Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need

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Private and public Knowledge Base

We want to develop two knowledge bases hosted on force.com sites. One will be the public one (authenticated within our private web domain) and the private one that should be accessible only by ...
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Display Custom Knowledge Article detail page on a new tab lightning component

I am trying to display a knowledge article detail page in a lightning component. Which I am not able to get through. Any help regarding same? Thanks, Ray
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20 views

How to describe Knowledge category object for sub categories

As per Salesforce documentation, 5 levels of categories are supported. Following code is giving information only about category with name Group_Category, but no information about child categories are ...
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4 views

how to convert a problem & solution article to xml for transfer from salesforce [closed]

I want to email a few articles to a co-worker out of our knowledge base, in the form of an xml file.
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how to remove the Force.com header in article (Public Knowledge base)

how to remove the Force.com header in article (Public Knowledge base)
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Test Class for a Controller Extension on a custom Case Detail VF Page used in a Community

In order to create a Test Class for the following Controller Extension do I need to: Create an Account Create an Article or Articles Create a Case on the Account Attach an Article to the Case Load a ...
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18 views

Trying to get a list of attached Knowledge Articles from a Case w/o <apex:RelatedList

I have a Visualforce page in a Community that displays a users Case Details to them for their Case. The page is using standardController="Case" I am trying to get the list of attached knowledge ...
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54 views

How do I show the Attach to Case button using knowledge:articleRendererToolbar?

I am using a custom channel display for my article types. On the page that I have created to show this article, I am using the articleRendererToolbar so that users can vote, chatter, add topics, etc. ...
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62 views

Get Knowledge Articles for custom lightning component

I am trying to build a lightning component that will be used as a help landing page for one of our products. So I will be filtering the data category from apex and further filters by search terms ...
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18 views

Sort Articles by CaseAssociationCount issues SOSL

Seems like Salesforce wont allow me to sort articles by caseassociation count as the parent. Any ideas how I can accomplish this? SOSL FIND {*searchTerms*} RETURNING KnowledgeArticleVersion ...
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15 views

What values are allowed in the HTML Editor?

In creating a Knowledge Article, I was adding an img to it. I decided to flip over to the source view and add in a style="border: 1px solid black;" for a border and, after saving, the value of style ...
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2answers
117 views

Mass updating published articles

I have ~1000 Knowledge Articles that need to be updated. I've come across this class to accomplish this programmatically. Although I'm getting the following error every time I try to call one of these ...
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21 views

Find available languages for knowledge base articles in soql

I want to retrieve our stored knowledgebase articles regardless of the language they are in. However querying KnowledgeArticleVersion using SOQL requires a language be specified in the where clause or ...
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35 views

Knowledge One filter does not reset on new case

We have an issue where the Data Category filter that is used to filter articles when a case is saved is still being used the next time the user saves a new case and searches for an article. Any way ...
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27 views

Salesforce Knowledge || Can we use JavaScript or jQuery functions in Text (rich) data type?

In Salesforce Knowledge articles, I'm trying to push data in Salesforce. (after refering this - https://goo.gl/U4kFHW) I have the HTML file and it has few JavaScript function in it. I wasn't sure ...
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14 views

how can I change knowledge article type while editing the record using vf page

I have No idea how will i change article type of existing records . how is it possible please suggest thank you
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31 views

Knowledge article not displaying body

I'm working on knowledge for the first time, think I set it up correctly. But when we create articles, there is a summary field but no field for the article text itself. Have been searching for hours, ...
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26 views

Narrow Search in public knowledge base is not working?

I am unable to get the Narrow Search section to appear on the PKB. I've checked all settings and permissions and nothing's jumping out at me. I follow the below Step to do this. From Setup, click ...
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35 views

How can I update public knowledge base views for an article?

Our org uses Salesforce Knowledge for publishing technical articles on our public support site. However, we opted to use our own independent site built on Site-Core rather than the PKB package ...
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53 views

Topics on Knowledge Articles from an external system

Has anybody run into the below issue when setting topics to a knowledge article from external system? I am using Rest to integrate. I receive the error.. ERROR: Error:Insert failed. First exception ...
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30 views

Article Type User Manual has been published and not downloadable

I have created an Article with type User Manual and one with Published Article. I published both for customer. When I try to download file with User Manual Article type there is no link to click to ...
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21 views

How can I edit a draft version of an article with apex?

trigger CloseArticleFeedback on aft__Article_Feedback__c (before update, before insert) { for (aft__Article_Feedback__c f : trigger.new) { if (f.aft__Feedback_Status__c == 'Closed') { ...
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1answer
31 views

How can I make articles from an external data source searchable in Salesforce Knowledge?

I think I need to use Lightning Connect, but I'm not exactly sure how to go about this.
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311 views

This feature is not currently enabled either for this record type or the given user type or org

I am setting up a Salesforce Community. I'm currently defining Topics and trying to associate topics with Articles, but when I try to do this, I get the following error: This feature is not ...
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20 views

Clear the value of a lookup field on an article using some form of automation (process builder, trigger, or workflow rule)?

My org tracks update requests on our published knowledge articles in an custom object that has a lookup relationship to our articles. When there is a new update request we edit the article and make ...
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61 views

Use knowledge:articleList hasMoreVar Attribute in rendered Expression

The knowledge:articleList component has an attribute named hasMoreVar. This attribute (similar to articleVar) allows me to declare a variable that returns true if the current article is not the last ...
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171 views

If I have the api name of a field, how can I get the label?

I have the API Name of a custom field on a knowledge article stored a string kav.articleType = 'Frequently_Asked_Question__kav'; where kav is a KnowledgeArticleVersion object. How can I get the ...
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Valid values for ContentType

I am creating a KAV article using Apex code. One of fields is a file field, and I set the various fields within there: Name, Content Type, and Body. It appears that I have to set the Content Type ...
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66 views

Salesforce communities-Knowledge vs Content

I am implementing a customer community with knowledge. I have a requirement to share marketing materials like blog posts, PDFs, Videos(upto 2-3GB) with customers. The marketing team should be able to ...
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46 views

Beautiful example of Salesforce Public Knowledge? [closed]

We are redesigning our website and I want to share with our agency a good example of Salesforce public Knowledge. Also, what resources should I share with them about how they can build knowledge into ...
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27 views

Field Level-Security for Article Types - Customer Community

I setup the KB on my org and created an article type called "FAQ". Some fields don't need to be viewed by the customer through the customer portal. For some reason, I cannot edit the field level ...
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89 views

The location of Rich Text area image repository

Does anybody know how to access Rich Text area image repository programmatically? What is the object behind? I'd like to upload some files there and then reference them in the Rich Text content ...
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34 views

Creating Knowledge Articles with images

I am trying to import many articles from another system via REST api. I managed to create simple ones without additional (binary) resources. It works fine. But it is not very clear how to deal with ...
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2answers
26 views

Interesting Salesforce.com Blogs [closed]

Could you suggest me interesting blogs about development on the Salesforce.com Platform? I think its will be interesting not only for me. Thanks.
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57 views

Query Knowledge Article Type Query - if language is not always known ahead of time

I have custom vf page which loads some fields from knowledge article type, this page currently contains hard coded language filter in soql query which limits from loading any other non English ...
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30 views

Lightning Interface and Knowledge Base

I'm brand new on Lightning and I would like some help. Do you know if knowledge base can be added on lightning interface and what can be added to lightning interface regarding cases?
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72 views

Highlight relevant article text display on public knowledge base

I've tried searching but can't find anything to answer my question. We've got a customised version of PKB2 on a force.com site and I'm trying to update it so we can take advantage of keyword ...
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33 views

Visual force apex:vote component doesn't rerender the area

I've encountered with a bit strange behaviour related to apex:vote visual force component. According to the official documentation this component has 'rerender' attribute (as basically many others). ...
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27 views

Data category relationships for knowledge articles

Having a hard time finding the data category relationships for knowledge articles in my org. I was hoping to know how the relationship between the two are represented also is there any way to pull ...
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46 views

SOQL Query for KnowledgeArticleVersion , Topic and TopicAssignment

I need help in relationship of KnowledgeArticleVersion , TopicAssignment and TOpic Table in salesforce. KnowledgeArticleVersion - ID field related to TopicAssignment - entityid and TopicAssignment- ...
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12 views

Change default language for knowledge sidebar

Is it possible to change the default language for the knowledge sidebar. The widget is showing articles based on another language than what my primary language is. I know I can change it through ...
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36 views

Is there a way to include the data categories associated with an object in an outbound message?

My org needs to send article data to our Sitecore CMS for publication on our public knowledgebase. I think setting up a workflow rule with an outbound message for the creation/editing of articles is ...
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58 views

Display Knowledge Articles in Force.com Site

I have a list of knowledge articles are are displayed on my Force.com site. Is there a way to display these articles in the order of created date? Display the latest on top? I am very new to this and ...
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45 views

reporting knowledge article custom fields

There has been a change in how knowledge article custom report types are defined https://help.salesforce.com/HTViewHelpDoc?id=knowledge_custom_reports_fields.htm&language=en_US Any custom fields ...
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Inserting $User.FirstName into a KB Article?

How do I insert a user's first name into an article? I know it's {!$User.FirstName}, but what's the code necessary to do it? Is it possible to add apex code into the Standard Editor with Source ...
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1answer
49 views

Salesforce Knowledge API - Bulk Insert/Export

I reviewed the Knowledge rest api which only provides means to process single article at a time, is there a bulk api for knowledge? does anybody used SOAP API or bulk API for knowledge data ...
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24 views

Pagination implementation for PKB Site

I have been working at implementing a public knowledge base based on the sample and there is some functionality that I am missing. Any help appreciated. 1) The pagination works, but it feels very ...
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12 views

PKB: Creating a case attached to a contact

When people create a case via the Public Knowledge Base, all of the information is put into the Case Description field. Is there a way to have the email, name, and everything else go in the ...
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33 views

Knowledge in Site.com

I want to expose Knowledge using the site.com publisher, but I am running into some query limitations. I have written SOQL queries for knowledge in the past so I under stand that there is some ...
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44 views

How to navigate to specific site from from submit in an Apex Component

I'm customizing Public Knowledge Base - to have a custom webform to enable users to save an case with required informations. But now when I submit the form - The page just reloads - and locks fields. ...