Email Alerts are a type of Workflow action that allow you to send an email to one or more recipients.

learn more… | top users | synonyms

1
vote
2answers
19 views

Visualforce Email Template for custom fields

I have a custom object called Feedback that has a name field. I have set up an email alert every time a feedback is created. But I'm unable to add a link back to the feedback created(in salesforce) in ...
0
votes
0answers
17 views

Can I change the notification email sent when transferring a record to a new owner?

Is it possible to change the contents of the email that is sent to the new owner of a record when someone transfers ownership and checks the 'Send Notification Email' box? I would like to provide my ...
1
vote
0answers
15 views

Can we associate business hours with workflow rules

we are currently working on the case object using custom case escalation workflows with email alerts that works based on the time dependant workflows.Even though we setup the business hours in the ...
2
votes
1answer
14 views

How can a user will be qualified to receive email from alert@salesforce.com?

How can a user will be qualified to receive email from alert@salesforce.com? I want to add other users to receive those email coming from alert@salesforce.com. How can i do this?
1
vote
1answer
16 views

Deprovisioning User in SF, Must look for all email alerts first (manually)

When we want to deprovision a user in Salseforce, we need to manually search the email alerts the person receives and remove each one individually before being able to deactivate their account. The ...
1
vote
0answers
22 views

Can't disable email alerts

We have email alerts setup to notify us internally however I cannot disable them for some reason. I'm not that familiar with SF so I'm wondering if there's some other place than where I'm looking ...
0
votes
1answer
61 views

Execute workflow if picklist value is NOT equal to “ABC”

if pick-list value of Lead Status is not equal to "ABC" i want to execute workflow rule. If it is equal to "ABC" it shouldn't run the rule. How do i achieve this in formula field. I tried using ...
0
votes
1answer
28 views

How to handle reminder email alerts without duplicate sends from multiple conditions met

How would I handle this scenario... When a record is created it has an expiry date. I want to send separate email reminders to the record owner 45,35,25,15,5 days before the expiry date. I have a ...
1
vote
1answer
30 views

Method to Cancel Email Alerts, or at least see which ones are scheduled

We have an email alert that is setup using a Time-Based Workflow rule. The time-based part is setup on Opportunity creation. There are rare instances when we have to Cancel the Opportunity (closed ...
1
vote
0answers
41 views

Email Alert Riddle

I have strange issue and I hope that someone has already faced it and found solution. Here is the scenario: There is workflow with Email Alert(it sends message to users), it triggers fine BUT only ...
1
vote
1answer
83 views

Mass Email to Campaign Members, what's the limit?

I'd like to send a emails to a large number of account and contacts when they are campaign members. I know it is possible to do this via the standard sfdc interface, but it is unclear how many emails ...
0
votes
1answer
130 views

It is possible to send an Email Alert with a Workflow rule applied to a task object?

we need to set an email alert action in a workflow rule applied to a task objetc and I have read on salesforce documentation that this type of action is not allowed on task workflow. Is there any way ...
3
votes
1answer
41 views

Workflows - Are there no logs in Salesforce?

I'm new to Salesforce having previously used Dynamics CRM. I'm trying to create a workflow to send an email when a new Resource is entered. I'm not getting the email, and there don't appear to be any ...
6
votes
1answer
51 views

Limitation in changing from email address from out-going emails

I noticed that for some out-going email we are not able to change from email address like the following: Approver notification email from approval process. Assignment notification email from ...
0
votes
0answers
27 views

Need Examples for Remedyforce Integration with java using API

I need a java sample code for creating the incident via email when alert gets generated on remedyforce.i had created the email services setting for it but how to pass the alert information to ...
5
votes
1answer
110 views

Can we change from email address of the approval process approver notification?

currently the approval notification which is going to current approver has from email address has current users email address. If approval has multiple steps, each step notification will have ...
3
votes
4answers
644 views

Add pdf attachments dynamically to email alerts

Setup Opportunities are related in a MDR to children__c object. When my opp reaches a stage, an email alert (via workflow) gets sent out with the opp info. I want to include a set of pdf attachments ...
4
votes
1answer
314 views

Customer Portal New Case comment notification not working

Working in an org where they are still using the customer portal and are not ready to switch to communities. I have enabled the setting in the Support settings for the cases, as well as the template ...
1
vote
1answer
47 views

Can we use Custom Label in additional email address

Is it possible to user Custom labels in Addition email address field on Approval process email alerts?
1
vote
1answer
95 views

Manage/Organize Workflows & Alerts

Has anyone come up with a good process for organizing and managing workflow rules and alerts? I recently joined my current company, and part of my job is to take over as the Salesforce administrator. ...
2
votes
2answers
106 views

Getting Alert when an account's name change - without using a trigger

How can I get an email alert (created) every time an Account's name change? With out using triggers! Workflow Rules do NOT let you specify a name change as a parameter
1
vote
2answers
424 views

Workflow To Send Monthly Alerts To Client

I have an administrative question related to workflows. Our Customer Support Manager wants to, when payments have been deferred in hardship cases, send monthly alerts until the deferment ends (to the ...
0
votes
1answer
1k views

Case Emails - Thread ID - Replies coming back to the case

I've been researching online to verify this, and then tested this morning, and I'm confused as to why it works this way. Could someone please verify if I'm just missing some extra step? An email ...
2
votes
2answers
176 views

Case Approval - Time Limit, Then Send Email Reminder?

I am not finding any reference to this being a possibility (outside programming a Trigger, I assume). Is it possible in SF to have an Approval process "time out" (they don't approve it disapprove it ...
0
votes
2answers
171 views

Existing Campaign Member update and email sent to owner?

Is there a way to trigger an existing lead or an existing contact with an email when I import a file as Campaign Members? Also, with this import, I usually gets duplicate leads or contacts which then ...
2
votes
2answers
296 views

email alert in workflow - sender's name in salutation in sent mail instead of recipient

I have setup a custome object (Test WF) with default "Owner" and custom "Status" field. My aim is to trigger mail whenever "status" field is "Assigned", hence setup workflow rule with rule "Test WF: ...
3
votes
4answers
1k views

Creating email alert from object with email as “From email address”

On a Site.com page we've created there is a 'Contact Us' form that when filled out and submitted, it creates an item in a 'ContactUS' object inside Salesforce. The 'ContactUS' object contains general ...