Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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23 views

Where is p/process/Submit in salesforce

I'm trying to modify a javascript button so that is send a message to more people. I came across this line of code ...
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1answer
26 views

How can we add multiple updated fields in single email

In above picture I'm going to send an email if answer__c updates. Above picture illustrate each answer is going to be one record, so if two answers got modified then two email will fire. I need ...
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1answer
14 views

Retrieve Email Subject from AMPSCRIPT in SFMC [duplicate]

Is there a way to retrieve the Email subject from AMPScript? According to the documentation, it seems I can retrieve only the name and id with the following statements: %%_emailid%% %%emailname_%% ...
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1answer
14 views

EmailMessage before insert trigger not working as expected?

I have a before insert trigger on EmailMessage object and here is the trigger: It just adds some extra content to the end of the email content. trigger EmailMessageTrigger on EmailMessage (before ...
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0answers
8 views

Bidirectional emails between outlook and salesforce [closed]

I have a business scenario where I want to have a bidirectional transaction of emails between salesforce custom objects and outlook. Currently I have defined some workflows and email alerts where the ...
3
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1answer
29 views

Marketing Cloud Triggered Emails with Custom Variable

I have a triggered email I’d like to pass a custom variable to. I’m triggering the email via the RESTful API and JSON. I've tried inserting %%dateandtime%% and %%[dateandtime]%% into my email with ...
2
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0answers
22 views

Special Characters in Subject Line Converting to ASCII

We use HTTPGET to pull our subject lines for daily newsletters, it pull the latest article title. For some reason, if the title has an & or é, Marketing Cloud will convert those characters to ...
1
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1answer
31 views

Visualforce email template not resolving recipient and relatedTo at runtime (WhoID, WhatID)

We are having several VF templates that are used in an email alert in a Process. When we trigger the Process from Apex, then the Process is run, but the email template is not merged properly (even ...
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0answers
9 views

Appexchange Apps for email read and delivery receipts in salesforce [closed]

i want to use an App from Appexchange in salesforce for email read receipt and delivery receipt purpose. Please suggest any applications of salesforce appexchange for getting read and delivery ...
2
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0answers
11 views

Order of organization wide addresses in From dropdown box when sending email

When sending an email from a Case, the From dropdown shows all the verified organization wide email addresses. But what is the order in which they are displayed? It looks like from the screenshot ...
0
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1answer
20 views

Can Sends be Moved to new Categories (Folders)?

I have a bunch of sends for a project at the root of our account (Tracking > Sends). I'd like to move them all (identified by Send ID) to subfolders. Ideally, this would be done programmatically. Is ...
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0answers
15 views

Email read receipt and delivery receipt to BCC id

The scenario is, When ever agent creates the order for an applicant a workflow rule will send the welcome mail to the applicant email. I want to get the read receipt and delivery receipt of that ...
0
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0answers
14 views

Trigger-No email should be sent for a closed case [closed]

Scenario: Email should not be sent when the Case Status is "Closed". I want the send button to be disabled or a message to be displayed when the send button is clicked. Can anyone help me on this?
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1answer
33 views

Setting a from address in SingleEmailMessage not by organisation wide email address

I have a requirement where the ‘from address’ need to be changed . According to business logic cannot use “Organization wide email address” When ever the record is updated , From address should ...
0
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1answer
15 views

Send Email Notification unable to work

When I am trying to change the lead owner of a lead under my name and once I click on send email notification but do not receive any email. Why is my email notification checkbox not working? Regards, ...
0
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1answer
18 views

Does Big Deal Alert work if Opportunity buttons are overridden with VF pages

I have replaced the New, View, clone and Edit buttons of my Opportunity with VF pages. I have set the Big Deal Alerts to certain conditions.But receiving empty email body in all mails. How to ...
0
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0answers
17 views

email read reciept and delivery reciept for id in bcc in salesforce

i have an issue, please reply as soon as possile.The User will send a html mail to a person . i want to get read reciept and delivery reciept to a mail id that is stored in BCC. how to get receipts to ...
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0answers
36 views

Remove Email Footer while sending an email to contact

While sending an email to a contact a footer is getting included. I have to remove this footer I went through "Organization-Wide Email Footers" and have set one as a default footer. But my footer is ...
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votes
2answers
45 views

Email read receipt and delivery receipt to BCC id in salesforce [closed]

The scenario is, When ever agent creates the order for an applicant a workflow rule will send the welcome mail to the applicant email. I want to get the read receipt and delivery receipt of that ...
1
vote
0answers
28 views

Triggered Sends Tracking in Salesforce

We are using Triggered Sends to send emails to Contacts. Emails are going from Marketing Cloud. Emails are going successfully and I can see all the tracking in Marketing Cloud but I am not able to ...
0
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0answers
40 views

CC and BCC addresses are not working in Send Email page

Bases on the requirement we are using the Send email page .Now the issue is the CC and Bcc Addresses are not working.When i sent a email by adding the CC and Bcc addresses the case got created ...
0
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1answer
29 views

We need to send out emails from Salesforce

We are dealing with big customer and our contacts emails are huge and it may vary from one day to another. We definitely understand this can’t be achieved in Salesforce because it will hit the ...
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0answers
12 views

setting to stop auto response email

Is there a setting to stop auto response mail from MC tracking user back to the sender every time a user sends an email from Salescloud ?
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1answer
9 views

How can you bulk add emails to publication lists?

I have a db of emails that receive all the campaigns we send. I have created 3 publication lists so that people can choose what campaigns they get. But how do I start this? I presume I need to add all ...
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0answers
43 views

Autopopulate CC Field in Case Email Feed Action Based On Earlier Email's Recipients

My users often receive emails (via Email-To-Case) which have additional recipients CC'd on them. But when the user responds to the email, from the standard (not custom) Case Feed Email Action, the CC ...
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1answer
32 views

Email message trigger cc is not working while responding to customer

Based on the requirement we have created few custom objects ,visual force pages and buttons etc for the cases. When customer sends an email ,keeping in cc and bcc.The email is recieved to the concern ...
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2answers
17 views

Visualforce email template: where is by related to selector?

I've created a Visualforce email template and I'm trying to send it. It needs a recipient and a related to field, but there's no selector for the related-to field: Because I can't select a ...
0
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1answer
26 views

Conditional statement for the last occurrence of an AMPScript loop

I'm trying to remove the border only for the last time [content] shows up in a loop. A user can have anywhere from 1 to 3 rows showing. How would I set a conditional statement just for the last ...
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0answers
23 views

How to send email using Templates in multiple languages,also translating merge fields?

I have a requirement to send email to my contacts depending on the language selected by a custom pick-list. Although,Translation workbench provides a platform to have languages activated,and we can ...
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1answer
30 views

Is there a way to send delayed emails from salesforce

I wanted check if it all its possible to send delayed emails from salesforce. ie. I want my sales people to be able to send emails to customers on future dates. Is this possible ? The only thing i ...
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0answers
17 views

Mass email from contacts related to custom object

We have an object in our salesforce instance called conference data and in that object there is data of all the contacts that have registered for our 2016 event. When i go Contact > Mass Email it ...
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1answer
18 views

Mass Email Alert to Salesforce Users

We have a requirement to alert the opportunity owner 90 days after the opportunity was created and meeting certain data criteria. We need to issue this alert on a daily basis for all matching ...
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0answers
20 views

Web service API email send with attachement

I'd like to send an attachment (let's say an on-the-fly generated HTML document) with an HTML email I'm sending via the Web Service API. I don't see anything called out in the docs for this, just ...
1
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1answer
27 views

AMPScript IndexOf Question

​I'm stumped. I’ve thought long and hard as to how to get “marketable” data from “technical” data and this is what I’ve come up with: %%[ VAR @prod1 IF IndexOf("%%=ContentAreaByName('My ...
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2answers
70 views

Need to restrict the email notifications to only those tasks created by the specific profiles

For The above requirement how to restricted email notification for specific profiles.For that i have written a trigger mentioned the below but that code is not working as expected. could any one help ...
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2answers
17 views

VF component doesn't render in HTML Email Template

What's wrong with this Apex/Visualforce code that it returns nothing in my HTML email template? I've tried everything. Controller: public class EmailController { public Id leadId { get; set; } ...
2
votes
1answer
19 views

Conditional Formula formatting in visualforce email template

I am wondering if there is a way to set conditional formulas in Visualforce templates where fields that have a NULL value do not appear as empty spaces in the template. For instance I have a field ...
0
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1answer
35 views

CC Email Address on Email (ExactTarget)

How can we specify the CC email address in the Triggered send definition? I know this is possible if we create the email definition using code. But is it possible mention that on the UI?
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0answers
24 views

Org-wide email address not shown correctly in email received by customer

We have an org-wide email address set up that's being used in outgoing email communication on cases in Service Cloud. For some reason, one of our customers is seeing a salesforce email address instead ...
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2answers
34 views

Accessing list inside visual force template

I have a class(batch apex) wherein i am querying(and filtering) and getting a list of records. I need to access these records inside a visual force email template by using <apex:repeat>. However ...
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0answers
8 views

Emails sent by internal user to internal user via Templates being blocked 550 Administrative Lockout

Has anyone seen this issue before? If an internal user with email personA@mycompany.com sends an email via Salesforce to another @mycompany.com email address in the 'other To' section of an email, ...
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0answers
13 views

External keys for links embedded in an email send through Journey Builder

Similar to External Keys generated for every email send in an Journey Builder interaction (refer the screen shot attached), are their any keys generated by JB for the links embedded in the email. The ...
3
votes
1answer
33 views

Journey Builder engagement split treats click on Email update profile link as success

If a subscriber clicks on Update Profile link in an email,the journey builder counts/treats it as a click in an engagement split.Any suggestion/way to make JB, treat clicks made on Update Profile ...
0
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1answer
18 views

Logging emails sent through Outlook to Salesforce

I am trying to find a way log the email that was sent through outlook to a task in salesforce where the address from the To field from the email is matched against an existing contact email from ...
0
votes
1answer
31 views

Increment AmpScript for loop by more than 1

Is there a way to increment an AmpScript for loop by more than 1, for example by 2? (Please excuse the logic within the for loop - it is just a quick example). SET @RowCount = 21 IF @RowCount > ...
0
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1answer
23 views

How can I append query string params to the view_email_url?

I have a share link in email which works fine: <a href="mailto:?subject=my subject&amp;body=view my link: %%=URLEncode(view_email_url,1)=%%" title="Share" target="_blank">Share</a> ...
0
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1answer
21 views

Using AMPScript to change the first character in a paragraph variable to lowercase

%%[ IF Not Empty(@FirstName) and Not Empty(@BodyHeading) THEN SET @BodyHeading = Concat(@FirstName," ," ," ", Lowercase(@BodyHeading)) ]%% Outputs this: Firstname, getting started on the road ...
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2answers
41 views

How can make a list duplicate records in list of records and How to send emails to that list at a time

I have a list of users. Users are nothing but contacts. If the user is not login for last 150 days, I need to send an email to users(contacts) of Accounts. In account one email field called ...
0
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1answer
17 views

Test class for batch apex that sends out email

Below is the snippet of the batch class that sends out email. global Database.QueryLocator start(Database.BatchableContext BC) { query = 'Select id , user__c from object1'; ...
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2answers
30 views

Adding logo in visual force email template

I am using a vf email template. I understand to use logo in a vf template i cannot leverage static resources, rather have to keep the logo in documents folder. But how can i dynamically access the url ...