The knowledge tag has no wiki summary.
2
votes
0answers
32 views
Why is KnowledgeArticleVersion not in Schema.getGlobalDescribe()?
It's a bit inconvenient that this returns null:
system.debug( Schema.getGlobalDescribe().get('KnowledgeArticleVersion') );
While this does not:
system.debug( ...
1
vote
0answers
16 views
What options are available when trying to “relate” Knowledge Articles to custom objects?
Articles don't support lookup fields and maintaining a "foreign key" to lookup an article could get messy. What's options are available and what are the pros and cons?
2
votes
1answer
21 views
Is there a way or a trick to set article translations to draft status in mass?
When you look at the published article translations on the Article Management tab, there is no way to mass edit them, there doesn't seem to be a way to set them to draft status unless you go one by ...
0
votes
0answers
17 views
Import articles via UI import feature using Zip file
I am trying to prepare a zip file to import new articles into my org/sandbox but having trouble with mapping some key rich text area fields such as solution__c and Description__c. When I add them to ...
1
vote
1answer
37 views
How do I set the [popup] parameter on a Knowledge article to false?
In the Knowledge Articles "Search Results" the URL for each article includes the parameter popup with a value of true and I am interested in rendering the parameter value as false so that the article ...
0
votes
0answers
7 views
Copy value from RTA field in a knowledge article to another article using apex
I have a scenario in which I need to copy the value from a rich text area field in knowledge articles to another knowledge article upon import, this is to achieve mass updates of articles.
The ...
1
vote
0answers
24 views
Tagging Knowledge Articlees
What is the best way to "tag" knowledge articles? By tagging I mean functionality similar to that of StackExchange in that I can assign none, one or more labels/tags to an article.
Is this ...
2
votes
2answers
70 views
How to mass archive articles in Apex?
I am trying to mass archive articles but entering the below in the developer console returns: Method does not exist or incorrect signature ...
3
votes
2answers
65 views
Search all articles and receive body in single SOSL?
Is there a way to search articles from multiple article types and receive back custom fields for each article type with a single SOSL? Sample knowledge bases query the KnowledgeArticleVersion table. ...
5
votes
1answer
58 views
Structuring content inside Knowledge
After a product demo with the Salesforce crew and also some poking around other companies’ help sites I’m coming to the conclusion that it’s difficult to publish content (or Articles) in a hierarchy. ...
2
votes
0answers
23 views
Is possible to relate Data Categories to custom objects records?
I have some data in Knowledge and Answers that I'd love to relate to other data in custom objects?
Is it possible to refer data categories from custom objects, besides sort of manually (and ...
2
votes
1answer
36 views
Can you add relationships to knowledge articles?
It seems like the answer to this is no but I wanted to ask anyway.
Knowledge articles themselves dont allow a lookup or a mater-detail field. And from what i can tell you cant add a lookup field ...
5
votes
2answers
79 views
How to create an article translation via API?
I am having problems to understand how can I create the translated version of an existing article through Apex. I have the KnowledgeArticleId but I don't know what's the method to create lets say a ...
1
vote
2answers
149 views
How to query large knowledgearticle records in apex? more than 50,000
I stumbled upon an issue in the article search page today and not able to reason it. Below is the sample controller for querying knowledgearticle which SFDC has provided in the knowledge aricle guide. ...
3
votes
1answer
79 views
Customer portal for internal company use?
Has anyone had experience with implementing a customer portal for your own company communications and knowledge base. For example, setting up an account for your company with all your employees as ...
1
vote
1answer
84 views
how to show the images of article ratings and most viewed articles
I am currently displaying all the articles based on search results and certain business conditions in a VF page. When displaying the articlelist i am using <knowledge:articleList> which is all ...
0
votes
1answer
76 views
Filter out articles published internally using knowledge:articleList
I am trying to get a list of only the articles available in our customer portal or public kb but I dont see how to filter by channel using "knowledge:articleList".
Is this possible or will I need to ...
1
vote
2answers
73 views
Use Salesforce to store product Documentation?
I have been asked if we can store our documentation as knowledge base articles. This sounds doable if you think of every document page as an individual article.
The problem I see is that, if the ...
0
votes
0answers
43 views
Having trouble getting the KnowledgeArticleViewStat for the KnowledgeArticle
So I am trying to get the KnowledgeArticleViewStat for a specific KnowledgeArticle. I am using the KnowledgeArticleViewStat.ParentId to match it to the KnowledgeArticle.Id.
This is my controller:
...
2
votes
1answer
166 views
Custom search on Knowledge Articles. Need pros and cons
What are the pros and cons on implementation of our own search (using either soql or sosl) on knowledge articles instead of using standard knowledge components for search and display. Is it really ...
1
vote
2answers
302 views
How to find Knowledge Article Type?
I am querying the KnowledgeArticleVersion table to list all articles in order to display a list of links to articles.
Because of some limitations I cannot use the <knowledge:articleList> tag.
...
0
votes
2answers
193 views
Display Articles in a tree like structure
I am trying to create a VisualForce page where I display our articles in a tree like structure.
There are only 2 levels in the tree, so like:
+Root
++Geography
++Politics
++Economy
There are ...
