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1answer
21 views

How to use Live Agent Automated Invitation with Custom Variables?

On the automated invitation configuration page for Live Agent, there is an option to use a custom variable to trigger the invitation but I don't see any documentation on how is it supposed to be used. ...
2
votes
1answer
23 views

Liveagent in Console: Unsaved Changes Prompt?

Here's an shot of my Service Cloud Console right after a new Liveagent chat has begun: There are three subtabs under the main Chat tab: Details, Jason Clark (contact record, opened via Liveagent ...
2
votes
1answer
21 views

Possible to determine Liveagent API endpoint host programmatically?

When you create a Liveagent Deployment in the UI, you are presented with a script snippet to paste into the page where you will deploy Liveagent; the first line includes a reference to the liveagent ...
2
votes
2answers
54 views

Liveagent: Possible to use Custom Chat Window without creating a Force.com Site?

From the Chat Button edit screen (Setup->Customize->Live Agent->Chat Buttons & Invitations): Note that "Custom Chat Page" does not have an input box. If I set up a Force.com Site, I get the ...
2
votes
1answer
29 views

Is there any way to get access to Live Agent status?

The LiveAgent Supervisor Tab makes has access to a streaming API that updates as agents come on and offline. However, I haven't been able to find any documented APIs that allow for this. I'm working ...
0
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1answer
25 views

Hide / Remove 'End Chat' button Live Agent chat window

It's possible to hide or remove the 'end chat' button from the live agent chat window?. I tried to use Jquery across an iframe but looks there're no way. Thanks.
1
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0answers
28 views

How does Automated Invitation in Live agent works?

I've configured automated invitation in live agent. But, the code is not working. The criteria is if the customer is on web page for more than 5 seconds. can some one help me in repairing the code. ...
0
votes
0answers
17 views

Is there a way to initiate a chat with a customer by Agent using Live Agent?

Is there a way for Agent in Live Agent to initiate a chat with customer viewing the webpage. With Automated Invitations, we have the limitation of user accepting/declining. We don't need this. We want ...
1
vote
1answer
16 views

Can we have Live Agent enabled in custom app(not console type of app)

Is there a way where we can enable Live Agent in non-console type of app(in custom app). 'Live Agent User' feature licenses are available.
2
votes
1answer
30 views

Liveagent post chat page

I have a VF page to send visitor to a survey on completion of chat but I do not want to send this to a cancelled chat user. I have the redirect working but cannot close the window if visitor never ...
0
votes
1answer
42 views

will the Live Agent work with localhost?

i have generated the code for Chat button and trying to install Tomcat web server in my machine to paste the code in one of the webpage. My question is, will the Live Agent work with localhost? Is ...
0
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2answers
29 views

Live Agent, “Skills” edit page showing a text box with label “Developer Name”. What does Developer means here?

In Live Agent, "Skills" edit page there is a text box with label "Developer Name". What does Developer means here? Is this related to "software developer" or something else?
1
vote
1answer
40 views

How to link a case to the contact on prechat form in Live Agent

I tried this: <input type= "hidden" name="liveagent.prechat.findorcreate.linkToEntity:Contact" value="Case,ContactId" /> but still the account name field on case was blank. Any ideas?
1
vote
2answers
57 views

How do I set the Case origin to Chat from my PreChat form?

the field Origin already exists and is a picklist with Chat as one of the options
0
votes
2answers
128 views

Adding button to VF page that open Live Agent Chat

I have this at the top of my page: <script type='text/javascript'> liveagent.init('https://d.la1w1.salesforceliveagent.com/chat', '572G0000000CzRc', '00DG0000000inUA'); ...
3
votes
1answer
49 views

LiveAgent Availability Check?

I'm trying to check availability for a LiveAgent deployment/button. Which seems to be quite undocumented. I can GET ...
2
votes
1answer
75 views

Affinity token missing from SessionId call

I've recently tried using the Live Agent Rest API and I am unable to even establish a session. I'm following the official online documentation, and according to it when I do the initial SessionId ...
4
votes
1answer
285 views

Live Agent- Pre-Chat

I am not able to create/find record using the Pre-Chat Api tags...Any help you guys can give will be appreciated. Here is a snippet of the code: <apex:outputPanel id="prechatFormPanel"> ...
7
votes
1answer
526 views

How to setup pre-chat form in HTML to embed in customer website?

Hi i am setting up a Live Agent for my customer and I am very new to Salesforce. I able to setup a chat button upon clicking it will launch chat window. Now i wanted to have pre-chat window, i search ...
5
votes
1answer
399 views

Live Agent, What is the correct syntax to create a case from the pre-chat form?

I am trying to create a case once the visitor submits the pre-chat form but is not working, the record is not created. I managed to get it working using the deployment API but not from the pre-chat ...
4
votes
1answer
50 views

Is it possible to configure a fall back queue (button) in Live Agent (Native)?

I have going through the documentation and can't find any clear information on setting up a fa ll back queue. Example: In a French support page, if no French agents are available to chat and English ...
1
vote
1answer
72 views

Liveagent REST API

In the Request Headers (chapter 3) section of this salesforce doc: http://www.salesforce.com/us/developer/docs/live_agent_rest/live_agent_rest.pdf Any idea on how to determine the ...
2
votes
0answers
180 views

Live Agent chat window in salesforce communities

I have enabled Live Agent in Salesforce. I am having Salesforce communities for my partner users. Now I want my partner users to be able to chat with other Salesforce users. Can it be done?
2
votes
1answer
200 views

LiveAgent auto create new custom object

On the configuration for LiveAgent in the service console, you can have it automatically create a new case, a new account, a new lead, etc. Salesforce has really come a long way with this product. ...
2
votes
2answers
351 views

Live agent with my own web site

I think I know the answer but I would like to make sure, can I integrate SF Live Agent into my own web site or only into pages built on SF Site/Portal?
0
votes
1answer
711 views

Live Agent Pre Chat Form - popup window size

We're about to go live with Live Agent (the version that built into your Salesforce instance). We're using some a prechat form which appears as a popup window when the user clicks the "Chat" button. ...
4
votes
2answers
674 views

Live Agent for Service Cloud Console Problems

We have rolled out Live Agent for Service Cloud Console and are having some intermittent problems. Sometimes we will get an "insufficient privileges" error upon accepting a chat. Other times a chat ...
2
votes
1answer
200 views

Live Agent ports/ip addresses

What ports and IP addresses does Live Agent need for an agent to be able to connect to the chat from inside a corporate network?