The email2case tag has no wiki summary.
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1answer
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What does the Email-to-Case agent do when the email is on 2 different contacts?
As far as I can see, it does not try to associate the email to either contact, since it has no way of knowing which is the right contact. I can't find anything about this behaviour in the help docs ...
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1answer
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Case Emails - Thread ID - Replies coming back to the case
I've been researching online to verify this, and then tested this morning, and I'm confused as to why it works this way. Could someone please verify if I'm just missing some extra step?
An email ...
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1answer
40 views
Email to Case question
I am hoping that someone can help me with this. I had this request today and I just have no idea if it is possible. Thanks in advance. (We use e2c premium)
If someone emails support@ourwork.com and ...
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2answers
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EmailMessage trigger - does it ever happen in bulk?
I need to write some trigger logic under EmailMessage. Out of habit and good coding practice, I did it is "bulkified".
However, an interesting thought came to me.
Do I really need to make it run in ...
2
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2answers
122 views
Is it possible to attach a case notification email reply to the case as a case comment?
Is it possible to have users' email replies to case notifications attached to that case as a case comment? I've looked pretty much everywhere, and even asked Salesforce support but no luck, they just ...
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2answers
231 views
Account name not populating when Email2Case is used
When users choose to create a case from an email it does not auto populate the Account name in the Case form. It works fine if you view a customer and create a case from the detail view page but not ...
