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1answer
22 views

How to minimize execution time while executing a test class with bulk(200) insert and update

Test class execution taking too much time - How to minimize execution time while executing a test class with bulk(200) insert and update in salesforce?
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13 views

Is there an existing solution in Salesforce for Phone-to-Case implementation? [on hold]

We are required an Application where we can create cases automatically when any caller call Agent and only if caller's number is already present in Salesforce.
0
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0answers
17 views

How to open a Visualforce page using formula (Hyperlink) field dynamically from console or standard SF

I have a visualforce page. I need to open that page in Service Cloud Console sub-tab when user is within Service Cloud Console with some required parameters and if user is not within console then the ...
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0answers
4 views

Automatically associate chat transcript to case and account

We're using the service cloud console and live agent chat. We have chosen not to automatically create a new case for every inbound chat request (So Deployment API and pre-chat API are probably not in ...
0
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1answer
21 views

Servicecloud Console, how to auto close subtabs on focus lost?

I may be overlooking something, but when I browse down a listview in Console, I don't want all the subtabs to remain openend up. Is there a setting or another way to auto close subtabs when focus on ...
0
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1answer
23 views

How to remove Open CTI VF softphone page from salesforce left side

Open CTI Softphone VF page is showing in salesforce left side. How to remove this ? Screenshot attached
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0answers
14 views

Service Console with standard component. How to get the same user experience enhancing it with custom vf page? [closed]

I am going to extend standard sidebar of the service console with new custom console component, simply by adding new vf page. I see one big issue, how to achieve the same style theme and consistency ...
0
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1answer
18 views

Enable Knowledge and milestone in cases service console

I am using a service console in the development org. When I create a new case, knowledge and milestone is not displayed in the right side of the screen. I have already checked the checkbox in the ...
0
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1answer
35 views

oncomplete function is not working [duplicate]

I am refreshing the primary tab after clicking on the update button.i am using the oncomplete function. on the command button oncomplete action is not working. i have tried in the following way: ...
5
votes
1answer
50 views

Service Cloud - Free developer edition - Where do I find?

EDIT: I just start working with trailhead but could not able to bring the service console/dashboard to follow the steps. As shown below I have enabled/activate the service cloud in my profile. B ...
1
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1answer
29 views

Case Articles Tool in the Sidebar of Case Feed Page Layout

I have created a visualforce page (code given below) to show articles related to Case and keyword search for articles. This component is displayed as a sidebar in the case feed page layout. The ...
3
votes
1answer
36 views

Unit Testing a SOQL Method

I need some basic Unit Test writing assistance. My method just runs a SOQL query to filter a contact list for service cloud. What's the best way to test it? Here is the class: public class ...
1
vote
1answer
29 views

How to Open Up a Contact in Console view directly?

I am trying to build a link in an external, which when clicked, would open up a contact detail view in the Console Layout. This URL need to be dynamically generated based on phone number - nothing ...
0
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1answer
68 views

Service Cloud Console sidebars issue - overridden “New” standard page with custom VF page

Quick example to reproduce issue: Create custom object Address__c with lookup to Account. Add Address__c as a related list to Account standard layout. Go to Address__c page layout, click edit, click ...
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0answers
49 views

visualforce tab not showing in navigation tab in service cloud console

i recently migrated an app from sandbox to prod. this is a service cloud console app. It has a visualforce tab which is working fine in sandbox. Tab got migrated in prod. I can see preview of ...
1
vote
1answer
96 views

Refresh the whole service console from visualforce page

I want to refresh the entire service console on clicking of the save button on the visual force page. The button is an inline visual force page. Any ideas? <apex:includeScript ...
0
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1answer
16 views

Migrating applications and services to Salesforce

I am a project manager at an education institute having 20,000 students (and growing)! We are currently heavily invested in compute and storage resources as we have purchased and maintained them ...
1
vote
1answer
32 views

Is there a unique session ID for a primary tab in Service Console?

I am trying to implement an account verification module and there are requirements to not verify a customer when they are reopened under the same primary tab (and they have already been verified). I ...
1
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0answers
57 views

Custom, dynamic highlight panel

I am attempting to create a custom highlight panel. What I ultimately need to do is on the focus of a subtab, I need an event to fire and send information to the highlight panel. The highlight panel ...
1
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0answers
56 views

Service Console - Expendable/retractable list view of ALL emails of a contact, accessible from a case

Our support agents need an expendable/retractable list view of ALL emails from/to a contact, accessible easily from a case in the Service Console. In a case, we can click on "All Emails", and we get ...
0
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0answers
23 views

How to set 2 target attributes when creating a Javascript link for the console

I am attempting to create a Hyperlink on a formula field that will use the _self Target attribute when being clicked in the Console and the _top target attribute when in classic UI. Can this be done ...
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0answers
51 views

apex:emailPublisher to include email templates and attachments

I am trying to do some customization to the case feed so that I can default the email template based on a field on the case, and also attach any attachments from the case to the email. I have found ...
0
votes
1answer
84 views

Email to Case setup using Microsoft exchange and office 365

Can anyone please guide me or provide some links that helps to setup an email to case. I know how to configure email to case and working perfectly using gmail. I have installed email to case agent ...
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0answers
39 views

Omni Channel, Service Cloud behaviour

I'm facing some unexpected behaviour with omni channel. When an agent sends an email or replies(using email related list) from the open case, the case marked as closed and capacity released by 1 in ...
0
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1answer
72 views

Case Publisher Action “Send Email” not populating “To:” Field

I'm using a Service Console with cases. I have a Case Action (Quick Action) for sending an email. There is even a Predefined Field Value to set the case.customerID to the To: Address, but that doesn't ...
2
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0answers
46 views

Expand Community action in the case feed

I have a question regarding the case feed in the console. In a few weeks we will launch our customer community. For that we would like to provide some quick text templates for our engineers to use. ...
2
votes
1answer
44 views

How to modify Row Height in Serviice Cloud Console view

I'm using ServiceCloud - Which recently (Winter16) had a major overhaul in terms of GUI. After the winter 16 GUI Update, the Service Cloud Case Console view, showing case records takes up much more ...
1
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0answers
58 views

How to get cloud service TabId in angularJS visualforce page

I have added visualforce page in service cloud console app and the page developed with AngularJS. Facing an issue with to not getting the opened tab id in my angularJS page. <apex:page > ...
0
votes
1answer
121 views

Sforce.console.isInConsole Not working

I have an Inline VF page on a standard Account Page. On click of a button inside VF, i am making a web service call and populating 2 fields inside VF. In order to show the new values i am reloading ...
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0answers
66 views

Lightning Design System svg on Console vf page

We have a vforce page with a list of items and actions over it. We are applying lds on the page and found out that if we use buttons with svg icons, when displaying the page in the console, those ...
0
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1answer
34 views

Can the tab menu in the service cloud be horizontal and customize with CSS

Can the tab menu in the service cloud be horizontal and customize with CSS
0
votes
1answer
294 views

srcUp method functionality

Recently I came across a script to open a visualforce page in Salesforce Console and found the use of function srcUP(). Could you please let me know what exaclty does this function do and is a part of ...
0
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0answers
62 views

External object in Console with custom console component

In my Org we have enabled the Lightning connect data interface transferring our ERP sales-orders directly into SalesForce - so far so good. With the o-data synchronization comes the standard pages ...
0
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0answers
131 views

Closing a subtab in the Service Console using closeTab( )

I have a custom button on a standard case detail page that uses the srcUp() method to open a sub tab with a visualforce page that contains a flow. I want to close that sub tab by clicking the "Finish" ...
3
votes
1answer
83 views

addEventListener: Unsupported Operation: This API cannnot be used on this component

my goal is to keep only one contact TAB opened in Console all the time , if there is already a tab opened i need to close it and open the new tab. I have a VF section on standard detail page and i ...
1
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0answers
57 views

Access email subject and email body data in global search

I just noticed that in global search results, data mentioned in email body or email subject is not accessible for search results (SOSL) due to salesforce search limitations. Ref: ...
0
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1answer
242 views

getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1017

Im trying to refresh the primaryTAB after Subtab close, and getting error " getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1017 ServiceDesk.js:304 refreshPrimaryTabById: Invalid ...
0
votes
1answer
64 views

Custom Button Not Opening as a Primary Tab in Service Console

I have created a custom list button on Contacts that can be redirected to a specific record type. I want the Contacts to be open in a new tab. if (typeof(srcSelf) == 'function') { ...
1
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0answers
45 views

Replace Standard View with VF Page in Agent Console - Links not working

We wish to use the agent console as it has many benefits but to meet some requirements we need to replace the standard View Page with a Visualforce page but we used the Standard Controller and Apex ...
0
votes
1answer
112 views

How to define id:String in Console..im getting openPrimaryTab: Invalid ID:

How to define id:String in sforce.console.openPrimaryTab instead of null in salesforce? Here is the code that using, and i am getting openPrimaryTab: Invalid ID: error. any suggestions? function ...
0
votes
1answer
136 views

Service cloud console auto close Primary Tab after 5 sec

I have a visualforce page section in service cloud console, section has VF buttons which opens the PrimaryTab. I want to auto close the newly opened PrimaryTab after 5 sec, is it possible add timer ...
0
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0answers
33 views

Omnichannel - Push Case on Reopen

I have been looking at Omnichannel and there is one thing I can't figure out - can it push a reopened Case back to the Case Owner/Agent? So for example the Agent gets the new Case pushed to them via ...
0
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0answers
43 views

I want to access the Case number or case id on Custom LiveAgent chat window.

I am using the salesfroce custome liveagent chat window. When i end the case the the getfeedback (App on app-exchange ) opens in same chat window. Here i want to pass the case number and the ContactId ...
0
votes
0answers
37 views

User fields not visible in a service console panel

I am building a service console app. Primarily to view Cases. On Case, I have a lookup field to User object. I want that to be visible on a panel in console. So on respective Case Page Layout, i go ...
1
vote
0answers
30 views

Service Cloud Console Page Dispatcher not working

Use case: We redirect our service cloud agents to a custom case time-tracking object after they create a case comment or send an email. This works and has been working. We deployed the console to our ...
0
votes
1answer
112 views

Console refreshing

In the console settings for apps there is a refresh feature for lists. If we select refresh list rows, it doesnt actually refresh. It only highlights the rows that were changed. Is it possible to make ...
1
vote
1answer
39 views

Salesforce Console event not sent successfully when reloading page

I'm working in the Salesforce Service Console with the console integration toolkit. This allows us to fire (HTML5) events with the sforce.console.fireEvent() command. I firing an event from one ...
0
votes
1answer
237 views

Service Console - Highlight Panel not refreshing

When I call the method refreshPrimaryTabById is the highlight panel supposed to refresh too? I'm not able to figuring out why it doesn't refresh while the primary tab does.
0
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0answers
46 views

LiveAgent QuickText - Merge Fields Not Rendering Through the Console Integration Toolkit

We are working on a solution to allow chat reps to see all available quick text records. This solution is relatively straight forward and outlined by a SFDC Product Manager here. We're using a custom ...
2
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0answers
100 views

Cannot hide “Attach to Case” action in Article Case Feed tool

In the console, the articles displayed in Articles Case Feed tool has two actions, "Email article as a PDF" and "Attach to Case". I can control the "Email article as a PDF" action by ...