The entitlements tag has no wiki summary.
1
vote
0answers
34 views
Ongoing case milestone not behaving as expected
I'll start off by saying that Entitlement Processes are not my strong suite, so I'm sure I'm just doing something dumb or wrong, but I can't figure it out, and neither can some of the other people ...
2
votes
3answers
104 views
Milestones not working when case created from test code
I have an Entitlement process and support triggers that I would like to test so that I can submit code into product.
Problem:
When I create all the object through code I only get one of the ...
3
votes
1answer
95 views
Closing Service Cloud Case Milestones using Apex
I am having a look at Case milestones and entitlement processes that are part of the service cloud. I want to programmatically close one of the milestones after a certain Status value has been ...
