Tagged Questions

The tag has no wiki summary.

learn more… | top users | synonyms

1
vote
0answers
15 views

How to map data categories with custom fields in a knowledge article?

I want to auto-populate a custom field in a knowledge article whenever a particular data category is selected. for example if a data category 'product1' is selected ,then the custom field should ...
1
vote
1answer
22 views

How to write a trigger to fire a task to a public group whenever an article is created(as draft) in the 'Article management' tab.

How to write a trigger to fire a task to a public group whenever an article is created(when they are in draft) in the 'Article management' tab. This is to send a task to the public group/team to read ...
1
vote
0answers
25 views

Knowledge search not returning articles created after Winter 15

We have installed the public knowledge app in sandbox. After Winter 15, articles created after winter 15 are not showing up in the search. Articles created before, are being returned. has anyone ...
1
vote
1answer
23 views

Enable salesforce knowledge in community - license requirements

I am going through community implementation guide , http://help.salesforce.com/help/pdfs/en/salesforce_communities_implementation.pdf which has section on enabling salesforce knowledge in community. ...
0
votes
1answer
30 views

Force.com with PKB - Only 3 Articles are visible

I set a force.com site and I discovered that only 3 published articles are visible on the front page, but when I use the search field I can see all articles. What is the way to display all articles, ...
2
votes
0answers
15 views

Article visibility in customer portal and partner portal

I read this while going through Knowledge implementation guide - Customer Portal users inherit the role visibility of the manager on the account. Can anyone please explain this. I don't have ...
1
vote
0answers
26 views

Salesforce Knowledge

I am not able to see the "Information" window when I look at knowledge in my developer org. Am I missing a permission? I can only see Title URL Name Summary Validation Status Without the ...
0
votes
1answer
19 views

on demand refresh of Knowledge One sidebar component

Wondering if anyone knows how to force a refresh of the Knowledge One Console Component from within the console itself, as a result of a button click for example ? Any suggestions most appreciated! ...
0
votes
0answers
12 views

Interacting with Salesforce Public Solutions iFrame

I'm currently implementing Public Solutions on an EE org, and trying to build any kind of "journey" up for end users. One of the key things I'm trying to get is, if the user cannot solve their problem ...
0
votes
0answers
38 views

Visualforce, knowledge:articleList, control search

I have article__kav with 2 fields "Public_Details__c" "Private_Details__c". I have a VF page with the knowledge:articleList tag with the keyword attribute set to a search string entered by a public ...
1
vote
0answers
63 views

Commandlink in knowledge:articleList component - method is not called/param doesn't set the parameter

When I click on the article title OpenArticlePage() method is not called, the portal homepage just refreshes. < apex:param > tag in the component doesn't set the parameter. Since the method is not ...
1
vote
1answer
120 views

What would be the best way to embed a video in salesforce articles

I definitely feel the Customer support which is conducted online, creates a great opportunity for us to utilize a knowledge base to guide customers to solutions without the need to contact support. A ...
1
vote
1answer
50 views

How to add a feed back button to knowledge article

Is it possible to add a feedback button Yes/No . Did this article answered your question in the public knowledge articles ? How to edit the page of knowledge articles in force.com site. When the ...
0
votes
0answers
36 views

Permissions for Knowledge Article Set-up vs Visiblity

When the knowledge article was setup in my sandbox i gave access for system administrator profile initially and now needs to set up for two custom profiles and i compared two profiles and enabled all ...
2
votes
1answer
59 views

Using URL Name in Articles

i created an article in salesforce.its url name is How-do-I-Change-my-Password .i have visualforce page.in which there is a link when clicked should redirect to article.i put href attribute value as ...
0
votes
0answers
38 views

In Public Knowledge Base, where is the body of the article defined?

I really want to be able to access and see how the body of the article is defined, but can't seem to find it. Anybody know?
0
votes
1answer
32 views

Creating Article using Partner API, Produce the following error: Visible In Public Knowledge Base: value not of required type: true

I am deploying an articles from one org to another using java and Partner WSDL. If one of the following fields: IsVisibleInPkb, IsVisibleInCsp, IsVisibleInPrm are set in the new article I get the ...
5
votes
1answer
154 views

How to access “servlet/rtaImage” resources over the API

Does anyone know if it's possible to access the images stored in a rich text area over the API using the username-password flow? I have images in Knowledge Articles that I would like to expose through ...
1
vote
0answers
39 views

PKB: Search results almost always include a group of four or five of the same articles that have no relation to the query

So on our Salesforce PKB, we have about 500 different articles. However when ever a search query matches one or two articles this group of four of five has some of them show up. They have barely any ...
0
votes
0answers
31 views

How to publish a Knowledge Article directly in Chatter Group?

I want to directly publish knowledge articles in chatter group. Please suggest how can we do so?
0
votes
0answers
59 views

Knowledge base articles is not working for force.com site giving page not found error

Hi i am implementing custom Vf page for knowledge article which will display list of article based on data categories. I am able to filter the articles by using data categories and display list using ...
1
vote
0answers
62 views

Knowledge Article Version not being retrieved through an SOQL on Site

I am trying to query the Knowledge Article Version object based on a list of Knowledge Article IDs that I have. The query seems to be working fine if I run it on the org or in the code, however when ...
0
votes
0answers
41 views

SFDC Live Agent + Knowledge

Is there a way to attach an Article to the Case automatically, if the agent uses that article to respond to customer while chatting with them on Live Agent (via the Chat Answer field on the Article) ? ...
1
vote
1answer
85 views

How to create ArticleType via Apex?

I am developing a test Class for a Controller .To have a sufficient test coverage I want to create ArticleTypes (_KAV) via Apex. Is this possible ,if so then how to accomplish this?
0
votes
0answers
25 views

Use Cases & Setting up SF knowledge

We have recently started using Salesforce Knowledge. It will act as one-stop shop for our existing knowledge base with different user access levels such as article viewer, creator, reviewer & ...
0
votes
0answers
53 views

Salesforce knowledge article type,How to add a custom field with look up relationship to User

For a knowledge article type, I need to define a custom field with look up relationship to User. The field on the detail page displays only Customer and Partner portal.What am I doing wrong?
2
votes
1answer
66 views

How to pop up or search the knowledge base based on the chat content in the live chat window?

I have set up live agent and knowledge base. I can manually search the knowledge articles entering the keywords. But i want to know is it possible as to search the knowledge articles based on the ...
0
votes
1answer
26 views

Can I replace the Create Article option in knowledge tab with my custom “Go” button

I want to build the exact page as the knowledge tab page but just want to replace the "Create Article" button with my custom "Go" button beside the search window. Is it possible?
2
votes
1answer
97 views

Knowledge Management - HTML vs. Rich Text vs CSS

We have thousands of articles. These articles will be eventually public facing on a website. We need our internal Knowledge Management Moderators to be able to easily revise, update and upload ...
8
votes
2answers
304 views

How to set public inline images in Knowledge Base Article

Background I'm developing an standard FAQ using Knowledge Base Articles. I've defined an Article Type FAQ which contains a Rich Text field called "Answer". The FAQ articles are exposed to an ...
0
votes
1answer
107 views

Knowledge Article Deployment Error

I receive the following errors when I attempt to deploy the metadata for 3 new article types (their objects). I understand the error is due to the compactLayoutAssignment, but I don't know what the ...
0
votes
0answers
73 views

Can we attach data from 'external data sources' as suggested article for a case

I've the articles coming from external data source. It's in the same format of Salesforce Articles(Same fields). Can we attach this external article as a suggested article to a case? Like we attach ...
0
votes
1answer
30 views

How to enforce role based accessibility for Knowledge Articles?

How to make users at specific roles be able to access knowledge articles created by the users on same roles? For example: there are four management streams. lets say: Billing Dept, Financial Dept, ...
1
vote
1answer
85 views

How to customize Knowledge Article votes

Is it possible to customize voting for Knowledge Articles? Client request is to only allow two choices ("Was this helpful? Yes/No") instead of 5 star ratings. I have not found any platform feature ...
5
votes
2answers
150 views

Implementing Knowledge in Salesforce Communities

I have a Salesforce Developer Edition Account. I have set up Knowledge(Articles) and a simple Community which implements Cases. The knowledge tab, even after adding it in the Community Tabs section ...
2
votes
0answers
118 views

Problems querying on KnowledgeArticle related objects

I'm trying to issue some SOQL which will return a KnowledgeArticle along with it's KnowledgeArticleVersion, ViewStats, and VoteStats. According to the Knowledge data model I should be able to do this ...
1
vote
1answer
103 views

How to create new KnowledgeArticle record from API

I am looking into building a web app using either the SOAP or REST API that would allow our clients team to generate new knowledgebase articles (service cloud) to be submitted to salesforce via the ...
2
votes
1answer
224 views

Knowledge Tab visibility on sandbox

Is the Knowledge Tab available in a sandbox? I am trying to add the Article and Knowledge Tabs on to the App in sandbox but I couldn't find Knowledge Tab. I have enabled Knowledge User and created ...
2
votes
2answers
155 views

How to access KnowledgeArticle content via REST API

Does anyone know if it's possible to access KnowledgeArticle content over the Salesforce REST API? All I can find are the KnowledgeArticle and KnowledgeArticleVersion objects which seem to have only ...
1
vote
1answer
126 views

Add a custom field to an Article type for knowledge articles

How to add a new custom field to an article type in salesforce. I am using the developer edition of Salesforce. I navigate to Customize -> Knowledge -> Article Types. When I click on 'edit' for ...
0
votes
1answer
323 views

Create/Edit or Update a knowledge article in Salesforce using apex code

How to create a new knowledgearticle object from Apex code in salesforce? Using the insert statement with a knowledgearticle shows a DML operation INSERT not allowed on KnowledgeArticleVersion error. ...
1
vote
0answers
167 views

Articles and Article Management in Salesforce1 Mobile App

Can Article and Article Management tabs be exposed on the Salesforce1 mobile app?
1
vote
1answer
170 views

Attach an already existing article(or even a solution) to a case in Salesforce

During the process of closing an open case, instead of creating a new article and attaching it to a case. I want to attach an already existing article/or solution. I went through the ...
2
votes
0answers
191 views

Embed Knowledge tab or Chatter in the fully branded community with in Site.com or Visualforce

Please advise how to embed Knowledge Base, Chatter like in the first screenshot here http://blogs.developerforce.com/developer-relations/2013/10/communities-plus-site-dot-com.html Is this done with ...
1
vote
1answer
840 views

Knowledge articles related list on a visualforce page

I have a Visualforce page where I have few fields coming from Cases. I need to have Knowledge Articles related list on the page for the Case. I cannot use Apex:detail tag as I need only specific ...
2
votes
1answer
117 views

Knowledge Base - Article Type as seperate tab

I'd like to organize content like FAQ and Training Articles so I created two article types like FAQ and Training. Is it Possible to place them in different tabs. Thanks in advance.
0
votes
1answer
253 views

How to create a VF page that searches on knowledge articles that match description

I have a field in my form called Description. Depending on what the user enters, I want to open a VF page that searches knowledge articles with this information and returns the results.
0
votes
1answer
37 views

Is there a way to report on who Last Published a Knowledge Article?

There are a number of fields available for version history tracking on Knowledge Articles, but I am not seeing where we can include who last published an article. When you look at the Version History ...
1
vote
2answers
144 views

How to restrict user from viewing specific article by category?

I have article knowledge enabled in my org and I would like to do some restriction that some users only able to see certain articles by category. I have created a few category group and my 'Default ...
5
votes
1answer
214 views

what are salesforce knowledge article use cases?

I am unable to understand exact what salesforce Knowledge used for. i understood that it is used to create ,publish and manage articles. can any one describe what are the exact use cases