Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need

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9 views

FAQ__kav not being queried in another language

I have following query in my Controller to get FAQ article based on id passed to the page. It works fine when working with en_US language articles but it does not work for the fr language. I have ...
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19 views

How to query for Salesforce Chatter Answers

I want to query against all likes and dislikes for Questions and Replies inserted into SFDC. For Replies, I can query on 'Vote' object and retrieve the likes but I am unable to query likes on ...
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2answers
16 views

Unable to edit Knowledge article that has lookup to deleted record

In our org we have a Knowledge article type that has a lookup field to Contact. We also have duplicate Contacts. When merging duplicate Contacts, Salesforce does not take into account that there might ...
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1answer
17 views

Display Visualforce page in the channel Display field for article type

I created a new Article type and created a visualforce page which I would like to use for the custom article type. What is the trick behind displaying the visualforce page that I created in the ...
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15 views

Public Knowledge Base + Google Indexing

I have a Knowlege Base site (force.com) and I am trying to get it indexed on Google. I followed the instructions on Google on how to do that, but I'm getting stuck on the step where I have to submit ...
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1answer
35 views

Migrating from existing legacy Knowledge base to Salesforce Knowledge base

Our organisation has decided to move from legacy knowledge base system to Salesforce Knowledge base. We have huge KB and bunch of files (doc, pdf). One of the solution is to move from existing KB ...
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1answer
22 views

Creating a “Flag It” function on articles for revision

Our users create 50+ Knowledge Articles a day. For better moderation we would like for any user to be able to flag an article that has inaccurate information. Best case scenario the flag would put the ...
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15 views

Changing Knowledge Base Master Language on Articles

Software__ka[] skba = [SELECT Id, MasterLanguage FROM Software__ka WHERE ... AND MasterLanguage = 'en_US']; for (Software__ka art : skba) art.MasterLanguage = 'zh_CN'; update skba; Gives the ...
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24 views

How to display or use custom field in KnowledgeArticle listing at Visualforce page

I am using <knowledge:articleList articleVar="article" pageNumber="{!currentPageNumber}" hasMoreVar="false" pageSize="3"> standard component. <apex:outputText value="{articleVar.title}"/> ...
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1answer
13 views

im getting this error “ ReviewCont : List has no rows for assignment to SObject”

public class ReviewCont { public String p_id; public product2 prod{set;get;} public Attachment at{set;get;} public Boolean show{set;get;} public Boolean showt{set;get;} public ...
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21 views

Unknown property 'VfSearchController.article'

I am using chapter 3 in Salesforce Knowledge Developer Guide Version 34.0, Summer ’15 as a starting point to build a Knowledge search page. Our data category hierarchy is: Topics > Product Name > ...
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1answer
104 views

Solutions vs. Knowledge Base

In my analysis, it seems that there are several features that Knowledge Base (KB) has that would make it edge out the free Solutions framework, and the rumor that Solutions is no longer being ...
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1answer
49 views

List Knowledge Articles on Visualforce Page

I am working on KnowledgeArticleVersion and want to show the list of articles on Visual force page. SObjectType objToken = Schema.getGlobalDescribe().get('KnowledgeArticleVersion'); ...
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11 views

Re-exporting Knowledge Articles for Translation Using a Translation Queue?

A have a bunch of Knowledge Articles that I've already exported for translation and haven't gotten translations back for yet since we decided to go with a smaller set. However, when I try to add that ...
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2answers
52 views

Knowledge tab invisible for customer community profile user

I have been trying to accomplish below and tired of trying. Please help me. I am trying to setup a customer community which should display knowledge tab and other custom object tabs. Knowledge ...
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2answers
94 views

Querying all fields of an Article in Apex

I'm a bit confused about the way Knowledge Articles work. To try them out, I've created an Article type, added a single custom field and created a draft article with some dummy data. The goal is to ...
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54 views

How to get fields list and metadata of an article type using apex-mdapi?

I was trying to get fields list and metadata of an article type (ArticleTypeName__kav object), since I can't get if from the Schema.getGlobalDescribe(). That what I was trying: ...
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1answer
63 views

How can we include standard tabs like chatter, knowledge in lightning component for lightning app in browser?

I want to inlcude chatter and knowledge standard functionality in a lightning component. Is this possible? Currently there is a new tag in lightning for including chatter <forceChatter:feed ...
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14 views

Login page when I click on knowledge link

I use knowledge in Salesforce with the AppExchange "Salesforce for Twitter and Facebook". When I reply to a case, Salesforce create a link for publics users and when I click on it, I am redirected to ...
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44 views

How to Access knowledge articles via permission set

I want to enable access of salesforce knowledge articles to user having license "Salesforce" and profile "Standard user". I have created permission set for "Salesforce" license and given app ...
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1answer
34 views

Problems with Urlrewriter - what actually comes int through customerPortalUrl

I was having a lot of problems with the UrlRewriter not working so I simplified it so it actually does nothing to see if I could get that to work, but it still fails to correctly load the pages. I ...
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1answer
50 views

How to pop up or search Knowledge Base articles based on content in the subject or description while **_submitting_** a case?

Is it possible to have some kind of Knowledge Base articles console on the 'Submit New Case' screen? The idea being that when customers type a subject or description, it searches keywords and finds ...
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45 views

What is best way to overcome <knowledge:articleList> max number of calls exceeded: 4

The Knowledge object I am working with has 5 Article Types and I want to create a Community VF page that will show the 2-3 most recently published articles for each article type. I am not able to use ...
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3answers
133 views

How to import knowledge articles using article import tool?

I need to import knowledge articles using article import tool of salesforce. I am referring this link :- https://ap1.salesforce.com/help/pdfs/en/salesforce_knowledge_import_cheatsheet.pdf but I am ...
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95 views

Custom knowledge:articleList not working

I want to build my own custom container, but I can't seem to get it working. My Configuration: The DataCategoryGroup is called: Knowledge_Base The DataCategory is: testCategory I have 10 articles in ...
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29 views

Customizing knowlegde

I am working on communities and wondered if there is a way i can use Out-Of-Box -knowledge for communities but instead of accessing it via tab I need to show it on Customized VF page. The Community ...
2
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1answer
189 views

Query on Data Categories

I am trying to fetch data category groups and categories, so that i can use it in my VF page. how do i query(SOQL) so that i can see all available data categories?
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2answers
62 views

Customer Portal - Knowledge : “Internal Server Error”

I am trying to set up Knowledge in a Customer Portal, but every time I search for an article I get "An internal server error has occurred Error ID: 1797483391-1440291 (-1880065560)". I have reported ...
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1answer
127 views

Article Type vs KnowledgeArticle

What is the difference between KnowledgeArticle and Article Type? As indicated in the picture above they have same fields.
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1answer
53 views

How to import data into the File field using “Import Article” feature?

I'm trying to import data per article type. This is using Login>Set up>Administration Set up>Data Management>Import Articles While doing this I'm getting an error: [MESSAGE 5/1/2015 4:33 AM] -- ...
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1answer
65 views

Override standard knowledge article edit page with VF page

Did anyone tried to override edit page of knowledge article? Is it possible to do like that.
2
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1answer
78 views

Publish translated articles through apex

I am updating translated article through apex. I need to publish them for that i tried with publish master version of article using ...
2
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0answers
24 views

Custom Validation on Knowledge Articles

I want to add some custom validation on articles. The problem is that articles don't support validation rules(idea) nor do they allow triggers(idea). You can do Process Builder or workflows, but those ...
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37 views

Knowledge Article Body Not Showing Up

We have a community cloud customer portal set up that we have Cases visible to the customer and during testing before launch, we have noticed that while attached articles after being displayed after ...
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1answer
143 views

Add Knowledge Article Rating entry with Apex

does anybody know whether it is possible to add new rating entries to Knowledge articles with Apex code? If yes, how would that code look like? I found some information on how to read the ...
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1answer
62 views

How to encourage users, visually, to associate a Knowledge Base article with a Case?

Our customer wants to encourage users to link Cases to Knowledge Base articles, preferably by some kind of warning/visual cue. Not all Cases must be linked to an article, but most can and should be. ...
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1answer
97 views

Does Community Designer Template : Kokua not support PKB?

We are implementing KB in community using Template:Kokua now. With login, user can access article and category. And without login, user can only see a web frame only, no category, no article(had ...
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176 views

SOQL query on knowledge article

How to create a query that will give me the following information on Draft Knowledge Base Articles: Assigned to , Assigned by , Assignment Details (Instructions) ,Assignment Due Date These fields ...
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34 views

Salesforce Knowledge user permission

When Knowledge Article is enabled on Cases, the user can attach the article to the cases. I want to stop user from being able to attach the article to the case. I just want to show them the suggested ...
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55 views

How to use email template with Knowledge article fields?

Even though the email template editor suggests that it should be possible to use only parts of an article that is attached to a Case, my experience is that the whole article is simply dumped into the ...
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41 views

Is there a possibility to override the standard look of the knowledge articles attached as PDFs in the send email functionality

Knowledge Articles are sent through the send email functionality as PDF attachments. Currently the knowledge articles that are sent as PDF’s attached to the email have the standard salesforce look and ...
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41 views

Creating Knowledge Articles with Rich Text Field

I have been asked to create a knowledge article with a Rich Text field in my org via NodeJS. So far i am able to fetch the records for the articles that i create manually. What i want to achieve is to ...
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1answer
23 views

Salesforce Knowledge mobile page link goes to summary page

We have a scenario where we have a mobile enabled website. There is a link to a Salesforce KB page: ...
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25 views

Knowledge database

My company managed to made salesforce customization for the sales agents, but not all sales agents are aware for all the scenarios that can occur. So, because of that I am trying to find app or ...
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0answers
227 views

How to query for articles without a data category?

I can query articles with specific data categories, for example: SELECT Title FROM KnowledgeArticleVersion WHERE PublishStatus='online' WITH DATA CATEGORY Geography__c ABOVE usa__c But what if I ...
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1answer
201 views

Data Category VS Article Type

I am looking for the difference between the two - dont both do the same job iei classify the articles and the access to them?
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1answer
150 views

Issues trying to test Knowledge Base Articles

I have some code that queries KnowledgeArticleVersions and I'm trying to test it. In order to do so, I first need to add articles... @isTest public class ORC_TestUtils { public static void ...
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24 views

Sticky Knowledge Base Filters

We are using Filters within our Knowledge Base to filter based on the Data Categories set for each article. For example, Product Version data category will filter on all KB articles set with the ...
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57 views

Public voting for knowledge articles

Is it possible to capture more than one public vote for knowledge articles? I'm trying to expose Knowledge Articles through Sites.com and would like to be able to capture user ratings. While fiddling ...
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71 views

How can we embed standard “Knowledge” tab in visual force page?

I tried with iframe tag and passed knowledge tab url in src attribute. . But it's not working. Even iframe not working for home tab as well but it's secondary issue.