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1
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0answers
17 views

How to Access knowledge articles via permission set

I want to enable access of salesforce knowledge articles to user having license "Salesforce" and profile "Standard user". I have created permission set for "Salesforce" license and given app ...
1
vote
1answer
21 views

Problems with Urlrewriter - what actually comes int through customerPortalUrl

I was having a lot of problems with the UrlRewriter not working so I simplified it so it actually does nothing to see if I could get that to work, but it still fails to correctly load the pages. I ...
0
votes
1answer
13 views

How to pop up or search Knowledge Base articles based on content in the subject or description while **_submitting_** a case?

Is it possible to have some kind of Knowledge Base articles console on the 'Submit New Case' screen? The idea being that when customers type a subject or description, it searches keywords and finds ...
0
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0answers
20 views

What is best way to overcome <knowledge:articleList> max number of calls exceeded: 4

The Knowledge object I am working with has 5 Article Types and I want to create a Community VF page that will show the 2-3 most recently published articles for each article type. I am not able to use ...
0
votes
3answers
41 views

How to import knowledge articles using article import tool?

I need to import knowledge articles using article import tool of salesforce. I am referring this link :- https://ap1.salesforce.com/help/pdfs/en/salesforce_knowledge_import_cheatsheet.pdf but I am ...
1
vote
0answers
25 views

Custom knowledge:articleList not working

I want to build my own custom container, but I can't seem to get it working. My Configuration: The DataCategoryGroup is called: Knowledge_Base The DataCategory is: testCategory I have 10 articles in ...
2
votes
0answers
20 views

Customizing knowlegde

I am working on communities and wondered if there is a way i can use Out-Of-Box -knowledge for communities but instead of accessing it via tab I need to show it on Customized VF page. The Community ...
2
votes
1answer
38 views

Query on Data Categories

I am trying to fetch data category groups and categories, so that i can use it in my VF page. how do i query(SOQL) so that i can see all available data categories?
1
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2answers
27 views

Customer Portal - Knowledge : “Internal Server Error”

I am trying to set up Knowledge in a Customer Portal, but every time I search for an article I get "An internal server error has occurred Error ID: 1797483391-1440291 (-1880065560)". I have reported ...
4
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1answer
41 views

Article Type vs KnowledgeArticle

What is the difference between KnowledgeArticle and Article Type? As indicated in the picture above they have same fields.
-1
votes
0answers
23 views

Implement the Salesforce lightning component with the public knowledge base Appexchange

Is it possible to implement the Salesforce lightning component with the Appexchange public knowledge base ? I speak about this Appexchange : Public Knowledge for Mobile, Web and Facebook - version 3 ...
0
votes
1answer
28 views

How to import data into the File field using “Import Article” feature?

I'm trying to import data per article type. This is using Login>Set up>Administration Set up>Data Management>Import Articles While doing this I'm getting an error: [MESSAGE 5/1/2015 4:33 AM] -- ...
-1
votes
1answer
29 views

Override standard knowledge article edit page with VF page

Did anyone tried to override edit page of knowledge article? Is it possible to do like that.
1
vote
1answer
20 views

Publish translated articles through apex

I am updating translated article through apex. I need to publish them for that i tried with publish master version of article using ...
1
vote
0answers
17 views

Custom Validation on Knowledge Articles

I want to add some custom validation on articles. The problem is that articles don't support validation rules(idea) nor do they allow triggers(idea). You can do Process Builder or workflows, but those ...
0
votes
0answers
15 views

Knowledge Article Body Not Showing Up

We have a community cloud customer portal set up that we have Cases visible to the customer and during testing before launch, we have noticed that while attached articles after being displayed after ...
1
vote
1answer
50 views

Add Knowledge Article Rating entry with Apex

does anybody know whether it is possible to add new rating entries to Knowledge articles with Apex code? If yes, how would that code look like? I found some information on how to read the ...
2
votes
0answers
40 views

How to encourage users, visually, to associate a Knowledge Base article with a Case?

Our customer wants to encourage users to link Cases to Knowledge Base articles, preferably by some kind of warning/visual cue. Not all Cases must be linked to an article, but most can and should be. ...
0
votes
1answer
47 views

Does Community Designer Template : Kokua not support PKB?

We are implementing KB in community using Template:Kokua now. With login, user can access article and category. And without login, user can only see a web frame only, no category, no article(had ...
0
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0answers
58 views

SOQL query on knowledge article

How to create a query that will give me the following information on Draft Knowledge Base Articles: Assigned to , Assigned by , Assignment Details (Instructions) ,Assignment Due Date These fields ...
1
vote
0answers
28 views

Salesforce Knowledge user permission

When Knowledge Article is enabled on Cases, the user can attach the article to the cases. I want to stop user from being able to attach the article to the case. I just want to show them the suggested ...
0
votes
0answers
30 views

How to use email template with Knowledge article fields?

Even though the email template editor suggests that it should be possible to use only parts of an article that is attached to a Case, my experience is that the whole article is simply dumped into the ...
1
vote
0answers
24 views

Is there a possibility to override the standard look of the knowledge articles attached as PDFs in the send email functionality

Knowledge Articles are sent through the send email functionality as PDF attachments. Currently the knowledge articles that are sent as PDF’s attached to the email have the standard salesforce look and ...
1
vote
0answers
26 views

Creating Knowledge Articles with Rich Text Field

I have been asked to create a knowledge article with a Rich Text field in my org via NodeJS. So far i am able to fetch the records for the articles that i create manually. What i want to achieve is to ...
2
votes
1answer
23 views

Salesforce Knowledge mobile page link goes to summary page

We have a scenario where we have a mobile enabled website. There is a link to a Salesforce KB page: ...
0
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0answers
25 views

Knowledge database

My company managed to made salesforce customization for the sales agents, but not all sales agents are aware for all the scenarios that can occur. So, because of that I am trying to find app or ...
0
votes
0answers
72 views

How to query for articles without a data category?

I can query articles with specific data categories, for example: SELECT Title FROM KnowledgeArticleVersion WHERE PublishStatus='online' WITH DATA CATEGORY Geography__c ABOVE usa__c But what if I ...
0
votes
1answer
60 views

Data Category VS Article Type

I am looking for the difference between the two - dont both do the same job iei classify the articles and the access to them?
1
vote
1answer
64 views

Issues trying to test Knowledge Base Articles

I have some code that queries KnowledgeArticleVersions and I'm trying to test it. In order to do so, I first need to add articles... @isTest public class ORC_TestUtils { public static void ...
0
votes
0answers
18 views

Sticky Knowledge Base Filters

We are using Filters within our Knowledge Base to filter based on the Data Categories set for each article. For example, Product Version data category will filter on all KB articles set with the ...
0
votes
0answers
34 views

Public voting for knowledge articles

Is it possible to capture more than one public vote for knowledge articles? I'm trying to expose Knowledge Articles through Sites.com and would like to be able to capture user ratings. While fiddling ...
1
vote
0answers
43 views

How can we embed standard “Knowledge” tab in visual force page?

I tried with iframe tag and passed knowledge tab url in src attribute. . But it's not working. Even iframe not working for home tab as well but it's secondary issue.
1
vote
0answers
85 views

PKB Knowledge Articles in Customer Portal

I am using the PKB app (app exchange link) to get a simple knowledge base up and running in the context of both an authenticated (via customer portal) and unauthenticated site, but the site looks ...
0
votes
0answers
16 views

How can I insert template text into the body of a knowledge article?

I'd like to make new knowledge base articles adhere to a specific text format. Something like: **Version:** Blah 1.1 Blahb 2.2 **Summary:** Summary of issue **More Info:** Detailed ...
0
votes
0answers
51 views

Search and filter articles by the content on a file field

following this question (What fields are searched in Articles?) I'm able to filter articles successfully in the Knowledge tab by doing a search with key-words that are inside the content of the files ...
0
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0answers
39 views

Searching custom fields within knowledge articles

I am settings up a search using the out-of-the-box knowledge functionality. There are multiple article types and fields: <knowledge:articleList articleVar="article" ...
0
votes
0answers
53 views

Restricting Knowledge Article Access to Customers with Data Categories

Imagine the following Scenario... I have a customer user (Customer Portal Manager Standard License). I want to give this user access to certain articles in the Knowledge Base, based on the articles ...
0
votes
0answers
41 views

Retrieve Data Categories a profile has access to

I'm trying to create a Knowledge base search component that will allow users to keyword search and filter on Data Categories they have access to. Imagine the following structure: Data Category: ...
0
votes
0answers
38 views

Public Knowledge Query by Category

I am new to public knowledge and not really a programmer. We're trying to customize our public knowledge with our own branding. I've got everything updated except I can't figure out where to put the ...
0
votes
0answers
32 views

Article type standard conrtroller

Why Am i getting "Id value ka090000000QxZw is not valid for the FAQ__kav standard controller" error even when i am passing the correct Id. <apex:form > <apex:outputText ...
0
votes
0answers
72 views

How can I get knowledge article inline rather than taking it on next page?

On the click of title it navigates to the next page, i want to have a behaviour like javascript hide/show buttons. But I am not able to achieve so. I tried with Iframes as well, but then only one '' ...
1
vote
1answer
121 views

Knowledge Article URL from inside Customer Community

Is there a way to send a link to a customer for a Knowledge article that will take them directly to it on the community site? The use case is we send out an email to a customer who has a customer ...
0
votes
0answers
40 views

Create reports on Articles summarized by Data Category

Can I create a report on Articles which will display all the published and in draft articles with its data category?
3
votes
1answer
47 views

Bot, I assume, are making searches on my Public Knowledge Base. Can I stop them?

I run support.telect.com. We use the Public Knowledge Base app. As part of this, from a report, we can see what terms people search, and then if they don't find anything we can create results articles ...
0
votes
1answer
24 views

What's the difference between “Save & Close”, “Save”, and “Publish” when editing a knowledge base article?

I'm confused on the difference between "Save & Close", "Save", and "Publish" when editing a pre-existing article. Can someone please clarify?
1
vote
1answer
61 views

What fields are searched in Articles?

What fields are searched in an Article? I would imagine Title and Summary, but about custom text fields? And what about PDF files in file field attachments? The help says "Text content in a File ...
1
vote
0answers
34 views

Peer review process for knowledge

We are implemented a knowledge base and have a weird requirement that doesn't seem to work with it. We have a peer review approval process where people review each others work, then publish. However, ...
2
votes
1answer
110 views

Case Article vs. Knowledgebase Case Article. What's the difference?

I am working with reporting on Knowledge Articles. One metric the business would like to see is cases being associated with articles. This is pretty straight forward and I use the CaseArticle ...
0
votes
0answers
46 views

Communities Best solution for mixing Visual-force pages and User managed content

I'm working on a communities project. We are primarily using VisualForce to render the pages. We have a Composition page that acts as the template (header & footer) for each of the individual ...
0
votes
0answers
34 views

How to get Knowledge Base search on community using Knowledge Base widget?

I have all licences for knowledge base so Please provide me all the steps for : To get Knowledge Base search on community using Knowledge Base widget ?