Email Alerts are a type of Workflow action that allow you to send an email to one or more recipients.

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13 views

Email Alert when a record's status not changed

Is it possible to build a solution that will send out an email when the status of a Case Record has not been changed for a certain amount of time ?..let us say 24 hours.
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2answers
29 views

Email Alerts and Formula (Lookup) Fields

I'm hoping a SF guru can help me think through this problem. Here's an example: imagine that I have two objects: Offices, and Issues, a child object. In Office, I have an email field called 'Point ...
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1answer
29 views

How to create an email alert to task creator when task is complete

Is it possible to create an email alert that goes to the task creator when a task is complete?
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0answers
21 views

Which version of the data do Time-Based workflows use?

We are having an issue with an email alert based on time-based workflow. It appears that the email is being sent to the Account Owner at the time of the initial scheduling of the time-based ...
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0answers
25 views

How to show all the Email notifications that I am set-up to receive?

How can I create a report in Salesforce to show all the Email notifications I'm set-up to receive?
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1answer
14 views

Monitor email service with data feed: email report

I am surprised I do not find find any examples of best practices on this matter. So, I have feeling maybe I am doing something wrong. We have email service which is receiving emails with CSV file ...
2
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1answer
57 views

Email Alert when attaching the solution into the Case

How do I send an email alert by using the workflow when attaching the solution into the case?
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2answers
95 views

Time-based workflow when overdue object

I have a custom field on a standard object called Due_Date__c. When the record has an overdue date, the owner of the record should receive a reminder email. So I have set a workflow rule with a time ...
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3answers
81 views

Time dependent workflow email alert is not received

I have created a site to create case. I have a time dependent workflow in case object which will send email alert after one hour if the case is still at queue. The Workflow action is triggered ...
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1answer
43 views

how to report/query the recipients of email alerts

When I am deactivating a user I get a warning to say that they are included in email alerts and so cannot be deactivated. However, as I have hundreds of email alerts set-up, it is not practical to go ...
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2answers
114 views

Visualforce Email Template for custom fields

I have a custom object called Feedback that has a name field. I have set up an email alert every time a feedback is created. But I'm unable to add a link back to the feedback created(in salesforce) in ...
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0answers
63 views

Can I change the notification email sent when transferring a record to a new owner?

Is it possible to change the contents of the email that is sent to the new owner of a record when someone transfers ownership and checks the 'Send Notification Email' box? I would like to provide my ...
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1answer
89 views

Can we associate business hours with workflow rules

we are currently working on the case object using custom case escalation workflows with email alerts that works based on the time dependant workflows.Even though we setup the business hours in the ...
2
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1answer
19 views

How can a user will be qualified to receive email from alert@salesforce.com?

How can a user will be qualified to receive email from alert@salesforce.com? I want to add other users to receive those email coming from alert@salesforce.com. How can i do this?
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1answer
24 views

Deprovisioning User in SF, Must look for all email alerts first (manually)

When we want to deprovision a user in Salseforce, we need to manually search the email alerts the person receives and remove each one individually before being able to deactivate their account. The ...
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0answers
27 views

Can't disable email alerts

We have email alerts setup to notify us internally however I cannot disable them for some reason. I'm not that familiar with SF so I'm wondering if there's some other place than where I'm looking ...
0
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1answer
281 views

Execute workflow if picklist value is NOT equal to “ABC”

if pick-list value of Lead Status is not equal to "ABC" i want to execute workflow rule. If it is equal to "ABC" it shouldn't run the rule. How do i achieve this in formula field. I tried using ...
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1answer
52 views

How to handle reminder email alerts without duplicate sends from multiple conditions met

How would I handle this scenario... When a record is created it has an expiry date. I want to send separate email reminders to the record owner 45,35,25,15,5 days before the expiry date. I have a ...
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1answer
45 views

Method to Cancel Email Alerts, or at least see which ones are scheduled

We have an email alert that is setup using a Time-Based Workflow rule. The time-based part is setup on Opportunity creation. There are rare instances when we have to Cancel the Opportunity (closed ...
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0answers
46 views

Email Alert Riddle

I have strange issue and I hope that someone has already faced it and found solution. Here is the scenario: There is workflow with Email Alert(it sends message to users), it triggers fine BUT only ...
2
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1answer
225 views

Mass Email to Campaign Members, what's the limit?

I'd like to send a emails to a large number of account and contacts when they are campaign members. I know it is possible to do this via the standard sfdc interface, but it is unclear how many emails ...
0
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1answer
458 views

It is possible to send an Email Alert with a Workflow rule applied to a task object?

we need to set an email alert action in a workflow rule applied to a task objetc and I have read on salesforce documentation that this type of action is not allowed on task workflow. Is there any way ...
3
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1answer
47 views

Workflows - Are there no logs in Salesforce?

I'm new to Salesforce having previously used Dynamics CRM. I'm trying to create a workflow to send an email when a new Resource is entered. I'm not getting the email, and there don't appear to be any ...
6
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1answer
65 views

Limitation in changing from email address from out-going emails

I noticed that for some out-going email we are not able to change from email address like the following: Approver notification email from approval process. Assignment notification email from ...
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0answers
48 views

Need Examples for Remedyforce Integration with java using API

I need a java sample code for creating the incident via email when alert gets generated on remedyforce.i had created the email services setting for it but how to pass the alert information to ...
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1answer
209 views

Can we change from email address of the approval process approver notification?

currently the approval notification which is going to current approver has from email address has current users email address. If approval has multiple steps, each step notification will have ...
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4answers
979 views

Add pdf attachments dynamically to email alerts

Setup Opportunities are related in a MDR to children__c object. When my opp reaches a stage, an email alert (via workflow) gets sent out with the opp info. I want to include a set of pdf attachments ...
4
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1answer
484 views

Customer Portal New Case comment notification not working

Working in an org where they are still using the customer portal and are not ready to switch to communities. I have enabled the setting in the Support settings for the cases, as well as the template ...
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1answer
53 views

Can we use Custom Label in additional email address

Is it possible to user Custom labels in Addition email address field on Approval process email alerts?
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1answer
107 views

Manage/Organize Workflows & Alerts

Has anyone come up with a good process for organizing and managing workflow rules and alerts? I recently joined my current company, and part of my job is to take over as the Salesforce administrator. ...
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2answers
124 views

Getting Alert when an account's name change - without using a trigger

How can I get an email alert (created) every time an Account's name change? With out using triggers! Workflow Rules do NOT let you specify a name change as a parameter
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2answers
530 views

Workflow To Send Monthly Alerts To Client

I have an administrative question related to workflows. Our Customer Support Manager wants to, when payments have been deferred in hardship cases, send monthly alerts until the deferment ends (to the ...
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1answer
2k views

Case Emails - Thread ID - Replies coming back to the case

I've been researching online to verify this, and then tested this morning, and I'm confused as to why it works this way. Could someone please verify if I'm just missing some extra step? An email ...
2
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2answers
206 views

Case Approval - Time Limit, Then Send Email Reminder?

I am not finding any reference to this being a possibility (outside programming a Trigger, I assume). Is it possible in SF to have an Approval process "time out" (they don't approve it disapprove it ...
0
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2answers
220 views

Existing Campaign Member update and email sent to owner?

Is there a way to trigger an existing lead or an existing contact with an email when I import a file as Campaign Members? Also, with this import, I usually gets duplicate leads or contacts which then ...
2
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2answers
329 views

email alert in workflow - sender's name in salutation in sent mail instead of recipient

I have setup a custome object (Test WF) with default "Owner" and custom "Status" field. My aim is to trigger mail whenever "status" field is "Assigned", hence setup workflow rule with rule "Test WF: ...
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4answers
1k views

Creating email alert from object with email as “From email address”

On a Site.com page we've created there is a 'Contact Us' form that when filled out and submitted, it creates an item in a 'ContactUS' object inside Salesforce. The 'ContactUS' object contains general ...