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0
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1answer
23 views

getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1017

Im trying to refresh the primaryTAB after Subtab close, and getting error " getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1017 ServiceDesk.js:304 refreshPrimaryTabById: Invalid ...
0
votes
1answer
12 views

Custom Button Not Opening as a Primary Tab in Service Console

I have created a custom list button on Contacts that can be redirected to a specific record type. I want the Contacts to be open in a new tab. if (typeof(srcSelf) == 'function') { ...
0
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0answers
20 views

refresh primary tab after 5 secs of any adjacent tab close

I want to refresh primary tab after 5 secs of any adjacent tab close. With the code blow, immediate refresh works fine, my goal is to add a delay for 5 secs and then refresh. Any suggestions? ...
0
votes
0answers
11 views

Replace Standard View with VF Page in Agent Console - Links not working

We wish to use the agent console as it has many benefits but to meet some requirements we need to replace the standard View Page with a Visualforce page but we used the Standard Controller and Apex ...
0
votes
1answer
21 views

How to define id:String in Console..im getting openPrimaryTab: Invalid ID:

How to define id:String in sforce.console.openPrimaryTab instead of null in salesforce? Here is the code that using, and i am getting openPrimaryTab: Invalid ID: error. any suggestions? function ...
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0answers
12 views

refreshPrimaryTabByName is not working

Im trying to refresh the Primarytab by getting PrimaryTabName dynamically with below approach and its not working. works fine if i hard code the PrimaryTabID and refresh. any suggestions will be great ...
0
votes
1answer
27 views

Service cloud console auto close Primary Tab after 5 sec

I have a visualforce page section in service cloud console, section has VF buttons which opens the PrimaryTab. I want to auto close the newly opened PrimaryTab after 5 sec, is it possible add timer ...
0
votes
0answers
11 views

Omnichannel - Push Case on Reopen

I have been looking at Omnichannel and there is one thing I can't figure out - can it push a reopened Case back to the Case Owner/Agent? So for example the Agent gets the new Case pushed to them via ...
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0answers
11 views

I want to access the Case number or case id on Custom LiveAgent chat window.

I am using the salesfroce custome liveagent chat window. When i end the case the the getfeedback (App on app-exchange ) opens in same chat window. Here i want to pass the case number and the ContactId ...
0
votes
0answers
11 views

User fields not visible in a service console panel

I am building a service console app. Primarily to view Cases. On Case, I have a lookup field to User object. I want that to be visible on a panel in console. So on respective Case Page Layout, i go ...
1
vote
0answers
22 views

Service Cloud Console Page Dispatcher not working

Use case: We redirect our service cloud agents to a custom case time-tracking object after they create a case comment or send an email. This works and has been working. We deployed the console to our ...
0
votes
0answers
19 views

Console refreshing

In the console settings for apps there is a refresh feature for lists. If we select refresh list rows, it doesnt actually refresh. It only highlights the rows that were changed. Is it possible to make ...
1
vote
1answer
16 views

Salesforce Console event not sent successfully when reloading page

I'm working in the Salesforce Service Console with the console integration toolkit. This allows us to fire (HTML5) events with the sforce.console.fireEvent() command. I firing an event from one ...
0
votes
1answer
63 views

Service Console - Highlight Panel not refreshing

When I call the method refreshPrimaryTabById is the highlight panel supposed to refresh too? I'm not able to figuring out why it doesn't refresh while the primary tab does.
0
votes
0answers
14 views

LiveAgent QuickText - Merge Fields Not Rendering Through the Console Integration Toolkit

We are working on a solution to allow chat reps to see all available quick text records. This solution is relatively straight forward and outlined by a SFDC Product Manager here. We're using a custom ...
2
votes
0answers
29 views

Cannot hide “Attach to Case” action in Article Case Feed tool

In the console, the articles displayed in Articles Case Feed tool has two actions, "Email article as a PDF" and "Attach to Case". I can control the "Email article as a PDF" action by ...
0
votes
1answer
59 views

Salesforce Console: How can you get subtab ID by its name?

I'm hoping to override/refresh a particular subtab if it already exists, or open it as a new subtab if it doesn't exist yet. However I can't seem to find a way to get subtabs by name. The console ...
0
votes
1answer
19 views

How Solutions can be emailed directly to case contacts?

I want to send solutions with attachments directly to case contacts for common case issues. Cay any one please help me on this. Thanks in Advance....
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0answers
34 views

Can I do anything to avoid inconsistent refresh behaviour in Salesforce Console?

I'm seeing a frustrating refresh issue after a record update made by a Process. I have deployed a Process which updates some lead fields (including Lead Status) when user updates a custom field on ...
0
votes
1answer
37 views

Getting userid in Visuaforce page in Console

The below class works on the the hometab to pass the user id to my visualforce page. When i try to add this page to an Account tab in the Console it returns an error that "ID Value 001(the Account id) ...
3
votes
1answer
44 views

Case Customer does not want to be contact by email - Email publisher warning

I just came across this stange warning in the Service Cloud Console. When I try to send an email to a customer from the case feed email publisher I get following warning: It's not affected by the ...
0
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0answers
88 views

Opening Unsecured External Web Links in Service Console

An application I developed is no more working opening the external links! Even I tested the same from here: OpenPrimaryTab which works fine. And I added the remote site setting with protocol ...
1
vote
0answers
94 views

How to force a refresh of a custom console component

When a primary tab is refreshed, it refreshes all of it's subtabs and application-level custom components. It's possible to prevent the refresh of one of the application-level custom components by ...
2
votes
1answer
54 views

Highlighted Fields section is displayed twice in the console

I have created a custom button to create a PDF and save it to the case Attachment. When the button is clicked, the PDF is generated and saved to the Attachments, but the issue is when the page is ...
0
votes
1answer
203 views

Get Object Id of the currently open primary tab on a custom console component through apex controller

I have a custom console component on which I want to display the details of the active primary tab (e.g. Id, Name, Email, CaseNumber etc), which can be a case details or contact details depending on ...
0
votes
1answer
38 views

Expose Live Chat Transcript object to force.com site guest user

Hi I want to update LIve chat transcript object at post chat page . About as of now I don't no how to give access Live Chat Transcript object to site user so facing authorization error.
0
votes
0answers
54 views

add dynamic values in liveagent.addCustomDetail('name',name)..?

I want pass some custom details filled on html page to pre chat form by live agent addCustomDetails method. This should be written before iveagent.init method otherwise it gives error: Uncaught Error: ...
1
vote
1answer
46 views

Visualforce in Cloud Console showing Alerts only when a case is created

I have a Service Cloud Console sidebar that I have a visualforce page embedded that runs 2 queries, and based on the results presents Alerts. One for cases, and one for account issues. My problem is ...
0
votes
1answer
29 views

Can I enable Live Chat on a regular app or only on a console?

I am trying to enable Live Agent for my org, and the only way I can find to do it is by creating a new console and adding it to this console. When I go to the set up for existing apps or try to create ...
3
votes
1answer
37 views

Do we have Pre Install script like Post Install?

We have a app in appexchange and would like to know if there is a Pre Install script similar to post install script? The reason is our application is applicable only to organizations which have ...
2
votes
0answers
36 views

Sevice Cloud Console tab change to trigger custom javascript

We are trying to integrate an external application to the Service Cloud and we would need Service Cloud Console to fire out an AJAX request [with the id of the case/contact viewed] every time there is ...
1
vote
0answers
59 views

Console JavaScript button behavior inconsistent on same Contact recordtype

In order to use the Service Console to display relevant details from Account/Contact/Asset while a Case is being created, I have a button on the Contact record that creates a 'shell' Case, saves it, ...
0
votes
0answers
68 views

How to redirect SFDC URL clicked outside SFDC to open as a primary tab in Salesforce Console if user has an active session in Salesforce Console?

While waiting for my Idea Open Salesforce URLs in emails, chats, etc. in existing Salesforce Console to gather 10k votes, I'd like to understand how best to force a Salesforce URL clicked from an ...
1
vote
2answers
144 views

How can we create a Push Notification service in the Service Console.

How about an idea of having the push notifications in the service console. The idea is to have the notification while working in the Service console. This idea is useful for creating the call center ...
0
votes
0answers
171 views

Problem with OpenPrimaryTab in Console - “openPrimaryTab: Opening a duplicate tab is not allowed.”

I have came across an issue that I am unable to solve in the Console: I have a formula field which holds a clickable icon which should be used to indicate that a change has occured to the Object. ...
0
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0answers
29 views

How to find if an object is created in console SubTab?

In my console application, we open a New account and New Contact subtabs and I need to see if agent created any new object in these subtabs, if he does I need to invoke a function.
0
votes
1answer
24 views

How does one get the “modern” style in the ServiceCloud Console

We have just enabled the Console in our sandbox and it looks awful - totally retro style with loads of green and "3d" silver tabs - basically a look from 5 years ago instead of the new blue. Why is ...
1
vote
1answer
111 views

Can VF list links behave as related list links in Service Console?

I've just used openSubtab() successfully in a custom button to load a record in a new subtab in the Service Console, using the result[0].id returned from sforce.connection.create([record]). I've ...
0
votes
1answer
57 views

AppExchange / Service Cloud

Can Support Users install the Service Cloud console custom app using AppExchange?
0
votes
0answers
139 views

Javascript closeSubtab() (or other) functions not firing on page load

I have a button srcUp('apex/NxConsoleCaseCreation?ci={!Contact.Id}') on the Contact detail that creates a new Case record using a VF controller and the associated VF page's action method. The ...
1
vote
0answers
41 views

Console Home Page: remove new button, delete button and unresolved link

On the console Home page there is "My Task" listing. I have requirement to remove new button, delete button and unresolved link? How can we do it?
2
votes
1answer
60 views

How do I embed a Heroku webpage as a custom console component?

Hi thanks in advance for the help. I'm building something like a notification page that currently is hosted as a php app in heroku. How do I embed it as a custom console component (I suppose canvas ...
0
votes
2answers
231 views

Prevent a tab in service cloud console from closing

I need to prevent a tab from closing on a condition (not necessarily unsaved data). Is there something I can do with the result object or other API to call to prevent the tab from closing? ...
0
votes
1answer
79 views

how to auto-adjust column width in related list?

I have requirement to auto-adjust column or display columns within 100 px so agent can at a glance see more information. Is it possible to give width to columns in the related list?
1
vote
0answers
138 views

Assigning case to case teams from community

Whenever a case is created from the Community User, I am getting this error "Can't Perform this Operation You can't perform this operation with the selected user type." As per the knowledge article ...
0
votes
1answer
53 views

Session in service cloud console

We are using Salesforce Console Integration Toolkit in service cloud console and currently have issues with multiple tabs opening up in production .The tabs opened in previous session are retained ...
0
votes
2answers
198 views

Add visual force page as a window in service cloud console

I'm trying to add a visual force page, that starts a flow, in the service cloud console and it's not working. I go into customize --> cases --> page layout but there is no option there to add a ...
0
votes
0answers
74 views

how make support:clicktodial inline editable

I've a visualforce page on which I've got a phone field on which I need to have click-to-dial functionality. So for click-to-dial I've used following code <apex:pageBlockSection id="Information" ...
1
vote
2answers
363 views

How to determine if a VF page is invoked in a console

I have a VF page which needs to be displayed in the Service console as well as a regular tab. The header should not be displayed in the console. However removing the header (showHeader = false) ...
0
votes
1answer
74 views

Does not appear sales cloud console in developer org

I have selected the service cloud user´s option on user's record, but does not appear the services cloud console app, neither the sales cloud console app in my developer org