Salesforce Knowledge is a knowledge base where users can easily create and manage content, known as articles, and quickly find and view the articles they need

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2
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1answer
15 views

Topics on Knowledge Articles from an external system

Has anybody run into the below issue when setting topics to a knowledge article from external system? I am using Rest to integrate. I receive the error.. ERROR: Error:Insert failed. First exception ...
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12 views

Article Type User Manual has been published and not downloadable

I have created an Article with type User Manual and one with Published Article. I published both for customer. When I try to download file with User Manual Article type there is no link to click to ...
1
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1answer
13 views

How can I edit a draft version of an article with apex?

trigger CloseArticleFeedback on aft__Article_Feedback__c (before update, before insert) { for (aft__Article_Feedback__c f : trigger.new) { if (f.aft__Feedback_Status__c == 'Closed') { ...
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1answer
13 views

How can I make articles from an external data source searchable in Salesforce Knowledge?

I think I need to use Lightning Connect, but I'm not exactly sure how to go about this.
2
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1answer
52 views

This feature is not currently enabled either for this record type or the given user type or org

I am setting up a Salesforce Community. I'm currently defining Topics and trying to associate topics with Articles, but when I try to do this, I get the following error: This feature is not ...
1
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0answers
17 views

Clear the value of a lookup field on an article using some form of automation (process builder, trigger, or workflow rule)?

My org tracks update requests on our published knowledge articles in an custom object that has a lookup relationship to our articles. When there is a new update request we edit the article and make ...
0
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32 views

Use knowledge:articleList hasMoreVar Attribute in rendered Expression

The knowledge:articleList component has an attribute named hasMoreVar. This attribute (similar to articleVar) allows me to declare a variable that returns true if the current article is not the last ...
3
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1answer
135 views

If I have the api name of a field, how can I get the label?

I have the API Name of a custom field on a knowledge article stored a string kav.articleType = 'Frequently_Asked_Question__kav'; where kav is a KnowledgeArticleVersion object. How can I get the ...
1
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1answer
44 views

Valid values for ContentType

I am creating a KAV article using Apex code. One of fields is a file field, and I set the various fields within there: Name, Content Type, and Body. It appears that I have to set the Content Type ...
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27 views

Salesforce communities-Knowledge vs Content

I am implementing a customer community with knowledge. I have a requirement to share marketing materials like blog posts, PDFs, Videos(upto 2-3GB) with customers. The marketing team should be able to ...
-2
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1answer
31 views

Beautiful example of Salesforce Public Knowledge? [closed]

We are redesigning our website and I want to share with our agency a good example of Salesforce public Knowledge. Also, what resources should I share with them about how they can build knowledge into ...
0
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0answers
21 views

Field Level-Security for Article Types - Customer Community

I setup the KB on my org and created an article type called "FAQ". Some fields don't need to be viewed by the customer through the customer portal. For some reason, I cannot edit the field level ...
1
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1answer
53 views

The location of Rich Text area image repository

Does anybody know how to access Rich Text area image repository programmatically? What is the object behind? I'd like to upload some files there and then reference them in the Rich Text content ...
0
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0answers
23 views

Creating Knowledge Articles with images

I am trying to import many articles from another system via REST api. I managed to create simple ones without additional (binary) resources. It works fine. But it is not very clear how to deal with ...
0
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2answers
25 views

Interesting Salesforce.com Blogs [closed]

Could you suggest me interesting blogs about development on the Salesforce.com Platform? I think its will be interesting not only for me. Thanks.
0
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0answers
39 views

Query Knowledge Article Type Query - if language is not always known ahead of time

I have custom vf page which loads some fields from knowledge article type, this page currently contains hard coded language filter in soql query which limits from loading any other non English ...
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0answers
21 views

Lightning Interface and Knowledge Base

I'm brand new on Lightning and I would like some help. Do you know if knowledge base can be added on lightning interface and what can be added to lightning interface regarding cases?
1
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1answer
49 views

Highlight relevant article text display on public knowledge base

I've tried searching but can't find anything to answer my question. We've got a customised version of PKB2 on a force.com site and I'm trying to update it so we can take advantage of keyword ...
3
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0answers
23 views

Visual force apex:vote component doesn't rerender the area

I've encountered with a bit strange behaviour related to apex:vote visual force component. According to the official documentation this component has 'rerender' attribute (as basically many others). ...
0
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0answers
19 views

Data category relationships for knowledge articles

Having a hard time finding the data category relationships for knowledge articles in my org. I was hoping to know how the relationship between the two are represented also is there any way to pull ...
0
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32 views

SOQL Query for KnowledgeArticleVersion , Topic and TopicAssignment

I need help in relationship of KnowledgeArticleVersion , TopicAssignment and TOpic Table in salesforce. KnowledgeArticleVersion - ID field related to TopicAssignment - entityid and TopicAssignment- ...
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10 views

Change default language for knowledge sidebar

Is it possible to change the default language for the knowledge sidebar. The widget is showing articles based on another language than what my primary language is. I know I can change it through ...
1
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1answer
26 views

Is there a way to include the data categories associated with an object in an outbound message?

My org needs to send article data to our Sitecore CMS for publication on our public knowledgebase. I think setting up a workflow rule with an outbound message for the creation/editing of articles is ...
0
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1answer
31 views

Display Knowledge Articles in Force.com Site

I have a list of knowledge articles are are displayed on my Force.com site. Is there a way to display these articles in the order of created date? Display the latest on top? I am very new to this and ...
0
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0answers
29 views

reporting knowledge article custom fields

There has been a change in how knowledge article custom report types are defined https://help.salesforce.com/HTViewHelpDoc?id=knowledge_custom_reports_fields.htm&language=en_US Any custom fields ...
2
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0answers
16 views

Inserting $User.FirstName into a KB Article?

How do I insert a user's first name into an article? I know it's {!$User.FirstName}, but what's the code necessary to do it? Is it possible to add apex code into the Standard Editor with Source ...
1
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1answer
35 views

Salesforce Knolwedge API - Bulk Insert/Export

I reviewed the Knowledge rest api which only provides means to process single article at a time, is there a bulk api for knowledge? does anybody used SOAP API or bulk API for knowledge data ...
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0answers
24 views

Pagination implementation for PKB Site

I have been working at implementing a public knowledge base based on the sample and there is some functionality that I am missing. Any help appreciated. 1) The pagination works, but it feels very ...
0
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0answers
12 views

PKB: Creating a case attached to a contact

When people create a case via the Public Knowledge Base, all of the information is put into the Case Description field. Is there a way to have the email, name, and everything else go in the ...
1
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1answer
31 views

Knowledge in Site.com

I want to expose Knowledge using the site.com publisher, but I am running into some query limitations. I have written SOQL queries for knowledge in the past so I under stand that there is some ...
1
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1answer
36 views

How to navigate to specific site from from submit in an Apex Component

I'm customizing Public Knowledge Base - to have a custom webform to enable users to save an case with required informations. But now when I submit the form - The page just reloads - and locks fields. ...
2
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0answers
70 views

Show custom VF pages in Public Knowledge Base frame

I need to show a custom Web-Form (Web-to-case) inside my Public Knowledge Base. But how can I show it in the "right-content" area of the screen (saying: Popular articles area on the picture). When ...
0
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2answers
28 views

PKB2 Search and Narrow functions returning a default VF page instead of custom VF page

So I'm using PKB2 to create a customer facing knowledge base. I've followed the App Guide, and made clones of all of the pages that the guide says to. I've replaced all of the references to the ...
0
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0answers
39 views

FAQ__kav not being queried in another language

I have following query in my Controller to get FAQ article based on id passed to the page. It works fine when working with en_US language articles but it does not work for the fr language. I have ...
0
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0answers
43 views

How to query for Salesforce Chatter Answers

I want to query against all likes and dislikes for Questions and Replies inserted into SFDC. For Replies, I can query on 'Vote' object and retrieve the likes but I am unable to query likes on ...
0
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2answers
26 views

Unable to edit Knowledge article that has lookup to deleted record

In our org we have a Knowledge article type that has a lookup field to Contact. We also have duplicate Contacts. When merging duplicate Contacts, Salesforce does not take into account that there might ...
0
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1answer
101 views

Display Visualforce page in the channel Display field for article type

I created a new Article type and created a visualforce page which I would like to use for the custom article type. What is the trick behind displaying the visualforce page that I created in the ...
0
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0answers
49 views

Public Knowledge Base + Google Indexing

I have a Knowlege Base site (force.com) and I am trying to get it indexed on Google. I followed the instructions on Google on how to do that, but I'm getting stuck on the step where I have to submit ...
1
vote
1answer
101 views

Migrating from existing legacy Knowledge base to Salesforce Knowledge base

Our organisation has decided to move from legacy knowledge base system to Salesforce Knowledge base. We have huge KB and bunch of files (doc, pdf). One of the solution is to move from existing KB ...
0
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1answer
55 views

Creating a “Flag It” function on articles for revision

Our users create 50+ Knowledge Articles a day. For better moderation we would like for any user to be able to flag an article that has inaccurate information. Best case scenario the flag would put the ...
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0answers
33 views

Changing Knowledge Base Master Language on Articles

Software__ka[] skba = [SELECT Id, MasterLanguage FROM Software__ka WHERE ... AND MasterLanguage = 'en_US']; for (Software__ka art : skba) art.MasterLanguage = 'zh_CN'; update skba; Gives the ...
0
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1answer
85 views

How to display or use custom field in KnowledgeArticle listing at Visualforce page

I am using <knowledge:articleList articleVar="article" pageNumber="{!currentPageNumber}" hasMoreVar="false" pageSize="3"> standard component. <apex:outputText value="{articleVar.title}"/> ...
0
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1answer
14 views

im getting this error “ ReviewCont : List has no rows for assignment to SObject”

public class ReviewCont { public String p_id; public product2 prod{set;get;} public Attachment at{set;get;} public Boolean show{set;get;} public Boolean showt{set;get;} public ...
1
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0answers
21 views

Unknown property 'VfSearchController.article'

I am using chapter 3 in Salesforce Knowledge Developer Guide Version 34.0, Summer ’15 as a starting point to build a Knowledge search page. Our data category hierarchy is: Topics > Product Name > ...
5
votes
1answer
258 views

Solutions vs. Knowledge Base

In my analysis, it seems that there are several features that Knowledge Base (KB) has that would make it edge out the free Solutions framework, and the rumor that Solutions is no longer being ...
0
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1answer
80 views

List Knowledge Articles on Visualforce Page

I am working on KnowledgeArticleVersion and want to show the list of articles on Visual force page. SObjectType objToken = Schema.getGlobalDescribe().get('KnowledgeArticleVersion'); ...
0
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0answers
19 views

Re-exporting Knowledge Articles for Translation Using a Translation Queue?

A have a bunch of Knowledge Articles that I've already exported for translation and haven't gotten translations back for yet since we decided to go with a smaller set. However, when I try to add that ...
1
vote
2answers
161 views

Knowledge tab invisible for customer community profile user

I have been trying to accomplish below and tired of trying. Please help me. I am trying to setup a customer community which should display knowledge tab and other custom object tabs. Knowledge ...
0
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2answers
328 views

Querying all fields of an Article in Apex

I'm a bit confused about the way Knowledge Articles work. To try them out, I've created an Article type, added a single custom field and created a draft article with some dummy data. The goal is to ...
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0answers
87 views

How to get fields list and metadata of an article type using apex-mdapi?

I was trying to get fields list and metadata of an article type (ArticleTypeName__kav object), since I can't get if from the Schema.getGlobalDescribe(). That what I was trying: ...