The service-cloud-console tag has no wiki summary.
3
votes
1answer
28 views
How do I show the number of open cases in a service cloud console?
I'm setting up a Service Cloud Console, for email support. This would replace our current 'system', which is just emailing using outlook.
One feature I can see that support agents will miss is that ...
0
votes
1answer
65 views
Hiding chatter feed in service cloud console
We have a requirement to hide the chatter feed for Accounts for service cloud console users. The chatter feed is contained within two divs on the Account page, with ids 'feedLinks' and ...
1
vote
1answer
47 views
Set “Related To” in Service Cloud Console Interaction Log
Usually within the service cloud console, the "Related To" field in the interaction log is automatically set to the opened record.
We have a VF page overriding the account view and edit pages and ...
1
vote
0answers
12 views
Display text on hover over Custom Console Component [duplicate]
I have a Custom Console Component(displayed in console) which when clicked on opens a vf page. I want to display text "Test" whenever user points its mouse over this component. How can i do this? This ...
2
votes
1answer
114 views
Live Agent for Service Cloud Console Problems
We have rolled out Live Agent for Service Cloud Console and are having some intermittent problems.
Sometimes we will get an "insufficient privileges" error upon accepting a chat. Other times a chat ...
2
votes
2answers
161 views
How do you enable the Service Cloud Console in a developer org?
I've seen a few pages online that talk about enabling the Service Cloud Console. They all seem to mention creating a new App and selecting "Service Cloud Console" but I don't have that as an option ...
