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0answers
9 views

Can we attach data from 'external data sources' as suggested article for a case

I've the articles coming from external data source. It's in the same format of Salesforce Articles(Same fields). Can we attach this external article as a suggested article to a case? Like we attach ...
0
votes
1answer
9 views

How to enforce role based accessibility for Knowledge Articles?

How to make users at specific roles be able to access knowledge articles created by the users on same roles? For example: there are four management streams. lets say: Billing Dept, Financial Dept, ...
1
vote
1answer
26 views

How to customize Knowledge Article votes

Is it possible to customize voting for Knowledge Articles? Client request is to only allow two choices ("Was this helpful? Yes/No") instead of 5 star ratings. I have not found any platform feature ...
2
votes
1answer
31 views

Implementing Knowledge in Salesforce Communities

I have a Salesforce Developer Edition Account. I have set up Knowledge(Articles) and a simple Community which implements Cases. The knowledge tab, even after adding it in the Community Tabs section ...
2
votes
0answers
36 views

Problems querying on KnowledgeArticle related objects

I'm trying to issue some SOQL which will return a KnowledgeArticle along with it's KnowledgeArticleVersion, ViewStats, and VoteStats. According to the Knowledge data model I should be able to do this ...
1
vote
1answer
26 views

How to create new KnowledgeArticle record from API

I am looking into building a web app using either the SOAP or REST API that would allow our clients team to generate new knowledgebase articles (service cloud) to be submitted to salesforce via the ...
2
votes
1answer
38 views

Knowledge Tab visibility on sandbox

Is the Knowledge Tab available in a sandbox? I am trying to add the Article and Knowledge Tabs on to the App in sandbox but I couldn't find Knowledge Tab. I have enabled Knowledge User and created ...
2
votes
2answers
64 views

How to access KnowledgeArticle content via REST API

Does anyone know if it's possible to access KnowledgeArticle content over the Salesforce REST API? All I can find are the KnowledgeArticle and KnowledgeArticleVersion objects which seem to have only ...
1
vote
1answer
25 views

Add a custom field to an Article type for knowledge articles

How to add a new custom field to an article type in salesforce. I am using the developer edition of Salesforce. I navigate to Customize -> Knowledge -> Article Types. When I click on 'edit' for ...
0
votes
1answer
68 views

Create/Edit or Update a knowledge article in Salesforce using apex code

How to create a new knowledgearticle object from Apex code in salesforce? Using the insert statement with a knowledgearticle shows a DML operation INSERT not allowed on KnowledgeArticleVersion error. ...
1
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0answers
33 views

Articles and Article Management in Salesforce1 Mobile App

Can Article and Article Management tabs be exposed on the Salesforce1 mobile app?
1
vote
0answers
35 views

Attach an already existing article(or even a solution) to a case in Salesforce

During the process of closing an open case, instead of creating a new article and attaching it to a case. I want to attach an already existing article/or solution. I went through the ...
1
vote
0answers
62 views

Embed Knowledge tab or Chatter in the fully branded community with in Site.com or Visualforce

Please advise how to embed Knowledge Base, Chatter like in the first screenshot here http://blogs.developerforce.com/developer-relations/2013/10/communities-plus-site-dot-com.html Is this done with ...
1
vote
1answer
244 views

Knowledge articles related list on a visualforce page

I have a Visualforce page where I have few fields coming from Cases. I need to have Knowledge Articles related list on the page for the Case. I cannot use Apex:detail tag as I need only specific ...
2
votes
1answer
43 views

Knowledge Base - Article Type as seperate tab

I'd like to organize content like FAQ and Training Articles so I created two article types like FAQ and Training. Is it Possible to place them in different tabs. Thanks in advance.
0
votes
1answer
41 views

How to create a VF page that searches on knowledge articles that match description

I have a field in my form called Description. Depending on what the user enters, I want to open a VF page that searches knowledge articles with this information and returns the results.
0
votes
1answer
27 views

Is there a way to report on who Last Published a Knowledge Article?

There are a number of fields available for version history tracking on Knowledge Articles, but I am not seeing where we can include who last published an article. When you look at the Version History ...
1
vote
2answers
44 views

How to restrict user from viewing specific article by category?

I have article knowledge enabled in my org and I would like to do some restriction that some users only able to see certain articles by category. I have created a few category group and my 'Default ...
5
votes
1answer
77 views

what are salesforce knowledge article use cases?

I am unable to understand exact what salesforce Knowledge used for. i understood that it is used to create ,publish and manage articles. can any one describe what are the exact use cases
2
votes
1answer
91 views

Knowledge Articles not being displayed on a VF page

I have created a Force.com site and am trying to expose Knowledge articles to that site. I have created a VF page which will display a list of Knowledge articles. This page is the home page for ...
1
vote
1answer
46 views

Viability check for a project on Salesforce

I have this project in discussion, and I would like to see if this project can possibly be developed on top of Salesforce. I need to host N number of responsive web pages on Salesforce which should ...
12
votes
1answer
101 views

Syntax highlight in Knowledge articles

We are planning to move our current knowledge base to Salesforce Knowledge. One of the main concerns is that we have tons of sample code in different languages (C#, JavaScript, VB, Delphi) and it ...
2
votes
2answers
135 views

Salesforce as a Data Source

I'm completely new to salesforce platform. I'm yet to explore most of the features salesforce does have. Here, I'm trying to develop a mobile application which can display articles created over the ...
2
votes
0answers
96 views

apex:param inside knowledge:articlelist

I appear to be having issues with apex:param being used inside the knowledge:articlelist component. I was wondering if anyone had experienced similar issues or possibly (hopefully) knew a fix. Here ...
2
votes
1answer
150 views

Knowledge Sites page not displaying

I have installed the Knowledge application from the appexchange: https://appexchange.salesforce.com/listingDetail?listingId=a0N300000059QxXEAU I have followed all the steps in the installation guide ...
3
votes
1answer
257 views

Knowledge - How to filter SOSL results by a SOQL and save on API calls?

My organization frequently does work with SalesForce knowledge. And the recommended way to search Knowledge is either by the exact type of the article that you created in your instance or by the ...
3
votes
1answer
233 views

Mass update Knowledge Articles with Data Categories

Is there any possible way to update an existing set of knowledge articles to include specific data categories without manually going into each one? Can this be achieved with data Loader?
6
votes
1answer
238 views

Customer Portal/Knowledge with integration ASP.NET

I normally work on an ASP.NET site, which has its own ASP.NET Membership and profiles. Salesforce was introduced to the company to provide a CRM. Initially the member profiles that the site creates ...
4
votes
0answers
123 views

Why is KnowledgeArticleVersion not in Schema.getGlobalDescribe()?

It's a bit inconvenient that this returns null: system.debug( Schema.getGlobalDescribe().get('KnowledgeArticleVersion') ); While this does not: system.debug( ...
4
votes
2answers
182 views

What options are available when trying to “relate” Knowledge Articles to custom objects?

Articles don't support lookup fields and maintaining a "foreign key" to lookup an article could get messy. What's options are available and what are the pros and cons?
2
votes
1answer
55 views

Is there a way or a trick to set article translations to draft status in mass?

When you look at the published article translations on the Article Management tab, there is no way to mass edit them, there doesn't seem to be a way to set them to draft status unless you go one by ...
2
votes
1answer
203 views

Import articles via UI import feature using Zip file

I am trying to prepare a zip file to import new articles into my org/sandbox but having trouble with mapping some key rich text area fields such as solution__c and Description__c. When I add them to ...
1
vote
2answers
102 views

How do I set the [popup] parameter on a Knowledge article to false?

In the Knowledge Articles "Search Results" the URL for each article includes the parameter popup with a value of true and I am interested in rendering the parameter value as false so that the article ...
4
votes
2answers
202 views

Tagging Knowledge Articlees

What is the best way to "tag" knowledge articles? By tagging I mean functionality similar to that of StackExchange in that I can assign none, one or more labels/tags to an article. Is this ...
2
votes
2answers
287 views

How to mass archive articles in Apex?

I am trying to mass archive articles but entering the below in the developer console returns: Method does not exist or incorrect signature ...
3
votes
2answers
288 views

Search all articles and receive body in single SOSL?

Is there a way to search articles from multiple article types and receive back custom fields for each article type with a single SOSL? Sample knowledge bases query the KnowledgeArticleVersion table. ...
5
votes
1answer
105 views

Structuring content inside Knowledge

After a product demo with the Salesforce crew and also some poking around other companies’ help sites I’m coming to the conclusion that it’s difficult to publish content (or Articles) in a hierarchy. ...
3
votes
0answers
81 views

Is possible to relate Data Categories to custom objects records?

I have some data in Knowledge and Answers that I'd love to relate to other data in custom objects? Is it possible to refer data categories from custom objects, besides sort of manually (and ...
3
votes
1answer
166 views

Can you add relationships to knowledge articles?

It seems like the answer to this is no but I wanted to ask anyway. Knowledge articles themselves dont allow a lookup or a mater-detail field. And from what i can tell you cant add a lookup field ...
5
votes
2answers
328 views

How to create an article translation via API?

I am having problems to understand how can I create the translated version of an existing article through Apex. I have the KnowledgeArticleId but I don't know what's the method to create lets say a ...
1
vote
2answers
362 views

How to query large knowledgearticle records in apex? more than 50,000

I stumbled upon an issue in the article search page today and not able to reason it. Below is the sample controller for querying knowledgearticle which SFDC has provided in the knowledge aricle guide. ...
3
votes
1answer
175 views

Customer portal for internal company use?

Has anyone had experience with implementing a customer portal for your own company communications and knowledge base. For example, setting up an account for your company with all your employees as ...
1
vote
2answers
370 views

how to show the images of article ratings and most viewed articles

I am currently displaying all the articles based on search results and certain business conditions in a VF page. When displaying the articlelist i am using <knowledge:articleList> which is all ...
0
votes
1answer
147 views

Filter out articles published internally using knowledge:articleList

I am trying to get a list of only the articles available in our customer portal or public kb but I dont see how to filter by channel using "knowledge:articleList". Is this possible or will I need to ...
1
vote
2answers
97 views

Use Salesforce to store product Documentation?

I have been asked if we can store our documentation as knowledge base articles. This sounds doable if you think of every document page as an individual article. The problem I see is that, if the ...
5
votes
2answers
156 views

Having trouble getting the KnowledgeArticleViewStat for the KnowledgeArticle

So I am trying to get the KnowledgeArticleViewStat for a specific KnowledgeArticle. I am using the KnowledgeArticleViewStat.ParentId to match it to the KnowledgeArticle.Id. This is my controller: ...
2
votes
1answer
336 views

Custom search on Knowledge Articles. Need pros and cons

What are the pros and cons on implementation of our own search (using either soql or sosl) on knowledge articles instead of using standard knowledge components for search and display. Is it really ...
1
vote
2answers
742 views

How to find Knowledge Article Type?

I am querying the KnowledgeArticleVersion table to list all articles in order to display a list of links to articles. Because of some limitations I cannot use the <knowledge:articleList> tag. ...
0
votes
2answers
443 views

Display Articles in a tree like structure

I am trying to create a VisualForce page where I display our articles in a tree like structure. There are only 2 levels in the tree, so like: +Root ++Geography ++Politics ++Economy There are ...