Live Agent is a native Salesforce tool that provides the ability to interactively communicate with your web site users. Live Agent lets your support agents help customers through chat. Once you have an active deployment of live agent, you will be able to chat with you site visitors in live time. The ...

learn more… | top users | synonyms

0
votes
0answers
4 views

LiveAgent Missed Chat Email Capture

Is there a way to capture email addresses on missed chats? It doesn't look like there is a standard filed under Live Chat Visitor, Transcript, or Session which captures email address. The only way I ...
-1
votes
0answers
12 views

how to configure proactive chat in live agent using salesforce [on hold]

how to configure proactive chat in live agent integrated with the salesforce . I need steps for doing it.Can anybody help me!!
0
votes
0answers
17 views

sfdc sites:Does anybody know why this error is coming?

Below errors are coming: Uncaught TypeError: Cannot set property 'value' of undefined(anonymous function) @ pkb_liveAgentIframe:969f.extend._Deferred.e.resolveWith @ ...
1
vote
0answers
17 views

How to disable Offline and Away chat option in Live agent(Salesforce)

Hello I am new to the world of salesforce and I was implementing Live agent in my project, I was trying to hide or disable the Offline and Away option from the Chat option. But unfortunately I didn't ...
4
votes
1answer
45 views

LiveAgent.startChat(): wrong redirecting

<apex:page docType="html-5.0" showHeader="false" cache="true" > <head> Redirecting to the Liveagent chat Page </head> <div id="liveagent_invite_button_5732500000XXXXX" ...
0
votes
0answers
10 views

I want to access the Case number or case id on Custom LiveAgent chat window.

I am using the salesfroce custome liveagent chat window. When i end the case the the getfeedback (App on app-exchange ) opens in same chat window. Here i want to pass the case number and the ContactId ...
0
votes
1answer
10 views

Live Agent Deployment: why does Salesforce recommend a particular place for the generated code?

The documentation on Live Agent Deployment states: "Copy the [generated] deployment code and paste it on each Web page where you want to deploy Live Agent. For best performance, paste the code right ...
1
vote
1answer
25 views

LiveAgent - preChat: “The chat window may only be launched from a button — you cannot access it directly.”

I have a problem and apparently it has no solution on internet. I'm trying to implement the pre-chat on the LiveAgent following the guide, but adapting that to my own problem. This is my button: ...
0
votes
0answers
6 views

Live Agents Multiple skill setup with separate chat invite button and separate chat invite Image

We have live agent setup for multiple language skills and each skill is assigned to an Agent and for maintaining multiple skills we have created separate “Chat Invite buttons” per skill Along with ...
0
votes
0answers
9 views

Live Agent chat invite with Multiple skills and multiple chat invites

We have multiple skills setup and have 1 person assigned to 1 skill. set up separate images for different buttons, so that different chat invites as per the languages can come for the different ...
0
votes
0answers
20 views

Live Agent: ChatKey

I have a Live Agent System. There is an object (recordInfo) on which I write informations when the chat with the Agent is active. In the moment in which the chat is closed I have to stop writing the ...
0
votes
0answers
13 views

How to create and display Lead in subtab from Live Agent pre chat form

We currently have a Live Agent prechat form that successfully creates a Case record, and displays that Case record in a subtab on the Agent console. What controls this behavior is a few tags on the ...
0
votes
0answers
14 views

LiveAgent QuickText - Merge Fields Not Rendering Through the Console Integration Toolkit

We are working on a solution to allow chat reps to see all available quick text records. This solution is relatively straight forward and outlined by a SFDC Product Manager here. We're using a custom ...
0
votes
0answers
10 views

In Live Agent, how to open the case subtab in edito mode

I currently have the live agent chat working correctly. When I open a chat, it creates a case automatically and displays it in the console as a subtab. I would like to open the case subtab directly ...
1
vote
1answer
36 views

How to redirect to pre-chat when liveagent available but manually click liveagent button?

When open live agent sandbox page it will : detect liveagent. show/hide pre-chat button by liveagent is available or not. so I have to manually click the button then start the prechat page. ...
2
votes
0answers
38 views

How to show translated chat window?

I have created few chat buttons and set different language for each of them. However the language field for the button doesn't seem to do anything. Whichever button I try (German, Swedish or Finish) I ...
0
votes
1answer
26 views

How to include Live Chat in more than one places on site.com page?

I want to include Live Chat in more than one places on my site.com page, for example, header, footer, navigation, etc. But I found out that if we put the same code in more than one places on the same ...
0
votes
0answers
10 views

Multiple linkToEntity

I have been messing around with a prechat form and have come across an interesting issue. I try to link this account to a case and a contact and it will always link to the first one (so right now it ...
2
votes
1answer
51 views

Is it possible to create the SkillUser object from apex

We are using Live Agents for a service implementation, but due to implementation decisions made, cant use Profiles to assign Skills for the Live Agents, and need to assign individual users to their ...
0
votes
1answer
49 views

How to prevent multiple spam chat sessions from a user in LiveAgent?

Is there any way to prevent a user from opening multiple chat sessions in LiveAgent. I know there is "X-LIVEAGENT-AFFINITY" header in SessionId response. "X-LIVEAGENT-AFFINITY" system-generated ID ...
0
votes
1answer
37 views

Pre-chat Link Task and Contact

I am trying to link a contact to a Task, but I can't seem to do that on the pre chat form. Any help would be greatly appreciated. From what I have read online this should work. Any help with this ...
0
votes
1answer
36 views

Expose Live Chat Transcript object to force.com site guest user

Hi I want to update LIve chat transcript object at post chat page . About as of now I don't no how to give access Live Chat Transcript object to site user so facing authorization error.
1
vote
0answers
16 views

How Salesforce Live Chat Set Value for the field “Contact” in Live Chat Script Object?

How Salesforce Live Chat Set Value for the field "Contact" in Live Chat Script Object ? I found some of the contact field in live chat script is blank
0
votes
0answers
31 views

liveagent.startChatWithWindow with userId ignore 'Custom Chat Page' and open default chat

When liveagent chat is started by liveagent.startChatWithWindow without specifying userId - Custom Chat Page is used (ok), but when userId is specified - Custom Chat Page is ignored and default chat ...
1
vote
1answer
91 views

How to open Live Agent prechat form in a new tab, instead of a popup

Live Agent currently opens the Prechat form in a popup window. I want to open the Prechat in a new Tab instead. The popup window can get lost behind users' other windows. The popup window also ...
0
votes
0answers
53 views

add dynamic values in liveagent.addCustomDetail('name',name)..?

I want pass some custom details filled on html page to pre chat form by live agent addCustomDetails method. This should be written before iveagent.init method otherwise it gives error: Uncaught Error: ...
1
vote
1answer
77 views

Attach file in live agent and send to customer

I am using salesforce live agent in service cloud. During chat with customer I want to attach record or files from my desktop and send to customer. Right now there is option to attach a record and ...
0
votes
0answers
22 views

How can I pass “location” to the Custom Details request window?

I'd like to pass the location of the visitor to the Custom Details window without having to have the visitor enter it in a pre-chat window. This info is already obtained on the Live Agent Visitor ...
0
votes
1answer
29 views

Can I enable Live Chat on a regular app or only on a console?

I am trying to enable Live Agent for my org, and the only way I can find to do it is by creating a new console and adding it to this console. When I go to the set up for existing apps or try to create ...
1
vote
1answer
29 views

Is it possible for Agents to answer incoming web chats via a mobile device?

I'd like for our sales and customer service reps to be able to answer chats away from the office through a mobile device. Has anyone been able to accomplish this? It is my understanding Live Agent is ...
1
vote
0answers
36 views

Is it possible to display customer name in the chat window?

I looked around the dev guide, on salesforce KB and here for the solution but couldn't find anything. How does the customer can see the name he typed in the prechat form instead of the "me:" present ...
0
votes
1answer
139 views

Live Agent - Sending data from client to Salesforce after chat start

Supposing we have a client-server architecture where the client is using javascript Live Agent APIs and the server is Salesforce, is it possible for the client to send arbitrary data in realtime ...
1
vote
1answer
55 views

How does LiveAgent automatically links New Records created?

Can somebody throw details on how a new Account created during a LiveAgent session is automatically linked with the LiveChat Transcript. In the first screenshot, Agent starts conversation with a user ...
1
vote
1answer
45 views

Unattended Chats - Live Agent

Is there a way to know in Live Agent how many unattended chats there were per day? Thanks in advanced. Juliette.
0
votes
1answer
124 views

Live agent deployment API: chat end callback

I'm using Deployment API to start the chat. Is there any way to know when the chat ends? I'd need to perform some action on the site when user finishes the chat, so a callback would be really useful ...
1
vote
1answer
162 views

Live Agent pre-chat coming in with No visitor name or details

We are facing a weird issue, where some of our pre-chats in live agent come in with no name or details. It just opens the live agent visitor page and is not creating/finding the related contact. ...
0
votes
0answers
12 views

dynamically Passing Live Agent Button id [duplicate]

where my vf page caring 30 Button ID's for different select options.i want a single button id code and i want to pass button id dynamically to liveagent.startChat("buttonID"); is it Possible? thank ...
0
votes
0answers
17 views

Passing Live Agent Button ID dynamically [duplicate]

I am using live agent Button id code on my VF page, where there are 30 button ids I want to pass button ID dynamically,to a single code liveagent.startChat("buttonid"). is it Possible?
0
votes
0answers
51 views

Passing Live Agent Button id dynamicaly

i have a situation where my vf page caring 30 Button ID's for different select options.i want a single button id code and i want to pass button id dynamically to liveagent.startChat("buttonID"); is ...
2
votes
1answer
143 views

Live agent chat in bottom corner of page, not popup

We're implementing a Salesforce LiveAgent chat for a customer, and they want the chat to appear in the bottom right corner of the page, in a layer, not a popup. My question is: is this even possible ...
0
votes
1answer
77 views

Custom chat page with deployment API

I'm using deployment API to open chat window. I have created custom apex page for the chat. How can I tell deployment API to use that custom page instead of default one? Example code: ...
0
votes
1answer
69 views

Automated Chat Animation

I am using Auto Chat invite on one of our company pages and the invite gets triggered again after "x" number of seconds of customer rejecting the invite. Is this because i have selected " Allow ...
2
votes
1answer
70 views

Connecting Live Agent to Custom Dashboard

Has anyone had success exporting live queue and agent counts, from Live Agent, to an external dashboard or database? Specifically looking for, "How many agents are logged in to a queue", "How many ...
1
vote
1answer
226 views

Live agent chat without popup window

Is it possible to start the chat but without opening new window? I would like to have the chat inside a div on existing page. I don't want pre chat forms or anything like that. Just start the chat ...
0
votes
0answers
60 views

How to redirect to another page when we click on the (X) sign of LiveAgent_ChatForm

According to current functionality when agent click on End Chat button this get redirected to a survey page. Now according to current requirement, if client click on the (X) button to end the ...
0
votes
1answer
41 views

CipherCloud and Live Agent Compatiable

Our organization is currently using Cipher Cloud for encryption. We're looking at implementing Live Agent for our call center. I'm wondering if anyone has any experience with using these two ...
0
votes
2answers
389 views

Is there a way to pass values from an external website into a Live Agent pre-chat form?

We have a pre-chat form where the button is going to sit on a website that isn't hosted on Salesforce Sites or a Community. We have data about the logged in user that we'd like to pass into some ...
3
votes
1answer
239 views

Live Agent: bug with <liveAgent:clientChatQueuePosition />?

Has anyone got <liveAgent:clientChatQueuePosition /> to work correctly with Live Agent in a custom chat page? I was trying to do this, and I could not get it to show the queue position. After ...
0
votes
3answers
248 views

Live Agent Pre Chat API: custom checkbox field

I am trying to use a pre-chat form to create a Case, and set a custom checkbox field on the Case object. The name of the field is JJ_Anonymous__c. Here are the important lines in the pre-chat form: ...
0
votes
0answers
89 views

Live Agent : Edit Live Chat transcript details by Agent

We have a requirement to add a new field to the Live Chat Transcript and this field should be editable by the Agent while he is chatting to the Customer. This would mean we will have to display the ...