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3
votes
1answer
18 views

Preventing multiple LiveAgent chat windows from being opened

I've been looking through the Live Agent Developer's Guide without much success in trying to determine if there is a way to determine if a visitor is currently engaged in a Live Agent chat, and if so ...
0
votes
1answer
36 views

Look up contact by external ID in Live Agent's window

This question is a follow-on to my previous question: LiveAgent Chat with External ID I am trying to pass in a Contact external ID from a non-Salesforce web page and use that to look up the Contact ...
0
votes
1answer
23 views

Live agent chat idle session 10 mins

Can we have an automated end chat feature, if the session is idle for 10 mins, in Live agent configuration of salesforce?
0
votes
0answers
10 views

Live agent custom detail fields reordering

I have a requirement of rearranging the fields in custom details box. When I hover over the chat accept form, it displays the values, which I have entered in the pre chat form. But the order its ...
0
votes
0answers
10 views

Logged in user information in Live agent Pre chat form

i'm using live agent from our org website(Out side of salesforce). i need logged in user details in my pre chat form. Can you please tell me how can i get the login user( from where we are initiating ...
1
vote
2answers
36 views

Live Agent popup window

I am having difficulties with Live Agent to set it up on a custom third party website that is not connected with force.com. Problem: Whenever i press the button for online talk it popup a new window ...
2
votes
1answer
30 views

Live Agent - pre chat form not displaying correct login user details

We have implemented live agent recently in our organisation. It works fine except when it comes to the pre chat form. The pre chat form doesn’t pickup the value of the current user. When I try to ...
0
votes
1answer
30 views

Live Agent Chat email to user after chat ended

I have a requirement of sending an email to the user, once the Live Agent, ends a chat. I have a pre chat form page, where in I will taking the user's email id. I need to send an email to this email ...
1
vote
1answer
40 views

LiveAgent Chat with External ID

I am integrating a third-party site with Salesforce LiveAgent to include passing in an external ID for a Contact record. Following the instructions at this site I have a simple web page set up ...
3
votes
1answer
35 views

Quick Text functionality

I am trying to set up the Quick Text, this feature goes along with the Live Agent but in order to get we need to get the "new" Developer Edition version as of 14 June 2012. My issue is that I have ...
0
votes
0answers
15 views

Editing Live Agent Supervisor Page

Is it possible to edit columns in the Live agent Supervisor Page
1
vote
1answer
32 views

How to change live agent offline message?

If live agent is not online and the chat session is initiated the customers will see Can we change the text of this message as well as the hyperlink in close button.
0
votes
1answer
40 views

Remove a standard object from global search results

I am trying to hide results from global search for a standard object (live Chat Transcript) for a profile of users. I have to give them Read access to this object in order for the chat to work, ...
0
votes
0answers
20 views

Is it possible to `findOrCreate()` after calling `init()`?

I'm trying to identify chat users with their e-mail address that they enter into the pre-chat form. A code like this works pretty good: var mail = jQuery("input[name=my_mail_field").val(); ...
0
votes
0answers
30 views

Live Agent Send Message through Rest API

What are the correct steps to initiate the session and send a message to LiveAgent through REST API? I'm trying to send some messages through API but can not succeed. Regarding to the documentation ...
0
votes
1answer
20 views

LiveAgent Rest API set timeout

Is there a way to set the session timeout for rest requests of LiveAgent API? By default it's set to 30 seconds and it is very small amount of time to complete all required request to send a message ...
2
votes
1answer
44 views

Live Agent Credit Card Question - Two Part

I am trying to accomplish two things with live agent that shouldn't be TOO difficult but I can't find the solution anywhere... We want to be able to accept credit cards, so we need live agent to NOT ...
0
votes
0answers
41 views

Wait until liveagent.init() finishes

It looks like the init() function is asynchronous - is there any way to know when it finishes? Something like jQuery complete? For example .getJSON('/blah', function(data) { /* Invoked when request ...
2
votes
1answer
71 views

Live agent pre chat custom detail

I'm trying to push some custom data to the chat console from pre chat from but without success. I've tried hidden form elements like this: <input type="hidden" name="liveagent.prechat:Username" ...
0
votes
0answers
65 views

Can liveagent.addcustomdetail API method dynamically handle different data scenarios

Background and Use Case: Currently, we are implementing LiveAgent functionality on one of our external website supporting some 22 countries. The Chat requestor 'selects' a country (say Australia) ...
1
vote
0answers
34 views

Problem with in Live chat map.doFind

In live agent i am using the below code to search the member based on email id and attach case to the member. <input type="hidden" name="liveagent.prechat.findorcreate.map.doFind:Contact" ...
0
votes
0answers
18 views

LiveAgent: How to handle a scenario where same agent assigned to multiple skills

I have setup LiveAgent, created skils assigned them to various chat buttons. Here is how i assigned skills to chat buttons. Skill-1 => Chat Button 1 Skill-2 => Chat Button 2 Skill-3 => Chat Button 3 ...
1
vote
1answer
90 views

Live Agent Post Chat Page

I am working on a requirement to prevent the user from getting the Post Chat Survey page if they tried to initiate the chat and for some reason it did not go through. Is there a way to determine in ...
1
vote
1answer
62 views

Do we need to redo the settings if we deploy live agent to production?

I know that we need to change the organisation ID's and chat button ID's if we move the live agent from sand box to production. Should i need to reconfigure all the settings and buttons in ...
0
votes
1answer
61 views

The Primary Skill field value is blank on the Live Agent Transcript ever since 7/31/2014

The standard Primary Skill field value on the Live Agent Transcript is now blank. This started on 7/31/2014. Prior to this date, the primary skill populated correctly. No changes were made in the Live ...
1
vote
1answer
44 views

Is it possible to use controller in live agent pre chat form

My live agent is working fine. But i want to add captcta in live agent pre chat form. But i am not using controller for live agent, so is it possible ? Any suggestions please ?
0
votes
0answers
22 views

How to keep more time the Desktop alert from LiveAgent?

We are using Liveagent for Customer support,working on Chrome browser. We are getting Desktop notifications when we get chat requests from Customer.But the notification/alert will be visible for less ...
2
votes
2answers
78 views

Is it possible to modify SFDC Live Agent waiting screen shown to User?

In SFDC live Agent - Can we customize the window that customer sees during the time they wait to be connected to an Agent after they accept the chat ? What we are trying to do is - show the customers ...
0
votes
0answers
47 views

Transferring a live chat to another agent doesn't show all the records from creation

Scenario: We are using the Deployment API to do a findOrCreate on a form and we successfully initiate a chat and either find or created two different records from two different Salesforce objects. ...
1
vote
1answer
46 views

Live agent in Sandbox ? Production?

I have set up live agent with pre chat form in sandbox, in the form action i have used ...
1
vote
0answers
29 views

Live Agent Reporting

We have used Auto chat invite buttons on our web pages to allow customers to chat with our Agents. However we have not been able to report on the below 2 things in SFDC Live Agent - Is there a way ...
0
votes
1answer
63 views

Using two fields in findorcreate.map.isExactMatch in Live Agent

I am using salesforce for a Live chat to case form. There are two fields i would like the user to enter info. Member ID Email ID Now i am using this <input type="hidden" ...
2
votes
0answers
32 views

Salesforce LiveAgent Implementation on external website with failover to an alternate button

How to setup pre-chat form in HTML to embed in customer website?: My questions is in reference to this post/response. I have a requirement which is similar in nature in terms of external website chat ...
0
votes
1answer
102 views

LiveAgent with Pre-Chat Visualforce page always appears Offline

I am following the steps in http://peterknolle.com/live-agent-pre-chat-api/ to setup a pre-chat form that will allow the system to capture information about the person, the agent is going to chat ...
0
votes
0answers
38 views

SFDC Live Agent + Knowledge

Is there a way to attach an Article to the Case automatically, if the agent uses that article to respond to customer while chatting with them on Live Agent (via the Chat Answer field on the Article) ? ...
0
votes
2answers
128 views

How to Create a Case and contact automatically from Prechat form using LiveAgent

I've a requirement is,When the Visitor fills in the prechat form with some basic stuff like First Name, Last Name, Email, Case Number,then "I'm trying to find that Case if not found create a new Case ...
0
votes
0answers
177 views

I want live agent user name on the custom chat window

I have created the custom chat page and i want the live agent user name to appear on custom chat window.I am using live agent session object to get live agent user name but i am getting the following ...
0
votes
0answers
24 views

How to get live agent user photo on the custom chat page [duplicate]

I have created a custom chat page and added it to the chat button using live agent. I am required to have the live agent user details to be added on the chat page after a particular live agent user ...
1
vote
1answer
84 views

How display previous transcripts history(Live Agent) to a custom field

We have a requirement to show previous transcripts history(from Live Agent) in a custom field .How I can achieve this.Or is there any other alternative to show transcript history in the object ...
0
votes
1answer
73 views

Visual Force Page to display live agents in one page

I'd like to have a Visual Force Page that displays all my online live agents in one view. I want the names of each of the agents who are "online" to be displayed on a single screen. I'm not certain ...
1
vote
1answer
176 views

adding live agent user photo on chat window

I want to have the photo of the live agent who has accepted to chat .His photo should appear on the chat window of visitor. I tried using "Chat Window Branding Image", i think its good for displaying ...
2
votes
1answer
63 views

How to pop up or search the knowledge base based on the chat content in the live chat window?

I have set up live agent and knowledge base. I can manually search the knowledge articles entering the keywords. But i want to know is it possible as to search the knowledge articles based on the ...
4
votes
1answer
168 views

How to use the preChatinit method from the Live Agent API?

I am trying to get the details passed from the deployment API into the pre-chat form so that I can store some of them on fields in the record that gets automatically created. The problem is that I ...
0
votes
0answers
146 views

Live Agent Pre chat form

When I try to pass the Checkbox value to console, the value is not updated in the Case object. This is the tag i have put to pass the Value "true" to a checkbox field in the case object. The ...
2
votes
1answer
97 views

Custom Visualforce page displaying items from “Chat Details” page with other custom content

As the chat details page in Live Agent chats is not editable I would like to create a custom page to display the fields from this page, with additional items, ideally too I would like this tab to be ...
0
votes
0answers
124 views

Live Agent Pre-chat linkToEntity not working for Custom Chat Window

I'm having trouble getting the following implementation of linkToEntity to work for a Task record that should be associated to a Lead: <input type="hidden" ...
1
vote
2answers
174 views

Setting Language or Live Agent Custom Chat

I'm currently working on a Live Agent Chat implementation and need your help. The requirements warrant a custom chat window, and we'll also need to localize the custom chat window in different ...
0
votes
1answer
60 views

Auto Chat Invite after customer accepts Chat

I have unchecked the following setting on the Auto chat invite button – “Allow invitation to be triggered again after accepting” What is happening because of this is that chat is not being triggered ...
4
votes
0answers
134 views

Is there any timeout for Liveagent Chat Requests when using Choice routing?

Per the docs, a Liveagent Chat button/link can be configured to route chat requests to agents using one of three methods: Choice, Least Active, and Most Available. Least Active and Most Available ...
1
vote
1answer
98 views

How to use Live Agent Automated Invitation with Custom Variables?

On the automated invitation configuration page for Live Agent, there is an option to use a custom variable to trigger the invitation but I don't see any documentation on how is it supposed to be used. ...