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0
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2answers
14 views

Is there a way to pass values from an external website into a Live Agent pre-chat form?

We have a pre-chat form where the button is going to sit on a website that isn't hosted on Salesforce Sites or a Community. We have data about the logged in user that we'd like to pass into some ...
2
votes
1answer
39 views

Live Agent: bug with <liveAgent:clientChatQueuePosition />?

Has anyone got <liveAgent:clientChatQueuePosition /> to work correctly with Live Agent in a custom chat page? I was trying to do this, and I could not get it to show the queue position. After ...
0
votes
3answers
36 views

Live Agent Pre Chat API: custom checkbox field

I am trying to use a pre-chat form to create a Case, and set a custom checkbox field on the Case object. The name of the field is JJ_Anonymous__c. Here are the important lines in the pre-chat form: ...
0
votes
0answers
9 views

Live Agent : Edit Live Chat transcript details by Agent

We have a requirement to add a new field to the Live Chat Transcript and this field should be editable by the Agent while he is chatting to the Customer. This would mean we will have to display the ...
0
votes
0answers
16 views

Can I upload service cloud component with Live Agent enabled to appexchange?

I am trying to upload a managed package to app exchange which contains a service cloud console component with live agent enabled and it gives me upload error "You can't export a console when you have ...
0
votes
0answers
12 views

Confusing confirmation message when transferring Live Agent chat

When transferring a live agent chat from one agent to another, we receive this confirmation message: "Transferring the chat will delete any changes you've made to the Related Entities list. Do you ...
0
votes
0answers
21 views

LiveAgent PreChat Form: Populate Case with ContactId

The LiveAgent Dev Guide has some code for a pre-chat form, in which it creates a Contact, then creates a Case, and then links the Contact to the Case. The relevant code is as follows: <input ...
0
votes
0answers
14 views

Live Agent: Custom Style for liveAgent:clientChatLog

liveAgent:clientChatLog is the VF tag which is used to display the chat transcript to a visitor. There seems to be no way of applying any kind of style to the text in this window, nor to apply custom ...
0
votes
0answers
13 views

Which liveagent:ChatMessage tag to use?

According to the VF guide, there are three types of liveAgent:ChatMessage tags. What is not clear is what is the best practice for using them? The tags have different attributes. Does anyone know ...
0
votes
0answers
10 views

Live Agent Round Robin

Is there a way to Round Robin who gets the chats? From what I've found so far it is dependent on who logs in first. But we want to be able to do a true round robin of reps.
0
votes
1answer
52 views

Adding chat transcript to case in Live Agent

I have gone through the Live Agent Developer Guide (http://www.salesforce.com/us/developer/docs/live_agent_dev/live_agent_dev_guide.pdf), and I think I have a good idea on how to put together a custom ...
1
vote
0answers
21 views

How to take advantage of custom events in Live Agent?

I found that you can send, receive, and monitor custom events in Live Agent. This seems like it could have great applications, but I'm not sure what it could be used for. Does anyone have examples of ...
0
votes
1answer
63 views

How to implement custom chat window in Live Agent with a custom Pre Chat Form

We are implementing live agent. We have a custom prechat page, which works. However, when I follow the code sample in the Live Agent developer guide for the custom chat window, it doesn't work. ...
0
votes
0answers
21 views

How to have visitor initiate chat by sending first message?

I have a Visualforce site and pages set up, and a test deployment of liveagent working with this. We want the chat to be initiated by the visitor sending their first message. This is commonly seen ...
0
votes
1answer
27 views

How can I delete Live Agent deployments in salesforce?

It's strange, why cannot we delete Live Agent deployments? Have I missed something or is there a way to do this?
1
vote
4answers
71 views

Chatting with Live Agent directly from the website?

So I'm kinda new and skilling up into coding and developing in Salesforce — also here ;) — Live Agent is the first app I work with and it's so interesting! My lack of experience breaks me a bit and ...
2
votes
1answer
146 views

Live Agent: Create a Case with a Record Type

I am currently implementing a pre-chat screen for Live Agent. I want the prescreen to open the account based on screen name (which is working correctly) and then open a case - bypassing record type ...
0
votes
1answer
64 views

Wrong code in Live Agent - Custom Chat Page?

I came along with another issue on Live Agent this morning: Now when I test the button, it loads the proper page but I came along a new message stating something like: "Chat window can be run only ...
0
votes
1answer
64 views

Live Agent Custom Chat Page

I'm implementing live agent and I experience an issue when I came to the stage to create a Custom Chat Page. So I went to pages and create a new page using the code I got from the "code inspector" on ...
1
vote
2answers
44 views

Service Cloud | Live Chat functionality

Dear Salesforce lovers, I have a query regarding Live Chat functionality, I understand that it can handle 3 – 5 simultaneous chats at once so does it mean that many windows can be open at the same ...
0
votes
1answer
34 views

Configure Live Agent business hours

Is there any way, we can configure the Live agent in salesforce, to work only during business hours? Regards, Pavan
0
votes
1answer
52 views

Looking up multiple records with Live Agent deployment API does not open them

I am using the deployment API for Live Agent. My goal is to perform the following tasks: Create and pop a Case. Look up and pop a Contact and link the Case to it. Look up a custom object and link ...
4
votes
1answer
51 views

Preventing multiple LiveAgent chat windows from being opened

I've been looking through the Live Agent Developer's Guide without much success in trying to determine if there is a way to determine if a visitor is currently engaged in a Live Agent chat, and if so ...
0
votes
1answer
80 views

Look up contact by external ID in Live Agent's window

This question is a follow-on to my previous question: LiveAgent Chat with External ID I am trying to pass in a Contact external ID from a non-Salesforce web page and use that to look up the Contact ...
0
votes
1answer
49 views

Live agent chat idle session 10 mins

Can we have an automated end chat feature, if the session is idle for 10 mins, in Live agent configuration of salesforce?
2
votes
1answer
58 views

Live agent custom detail fields reordering

I have a requirement of rearranging the fields in custom details box. When I hover over the chat accept form, it displays the values, which I have entered in the pre chat form. But the order its ...
0
votes
0answers
33 views

Logged in user information in Live agent Pre chat form

i'm using live agent from our org website(Out side of salesforce). i need logged in user details in my pre chat form. Can you please tell me how can i get the login user( from where we are initiating ...
1
vote
2answers
121 views

Live Agent popup window

I am having difficulties with Live Agent to set it up on a custom third party website that is not connected with force.com. Problem: Whenever i press the button for online talk it popup a new window ...
2
votes
1answer
66 views

Live Agent - pre chat form not displaying correct login user details

We have implemented live agent recently in our organisation. It works fine except when it comes to the pre chat form. The pre chat form doesn’t pickup the value of the current user. When I try to ...
0
votes
1answer
60 views

Live Agent Chat email to user after chat ended

I have a requirement of sending an email to the user, once the Live Agent, ends a chat. I have a pre chat form page, where in I will taking the user's email id. I need to send an email to this email ...
1
vote
1answer
72 views

LiveAgent Chat with External ID

I am integrating a third-party site with Salesforce LiveAgent to include passing in an external ID for a Contact record. Following the instructions at this site I have a simple web page set up ...
3
votes
1answer
117 views

Quick Text functionality

I am trying to set up the Quick Text, this feature goes along with the Live Agent but in order to get we need to get the "new" Developer Edition version as of 14 June 2012. My issue is that I have ...
0
votes
1answer
42 views

Editing Live Agent Supervisor Page

Is it possible to edit columns in the Live agent Supervisor Page
1
vote
1answer
61 views

How to change live agent offline message?

If live agent is not online and the chat session is initiated the customers will see Can we change the text of this message as well as the hyperlink in close button.
0
votes
1answer
77 views

Remove a standard object from global search results

I am trying to hide results from global search for a standard object (live Chat Transcript) for a profile of users. I have to give them Read access to this object in order for the chat to work, ...
0
votes
0answers
39 views

Is it possible to `findOrCreate()` after calling `init()`?

I'm trying to identify chat users with their e-mail address that they enter into the pre-chat form. A code like this works pretty good: var mail = jQuery("input[name=my_mail_field").val(); ...
0
votes
0answers
62 views

Live Agent Send Message through Rest API

What are the correct steps to initiate the session and send a message to LiveAgent through REST API? I'm trying to send some messages through API but can not succeed. Regarding to the documentation ...
0
votes
1answer
27 views

LiveAgent Rest API set timeout

Is there a way to set the session timeout for rest requests of LiveAgent API? By default it's set to 30 seconds and it is very small amount of time to complete all required request to send a message ...
2
votes
1answer
68 views

Live Agent Credit Card Question - Two Part

I am trying to accomplish two things with live agent that shouldn't be TOO difficult but I can't find the solution anywhere... We want to be able to accept credit cards, so we need live agent to NOT ...
0
votes
0answers
96 views

Wait until liveagent.init() finishes

It looks like the init() function is asynchronous - is there any way to know when it finishes? Something like jQuery complete? For example .getJSON('/blah', function(data) { /* Invoked when request ...
2
votes
1answer
175 views

Live agent pre chat custom detail

I'm trying to push some custom data to the chat console from pre chat from but without success. I've tried hidden form elements like this: <input type="hidden" name="liveagent.prechat:Username" ...
0
votes
0answers
117 views

Can liveagent.addcustomdetail API method dynamically handle different data scenarios

Background and Use Case: Currently, we are implementing LiveAgent functionality on one of our external website supporting some 22 countries. The Chat requestor 'selects' a country (say Australia) ...
1
vote
0answers
52 views

Problem with in Live chat map.doFind

In live agent i am using the below code to search the member based on email id and attach case to the member. <input type="hidden" name="liveagent.prechat.findorcreate.map.doFind:Contact" ...
0
votes
0answers
30 views

LiveAgent: How to handle a scenario where same agent assigned to multiple skills

I have setup LiveAgent, created skils assigned them to various chat buttons. Here is how i assigned skills to chat buttons. Skill-1 => Chat Button 1 Skill-2 => Chat Button 2 Skill-3 => Chat Button 3 ...
1
vote
1answer
194 views

Live Agent Post Chat Page

I am working on a requirement to prevent the user from getting the Post Chat Survey page if they tried to initiate the chat and for some reason it did not go through. Is there a way to determine in ...
1
vote
1answer
90 views

Do we need to redo the settings if we deploy live agent to production?

I know that we need to change the organisation ID's and chat button ID's if we move the live agent from sand box to production. Should i need to reconfigure all the settings and buttons in ...
0
votes
1answer
77 views

The Primary Skill field value is blank on the Live Agent Transcript ever since 7/31/2014

The standard Primary Skill field value on the Live Agent Transcript is now blank. This started on 7/31/2014. Prior to this date, the primary skill populated correctly. No changes were made in the Live ...
1
vote
1answer
60 views

Is it possible to use controller in live agent pre chat form

My live agent is working fine. But i want to add captcta in live agent pre chat form. But i am not using controller for live agent, so is it possible ? Any suggestions please ?
0
votes
0answers
25 views

How to keep more time the Desktop alert from LiveAgent?

We are using Liveagent for Customer support,working on Chrome browser. We are getting Desktop notifications when we get chat requests from Customer.But the notification/alert will be visible for less ...
2
votes
2answers
176 views

Is it possible to modify SFDC Live Agent waiting screen shown to User?

In SFDC live Agent - Can we customize the window that customer sees during the time they wait to be connected to an Agent after they accept the chat ? What we are trying to do is - show the customers ...