Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The ...

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0
votes
2answers
19 views

On a Live Agent Pre Chat form, how can I make a field mandatory?

I have a pre-chat page and it's working fine. I just need to make (say) the name field a required one. HTML 5 states you can use a "required" attribute on the <input type="text" ... > But ...
1
vote
0answers
13 views

Trigger event on Live Agent accept chat

I want to auto-assign a case to a user if the user accepts a live agent chat that has the case details attached to it in the pre-chat form, and the case isn't already assigned to an individual. I'm ...
0
votes
0answers
5 views

Live Agent reports “location fields need to separated”

Live Agent reports "location fields need to separated" Having the city,state, country in one field makes it impossible to run a report that groups states. Why didnt they separate those tables into 3 ...
1
vote
1answer
28 views

How to determine Omni-Channel Agent Status in APEX?

Is there a reliable way to get an Agent's current Omni-Channel presence status using APEX? The UserServicePresence table records some status changes, but notably offline is not a status change that ...
2
votes
0answers
16 views

Live Agent, Correct syntax to create Account from the prechat form?

I tried to create the account whenever the visitor submits the Prechat form. My guess is that I am not using the correct syntax.I want to populate multiple fields and show the account to the agent ...
1
vote
0answers
12 views

Live Agent “Visitor” show while chatting

I have configured live agent on the community, hence whenever the chat gets initiated, it shows "Visitor" instead of the Customer Community user Contact, Can you please let me know is there a way to ...
0
votes
0answers
6 views

Live Agent - make URL to the Agent non-clickable

Is there a way to prevent an incoming chat message to the Agent from being a clickable URL? Thanks!
1
vote
0answers
14 views

Restrict file types in liveagent

I have implemented file sharing on my liveagent chat application. I have added following line in my custom chat vf page. And now I am able to share file over chat from client side. ...
1
vote
0answers
23 views

Prechat form details

I want to create case as soon as support agent accept the chat and it is getting created, but now I want to populate the account name automatically from the prechat form, can it be done??? below are ...
0
votes
0answers
20 views

Live agent deployment code passing parameter issue

I am trying to pass a paramter into live agent deployment code like liveagent.init('https://XXXX.salesforceliveagent.com/chat', ...
0
votes
0answers
29 views

How to render live agent custom chat window on mobile device

I have a custom chat window page and it works fine when I launch it from the desktop website. I am trying to optimise the chat window on mobile I have used the following code.. <script ...
0
votes
0answers
15 views

Not Able to View RadioButton on Live Agent Survey Page

I have a postchat VF page and controller, containing below code VF Page: <apex:page controller="start" tabstyle="Plan__c" showHeader="false"> <apex:form > <apex:selectRadio ...
0
votes
0answers
23 views

setcustomvariable() liveagent

Hi I am trying to use the setcustomvariable() method to conditionally invite customer for chat. I also have the static button on the same page. The requirement is that when a chat window is already ...
2
votes
0answers
41 views

Live agent dismisslabel usage

I want to use a URL which redirect customer when support agent was not available on chat. I have used dimiss label to close the chat. Is there any way to redirect customer through URL or can we ...
2
votes
2answers
73 views

Live Agent Case creation from Pre Chat

I try to create a case as soon as I accept the chat. The case record type should be picked from the guest user profile which I mentioned only one, but in console the case gets created with the default ...
0
votes
0answers
12 views

Overriding salesforce standard Live Agent Functionality

I understand that it may be foolish question but please let me know: How can I disable "AGENT IS TYPING" from the chat screen in the live agent chat window
1
vote
0answers
49 views

Live agent chat window customization

I need to do some customization inside my live agent chat window and want to understand the possibilities I have chatAlertMessage having dismisslabel = CLOSE when agent was not available for a ...
0
votes
0answers
17 views

SalesForce Live Agent REST BreadCrumbs

I notice using the native Live Agent API the chat agent is able to see the URL the chat is coming from along with recent visited URLs, how can I do the same using the Live Agent REST API? I have tried ...
3
votes
0answers
16 views

Live Agent REST and CORS

I am trying to create a chat client using the SalesForce Live Agent REST API but I am running into an issue with CORS. Does the REST API support JSONP, if so do you have some examples, if not then ...
0
votes
0answers
30 views

Live Agent findOrCreate multiple records

Through the deployment API of Live Agent I am locating Accounts, Contacts and Custom Objects successfully from parameters passed from an external web page. I am making the following calls ...
0
votes
0answers
26 views

LiveAgent create a case and show it in EDIT mode, where the agent can go add more information

I have the read documentation multiple times, I am able to create the Case with the information from prechat form, show the created Case, but I want the Case to be shown in EDIT mode where in agent ...
0
votes
1answer
26 views

Save visitor details (added through addCustomDetail) in LiveChatVisitor

I have Live Chat configured in my salesforce application. I'm tracking the source URL before the user clicks the live chat button through liveagent.addCustomDetail('source_url', window.location.href, ...
0
votes
1answer
41 views

Live Agent Pre-Chat API: Disable creating new case

I am trying to create a case using liveagent prechat API as explained in this link http://peterknolle.com/live-agent-pre-chat-api/. The case is created successfully but there is also a new case open ...
0
votes
1answer
19 views

Live Agent - How do I access “Time Since Last Accept” programmatically?

We recently implemented Salesforce's Live Agent in our organization. We would like a custom console footer component to display the most available agent for a particular skill. Is there a way to ...
1
vote
1answer
30 views

Do NOT create new record when exact match is not found Live Agent?

Is it possible to NOT create a new record when an exact match isn't found in Salesforce when an end-user initiates a chat via Live Agent? We have a situation where it's 95% likely that person is in ...
1
vote
1answer
49 views

LiveAgent Custom Chat Code

Can we access Chat Button Code based on Button Id or Button api name in Live agent . The Button code which is automatically created for us by Salesforce. Thanks in Advance
0
votes
2answers
24 views

Translate Prechat page for Live Agent Salesforce

I have created custom labels for the prechat page for live agent chat in Salesforce and maintained the translations. What parameter can I use on the VF page to drive the correct language translation ...
0
votes
0answers
64 views

Live Agent + Lightning Components

Is there any standard way of initializing the LIVE AGENT chat from withing Lightning Components in Community Builder. I have a prechat from within Community builder which is to be used to initialize ...
0
votes
0answers
25 views

modify liveAgent availability check timing

is it possible to define a custom value for the availability check? I'm hoping for a setting on the liveagent javascript object before or during the initialization. thanks in advance
0
votes
1answer
54 views

An error has occurred while processing your request. The salesforce.com support team has been notified of the problem.

An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing ...
2
votes
0answers
48 views

Custom TAB in Live Agent Console

i have this question: My prechat use liveagent.findOrCreate method to create a 'Info' tab related to my generated transcript. Info is created on a SessionKey and contains fields updated by customer ...
0
votes
1answer
61 views

Is there any way get the customer chat window in the same window. rather it open in different window .like i want like live agent popup

I want customer chat in the same window rather it open in new window .I don't want to open in separate window it will happen in same window . like popup chat window
0
votes
0answers
62 views

Live agent not connecting VF page.?

I am unable to connect.When i click on chat..It just stays on the page .. "Please hold while we connect you to an agent." and no window is popped up in Console. Please help its really very urgent for ...
0
votes
1answer
49 views

Can I have live agent button and invitation on same page?

Is it possible to use live agent chat button and chat invitation on the same page. Say for instance be like this, I have a page where I have a chat button in place that is working. Now I am trying ...
0
votes
1answer
54 views

How to configure LiveAgent to set 'Online' state Automatically?

I try to configure Live Agent to setting state 'Online' automatically after user logged in to the console. I tried to do the via integration.js API, but I can't find proper event listener that may ...
0
votes
1answer
61 views

live Agent chat window not popping up

When receiving chats, the case is automatically created in SFDC but my chat\reply window (see screenshot live agent 4) does not pop up any more…(crashes)? see screenshots attached, same in IE and ...
2
votes
3answers
194 views

Winter '16 Community Builder, Live Agent and Content Security Policy issues

Because of the Content Security Policy set when using Lightning components there I haven't found a way to include a Live Agent deployment as part of a Community built using the Winter '16 Community ...
0
votes
0answers
54 views

Hide salesforce URL from standard Live Agent Chat window

I want to hide the the standard url of the chat window(for example. the window url contains ...
0
votes
0answers
39 views

Get fields from previous URL and send to pre chat form Live Agent

I have a liveagent button allocated on html that the url e.g.: www.myurl.com/chat/name=phill?&email=phill@live.com I am trying to use javascript to get the fields from the URL that have the ...
0
votes
2answers
88 views

How send parameters to live agent by prechat

im new with liveagent configuration and i'm trying to get the filled inputs by user to send to the agent. unfortunately I am unable to send the values, i researched but i didn't found solution. thank ...
0
votes
0answers
40 views

How to set Current page and Visiting page in Live chat agent

I have a requirement where I have replace the current page and visiting page long URL with sort name, But from Pre-chat form these are coming blank on live chat agent detail page. Could you please ...
0
votes
0answers
34 views

How to add Editable field on Live chat Agent detail page

I have a requirement, where in I'll have to show an Editable field on Live chat agent detail page as when agent accepts the chat request he/She will be able to put some value in the editable field and ...
0
votes
1answer
41 views

Can we render post chat survey form to user(Agent) once chat window is closed instead of Customer?

I have a requirement on salesforce live agent that instead of showing post chat survey form to customer, we need to display the form to agent and agent will complete the survey. Please guide me ...
1
vote
0answers
14 views

Liveagent: the consol does not refresh

I'm using the Liveagent console. In the org ChatTest1 it worked fine: while the client was chatting with the operator he could see all the "actions" that the client was doing. The informations related ...
1
vote
0answers
16 views

Liveagent: Getting the details was not successful

I have two Operators in my LiveAgent. When Operator 2 is on line and Operator 1 is offline all works fine: the calls arrrives to the Operator 2 and the Transcript and another custome object are ...
3
votes
1answer
127 views

LiveAgent - StartChatWithWindow: wrong Chat Page

I have set up a Live Agent. Suppose a chat has begun between a client and the operator. At the end of this chat the operator ha the chance to give to the client a link that he can use in another ...
1
vote
0answers
53 views

Pre-Chat: how to block the chat

I have a Liveagent with a Pre-Chat. The Pre-Chat has to be used not properly: if you set SI you have to be redirected to a certain page. If you answer NO the chat session has to be started. I followed ...
1
vote
0answers
21 views

Report on SkillUser Object

We have LiveAgent enabled and have configured Skills and assigned Skills to Users. We are able to extract SkillUser object from data loader, however not able to create a report from reporting tab. ...
2
votes
1answer
62 views

Liveagent: how to pass a variable through chat

An Operator is chatting with a client, Alfredo. In order to be contacted again by the same user the Operator needs to pass his ID throught the chat. If he simply passes his ID ...
0
votes
0answers
17 views

LiveAgent Missed Chat Email Capture

Is there a way to capture email addresses on missed chats? It doesn't look like there is a standard filed under Live Chat Visitor, Transcript, or Session which captures email address. The only way I ...