Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The ...

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5 views

How to create and display Lead in subtab from Live Agent pre chat form

We currently have a Live Agent prechat form that successfully creates a Case record, and displays that Case record in a subtab on the Agent console. What controls this behavior is a few tags on the ...
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9 views

LiveAgent QuickText - Merge Fields Not Rendering Through the Console Integration Toolkit

We are working on a solution to allow chat reps to see all available quick text records. This solution is relatively straight forward and outlined by a SFDC Product Manager here. We're using a custom ...
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6 views

In Live Agent, how to open the case subtab in edito mode

I currently have the live agent chat working correctly. When I open a chat, it creates a case automatically and displays it in the console as a subtab. I would like to open the case subtab directly ...
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1answer
21 views

How to redirect to pre-chat when liveagent available but manually click liveagent button?

When open live agent sandbox page it will : detect liveagent. show/hide pre-chat button by liveagent is available or not. so I have to manually click the button then start the prechat page. ...
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0answers
25 views

How to show translated chat window?

I have created few chat buttons and set different language for each of them. However the language field for the button doesn't seem to do anything. Whichever button I try (German, Swedish or Finish) I ...
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1answer
17 views

How to include Live Chat in more than one places on site.com page?

I want to include Live Chat in more than one places on my site.com page, for example, header, footer, navigation, etc. But I found out that if we put the same code in more than one places on the same ...
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0answers
9 views

Multiple linkToEntity

I have been messing around with a prechat form and have come across an interesting issue. I try to link this account to a case and a contact and it will always link to the first one (so right now it ...
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0answers
21 views

Is it possible to create the SkillUser object from apex

We are using Live Agents for a service implementation, but due to implementation decisions made, cant use Profiles to assign Skills for the Live Agents, and need to assign individual users to their ...
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1answer
25 views

How to prevent multiple spam chat sessions from a user in LiveAgent?

Is there any way to prevent a user from opening multiple chat sessions in LiveAgent. I know there is "X-LIVEAGENT-AFFINITY" header in SessionId response. "X-LIVEAGENT-AFFINITY" system-generated ID ...
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1answer
31 views

Pre-chat Link Task and Contact

I am trying to link a contact to a Task, but I can't seem to do that on the pre chat form. Any help would be greatly appreciated. From what I have read online this should work. Any help with this ...
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1answer
26 views

Expose Live Chat Transcript object to force.com site guest user

Hi I want to update LIve chat transcript object at post chat page . About as of now I don't no how to give access Live Chat Transcript object to site user so facing authorization error.
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0answers
14 views

How Salesforce Live Chat Set Value for the field “Contact” in Live Chat Script Object?

How Salesforce Live Chat Set Value for the field "Contact" in Live Chat Script Object ? I found some of the contact field in live chat script is blank
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18 views

liveagent.startChatWithWindow with userId ignore 'Custom Chat Page' and open default chat

When liveagent chat is started by liveagent.startChatWithWindow without specifying userId - Custom Chat Page is used (ok), but when userId is specified - Custom Chat Page is ignored and default chat ...
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1answer
72 views

How to open Live Agent prechat form in a new tab, instead of a popup

Live Agent currently opens the Prechat form in a popup window. I want to open the Prechat in a new Tab instead. The popup window can get lost behind users' other windows. The popup window also ...
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0answers
40 views

add dynamic values in liveagent.addCustomDetail('name',name)..?

I want pass some custom details filled on html page to pre chat form by live agent addCustomDetails method. This should be written before iveagent.init method otherwise it gives error: Uncaught Error: ...
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0answers
52 views

Attach file in live agent and send to customer

I am using salesforce live agent in service cloud. During chat with customer I want to attach record or files from my desktop and send to customer. Right now there is option to attach a record and ...
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0answers
20 views

How can I pass “location” to the Custom Details request window?

I'd like to pass the location of the visitor to the Custom Details window without having to have the visitor enter it in a pre-chat window. This info is already obtained on the Live Agent Visitor ...
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1answer
27 views

Can I enable Live Chat on a regular app or only on a console?

I am trying to enable Live Agent for my org, and the only way I can find to do it is by creating a new console and adding it to this console. When I go to the set up for existing apps or try to create ...
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1answer
27 views

Is it possible for Agents to answer incoming web chats via a mobile device?

I'd like for our sales and customer service reps to be able to answer chats away from the office through a mobile device. Has anyone been able to accomplish this? It is my understanding Live Agent is ...
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0answers
32 views

Is it possible to display customer name in the chat window?

I looked around the dev guide, on salesforce KB and here for the solution but couldn't find anything. How does the customer can see the name he typed in the prechat form instead of the "me:" present ...
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1answer
106 views

Live Agent - Sending data from client to Salesforce after chat start

Supposing we have a client-server architecture where the client is using javascript Live Agent APIs and the server is Salesforce, is it possible for the client to send arbitrary data in realtime ...
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1answer
53 views

How does LiveAgent automatically links New Records created?

Can somebody throw details on how a new Account created during a LiveAgent session is automatically linked with the LiveChat Transcript. In the first screenshot, Agent starts conversation with a user ...
1
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1answer
41 views

Unattended Chats - Live Agent

Is there a way to know in Live Agent how many unattended chats there were per day? Thanks in advanced. Juliette.
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1answer
110 views

Live agent deployment API: chat end callback

I'm using Deployment API to start the chat. Is there any way to know when the chat ends? I'd need to perform some action on the site when user finishes the chat, so a callback would be really useful ...
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1answer
136 views

Live Agent pre-chat coming in with No visitor name or details

We are facing a weird issue, where some of our pre-chats in live agent come in with no name or details. It just opens the live agent visitor page and is not creating/finding the related contact. ...
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0answers
12 views

dynamically Passing Live Agent Button id [duplicate]

where my vf page caring 30 Button ID's for different select options.i want a single button id code and i want to pass button id dynamically to liveagent.startChat("buttonID"); is it Possible? thank ...
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0answers
17 views

Passing Live Agent Button ID dynamically [duplicate]

I am using live agent Button id code on my VF page, where there are 30 button ids I want to pass button ID dynamically,to a single code liveagent.startChat("buttonid"). is it Possible?
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45 views

Passing Live Agent Button id dynamicaly

i have a situation where my vf page caring 30 Button ID's for different select options.i want a single button id code and i want to pass button id dynamically to liveagent.startChat("buttonID"); is ...
2
votes
1answer
121 views

Live agent chat in bottom corner of page, not popup

We're implementing a Salesforce LiveAgent chat for a customer, and they want the chat to appear in the bottom right corner of the page, in a layer, not a popup. My question is: is this even possible ...
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1answer
73 views

Custom chat page with deployment API

I'm using deployment API to open chat window. I have created custom apex page for the chat. How can I tell deployment API to use that custom page instead of default one? Example code: ...
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1answer
58 views

Automated Chat Animation

I am using Auto Chat invite on one of our company pages and the invite gets triggered again after "x" number of seconds of customer rejecting the invite. Is this because i have selected " Allow ...
2
votes
1answer
60 views

Connecting Live Agent to Custom Dashboard

Has anyone had success exporting live queue and agent counts, from Live Agent, to an external dashboard or database? Specifically looking for, "How many agents are logged in to a queue", "How many ...
1
vote
1answer
186 views

Live agent chat without popup window

Is it possible to start the chat but without opening new window? I would like to have the chat inside a div on existing page. I don't want pre chat forms or anything like that. Just start the chat ...
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0answers
53 views

How to redirect to another page when we click on the (X) sign of LiveAgent_ChatForm

According to current functionality when agent click on End Chat button this get redirected to a survey page. Now according to current requirement, if client click on the (X) button to end the ...
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1answer
41 views

CipherCloud and Live Agent Compatiable

Our organization is currently using Cipher Cloud for encryption. We're looking at implementing Live Agent for our call center. I'm wondering if anyone has any experience with using these two ...
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2answers
329 views

Is there a way to pass values from an external website into a Live Agent pre-chat form?

We have a pre-chat form where the button is going to sit on a website that isn't hosted on Salesforce Sites or a Community. We have data about the logged in user that we'd like to pass into some ...
3
votes
1answer
209 views

Live Agent: bug with <liveAgent:clientChatQueuePosition />?

Has anyone got <liveAgent:clientChatQueuePosition /> to work correctly with Live Agent in a custom chat page? I was trying to do this, and I could not get it to show the queue position. After ...
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3answers
228 views

Live Agent Pre Chat API: custom checkbox field

I am trying to use a pre-chat form to create a Case, and set a custom checkbox field on the Case object. The name of the field is JJ_Anonymous__c. Here are the important lines in the pre-chat form: ...
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0answers
72 views

Live Agent : Edit Live Chat transcript details by Agent

We have a requirement to add a new field to the Live Chat Transcript and this field should be editable by the Agent while he is chatting to the Customer. This would mean we will have to display the ...
1
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0answers
30 views

Can I upload service cloud component with Live Agent enabled to appexchange?

I am trying to upload a managed package to app exchange which contains a service cloud console component with live agent enabled and it gives me upload error "You can't export a console when you have ...
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0answers
33 views

Confusing confirmation message when transferring Live Agent chat

When transferring a live agent chat from one agent to another, we receive this confirmation message: "Transferring the chat will delete any changes you've made to the Related Entities list. Do you ...
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0answers
128 views

LiveAgent PreChat Form: Populate Case with ContactId

The LiveAgent Dev Guide has some code for a pre-chat form, in which it creates a Contact, then creates a Case, and then links the Contact to the Case. The relevant code is as follows: <input ...
0
votes
1answer
85 views

Live Agent: Custom Style for liveAgent:clientChatLog

liveAgent:clientChatLog is the VF tag which is used to display the chat transcript to a visitor. There seems to be no way of applying any kind of style to the text in this window, nor to apply custom ...
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0answers
29 views

Which liveagent:ChatMessage tag to use?

According to the VF guide, there are three types of liveAgent:ChatMessage tags. What is not clear is what is the best practice for using them? The tags have different attributes. Does anyone know ...
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0answers
26 views

Live Agent Round Robin

Is there a way to Round Robin who gets the chats? From what I've found so far it is dependent on who logs in first. But we want to be able to do a true round robin of reps.
0
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1answer
755 views

Adding chat transcript to case in Live Agent

I have gone through the Live Agent Developer Guide (http://www.salesforce.com/us/developer/docs/live_agent_dev/live_agent_dev_guide.pdf), and I think I have a good idea on how to put together a custom ...
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0answers
57 views

How to take advantage of custom events in Live Agent?

I found that you can send, receive, and monitor custom events in Live Agent. This seems like it could have great applications, but I'm not sure what it could be used for. Does anyone have examples of ...
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1answer
152 views

How to implement custom chat window in Live Agent with a custom Pre Chat Form

We are implementing live agent. We have a custom prechat page, which works. However, when I follow the code sample in the Live Agent developer guide for the custom chat window, it doesn't work. ...
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0answers
48 views

How to have visitor initiate chat by sending first message?

I have a Visualforce site and pages set up, and a test deployment of liveagent working with this. We want the chat to be initiated by the visitor sending their first message. This is commonly seen ...
0
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1answer
66 views

How can I delete Live Agent deployments in salesforce?

It's strange, why cannot we delete Live Agent deployments? Have I missed something or is there a way to do this?