Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The ...

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15 views

How does LiveAgent automatically links New Records created?

Can somebody throw details on how a new Account created during a LiveAgent session is automatically linked with the LiveChat Transcript. In the first screenshot, Agent starts conversation with a user ...
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1answer
14 views

Unattended Chats - Live Agent

Is there a way to know in Live Agent how many unattended chats there were per day? Thanks in advanced. Juliette.
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1answer
26 views

Live agent deployment API: chat end callback

I'm using Deployment API to start the chat. Is there any way to know when the chat ends? I'd need to perform some action on the site when user finishes the chat, so a callback would be really useful ...
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1answer
45 views

Live Agent pre-chat coming in with No visitor name or details

We are facing a weird issue, where some of our pre-chats in live agent come in with no name or details. It just opens the live agent visitor page and is not creating/finding the related contact. ...
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11 views

dynamically Passing Live Agent Button id [duplicate]

where my vf page caring 30 Button ID's for different select options.i want a single button id code and i want to pass button id dynamically to liveagent.startChat("buttonID"); is it Possible? thank ...
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16 views

Passing Live Agent Button ID dynamically [duplicate]

I am using live agent Button id code on my VF page, where there are 30 button ids I want to pass button ID dynamically,to a single code liveagent.startChat("buttonid"). is it Possible?
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25 views

Passing Live Agent Button id dynamicaly

i have a situation where my vf page caring 30 Button ID's for different select options.i want a single button id code and i want to pass button id dynamically to liveagent.startChat("buttonID"); is ...
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0answers
53 views

Live agent chat in bottom corner of page, not popup

We're implementing a Salesforce LiveAgent chat for a customer, and they want the chat to appear in the bottom right corner of the page, in a layer, not a popup. My question is: is this even possible ...
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1answer
35 views

Custom chat page with deployment API

I'm using deployment API to open chat window. I have created custom apex page for the chat. How can I tell deployment API to use that custom page instead of default one? Example code: ...
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1answer
27 views

Automated Chat Animation

I am using Auto Chat invite on one of our company pages and the invite gets triggered again after "x" number of seconds of customer rejecting the invite. Is this because i have selected " Allow ...
2
votes
1answer
33 views

Connecting Live Agent to Custom Dashboard

Has anyone had success exporting live queue and agent counts, from Live Agent, to an external dashboard or database? Specifically looking for, "How many agents are logged in to a queue", "How many ...
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1answer
73 views

Live agent chat without popup window

Is it possible to start the chat but without opening new window? I would like to have the chat inside a div on existing page. I don't want pre chat forms or anything like that. Just start the chat ...
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0answers
28 views

How to redirect to another page when we click on the (X) sign of LiveAgent_ChatForm

According to current functionality when agent click on End Chat button this get redirected to a survey page. Now according to current requirement, if client click on the (X) button to end the ...
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1answer
35 views

CipherCloud and Live Agent Compatiable

Our organization is currently using Cipher Cloud for encryption. We're looking at implementing Live Agent for our call center. I'm wondering if anyone has any experience with using these two ...
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2answers
126 views

Is there a way to pass values from an external website into a Live Agent pre-chat form?

We have a pre-chat form where the button is going to sit on a website that isn't hosted on Salesforce Sites or a Community. We have data about the logged in user that we'd like to pass into some ...
2
votes
1answer
116 views

Live Agent: bug with <liveAgent:clientChatQueuePosition />?

Has anyone got <liveAgent:clientChatQueuePosition /> to work correctly with Live Agent in a custom chat page? I was trying to do this, and I could not get it to show the queue position. After ...
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3answers
155 views

Live Agent Pre Chat API: custom checkbox field

I am trying to use a pre-chat form to create a Case, and set a custom checkbox field on the Case object. The name of the field is JJ_Anonymous__c. Here are the important lines in the pre-chat form: ...
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42 views

Live Agent : Edit Live Chat transcript details by Agent

We have a requirement to add a new field to the Live Chat Transcript and this field should be editable by the Agent while he is chatting to the Customer. This would mean we will have to display the ...
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0answers
26 views

Can I upload service cloud component with Live Agent enabled to appexchange?

I am trying to upload a managed package to app exchange which contains a service cloud console component with live agent enabled and it gives me upload error "You can't export a console when you have ...
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0answers
23 views

Confusing confirmation message when transferring Live Agent chat

When transferring a live agent chat from one agent to another, we receive this confirmation message: "Transferring the chat will delete any changes you've made to the Related Entities list. Do you ...
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0answers
72 views

LiveAgent PreChat Form: Populate Case with ContactId

The LiveAgent Dev Guide has some code for a pre-chat form, in which it creates a Contact, then creates a Case, and then links the Contact to the Case. The relevant code is as follows: <input ...
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1answer
41 views

Live Agent: Custom Style for liveAgent:clientChatLog

liveAgent:clientChatLog is the VF tag which is used to display the chat transcript to a visitor. There seems to be no way of applying any kind of style to the text in this window, nor to apply custom ...
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0answers
20 views

Which liveagent:ChatMessage tag to use?

According to the VF guide, there are three types of liveAgent:ChatMessage tags. What is not clear is what is the best practice for using them? The tags have different attributes. Does anyone know ...
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0answers
15 views

Live Agent Round Robin

Is there a way to Round Robin who gets the chats? From what I've found so far it is dependent on who logs in first. But we want to be able to do a true round robin of reps.
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1answer
315 views

Adding chat transcript to case in Live Agent

I have gone through the Live Agent Developer Guide (http://www.salesforce.com/us/developer/docs/live_agent_dev/live_agent_dev_guide.pdf), and I think I have a good idea on how to put together a custom ...
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0answers
39 views

How to take advantage of custom events in Live Agent?

I found that you can send, receive, and monitor custom events in Live Agent. This seems like it could have great applications, but I'm not sure what it could be used for. Does anyone have examples of ...
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1answer
107 views

How to implement custom chat window in Live Agent with a custom Pre Chat Form

We are implementing live agent. We have a custom prechat page, which works. However, when I follow the code sample in the Live Agent developer guide for the custom chat window, it doesn't work. ...
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0answers
30 views

How to have visitor initiate chat by sending first message?

I have a Visualforce site and pages set up, and a test deployment of liveagent working with this. We want the chat to be initiated by the visitor sending their first message. This is commonly seen ...
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1answer
47 views

How can I delete Live Agent deployments in salesforce?

It's strange, why cannot we delete Live Agent deployments? Have I missed something or is there a way to do this?
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4answers
251 views

Chatting with Live Agent directly from the website?

So I'm kinda new and skilling up into coding and developing in Salesforce — also here ;) — Live Agent is the first app I work with and it's so interesting! My lack of experience breaks me a bit and ...
2
votes
1answer
285 views

Live Agent: Create a Case with a Record Type

I am currently implementing a pre-chat screen for Live Agent. I want the prescreen to open the account based on screen name (which is working correctly) and then open a case - bypassing record type ...
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1answer
148 views

Wrong code in Live Agent - Custom Chat Page?

I came along with another issue on Live Agent this morning: Now when I test the button, it loads the proper page but I came along a new message stating something like: "Chat window can be run only ...
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1answer
96 views

Live Agent Custom Chat Page

I'm implementing live agent and I experience an issue when I came to the stage to create a Custom Chat Page. So I went to pages and create a new page using the code I got from the "code inspector" on ...
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2answers
57 views

Service Cloud | Live Chat functionality

Dear Salesforce lovers, I have a query regarding Live Chat functionality, I understand that it can handle 3 – 5 simultaneous chats at once so does it mean that many windows can be open at the same ...
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1answer
76 views

Configure Live Agent business hours

Is there any way, we can configure the Live agent in salesforce, to work only during business hours?
4
votes
1answer
95 views

Preventing multiple LiveAgent chat windows from being opened

I've been looking through the Live Agent Developer's Guide without much success in trying to determine if there is a way to determine if a visitor is currently engaged in a Live Agent chat, and if so ...
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1answer
109 views

Look up contact by external ID in Live Agent's window

This question is a follow-on to my previous question: LiveAgent Chat with External ID I am trying to pass in a Contact external ID from a non-Salesforce web page and use that to look up the Contact ...
0
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1answer
116 views

Live agent chat idle session 10 mins

Can we have an automated end chat feature, if the session is idle for 10 mins, in Live agent configuration of salesforce?
2
votes
1answer
80 views

Live agent custom detail fields reordering

I have a requirement of rearranging the fields in custom details box. When I hover over the chat accept form, it displays the values, which I have entered in the pre chat form. But the order its ...
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0answers
59 views

Logged in user information in Live agent Pre chat form

i'm using live agent from our org website(Out side of salesforce). i need logged in user details in my pre chat form. Can you please tell me how can i get the login user( from where we are initiating ...
2
votes
2answers
293 views

Live Agent popup window

I am having difficulties with Live Agent to set it up on a custom third party website that is not connected with force.com. Problem: Whenever i press the button for online talk it popup a new window ...
2
votes
1answer
92 views

Live Agent - pre chat form not displaying correct login user details

We have implemented live agent recently in our organisation. It works fine except when it comes to the pre chat form. The pre chat form doesn’t pickup the value of the current user. When I try to ...
0
votes
1answer
101 views

Live Agent Chat email to user after chat ended

I have a requirement of sending an email to the user, once the Live Agent, ends a chat. I have a pre chat form page, where in I will taking the user's email id. I need to send an email to this email ...
1
vote
1answer
108 views

LiveAgent Chat with External ID

I am integrating a third-party site with Salesforce LiveAgent to include passing in an external ID for a Contact record. Following the instructions at this site I have a simple web page set up ...
3
votes
1answer
315 views

Quick Text functionality

I am trying to set up the Quick Text, this feature goes along with the Live Agent but in order to get we need to get the "new" Developer Edition version as of 14 June 2012. My issue is that I have ...
0
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1answer
77 views

Editing Live Agent Supervisor Page

Is it possible to edit columns in the Live agent Supervisor Page
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vote
1answer
109 views

How to change live agent offline message?

If live agent is not online and the chat session is initiated the customers will see Can we change the text of this message as well as the hyperlink in close button.
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1answer
194 views

Remove a standard object from global search results

I am trying to hide results from global search for a standard object (live Chat Transcript) for a profile of users. I have to give them Read access to this object in order for the chat to work, ...
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0answers
60 views

Is it possible to `findOrCreate()` after calling `init()`?

I'm trying to identify chat users with their e-mail address that they enter into the pre-chat form. A code like this works pretty good: var mail = jQuery("input[name=my_mail_field").val(); ...
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0answers
124 views

Live Agent Send Message through Rest API

What are the correct steps to initiate the session and send a message to LiveAgent through REST API? I'm trying to send some messages through API but can not succeed. Regarding to the documentation ...