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9 views

How to encourage users, visually, to associate a Knowledge Base article with a Case?

Our company wants to encourage users to link Cases to Knowledge Base articles, preferably by some kind of warning/visual cue. Not all Cases must be linked to an article, but most can and should be. ...
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8 views

Does Community Designer Template : Kokua not support PKB?

We are implementing KB in community using Template:Kokua now. With login, user can access article and category. And without login, user can only see a web frame only, no category, no article(had ...
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0answers
26 views

SOQL query on knowledge article

How to create a query that will give me the following information on Draft Knowledge Base Articles: Assigned to , Assigned by , Assignment Details (Instructions) ,Assignment Due Date These fields ...
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0answers
13 views

Salesforce Knowledge user permission

When Knowledge Article is enabled on Cases, the user can attach the article to the cases. I want to stop user from being able to attach the article to the case. I just want to show them the suggested ...
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0answers
13 views

How to use email template with Knowledge article fields?

Even though the email template editor suggests that it should be possible to use only parts of an article that is attached to a Case, my experience is that the whole article is simply dumped into the ...
1
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0answers
10 views

Is there a possibility to override the standard look of the knowledge articles attached as PDFs in the send email functionality

Knowledge Articles are sent through the send email functionality as PDF attachments. Currently the knowledge articles that are sent as PDF’s attached to the email have the standard salesforce look and ...
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0answers
14 views

Creating Knowledge Articles with Rich Text Field

I have been asked to create a knowledge article with a Rich Text field in my org via NodeJS. So far i am able to fetch the records for the articles that i create manually. What i want to achieve is to ...
2
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1answer
16 views

Salesforce Knowledge mobile page link goes to summary page

We have a scenario where we have a mobile enabled website. There is a link to a Salesforce KB page: ...
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0answers
23 views

Knowledge database

My company managed to made salesforce customization for the sales agents, but not all sales agents are aware for all the scenarios that can occur. So, because of that I am trying to find app or ...
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0answers
27 views

How to query for articles without a data category?

I can query articles with specific data categories, for example: SELECT Title FROM KnowledgeArticleVersion WHERE PublishStatus='online' WITH DATA CATEGORY Geography__c ABOVE usa__c But what if I ...
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1answer
30 views

Data Category VS Article Type

I am looking for the difference between the two - dont both do the same job iei classify the articles and the access to them?
1
vote
1answer
34 views

Issues trying to test Knowledge Base Articles

I have some code that queries KnowledgeArticleVersions and I'm trying to test it. In order to do so, I first need to add articles... @isTest public class ORC_TestUtils { public static void ...
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0answers
13 views

Sticky Knowledge Base Filters

We are using Filters within our Knowledge Base to filter based on the Data Categories set for each article. For example, Product Version data category will filter on all KB articles set with the ...
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0answers
18 views

Public voting for knowledge articles

Is it possible to capture more than one public vote for knowledge articles? I'm trying to expose Knowledge Articles through Sites.com and would like to be able to capture user ratings. While fiddling ...
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0answers
20 views

How can we embed standard “Knowledge” tab in visual force page?

I tried with iframe tag and passed knowledge tab url in src attribute. . But it's not working. Even iframe not working for home tab as well but it's secondary issue.
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0answers
47 views

PKB Knowledge Articles in Customer Portal

I am using the PKB app (app exchange link) to get a simple knowledge base up and running in the context of both an authenticated (via customer portal) and unauthenticated site, but the site looks ...
0
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0answers
8 views

How can I insert template text into the body of a knowledge article?

I'd like to make new knowledge base articles adhere to a specific text format. Something like: **Version:** Blah 1.1 Blahb 2.2 **Summary:** Summary of issue **More Info:** Detailed ...
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0answers
38 views

Search and filter articles by the content on a file field

following this question (What fields are searched in Articles?) I'm able to filter articles successfully in the Knowledge tab by doing a search with key-words that are inside the content of the files ...
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0answers
17 views

Searching custom fields within knowledge articles

I am settings up a search using the out-of-the-box knowledge functionality. There are multiple article types and fields: <knowledge:articleList articleVar="article" ...
0
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0answers
36 views

Restricting Knowledge Article Access to Customers with Data Categories

Imagine the following Scenario... I have a customer user (Customer Portal Manager Standard License). I want to give this user access to certain articles in the Knowledge Base, based on the articles ...
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0answers
28 views

Retrieve Data Categories a profile has access to

I'm trying to create a Knowledge base search component that will allow users to keyword search and filter on Data Categories they have access to. Imagine the following structure: Data Category: ...
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0answers
29 views

Public Knowledge Query by Category

I am new to public knowledge and not really a programmer. We're trying to customize our public knowledge with our own branding. I've got everything updated except I can't figure out where to put the ...
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0answers
21 views

Article type standard conrtroller

Why Am i getting "Id value ka090000000QxZw is not valid for the FAQ__kav standard controller" error even when i am passing the correct Id. <apex:form > <apex:outputText ...
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0answers
44 views

How can I get knowledge article inline rather than taking it on next page?

On the click of title it navigates to the next page, i want to have a behaviour like javascript hide/show buttons. But I am not able to achieve so. I tried with Iframes as well, but then only one '' ...
1
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1answer
84 views

Knowledge Article URL from inside Customer Community

Is there a way to send a link to a customer for a Knowledge article that will take them directly to it on the community site? The use case is we send out an email to a customer who has a customer ...
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0answers
25 views

Create reports on Articles summarized by Data Category

Can I create a report on Articles which will display all the published and in draft articles with its data category?
3
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1answer
39 views

Bot, I assume, are making searches on my Public Knowledge Base. Can I stop them?

I run support.telect.com. We use the Public Knowledge Base app. As part of this, from a report, we can see what terms people search, and then if they don't find anything we can create results articles ...
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votes
1answer
17 views

What's the difference between “Save & Close”, “Save”, and “Publish” when editing a knowledge base article?

I'm confused on the difference between "Save & Close", "Save", and "Publish" when editing a pre-existing article. Can someone please clarify?
1
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1answer
50 views

What fields are searched in Articles?

What fields are searched in an Article? I would imagine Title and Summary, but about custom text fields? And what about PDF files in file field attachments? The help says "Text content in a File ...
1
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0answers
29 views

Peer review process for knowledge

We are implemented a knowledge base and have a weird requirement that doesn't seem to work with it. We have a peer review approval process where people review each others work, then publish. However, ...
2
votes
1answer
86 views

Case Article vs. Knowledgebase Case Article. What's the difference?

I am working with reporting on Knowledge Articles. One metric the business would like to see is cases being associated with articles. This is pretty straight forward and I use the CaseArticle ...
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0answers
34 views

Communities Best solution for mixing Visual-force pages and User managed content

I'm working on a communities project. We are primarily using VisualForce to render the pages. We have a Composition page that acts as the template (header & footer) for each of the individual ...
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0answers
30 views

How to get Knowledge Base search on community using Knowledge Base widget?

I have all licences for knowledge base so Please provide me all the steps for : To get Knowledge Base search on community using Knowledge Base widget ?
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0answers
20 views

extract articlesfrom knowledgebase

Is there a way to problematically extract knowledge base articles in salesforce? I am looking to create some sort of a ETL or batch process that extracts knowledge base articles on a dialy or hourly ...
1
vote
0answers
11 views

what are Steps to add Article Search in community portal to search Knowledge Base Search [duplicate]

I have already purchased license for my community portal than now i want to know all the steps where i can use it on my community portal.(I want to use Article Search in my community portal homepage ...
0
votes
1answer
36 views

is knowledge base not available in community portal ?

You can have the knowledge base on the standard portal without building a widget, is this not available in community?
1
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1answer
92 views

How to write a trigger to fire a task to a public group whenever an article is created(as draft) in the 'Article management' tab.

How to write a trigger to fire a task to a public group whenever an article is created(when they are in draft) in the 'Article management' tab. This is to send a task to the public group/team to read ...
1
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2answers
71 views

Knowledge search not returning articles created after Winter 15

We have installed the public knowledge app in sandbox. After Winter 15, articles created after winter 15 are not showing up in the search. Articles created before, are being returned. has anyone ...
1
vote
1answer
123 views

Enable salesforce knowledge in community - license requirements

I am going through community implementation guide , http://help.salesforce.com/help/pdfs/en/salesforce_communities_implementation.pdf which has section on enabling salesforce knowledge in community. ...
0
votes
1answer
59 views

Force.com with PKB - Only 3 Articles are visible

I set a force.com site and I discovered that only 3 published articles are visible on the front page, but when I use the search field I can see all articles. What is the way to display all articles, ...
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0answers
33 views

Article visibility in customer portal and partner portal

I read this while going through Knowledge implementation guide - Customer Portal users inherit the role visibility of the manager on the account. Can anyone please explain this. I don't have ...
2
votes
1answer
41 views

Salesforce Knowledge

I am not able to see the "Information" window when I look at knowledge in my developer org. Am I missing a permission? I can only see Title URL Name Summary Validation Status Without the ...
0
votes
1answer
102 views

on demand refresh of Knowledge One sidebar component

Wondering if anyone knows how to force a refresh of the Knowledge One Console Component from within the console itself, as a result of a button click for example ? Any suggestions most appreciated! ...
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0answers
46 views

Interacting with Salesforce Public Solutions iFrame

I'm currently implementing Public Solutions on an EE org, and trying to build any kind of "journey" up for end users. One of the key things I'm trying to get is, if the user cannot solve their problem ...
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0answers
92 views

Visualforce, knowledge:articleList, control search

I have article__kav with 2 fields "Public_Details__c" "Private_Details__c". I have a VF page with the knowledge:articleList tag with the keyword attribute set to a search string entered by a public ...
1
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0answers
105 views

Commandlink in knowledge:articleList component - method is not called/param doesn't set the parameter

When I click on the article title OpenArticlePage() method is not called, the portal homepage just refreshes. < apex:param > tag in the component doesn't set the parameter. Since the method is not ...
2
votes
1answer
452 views

What would be the best way to embed a video in salesforce articles

I definitely feel the Customer support which is conducted online, creates a great opportunity for us to utilize a knowledge base to guide customers to solutions without the need to contact support. A ...
1
vote
1answer
128 views

How to add a feed back button to knowledge article

Is it possible to add a feedback button Yes/No . Did this article answered your question in the public knowledge articles ? How to edit the page of knowledge articles in force.com site. When the ...
0
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0answers
58 views

Permissions for Knowledge Article Set-up vs Visiblity

When the knowledge article was setup in my sandbox i gave access for system administrator profile initially and now needs to set up for two custom profiles and i compared two profiles and enabled all ...
2
votes
1answer
141 views

Using URL Name in Articles

i created an article in salesforce.its url name is How-do-I-Change-my-Password .i have visualforce page.in which there is a link when clicked should redirect to article.i put href attribute value as ...