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0answers
12 views

Problem with in Live chat map.doFind

In live agent i am using the below code to search the member based on email id and attach case to the member. <input type="hidden" name="liveagent.prechat.findorcreate.map.doFind:Contact" ...
0
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0answers
11 views

LiveAgent: How to handle a scenario where same agent assigned to multiple skills

I have setup LiveAgent, created skils assigned them to various chat buttons. Here is how i assigned skills to chat buttons. Skill-1 => Chat Button 1 Skill-2 => Chat Button 2 Skill-3 => Chat Button 3 ...
1
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1answer
23 views

Live Agent Post Chat Page

I am working on a requirement to prevent the user from getting the Post Chat Survey page if they tried to initiate the chat and for some reason it did not go through. Is there a way to determine in ...
1
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1answer
32 views

Do we need to redo the settings if we deploy live agent to production?

I know that we need to change the organisation ID's and chat button ID's if we move the live agent from sand box to production. Should i need to reconfigure all the settings and buttons in ...
0
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1answer
39 views

The Primary Skill field value is blank on the Live Agent Transcript ever since 7/31/2014

The standard Primary Skill field value on the Live Agent Transcript is now blank. This started on 7/31/2014. Prior to this date, the primary skill populated correctly. No changes were made in the Live ...
1
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1answer
31 views

Is it possible to use controller in live agent pre chat form

My live agent is working fine. But i want to add captcta in live agent pre chat form. But i am not using controller for live agent, so is it possible ? Any suggestions please ?
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0answers
14 views

How to keep more time the Desktop alert from LiveAgent?

We are using Liveagent for Customer support,working on Chrome browser. We are getting Desktop notifications when we get chat requests from Customer.But the notification/alert will be visible for less ...
2
votes
2answers
27 views

Is it possible to modify SFDC Live Agent waiting screen shown to User?

In SFDC live Agent - Can we customize the window that customer sees during the time they wait to be connected to an Agent after they accept the chat ? What we are trying to do is - show the customers ...
0
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0answers
17 views

Transferring a live chat to another agent doesn't show all the records from creation

Scenario: We are using the Deployment API to do a findOrCreate on a form and we successfully initiate a chat and either find or created two different records from two different Salesforce objects. ...
1
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1answer
23 views

Live agent in Sandbox ? Production?

I have set up live agent with pre chat form in sandbox, in the form action i have used ...
1
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0answers
21 views

Live Agent Reporting

We have used Auto chat invite buttons on our web pages to allow customers to chat with our Agents. However we have not been able to report on the below 2 things in SFDC Live Agent - Is there a way ...
0
votes
1answer
35 views

Using two fields in findorcreate.map.isExactMatch in Live Agent

I am using salesforce for a Live chat to case form. There are two fields i would like the user to enter info. Member ID Email ID Now i am using this <input type="hidden" ...
2
votes
0answers
21 views

Salesforce LiveAgent Implementation on external website with failover to an alternate button

How to setup pre-chat form in HTML to embed in customer website?: My questions is in reference to this post/response. I have a requirement which is similar in nature in terms of external website chat ...
0
votes
1answer
56 views

LiveAgent with Pre-Chat Visualforce page always appears Offline

I am following the steps in http://peterknolle.com/live-agent-pre-chat-api/ to setup a pre-chat form that will allow the system to capture information about the person, the agent is going to chat ...
0
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0answers
24 views

SFDC Live Agent + Knowledge

Is there a way to attach an Article to the Case automatically, if the agent uses that article to respond to customer while chatting with them on Live Agent (via the Chat Answer field on the Article) ? ...
0
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2answers
58 views

How to Create a Case and contact automatically from Prechat form using LiveAgent

I've a requirement is,When the Visitor fills in the prechat form with some basic stuff like First Name, Last Name, Email, Case Number,then "I'm trying to find that Case if not found create a new Case ...
0
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0answers
92 views

I want live agent user name on the custom chat window

I have created the custom chat page and i want the live agent user name to appear on custom chat window.I am using live agent session object to get live agent user name but i am getting the following ...
0
votes
0answers
24 views

How to get live agent user photo on the custom chat page [duplicate]

I have created a custom chat page and added it to the chat button using live agent. I am required to have the live agent user details to be added on the chat page after a particular live agent user ...
1
vote
1answer
44 views

How display previous transcripts history(Live Agent) to a custom field

We have a requirement to show previous transcripts history(from Live Agent) in a custom field .How I can achieve this.Or is there any other alternative to show transcript history in the object ...
0
votes
1answer
43 views

Visual Force Page to display live agents in one page

I'd like to have a Visual Force Page that displays all my online live agents in one view. I want the names of each of the agents who are "online" to be displayed on a single screen. I'm not certain ...
1
vote
1answer
82 views

adding live agent user photo on chat window

I want to have the photo of the live agent who has accepted to chat .His photo should appear on the chat window of visitor. I tried using "Chat Window Branding Image", i think its good for displaying ...
2
votes
1answer
43 views

How to pop up or search the knowledge base based on the chat content in the live chat window?

I have set up live agent and knowledge base. I can manually search the knowledge articles entering the keywords. But i want to know is it possible as to search the knowledge articles based on the ...
4
votes
1answer
96 views

How to use the preChatinit method from the Live Agent API?

I am trying to get the details passed from the deployment API into the pre-chat form so that I can store some of them on fields in the record that gets automatically created. The problem is that I ...
0
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0answers
96 views

Live Agent Pre chat form

When I try to pass the Checkbox value to console, the value is not updated in the Case object. This is the tag i have put to pass the Value "true" to a checkbox field in the case object. The ...
2
votes
1answer
73 views

Custom Visualforce page displaying items from “Chat Details” page with other custom content

As the chat details page in Live Agent chats is not editable I would like to create a custom page to display the fields from this page, with additional items, ideally too I would like this tab to be ...
0
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0answers
79 views

Live Agent Pre-chat linkToEntity not working for Custom Chat Window

I'm having trouble getting the following implementation of linkToEntity to work for a Task record that should be associated to a Lead: <input type="hidden" ...
1
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2answers
101 views

Setting Language or Live Agent Custom Chat

I'm currently working on a Live Agent Chat implementation and need your help. The requirements warrant a custom chat window, and we'll also need to localize the custom chat window in different ...
0
votes
1answer
47 views

Auto Chat Invite after customer accepts Chat

I have unchecked the following setting on the Auto chat invite button – “Allow invitation to be triggered again after accepting” What is happening because of this is that chat is not being triggered ...
4
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0answers
104 views

Is there any timeout for Liveagent Chat Requests when using Choice routing?

Per the docs, a Liveagent Chat button/link can be configured to route chat requests to agents using one of three methods: Choice, Least Active, and Most Available. Least Active and Most Available ...
1
vote
1answer
71 views

How to use Live Agent Automated Invitation with Custom Variables?

On the automated invitation configuration page for Live Agent, there is an option to use a custom variable to trigger the invitation but I don't see any documentation on how is it supposed to be used. ...
2
votes
1answer
105 views

Liveagent in Console: Unsaved Changes Prompt?

Here's an shot of my Service Cloud Console right after a new Liveagent chat has begun: There are three subtabs under the main Chat tab: Details, Jason Clark (contact record, opened via Liveagent ...
2
votes
1answer
39 views

Possible to determine Liveagent API endpoint host programmatically?

When you create a Liveagent Deployment in the UI, you are presented with a script snippet to paste into the page where you will deploy Liveagent; the first line includes a reference to the liveagent ...
2
votes
2answers
226 views

Liveagent: Possible to use Custom Chat Window without creating a Force.com Site?

From the Chat Button edit screen (Setup->Customize->Live Agent->Chat Buttons & Invitations): Note that "Custom Chat Page" does not have an input box. If I set up a Force.com Site, I get the ...
2
votes
1answer
48 views

Is there any way to get access to Live Agent status?

The LiveAgent Supervisor Tab makes has access to a streaming API that updates as agents come on and offline. However, I haven't been able to find any documented APIs that allow for this. I'm working ...
0
votes
1answer
68 views

Hide / Remove 'End Chat' button Live Agent chat window

It's possible to hide or remove the 'end chat' button from the live agent chat window?. I tried to use Jquery across an iframe but looks there're no way. Thanks.
1
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0answers
63 views

How does Automated Invitation in Live agent works?

I've configured automated invitation in live agent. But, the code is not working. The criteria is if the customer is on web page for more than 5 seconds. can some one help me in repairing the code. ...
0
votes
0answers
29 views

Is there a way to initiate a chat with a customer by Agent using Live Agent?

Is there a way for Agent in Live Agent to initiate a chat with customer viewing the webpage. With Automated Invitations, we have the limitation of user accepting/declining. We don't need this. We want ...
1
vote
1answer
70 views

Can we have Live Agent enabled in custom app(not console type of app)

Is there a way where we can enable Live Agent in non-console type of app(in custom app). 'Live Agent User' feature licenses are available.
2
votes
1answer
103 views

Liveagent post chat page

I have a VF page to send visitor to a survey on completion of chat but I do not want to send this to a cancelled chat user. I have the redirect working but cannot close the window if visitor never ...
0
votes
1answer
63 views

will the Live Agent work with localhost?

i have generated the code for Chat button and trying to install Tomcat web server in my machine to paste the code in one of the webpage. My question is, will the Live Agent work with localhost? Is ...
0
votes
2answers
38 views

Live Agent, “Skills” edit page showing a text box with label “Developer Name”. What does Developer means here?

In Live Agent, "Skills" edit page there is a text box with label "Developer Name". What does Developer means here? Is this related to "software developer" or something else?
1
vote
1answer
81 views

How to link a case to the contact on prechat form in Live Agent

I tried this: <input type= "hidden" name="liveagent.prechat.findorcreate.linkToEntity:Contact" value="Case,ContactId" /> but still the account name field on case was blank. Any ideas?
1
vote
2answers
122 views

How do I set the Case origin to Chat from my PreChat form?

the field Origin already exists and is a picklist with Chat as one of the options
0
votes
2answers
426 views

Adding button to VF page that open Live Agent Chat

I have this at the top of my page: <script type='text/javascript'> liveagent.init('https://d.la1w1.salesforceliveagent.com/chat', '572G0000000CzRc', '00DG0000000inUA'); ...
3
votes
1answer
95 views

LiveAgent Availability Check?

I'm trying to check availability for a LiveAgent deployment/button. Which seems to be quite undocumented. I can GET ...
2
votes
1answer
104 views

Affinity token missing from SessionId call

I've recently tried using the Live Agent Rest API and I am unable to even establish a session. I'm following the official online documentation, and according to it when I do the initial SessionId ...
5
votes
1answer
706 views

Live Agent- Pre-Chat

I am not able to create/find record using the Pre-Chat Api tags...Any help you guys can give will be appreciated. Here is a snippet of the code: <apex:outputPanel id="prechatFormPanel"> ...
8
votes
1answer
1k views

How to setup pre-chat form in HTML to embed in customer website?

I am setting up a Live Agent for my customer and I am very new to Salesforce. I able to setup a chat button upon clicking it will launch chat window. Now I wanted to have pre-chat window, I search ...
5
votes
1answer
697 views

Live Agent, What is the correct syntax to create a case from the pre-chat form?

I am trying to create a case once the visitor submits the pre-chat form but is not working, the record is not created. I managed to get it working using the deployment API but not from the pre-chat ...
5
votes
1answer
78 views

Is it possible to configure a fall back queue (button) in Live Agent (Native)?

I have going through the documentation and can't find any clear information on setting up a fa ll back queue. Example: In a French support page, if no French agents are available to chat and English ...