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1
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1answer
65 views

What would be the best way to embed a video in salesforce articles

I definitely feel the Customer support which is conducted online, creates a great opportunity for us to utilize a knowledge base to guide customers to solutions without the need to contact support. A ...
1
vote
1answer
23 views

How to add a feed back button to knowledge article

Is it possible to add a feedback button Yes/No . Did this article answered your question in the public knowledge articles ? How to edit the page of knowledge articles in force.com site. When the ...
0
votes
0answers
21 views

Permissions for Knowledge Article Set-up vs Visiblity

When the knowledge article was setup in my sandbox i gave access for system administrator profile initially and now needs to set up for two custom profiles and i compared two profiles and enabled all ...
2
votes
1answer
33 views

Using URL Name in Articles

i created an article in salesforce.its url name is How-do-I-Change-my-Password .i have visualforce page.in which there is a link when clicked should redirect to article.i put href attribute value as ...
0
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0answers
25 views

In Public Knowledge Base, where is the body of the article defined?

I really want to be able to access and see how the body of the article is defined, but can't seem to find it. Anybody know?
0
votes
1answer
13 views

Creating Article using Partner API, Produce the following error: Visible In Public Knowledge Base: value not of required type: true

I am deploying an articles from one org to another using java and Partner WSDL. If one of the following fields: IsVisibleInPkb, IsVisibleInCsp, IsVisibleInPrm are set in the new article I get the ...
5
votes
1answer
75 views

How to access “servlet/rtaImage” resources over the API

Does anyone know if it's possible to access the images stored in a rich text area over the API using the username-password flow? I have images in Knowledge Articles that I would like to expose through ...
1
vote
0answers
20 views

PKB: Search results almost always include a group of four or five of the same articles that have no relation to the query

So on our Salesforce PKB, we have about 500 different articles. However when ever a search query matches one or two articles this group of four of five has some of them show up. They have barely any ...
0
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0answers
20 views

How to publish a Knowledge Article directly in Chatter Group?

I want to directly publish knowledge articles in chatter group. Please suggest how can we do so?
0
votes
0answers
37 views

Knowledge base articles is not working for force.com site giving page not found error

Hi i am implementing custom Vf page for knowledge article which will display list of article based on data categories. I am able to filter the articles by using data categories and display list using ...
1
vote
0answers
31 views

Knowledge Article Version not being retrieved through an SOQL on Site

I am trying to query the Knowledge Article Version object based on a list of Knowledge Article IDs that I have. The query seems to be working fine if I run it on the org or in the code, however when ...
0
votes
0answers
24 views

SFDC Live Agent + Knowledge

Is there a way to attach an Article to the Case automatically, if the agent uses that article to respond to customer while chatting with them on Live Agent (via the Chat Answer field on the Article) ? ...
1
vote
1answer
51 views

How to create ArticleType via Apex?

I am developing a test Class for a Controller .To have a sufficient test coverage I want to create ArticleTypes (_KAV) via Apex. Is this possible ,if so then how to accomplish this?
0
votes
0answers
19 views

Use Cases & Setting up SF knowledge

We have recently started using Salesforce Knowledge. It will act as one-stop shop for our existing knowledge base with different user access levels such as article viewer, creator, reviewer & ...
0
votes
0answers
43 views

Salesforce knowledge article type,How to add a custom field with look up relationship to User

For a knowledge article type, I need to define a custom field with look up relationship to User. The field on the detail page displays only Customer and Partner portal.What am I doing wrong?
2
votes
1answer
43 views

How to pop up or search the knowledge base based on the chat content in the live chat window?

I have set up live agent and knowledge base. I can manually search the knowledge articles entering the keywords. But i want to know is it possible as to search the knowledge articles based on the ...
0
votes
1answer
19 views

Can I replace the Create Article option in knowledge tab with my custom “Go” button

I want to build the exact page as the knowledge tab page but just want to replace the "Create Article" button with my custom "Go" button beside the search window. Is it possible?
2
votes
1answer
63 views

Knowledge Management - HTML vs. Rich Text vs CSS

We have thousands of articles. These articles will be eventually public facing on a website. We need our internal Knowledge Management Moderators to be able to easily revise, update and upload ...
6
votes
2answers
180 views

How to set public inline images in Knowledge Base Article

Background I'm developing an standard FAQ using Knowledge Base Articles. I've defined an Article Type FAQ which contains a Rich Text field called "Answer". The FAQ articles are exposed to an ...
0
votes
1answer
84 views

Knowledge Article Deployment Error

I receive the following errors when I attempt to deploy the metadata for 3 new article types (their objects). I understand the error is due to the compactLayoutAssignment, but I don't know what the ...
0
votes
0answers
44 views

Can we attach data from 'external data sources' as suggested article for a case

I've the articles coming from external data source. It's in the same format of Salesforce Articles(Same fields). Can we attach this external article as a suggested article to a case? Like we attach ...
0
votes
1answer
21 views

How to enforce role based accessibility for Knowledge Articles?

How to make users at specific roles be able to access knowledge articles created by the users on same roles? For example: there are four management streams. lets say: Billing Dept, Financial Dept, ...
1
vote
1answer
53 views

How to customize Knowledge Article votes

Is it possible to customize voting for Knowledge Articles? Client request is to only allow two choices ("Was this helpful? Yes/No") instead of 5 star ratings. I have not found any platform feature ...
5
votes
2answers
98 views

Implementing Knowledge in Salesforce Communities

I have a Salesforce Developer Edition Account. I have set up Knowledge(Articles) and a simple Community which implements Cases. The knowledge tab, even after adding it in the Community Tabs section ...
2
votes
0answers
82 views

Problems querying on KnowledgeArticle related objects

I'm trying to issue some SOQL which will return a KnowledgeArticle along with it's KnowledgeArticleVersion, ViewStats, and VoteStats. According to the Knowledge data model I should be able to do this ...
1
vote
1answer
79 views

How to create new KnowledgeArticle record from API

I am looking into building a web app using either the SOAP or REST API that would allow our clients team to generate new knowledgebase articles (service cloud) to be submitted to salesforce via the ...
2
votes
1answer
136 views

Knowledge Tab visibility on sandbox

Is the Knowledge Tab available in a sandbox? I am trying to add the Article and Knowledge Tabs on to the App in sandbox but I couldn't find Knowledge Tab. I have enabled Knowledge User and created ...
2
votes
2answers
116 views

How to access KnowledgeArticle content via REST API

Does anyone know if it's possible to access KnowledgeArticle content over the Salesforce REST API? All I can find are the KnowledgeArticle and KnowledgeArticleVersion objects which seem to have only ...
1
vote
1answer
101 views

Add a custom field to an Article type for knowledge articles

How to add a new custom field to an article type in salesforce. I am using the developer edition of Salesforce. I navigate to Customize -> Knowledge -> Article Types. When I click on 'edit' for ...
0
votes
1answer
242 views

Create/Edit or Update a knowledge article in Salesforce using apex code

How to create a new knowledgearticle object from Apex code in salesforce? Using the insert statement with a knowledgearticle shows a DML operation INSERT not allowed on KnowledgeArticleVersion error. ...
1
vote
0answers
118 views

Articles and Article Management in Salesforce1 Mobile App

Can Article and Article Management tabs be exposed on the Salesforce1 mobile app?
1
vote
1answer
99 views

Attach an already existing article(or even a solution) to a case in Salesforce

During the process of closing an open case, instead of creating a new article and attaching it to a case. I want to attach an already existing article/or solution. I went through the ...
2
votes
0answers
147 views

Embed Knowledge tab or Chatter in the fully branded community with in Site.com or Visualforce

Please advise how to embed Knowledge Base, Chatter like in the first screenshot here http://blogs.developerforce.com/developer-relations/2013/10/communities-plus-site-dot-com.html Is this done with ...
1
vote
1answer
643 views

Knowledge articles related list on a visualforce page

I have a Visualforce page where I have few fields coming from Cases. I need to have Knowledge Articles related list on the page for the Case. I cannot use Apex:detail tag as I need only specific ...
2
votes
1answer
88 views

Knowledge Base - Article Type as seperate tab

I'd like to organize content like FAQ and Training Articles so I created two article types like FAQ and Training. Is it Possible to place them in different tabs. Thanks in advance.
0
votes
1answer
162 views

How to create a VF page that searches on knowledge articles that match description

I have a field in my form called Description. Depending on what the user enters, I want to open a VF page that searches knowledge articles with this information and returns the results.
0
votes
1answer
33 views

Is there a way to report on who Last Published a Knowledge Article?

There are a number of fields available for version history tracking on Knowledge Articles, but I am not seeing where we can include who last published an article. When you look at the Version History ...
1
vote
2answers
94 views

How to restrict user from viewing specific article by category?

I have article knowledge enabled in my org and I would like to do some restriction that some users only able to see certain articles by category. I have created a few category group and my 'Default ...
5
votes
1answer
159 views

what are salesforce knowledge article use cases?

I am unable to understand exact what salesforce Knowledge used for. i understood that it is used to create ,publish and manage articles. can any one describe what are the exact use cases
2
votes
1answer
157 views

Knowledge Articles not being displayed on a VF page

I have created a Force.com site and am trying to expose Knowledge articles to that site. I have created a VF page which will display a list of Knowledge articles. This page is the home page for ...
1
vote
1answer
49 views

Viability check for a project on Salesforce

I have this project in discussion, and I would like to see if this project can possibly be developed on top of Salesforce. I need to host N number of responsive web pages on Salesforce which should ...
12
votes
2answers
135 views

Syntax highlight in Knowledge articles

We are planning to move our current knowledge base to Salesforce Knowledge. One of the main concerns is that we have tons of sample code in different languages (C#, JavaScript, VB, Delphi) and it ...
2
votes
2answers
207 views

Salesforce as a Data Source

I'm completely new to salesforce platform. I'm yet to explore most of the features salesforce does have. Here, I'm trying to develop a mobile application which can display articles created over the ...
2
votes
0answers
185 views

apex:param inside knowledge:articlelist

I appear to be having issues with apex:param being used inside the knowledge:articlelist component. I was wondering if anyone had experienced similar issues or possibly (hopefully) knew a fix. Here ...
2
votes
1answer
215 views

Knowledge Sites page not displaying

I have installed the Knowledge application from the appexchange: https://appexchange.salesforce.com/listingDetail?listingId=a0N300000059QxXEAU I have followed all the steps in the installation guide ...
3
votes
1answer
350 views

Knowledge - How to filter SOSL results by a SOQL and save on API calls?

My organization frequently does work with SalesForce knowledge. And the recommended way to search Knowledge is either by the exact type of the article that you created in your instance or by the ...
3
votes
1answer
431 views

Mass update Knowledge Articles with Data Categories

Is there any possible way to update an existing set of knowledge articles to include specific data categories without manually going into each one? Can this be achieved with data Loader?
7
votes
1answer
296 views

Customer Portal/Knowledge with integration ASP.NET

I normally work on an ASP.NET site, which has its own ASP.NET Membership and profiles. Salesforce was introduced to the company to provide a CRM. Initially the member profiles that the site creates ...
4
votes
0answers
172 views

Why is KnowledgeArticleVersion not in Schema.getGlobalDescribe()?

It's a bit inconvenient that this returns null: system.debug( Schema.getGlobalDescribe().get('KnowledgeArticleVersion') ); While this does not: system.debug( ...
4
votes
2answers
284 views

What options are available when trying to “relate” Knowledge Articles to custom objects?

Articles don't support lookup fields and maintaining a "foreign key" to lookup an article could get messy. What's options are available and what are the pros and cons?