Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The ...

learn more… | top users | synonyms

0
votes
0answers
6 views

Stop Automated chat invitation when a customer initiated a chat from standard chat button

How to stop invitation to pop up when customer is already chatting with Agent? Tried in below way but no luck <div id="liveagent_button_online" style="display: none; border: 0px none; " > ...
-1
votes
0answers
7 views

How to check the availability of a live agent?

I'm trying to create an application that pulls the current status of the live agent (online, away or offline). Does anyone know how can this be done? I couldn't find it in the documentation. Thanks!
1
vote
1answer
27 views

How to keep Session Id and key after implement ChasitorInit request

I want to integrate an social chat App (WeChat) into Salesforce, I wish this integration can implement an complete chat communication between Live agent and customer such as following: customer send ...
1
vote
0answers
22 views

Is there a way to track changes to skills in Live agent?

Use case : Someone unknowingly removed an assigned user from a skill for live agent. We weren't able to find the same in Audit trails. So is there a way to track these changes so that we get to know ...
1
vote
1answer
43 views

Live Chat error message “Session required but was invalid or not found”

I'm trying to develop an apex function to connect my Org with live agent based on Salesforce official guide. Apex function connect with live agent got 2 main step as following: Create a Live Agent ...
1
vote
1answer
27 views

How to implement live agent through lightning component for napili template?

I have already seen one video published by salesforce. In which they have used live agent button in napili template via lightning component, but how can i implement it. please share in detail.
0
votes
1answer
13 views

Live Agent PreChat API for external website

I have to use Prechat API of Live Agent to gather information about the customer. I have successfully implemented this for force.com site but stuck on what values to set in the fields for external ...
0
votes
1answer
10 views

Live Agent Custom Chat Issue error Interact is down for maintenance Sorry for the inconvenience

I am getting the above error when my user tries to start a chat and fills up the pre-chat form page. Now, when the user navigates from pre chat to custom chat page to start the chat error occurs. In ...
1
vote
1answer
25 views

Live Agent: Private message from agent to supervisor

In Live Agent, it is possible for a Supervisor to send a private message to an Agent. What about the other way round? I'm not talking about the flag to request help, but an actual private back and ...
0
votes
0answers
15 views

Can I avoid to a live agent supervisor to answer a chat request?

I have implemented live agent in a Salesforce org, enabling queue for agents. I have 6 agent users in the org, including a supervisor one. The supervisor user has a different profile than profile ...
1
vote
0answers
22 views

How to transfer skill from live agent chat request to custom field in case information?

I have a task where I have to transfer the skill shown in the live agent chat request to a custom field in the case information that is generated once the live agent accepts the chat. See image below: ...
0
votes
0answers
16 views

How to show full Name Live agent name in sales force?

Actually I couldn't fill agent name in Live chat Button because we need to full name display in client side from chatting conversation page. i tried, For Example, Full name is Rajesh Kumar But Show ...
1
vote
0answers
21 views

How to render Live Chat Button via a new custom field on the User Record?

Background: We are wanting to use Live Agent for customers only on our Community Site(behind login). I am trying to limit visibility to certain clients based on the Community User record. I am trying ...
0
votes
0answers
7 views

Fetching Live Chat Transcript Lead Id from Live agent post-chat page

I need to obtain my LeadId from my Live agent post-chat page. I can see Lead id from attached Records property, by printing this line: Lead Id: The result of is code is following: Lead ...
0
votes
0answers
14 views

How to use a chat key to identify a chat transcript record?

Live Agent Post Chat data includes a chat key (e.g.f5ea2b15-6824-4653-97c6-66714d720675). This is distinct from visitor id (though it looks to be in a similar format). By implication it uniquely ...
2
votes
0answers
17 views

Change Case Owner and Live Agent

Is there a way to change the case owner to the person who is accepting the chat in live agent. The scenario is that the user raises a case and then he gets an option to chat with support. The case ...
0
votes
0answers
20 views

Debug Live Agent

We are developing a custom prechat page for Live Agent. It is working exactly how we think it should, with one major exception: it is NOT creating a Case when the chat is accepted. My question is ...
0
votes
0answers
32 views

Hiding Live Agent widget in Service Console

I have created a custom console component to use for Live Agent, using the Salesforce Console Integration Toolkit Developer Guide. I have added it to my console. It is working fine. Now that I am ...
0
votes
1answer
70 views

Live Agent: issue with startChat

I am trying to create a very simple Live Agent deployment page, with the link always being displayed (we handle no agent being available in the pre-chat page). Here's the code I put together. ...
0
votes
0answers
16 views

Is it possible to do multiple doFind requests in live agent prechat form against the same object?

I have a customer requirement to create a pre-chat form for live agent that accepts 4 inputs, the first 3 are required and the 4th is optional. This is to query for a contact record They want to ...
2
votes
1answer
36 views

Chat persistence in Live Agent

The Live Agent code is hosted in a specific page of the website. When the user goes/navigates to other page or refreshes the page, all the chat data is lost. The chat window shows "Start Chat" button. ...
5
votes
1answer
71 views

What is the Integration Toolkit use case? Can I use it to watch for Live Agent chat events like Chat End?

https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/ I am confused about the usecase of this. Can I use this on the page to invoke some functions on parent end to ...
2
votes
1answer
58 views

LiveAgentSession objects during agent session

According to the docs, there is a standard object called LiveAgentSession. The doc says "This object is automatically created for each Live Agent session and stores information about the session.". ...
0
votes
0answers
35 views

Live Chat Customization on Agent Side

I've checked the docs and I'm pretty sure there's no way to do this, but I'll ask in case someone has managed to do it. We are doing a Live Agent implementation, but our business users hate the UI ...
3
votes
0answers
59 views

Implementing a pre-chat form with Live Agent and Community Builder

Is there any documentation (or any standard way) to create a pre-chat form for Live Agent if we are using the Napili template in Community Builder? I was able to get the pre-chat button working ...
1
vote
1answer
130 views

LiveAgent Chat button on the footer of Napili Template

I'm trying to add a liveAgent chat button on a customer community, when I add the button on the footer of the napili template liveAgent seems to lose track of the button and doesn't update according ...
0
votes
0answers
17 views

Metadata Live agent configuration over VF page

I wanted to expose the Live agent configuration over the Visualforce page so that users can update their configuration. Is it possible using the Apex or using Tooling api.? I have searched something ...
0
votes
0answers
46 views

Automatically associate chat transcript to case and account

We're using the service cloud console and live agent chat. We have chosen not to automatically create a new case for every inbound chat request (So Deployment API and pre-chat API are probably not in ...
0
votes
0answers
32 views

Live agent configuration not working

<html> <head> </head> <body> <a id="liveagent_button_online_57328000000L0ta" href="javascript://Chat" style="display: none;" ...
0
votes
3answers
48 views

On a Live Agent Pre Chat form, how can I make a field mandatory?

I have a pre-chat page and it's working fine. I just need to make (say) the name field a required one. HTML 5 states you can use a "required" attribute on the <input type="text" ... > But ...
1
vote
0answers
42 views

Trigger event on Live Agent accept chat

I want to auto-assign a case to a user if the user accepts a live agent chat that has the case details attached to it in the pre-chat form, and the case isn't already assigned to an individual. I'm ...
0
votes
0answers
12 views

Live Agent reports “location fields need to separated”

Live Agent reports "location fields need to separated" Having the city,state, country in one field makes it impossible to run a report that groups states. Why didnt they separate those tables into 3 ...
1
vote
1answer
143 views

How to determine Omni-Channel Agent Status in APEX?

Is there a reliable way to get an Agent's current Omni-Channel presence status using APEX? The UserServicePresence table records some status changes, but notably offline is not a status change that ...
2
votes
0answers
23 views

Live Agent, Correct syntax to create Account from the prechat form?

I tried to create the account whenever the visitor submits the Prechat form. My guess is that I am not using the correct syntax.I want to populate multiple fields and show the account to the agent ...
1
vote
0answers
25 views

Live Agent “Visitor” show while chatting

I have configured live agent on the community, hence whenever the chat gets initiated, it shows "Visitor" instead of the Customer Community user Contact, Can you please let me know is there a way to ...
0
votes
0answers
14 views

Live Agent - make URL to the Agent non-clickable

Is there a way to prevent an incoming chat message to the Agent from being a clickable URL? Thanks!
1
vote
0answers
20 views

Restrict file types in liveagent

I have implemented file sharing on my liveagent chat application. I have added following line in my custom chat vf page. And now I am able to share file over chat from client side. ...
1
vote
0answers
34 views

Prechat form details

I want to create case as soon as support agent accept the chat and it is getting created, but now I want to populate the account name automatically from the prechat form, can it be done??? below are ...
0
votes
0answers
28 views

Live agent deployment code passing parameter issue

I am trying to pass a paramter into live agent deployment code like liveagent.init('https://XXXX.salesforceliveagent.com/chat', ...
0
votes
0answers
45 views

How to render live agent custom chat window on mobile device

I have a custom chat window page and it works fine when I launch it from the desktop website. I am trying to optimise the chat window on mobile I have used the following code.. <script ...
0
votes
0answers
18 views

Not Able to View RadioButton on Live Agent Survey Page

I have a postchat VF page and controller, containing below code VF Page: <apex:page controller="start" tabstyle="Plan__c" showHeader="false"> <apex:form > <apex:selectRadio ...
0
votes
0answers
27 views

setcustomvariable() liveagent

Hi I am trying to use the setcustomvariable() method to conditionally invite customer for chat. I also have the static button on the same page. The requirement is that when a chat window is already ...
2
votes
0answers
62 views

Live agent dismisslabel usage

I want to use a URL which redirect customer when support agent was not available on chat. I have used dimiss label to close the chat. Is there any way to redirect customer through URL or can we ...
2
votes
2answers
139 views

Live Agent Case creation from Pre Chat

I try to create a case as soon as I accept the chat. The case record type should be picked from the guest user profile which I mentioned only one, but in console the case gets created with the default ...
0
votes
0answers
17 views

Overriding salesforce standard Live Agent Functionality

I understand that it may be foolish question but please let me know: How can I disable "AGENT IS TYPING" from the chat screen in the live agent chat window
1
vote
0answers
78 views

Live agent chat window customization

I need to do some customization inside my live agent chat window and want to understand the possibilities I have chatAlertMessage having dismisslabel = CLOSE when agent was not available for a ...
0
votes
0answers
24 views

SalesForce Live Agent REST BreadCrumbs

I notice using the native Live Agent API the chat agent is able to see the URL the chat is coming from along with recent visited URLs, how can I do the same using the Live Agent REST API? I have tried ...
3
votes
1answer
43 views

Live Agent REST and CORS

I am trying to create a chat client using the SalesForce Live Agent REST API but I am running into an issue with CORS. Does the REST API support JSONP, if so do you have some examples, if not then ...
0
votes
0answers
66 views

Live Agent findOrCreate multiple records

Through the deployment API of Live Agent I am locating Accounts, Contacts and Custom Objects successfully from parameters passed from an external web page. I am making the following calls ...
0
votes
0answers
32 views

LiveAgent create a case and show it in EDIT mode, where the agent can go add more information

I have the read documentation multiple times, I am able to create the Case with the information from prechat form, show the created Case, but I want the Case to be shown in EDIT mode where in agent ...