Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need

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2
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0answers
13 views

Anyway to create Data Categories programmatically?

I have roughly 4 Active groups of 150 categories I need to create. Is there a way to create them programmatically? Other then typing them in 1 by 1 into the system?
1
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1answer
21 views

Post approval action on Knowledge articles

I have a business requirement as follows: When a knowledge article gets approved, the article title, subject and article link to be posted on chatter and will be available to specific group(s). I ...
1
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1answer
24 views

Article content overview field

I am trying to write a query to retrieve the title, document description and content overview of an article. I am able to find the title and document description on object KnowledgeArticleVersion. But ...
1
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0answers
13 views

API access to Knowledge article content inline images

I am using following code to access and save locally an SFDC inline image, but it does not work. i add the oauthHeader. I am getting the oauthHeader as : oauthHeader = new BasicHeader("Authorization"...
1
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1answer
45 views

Override knowledge auto suggest

Is it possible to override the knowledge auto suggest? Currently the knowledge auto suggests an article based on the case's subject. How can I modify and make it based on a custom field on Account. ...
0
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0answers
13 views

Salesforce Archived Knowledge Article shows in recent items

I have archived an article. Users are not able to search for it directly in global search as it gives them a anon matches found message. However, for the users who accessed it earlier it shows up in ...
0
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2answers
36 views

How to get knowledge article publish via REST?

Reading https://resources.docs.salesforce.com/sfdc/pdf/salesforce_knowledge_dev_guide.pdf It looks to me like it should be possible to publish a master article and settranslation of articleversion ...
0
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0answers
20 views

Chatter feed post for Knowledge Article in SF1 app

I was having few simple questions for which I am not able to figure out any documentation in SF. I am trying to figure out if we can add a chatter post to Knowledge article using standard sf1 ...
1
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1answer
35 views

How to get KnowledgeableUser records for user via apex?

I have few guys knowledgeable about some topics in Chatter and i'm trying to retreive these records via Apex. But there're no found results at all in dev console or just controller. How can I get ...
1
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1answer
34 views

Article not visible to non-authenticated users in Salesforce Community

We have a community build with the KOA template. Most all articles that are set to the data category are visible when searching and when going directly to the URL. However, there's one article that ...
0
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0answers
8 views

Navigation topic in Salesforce Communities Auto refresh

I have created a Napili template where I have a tab with topic navigation. So as per documentation here, we need to keep on adding even if there is a change in article in backend. Is there a way to ...
3
votes
1answer
80 views

Publishing Article in Test Class

I am having trouble with the publishing of Knowledge Article Versions(KAV) in a test class. I tried to use the PublishingService.publishArticle but I could not get it to work. It gave me the following ...
1
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0answers
43 views

Show Chatter feed for Knowledge article in Napili template community

I am trying to display feed for an article in my Napili template using standard record feed lightning component, but for knowledge articles it neevr loads. It works properly for custom objects Image -...
3
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0answers
28 views

Overcome 50,000 number of article limit

My company has around 80,000 articles, but salesforce has the limit of 50,000 articles. Is there way to overcome this using salesforce only. these article have information about diffirent products ...
0
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0answers
24 views

Access to entity 'KnowledgeArticleVersion' denied: Entity is not api accessible Stack Trace: null

When running a unit test accessing KnowledgeArticleVersion in my sandbox everything works fine, but when I run the unit test in PROD, I get the following error: Access to entity '...
0
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1answer
30 views

Private and public Knowledge Base

We want to develop two knowledge bases hosted on force.com sites. One will be the public one (authenticated within our private web domain) and the private one that should be accessible only by ...
0
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0answers
38 views

Display Custom Knowledge Article detail page on a new tab lightning component

I am trying to display a knowledge article detail page in a lightning component. Which I am not able to get through. Any help regarding same? Thanks, Ray
0
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1answer
32 views

How to describe Knowledge category object for sub categories

As per Salesforce documentation, 5 levels of categories are supported. Following code is giving information only about category with name Group_Category, but no information about child categories are ...
2
votes
1answer
19 views

Test Class for a Controller Extension on a custom Case Detail VF Page used in a Community

In order to create a Test Class for the following Controller Extension do I need to: Create an Account Create an Article or Articles Create a Case on the Account Attach an Article to the Case Load a ...
1
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1answer
37 views

Trying to get a list of attached Knowledge Articles from a Case w/o <apex:RelatedList

I have a Visualforce page in a Community that displays a users Case Details to them for their Case. The page is using standardController="Case" I am trying to get the list of attached knowledge ...
0
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2answers
71 views

How do I show the Attach to Case button using knowledge:articleRendererToolbar?

I am using a custom channel display for my article types. On the page that I have created to show this article, I am using the articleRendererToolbar so that users can vote, chatter, add topics, etc. ...
1
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1answer
173 views

Get Knowledge Articles for custom lightning component

I am trying to build a lightning component that will be used as a help landing page for one of our products. So I will be filtering the data category from apex and further filters by search terms ...
0
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0answers
20 views

Sort Articles by CaseAssociationCount issues SOSL

Seems like Salesforce wont allow me to sort articles by caseassociation count as the parent. Any ideas how I can accomplish this? SOSL FIND {*searchTerms*} RETURNING KnowledgeArticleVersion (...
1
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0answers
26 views

What values are allowed in the HTML Editor?

In creating a Knowledge Article, I was adding an img to it. I decided to flip over to the source view and add in a style="border: 1px solid black;" for a border and, after saving, the value of style ...
2
votes
2answers
218 views

Mass updating published articles

I have ~1000 Knowledge Articles that need to be updated. I've come across this class to accomplish this programmatically. Although I'm getting the following error every time I try to call one of these ...
3
votes
1answer
44 views

Find available languages for knowledge base articles in soql

I want to retrieve our stored knowledgebase articles regardless of the language they are in. However querying KnowledgeArticleVersion using SOQL requires a language be specified in the where clause or ...
2
votes
1answer
48 views

Knowledge One filter does not reset on new case

We have an issue where the Data Category filter that is used to filter articles when a case is saved is still being used the next time the user saves a new case and searches for an article. Any way ...
0
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0answers
45 views

Salesforce Knowledge || Can we use JavaScript or jQuery functions in Text (rich) data type?

In Salesforce Knowledge articles, I'm trying to push data in Salesforce. (after refering this - https://goo.gl/U4kFHW) I have the HTML file and it has few JavaScript function in it. I wasn't sure ...
0
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0answers
22 views

how can I change knowledge article type while editing the record using vf page

I have No idea how will i change article type of existing records . how is it possible please suggest thank you
-1
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1answer
48 views

Knowledge article not displaying body

I'm working on knowledge for the first time, think I set it up correctly. But when we create articles, there is a summary field but no field for the article text itself. Have been searching for hours, ...
1
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0answers
38 views

Narrow Search in public knowledge base is not working?

I am unable to get the Narrow Search section to appear on the PKB. I've checked all settings and permissions and nothing's jumping out at me. I follow the below Step to do this. From Setup, click ...
3
votes
0answers
50 views

How can I update public knowledge base views for an article?

Our org uses Salesforce Knowledge for publishing technical articles on our public support site. However, we opted to use our own independent site built on Site-Core rather than the PKB package ...
2
votes
1answer
63 views

Topics on Knowledge Articles from an external system

Has anybody run into the below issue when setting topics to a knowledge article from external system? I am using Rest to integrate. I receive the error.. ERROR: Error:Insert failed. First exception ...
0
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0answers
60 views

Article Type User Manual has been published and not downloadable

I have created an Article with type User Manual and one with Published Article. I published both for customer. When I try to download file with User Manual Article type there is no link to click to ...
1
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1answer
30 views

How can I edit a draft version of an article with apex?

trigger CloseArticleFeedback on aft__Article_Feedback__c (before update, before insert) { for (aft__Article_Feedback__c f : trigger.new) { if (f.aft__Feedback_Status__c == 'Closed') { /...
1
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1answer
36 views

How can I make articles from an external data source searchable in Salesforce Knowledge?

I think I need to use Lightning Connect, but I'm not exactly sure how to go about this.
5
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1answer
517 views

This feature is not currently enabled either for this record type or the given user type or org

I am setting up a Salesforce Community. I'm currently defining Topics and trying to associate topics with Articles, but when I try to do this, I get the following error: This feature is not ...
1
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0answers
24 views

Clear the value of a lookup field on an article using some form of automation (process builder, trigger, or workflow rule)?

My org tracks update requests on our published knowledge articles in an custom object that has a lookup relationship to our articles. When there is a new update request we edit the article and make ...
0
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1answer
88 views

Use knowledge:articleList hasMoreVar Attribute in rendered Expression

The knowledge:articleList component has an attribute named hasMoreVar. This attribute (similar to articleVar) allows me to declare a variable that returns true if the current article is not the last ...
3
votes
1answer
214 views

If I have the api name of a field, how can I get the label?

I have the API Name of a custom field on a knowledge article stored a string kav.articleType = 'Frequently_Asked_Question__kav'; where kav is a KnowledgeArticleVersion object. How can I get the ...
2
votes
1answer
253 views

Valid values for ContentType

I am creating a KAV article using Apex code. One of fields is a file field, and I set the various fields within there: Name, Content Type, and Body. It appears that I have to set the Content Type ...
0
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0answers
89 views

Salesforce communities-Knowledge vs Content

I am implementing a customer community with knowledge. I have a requirement to share marketing materials like blog posts, PDFs, Videos(upto 2-3GB) with customers. The marketing team should be able to ...
-2
votes
1answer
87 views

Beautiful example of Salesforce Public Knowledge? [closed]

We are redesigning our website and I want to share with our agency a good example of Salesforce public Knowledge. Also, what resources should I share with them about how they can build knowledge into ...
0
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0answers
29 views

Field Level-Security for Article Types - Customer Community

I setup the KB on my org and created an article type called "FAQ". Some fields don't need to be viewed by the customer through the customer portal. For some reason, I cannot edit the field level ...
1
vote
1answer
131 views

The location of Rich Text area image repository

Does anybody know how to access Rich Text area image repository programmatically? What is the object behind? I'd like to upload some files there and then reference them in the Rich Text content (...
0
votes
1answer
48 views

Creating Knowledge Articles with images

I am trying to import many articles from another system via REST api. I managed to create simple ones without additional (binary) resources. It works fine. But it is not very clear how to deal with ...
0
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2answers
31 views

Interesting Salesforce.com Blogs [closed]

Could you suggest me interesting blogs about development on the Salesforce.com Platform? I think its will be interesting not only for me. Thanks.
0
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0answers
66 views

Query Knowledge Article Type Query - if language is not always known ahead of time

I have custom vf page which loads some fields from knowledge article type, this page currently contains hard coded language filter in soql query which limits from loading any other non English content....
0
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0answers
42 views

Lightning Interface and Knowledge Base

I'm brand new on Lightning and I would like some help. Do you know if knowledge base can be added on lightning interface and what can be added to lightning interface regarding cases?
1
vote
1answer
99 views

Highlight relevant article text display on public knowledge base

I've tried searching but can't find anything to answer my question. We've got a customised version of PKB2 on a force.com site and I'm trying to update it so we can take advantage of keyword ...