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12 views

Public Knowledge Query by Category

I am new to public knowledge and not really a programmer. We're trying to customize our public knowledge with our own branding. I've got everything updated except I can't figure out where to put the ...
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11 views

Article type standard conrtroller

Why Am i getting "Id value ka090000000QxZw is not valid for the FAQ__kav standard controller" error even when i am passing the correct Id. <apex:form > <apex:outputText ...
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16 views

How can I get knowledge article inline rather than taking it on next page?

On the click of title it navigates to the next page, i want to have a behaviour like javascript hide/show buttons. But I am not able to achieve so. I tried with Iframes as well, but then only one '' ...
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1answer
21 views

Knowledge Article URL from inside Customer Community

Is there a way to send a link to a customer for a Knowledge article that will take them directly to it on the community site? The use case is we send out an email to a customer who has a customer ...
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0answers
8 views

Create reports on Articles summarized by Data Category

Can I create a report on Articles which will display all the published and in draft articles with its data category?
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1answer
29 views

Bot, I assume, are making searches on my Public Knowledge Base. Can I stop them?

I run support.telect.com. We use the Public Knowledge Base app. As part of this, from a report, we can see what terms people search, and then if they don't find anything we can create results articles ...
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1answer
9 views

What's the difference between “Save & Close”, “Save”, and “Publish” when editing a knowledge base article?

I'm confused on the difference between "Save & Close", "Save", and "Publish" when editing a pre-existing article. Can someone please clarify?
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1answer
19 views

What fields are searched in Articles?

What fields are searched in an Article? I would imagine Title and Summary, but about custom text fields? And what about PDF files in file field attachments? The help says "Text content in a File ...
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0answers
18 views

Peer review process for knowledge

We are implemented a knowledge base and have a weird requirement that doesn't seem to work with it. We have a peer review approval process where people review each others work, then publish. However, ...
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1answer
47 views

Case Article vs. Knowledgebase Case Article. What's the difference?

I am working with reporting on Knowledge Articles. One metric the business would like to see is cases being associated with articles. This is pretty straight forward and I use the CaseArticle ...
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0answers
20 views

Communities Best solution for mixing Visual-force pages and User managed content

I'm working on a communities project. We are primarily using VisualForce to render the pages. We have a Composition page that acts as the template (header & footer) for each of the individual ...
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21 views

How to get Knowledge Base search on community using Knowledge Base widget?

I have all licences for knowledge base so Please provide me all the steps for : To get Knowledge Base search on community using Knowledge Base widget ?
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0answers
15 views

extract articlesfrom knowledgebase

Is there a way to problematically extract knowledge base articles in salesforce? I am looking to create some sort of a ETL or batch process that extracts knowledge base articles on a dialy or hourly ...
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0answers
10 views

what are Steps to add Article Search in community portal to search Knowledge Base Search [duplicate]

I have already purchased license for my community portal than now i want to know all the steps where i can use it on my community portal.(I want to use Article Search in my community portal homepage ...
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1answer
30 views

is knowledge base not available in community portal ?

You can have the knowledge base on the standard portal without building a widget, is this not available in community?
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1answer
36 views

How to write a trigger to fire a task to a public group whenever an article is created(as draft) in the 'Article management' tab.

How to write a trigger to fire a task to a public group whenever an article is created(when they are in draft) in the 'Article management' tab. This is to send a task to the public group/team to read ...
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1answer
44 views

Knowledge search not returning articles created after Winter 15

We have installed the public knowledge app in sandbox. After Winter 15, articles created after winter 15 are not showing up in the search. Articles created before, are being returned. has anyone ...
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1answer
49 views

Enable salesforce knowledge in community - license requirements

I am going through community implementation guide , http://help.salesforce.com/help/pdfs/en/salesforce_communities_implementation.pdf which has section on enabling salesforce knowledge in community. ...
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1answer
42 views

Force.com with PKB - Only 3 Articles are visible

I set a force.com site and I discovered that only 3 published articles are visible on the front page, but when I use the search field I can see all articles. What is the way to display all articles, ...
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0answers
21 views

Article visibility in customer portal and partner portal

I read this while going through Knowledge implementation guide - Customer Portal users inherit the role visibility of the manager on the account. Can anyone please explain this. I don't have ...
2
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1answer
38 views

Salesforce Knowledge

I am not able to see the "Information" window when I look at knowledge in my developer org. Am I missing a permission? I can only see Title URL Name Summary Validation Status Without the ...
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1answer
45 views

on demand refresh of Knowledge One sidebar component

Wondering if anyone knows how to force a refresh of the Knowledge One Console Component from within the console itself, as a result of a button click for example ? Any suggestions most appreciated! ...
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0answers
29 views

Interacting with Salesforce Public Solutions iFrame

I'm currently implementing Public Solutions on an EE org, and trying to build any kind of "journey" up for end users. One of the key things I'm trying to get is, if the user cannot solve their problem ...
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0answers
64 views

Visualforce, knowledge:articleList, control search

I have article__kav with 2 fields "Public_Details__c" "Private_Details__c". I have a VF page with the knowledge:articleList tag with the keyword attribute set to a search string entered by a public ...
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0answers
86 views

Commandlink in knowledge:articleList component - method is not called/param doesn't set the parameter

When I click on the article title OpenArticlePage() method is not called, the portal homepage just refreshes. < apex:param > tag in the component doesn't set the parameter. Since the method is not ...
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1answer
216 views

What would be the best way to embed a video in salesforce articles

I definitely feel the Customer support which is conducted online, creates a great opportunity for us to utilize a knowledge base to guide customers to solutions without the need to contact support. A ...
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1answer
75 views

How to add a feed back button to knowledge article

Is it possible to add a feedback button Yes/No . Did this article answered your question in the public knowledge articles ? How to edit the page of knowledge articles in force.com site. When the ...
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0answers
42 views

Permissions for Knowledge Article Set-up vs Visiblity

When the knowledge article was setup in my sandbox i gave access for system administrator profile initially and now needs to set up for two custom profiles and i compared two profiles and enabled all ...
2
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1answer
85 views

Using URL Name in Articles

i created an article in salesforce.its url name is How-do-I-Change-my-Password .i have visualforce page.in which there is a link when clicked should redirect to article.i put href attribute value as ...
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48 views

In Public Knowledge Base, where is the body of the article defined?

I really want to be able to access and see how the body of the article is defined, but can't seem to find it. Anybody know?
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1answer
50 views

Creating Article using Partner API, Produce the following error: Visible In Public Knowledge Base: value not of required type: true

I am deploying an articles from one org to another using java and Partner WSDL. If one of the following fields: IsVisibleInPkb, IsVisibleInCsp, IsVisibleInPrm are set in the new article I get the ...
5
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1answer
218 views

How to access “servlet/rtaImage” resources over the API

Does anyone know if it's possible to access the images stored in a rich text area over the API using the username-password flow? I have images in Knowledge Articles that I would like to expose through ...
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0answers
63 views

PKB: Search results almost always include a group of four or five of the same articles that have no relation to the query

So on our Salesforce PKB, we have about 500 different articles. However when ever a search query matches one or two articles this group of four of five has some of them show up. They have barely any ...
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0answers
42 views

How to publish a Knowledge Article directly in Chatter Group?

I want to directly publish knowledge articles in chatter group. Please suggest how can we do so?
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0answers
98 views

Knowledge base articles is not working for force.com site giving page not found error

Hi i am implementing custom Vf page for knowledge article which will display list of article based on data categories. I am able to filter the articles by using data categories and display list using ...
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0answers
73 views

Knowledge Article Version not being retrieved through an SOQL on Site

I am trying to query the Knowledge Article Version object based on a list of Knowledge Article IDs that I have. The query seems to be working fine if I run it on the org or in the code, however when ...
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54 views

SFDC Live Agent + Knowledge

Is there a way to attach an Article to the Case automatically, if the agent uses that article to respond to customer while chatting with them on Live Agent (via the Chat Answer field on the Article) ? ...
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1answer
137 views

How to create ArticleType via Apex?

I am developing a test Class for a Controller .To have a sufficient test coverage I want to create ArticleTypes (_KAV) via Apex. Is this possible ,if so then how to accomplish this?
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27 views

Use Cases & Setting up SF knowledge

We have recently started using Salesforce Knowledge. It will act as one-stop shop for our existing knowledge base with different user access levels such as article viewer, creator, reviewer & ...
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0answers
61 views

Salesforce knowledge article type,How to add a custom field with look up relationship to User

For a knowledge article type, I need to define a custom field with look up relationship to User. The field on the detail page displays only Customer and Partner portal.What am I doing wrong?
2
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1answer
76 views

How to pop up or search the knowledge base based on the chat content in the live chat window?

I have set up live agent and knowledge base. I can manually search the knowledge articles entering the keywords. But i want to know is it possible as to search the knowledge articles based on the ...
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1answer
30 views

Can I replace the Create Article option in knowledge tab with my custom “Go” button

I want to build the exact page as the knowledge tab page but just want to replace the "Create Article" button with my custom "Go" button beside the search window. Is it possible?
2
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1answer
118 views

Knowledge Management - HTML vs. Rich Text vs CSS

We have thousands of articles. These articles will be eventually public facing on a website. We need our internal Knowledge Management Moderators to be able to easily revise, update and upload ...
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2answers
383 views

How to set public inline images in Knowledge Base Article

Background I'm developing an standard FAQ using Knowledge Base Articles. I've defined an Article Type FAQ which contains a Rich Text field called "Answer". The FAQ articles are exposed to an ...
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1answer
120 views

Knowledge Article Deployment Error

I receive the following errors when I attempt to deploy the metadata for 3 new article types (their objects). I understand the error is due to the compactLayoutAssignment, but I don't know what the ...
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0answers
87 views

Can we attach data from 'external data sources' as suggested article for a case

I've the articles coming from external data source. It's in the same format of Salesforce Articles(Same fields). Can we attach this external article as a suggested article to a case? Like we attach ...
0
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1answer
33 views

How to enforce role based accessibility for Knowledge Articles?

How to make users at specific roles be able to access knowledge articles created by the users on same roles? For example: there are four management streams. lets say: Billing Dept, Financial Dept, ...
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1answer
95 views

How to customize Knowledge Article votes

Is it possible to customize voting for Knowledge Articles? Client request is to only allow two choices ("Was this helpful? Yes/No") instead of 5 star ratings. I have not found any platform feature ...
5
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2answers
212 views

Implementing Knowledge in Salesforce Communities

I have a Salesforce Developer Edition Account. I have set up Knowledge(Articles) and a simple Community which implements Cases. The knowledge tab, even after adding it in the Community Tabs section ...
2
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0answers
135 views

Problems querying on KnowledgeArticle related objects

I'm trying to issue some SOQL which will return a KnowledgeArticle along with it's KnowledgeArticleVersion, ViewStats, and VoteStats. According to the Knowledge data model I should be able to do this ...