I'm setting up a Service Cloud Console, for email support. This would replace our current 'system', which is just emailing using outlook. One feature I can see that support agents will miss is that ...
We have a requirement to hide the chatter feed for Accounts for service cloud console users. The chatter feed is contained within two divs on the Account page, with ids 'feedLinks' and ...
Usually within the service cloud console, the "Related To" field in the interaction log is automatically set to the opened record. We have a VF page overriding the account view and edit pages and ...
I have a Custom Console Component(displayed in console) which when clicked on opens a vf page. I want to display text "Test" whenever user points its mouse over this component. How can i do this? This ...
We have rolled out Live Agent for Service Cloud Console and are having some intermittent problems. Sometimes we will get an "insufficient privileges" error upon accepting a chat. Other times a chat ...
I've seen a few pages online that talk about enabling the Service Cloud Console. They all seem to mention creating a new App and selecting "Service Cloud Console" but I don't have that as an option ...