solve in the Console: I have a formula field which holds a clickable icon which should be used to indicate that a change has occured to the Object. ...
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0answers
28 views

How to find if an object is created in console SubTab?

In my console application, we open a New account and New Contact subtabs and I need to see if agent created any new object in these subtabs, if he does I need to invoke a function.
0
votes
1answer
23 views

How does one get the “modern” style in the ServiceCloud Console

We have just enabled the Console in our sandbox and it looks awful - totally retro style with loads of green and "3d" silver tabs - basically a look from 5 years ago instead of the new blue. Why is ...
1
vote
1answer
93 views

Can VF list links behave as related list links in Service Console?

I've just used openSubtab() successfully in a custom button to load a record in a new subtab in the Service Console, using the result[0].id returned from sforce.connection.create([record]). I've ...
0
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1answer
47 views

AppExchange / Service Cloud

Can Support Users install the Service Cloud console custom app using AppExchange?
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0answers
109 views

Javascript closeSubtab() (or other) functions not firing on page load

I have a button srcUp('apex/NxConsoleCaseCreation?ci={!Contact.Id}') on the Contact detail that creates a new Case record using a VF controller and the associated VF page's action method. The ...
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0answers
38 views

Console Home Page: remove new button, delete button and unresolved link

On the console Home page there is "My Task" listing. I have requirement to remove new button, delete button and unresolved link? How can we do it?
2
votes
1answer
53 views

How do I embed a Heroku webpage as a custom console component?

Hi thanks in advance for the help. I'm building something like a notification page that currently is hosted as a php app in heroku. How do I embed it as a custom console component (I suppose canvas ...
0
votes
2answers
188 views

Prevent a tab in service cloud console from closing

I need to prevent a tab from closing on a condition (not necessarily unsaved data). Is there something I can do with the result object or other API to call to prevent the tab from closing? ...
0
votes
1answer
66 views

how to auto-adjust column width in related list?

I have requirement to auto-adjust column or display columns within 100 px so agent can at a glance see more information. Is it possible to give width to columns in the related list?
1
vote
0answers
113 views

Assigning case to case teams from community

Whenever a case is created from the Community User, I am getting this error "Can't Perform this Operation You can't perform this operation with the selected user type." As per the knowledge article ...
0
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1answer
49 views

Session in service cloud console

We are using Salesforce Console Integration Toolkit in service cloud console and currently have issues with multiple tabs opening up in production .The tabs opened in previous session are retained ...
0
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2answers
176 views

Add visual force page as a window in service cloud console

I'm trying to add a visual force page, that starts a flow, in the service cloud console and it's not working. I go into customize --> cases --> page layout but there is no option there to add a ...
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0answers
69 views

how make support:clicktodial inline editable

I've a visualforce page on which I've got a phone field on which I need to have click-to-dial functionality. So for click-to-dial I've used following code <apex:pageBlockSection id="Information" ...
1
vote
2answers
288 views

How to determine if a VF page is invoked in a console

I have a VF page which needs to be displayed in the Service console as well as a regular tab. The header should not be displayed in the console. However removing the header (showHeader = false) ...
0
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1answer
64 views

Does not appear sales cloud console in developer org

I have selected the service cloud user´s option on user's record, but does not appear the services cloud console app, neither the sales cloud console app in my developer org
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1answer
42 views

Button not visible in Service Console

I have just switched our application to a Service Console, however the "Add to Campaign" button on the Campaign History related list does not show? How can I put that button on the service console? ...
0
votes
0answers
95 views

How can you close a task tab in Service-Cloud Console after saving it

Is there a way to customize salesforce Service-Cloud Console to perform a "save & close" on activities (tasks). The behaviour I am looking for: agent creates a new activity task for a lead ...
0
votes
1answer
215 views

Case Feed Publisher actions missing while Creating or Editing Cases

I am trying to convert some of our custom VisualForce pages to use the new Case Feed functionality. One of the main benefits is the Email Publisher action which provides many more benefits than our ...
1
vote
0answers
52 views

How do I ensure that a Visualforce page opened in a custom console component scrolls to the top?

I open a VF page in a right sidebar custom console component. If the contents fill the vertical space available, the page opens scrolled to the bottom. How do I ensure that it will instead scroll to ...
0
votes
0answers
150 views

Can Visualforce components run in the Service Console?

I have a Visualforce page for Cases that contains Visualforce components that retrieve retrieve data/perform calculations that are useful during Case processing. When I include the Visualforce page ...
0
votes
1answer
85 views

Salesforce Console Integration Toolkit doesn't work, if it is used in a Soft-phone loaded form a non standard port (80/443)

The toolkit works seamlessly if used in a Soft-phone loaded form a standard port like the following URL: But if I reference a non-standard port (e.g. 8443), the API just doesn't accept any request. ...
0
votes
1answer
35 views

How to reverse the Salesforce Console toolkit action of 'blinkCustomConsoleComponentButtonText'

Trying to figure out how to stop a button blinking, having applied the sforce.console.blinkCustomConsoleComponentButtonText method to it. Any suggestions ? I have tried applying a zero second blink ...
3
votes
1answer
206 views

VF Page Custom Console Component blocked due to Same Origin Policy

I have a custom Visual Force page and use it as a custom console component in the Service Console. It was working but not it's being blocked due to the same origin policy: Uncaught SecurityError: ...
0
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0answers
86 views

Console Custom Component: Canvas vs Console Integration Toolkit

The Custom Console Components Overview help page says, You can use Force.com Canvas or the Salesforce Console Integration Toolkit to build components. Both technologies are similar—they’re a ...
0
votes
0answers
82 views

Sales Console layout

How can I modify the Sales Console to reflect what is shown in the following screenshot? The Sales Console that I have activated in my org isn't as well laid out, e.g., pane on left hand side only has ...
0
votes
2answers
40 views

Link to Service Cloud Console from Email link

Is it possible to construct a link that opens a Visualforce page as a Service Cloud console tab instead of opening it in a window that has the single tab at the top that says "Back to Console"? Our ...
0
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0answers
94 views

403 Error on push notification in Service Cloud Console

We are trying to implement push notifications in the service cloud console and are having some problems. The field we have set for change notifications is on Case, and the notification is caught in ...