Salesforce provides multiple forms of email, including email templates, mass email, email services, email alerts, and email sent via Apex.

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19 views

Can't find email template error

Recently we did have a deployment which involves adding a new field in Sample request page. Part of the deployment was change to class and trigger to update the new field. Once deployed, we are ...
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49 views

Is it possible to track form submissions as clicks?

I've been building an email in SFMC that contains a form for submitting a review. The code looks something like this: %%[ var @sku1ReviewURL set @sku1ReviewURL = "http://somereviewURL.com" ...
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1answer
26 views

Send email with attachment using Email Task URL hack

'/_ui/core/email/author/EmailAuthor?p3_lkid=' + caseId + '&doc_id=' + docId + '&retURL=' + caseId + ''; I'm using the above URL to send an email with attachment in the doc_id parameter I'm ...
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1answer
19 views

Create an email reference thread id for a custom object

trying to create an email reference thread id for a custom object. I found the following field formula on the web. FORMULA ref:"&LEFT( $Organization.Id , 4)&"0"&RIGHT( $Organization.Id ...
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13 views

Email Signature

I have one scenarios like, have configured out going email setting under "My Email Settings" and there i have mentioned a signature. Now i also have one visualforce email template with a different ...
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2answers
35 views

Salesforce Email Blast

I am trying to send an email blast through Salesforce, and I am running into a few problems. 1) How do I send an email blast when there are more than 250 contacts on an account? 2) When I tried ...
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1answer
39 views

What are all the public methods for Messaging.SingleEmailMessage

I am wrote a wrapper class that builds Messaging.Email instances but need to test that the Messaging.Email object is built properly. The published API at ...
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41 views

Outgoing Email fix via SFDC email [closed]

I am working in SFDC EMAIL and want to add more than one reciepient so that I can send my email. For example from the list if I first select Mr X and then again try to add Mr Y, it is showing me an ...
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1answer
18 views

Can I have a different Org Wide Email address in Production and Sandbox

I'm trying to get Email to Case set up in Sandbox to do some testing and keep running into a situation where a response email to the user (who sent the original email to case) has a From: email ...
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1answer
54 views

Salesforce SMTP Relay with Office 365

What is the best way to send emails from salesforce so that it looks like the email has come directly from my email address and not noreply@salesforce.com on behalf of... We use office 365 for our ...
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1answer
26 views

setsaveasActivity

I am trying to send an email to Order Contact and Order Owner and saving it as Completed Task(Activity History) against Order but Sent Email is saved against Contact's Activity History.How to save it ...
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0answers
8 views

Repeated Undeliverable email in outlook mailbox for salesforce contact user

I have outlook mailbox integrated from salesforce service cloud application for mail delivery from salesforce aplication to cuatomer email conatct. Everyday i am getting lots of undelivered mail into ...
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1answer
37 views

Getting Error in Mail Validation

Hi i am getting this error when I try to validate an email: [documentation] => https://code.docs.exacttarget.com/rest/errors/500 [errorcode] => 0 [message] => Internal Server Error The code was ...
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7 views

Assign default from address for Salesforce email not working from case details

We have custom related list for case emails. The 'Reply To' links needs to have custom default email address. The sample p26 parameter for Send email appeared like 'p26=testuser@test.case.gov'. The ...
2
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1answer
42 views

Sharing Controller with a Visualforce Page and Visualforce Email Template

I have a Visualforce page with a custom controller that presents sales data in a simple table. The users would now like to email that data. So I'm trying to leverage the same controller for both the ...
2
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0answers
15 views

When users send email from a case it CCs them in, how can I stop this?

We don't need these CC emails going into people's inboxes, but I can't find where to disable them in SF.
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1answer
20 views

Need a fixed “under water” email from address

We need to send emails to a system that expects a specific email address. This address can be specified by ourselves but it has to be fixed! Problem is that no matter what I try, the true email ...
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1answer
34 views

Mail Merge: how to create a template in Word?

I'm new to Salesforce and my company did not give much training on Salesforce. I would like to know how to create a template in Word and add fields from Salesforce to merge together. I researched ...
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0answers
18 views

Automatically load From adress on mail, when “Answer customer” button is pressed

I have multiple mail-adresses which leads to the same queue in Service Cloud. When I answer the customer, by pressing the Feed View button "Answer Customer" I can load a specific template through apex ...
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21 views

How to use a customized Forward-To-a Friend (FTAF) Page

We have a custom landing page and wanted to use to it for the Forward-To-a Friend (FTAF) functionality rather than using the default FTAF Page. How can it be achieved? We like to keep all the FTAF ...
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1answer
20 views

Email current record with layout via Apex

I'm creating a messaging class where I want to send an email from a record. I'm not sending to a user/contact/lead so I can't use a template and my record has over 100 fields on it so I'd rather not ...
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1answer
7 views

Email to Salesforce that sends a Queue Notification

I was wondering if there is a way to send an email to a salesforce email address that would then notify a queue with the contents of the original email. I'm trying to make this as simple as possible. ...
2
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2answers
58 views

Merge field not populating in Email Template

I've an email template and I've few merge fields in them. This email template was working fine until we migrated this to a new environment. So, first thing is that I'm using the same email field to ...
2
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1answer
20 views

SSJS: How to create an email and keep the personalization strings as variables?

I’m stuck trying to create an email with SSJS. I have the email being created in the account, but the required personalization strings (e.g. %%profile_center%%) in the HTMLBody and TextBody values ...
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1answer
52 views

Sending email to multiple users via trigger

I have two objects. Department__c and Employee__c. They have master detail relationship. Department__c has a field called 'Active__c' - a checkbox. Whenever the value of that checkbox changes, I am ...
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1answer
27 views

Workflow for sending Email Template with updated Account and Opportunity

I am updating my opportunity(Child object) and Account(Parent Object) through API. I want to send updated fields to selected email addresses to email templates. I was trying the workflow criteria as: ...
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1answer
18 views

Anyway to control Communities E-mail Welcome Message

We have an org that we are moving from Portals to Communities, the Communities Welcome E-Mail is sent to all user accounts when their user/account is created: From the Communities > Administration > ...
2
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1answer
44 views

Batchable Class from a List, not from a query

Is it possible to run a batchable class from a List<sObject> that is passed into the constructor as opposed to generating a scope list from a query? For example, I have a list of ...
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1answer
15 views

Is it possible to get personalization strings when pulling content from DE with Server-side JavaScript in emails?

I'm trying to use server-side JS to dynamically write variables based on the column headers of a data extension for an email. Then fill those variables with the row contents of those field headers. I ...
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0answers
18 views

Is it possible to modify Chatter Email Notifications?

We have now implemented Communities for most of our customers. Therefore we are using Chatter instead of Case Comments and are considering if / how we could customize the automatic Email Notification. ...
2
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1answer
41 views

WHY Can't I Use SetTargetObjectId(UserId) and SetWhatId?

I have a very simple error handling case. I need to send an email to the running user, who almost certainly does not have an associated Contact record. I also need to specify the error record in ...
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2answers
22 views

How to access this transaction's debug log from a trigger?

"Developer script exception" emails that are sent to developers for unhandled exceptions sometimes include full debug log. How can I access this debug log from a trigger so that I can email it to ...
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1answer
51 views

Clone an email using the API: the email attribute _AdditionalEmailAttribute1 is not copied (SFMC)

we need your valuable help on SFMC. We have a HubExchange app and a large client (millions of users) is using it and having some serious issues. They have "Web Analytics Connector" enabled, which ...
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1answer
36 views

How to track clicking on a link in email sent from apex

We are sending an email with a link to a license file from apex code to an existing customer. I would love to see if a person clicked on that link and take some actions based on that. Is it even ...
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1answer
31 views

Block EmailMessage in before trigger

I am writing a before insert trigger on EmailMessage object to block emails if the fromAddress is in a list of email addresses I have put together. I'm not quite sure on what to set so that the email ...
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1answer
26 views

Is it possible to use messageDefinitionSends for multiple business units with one app?

I have previously created and have been using one app to perform triggered sends with messageDefinitionSends. I now have the additional requirement of creating more sends that are defined under ...
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0answers
14 views

How to know which emails failed due to invalid email address in batch job?

I have wrriten a batch job that successfully sends data to the email addresses which are valid. But I am not able to get any information about the emails that are failed because of invalid email ...
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2answers
70 views

Apex Email Limits Clarification

I need to send a (potentially large) number of emails to (community) users via code using an Email Template, with a custom object as the whatId. Because my whatId is a custom object, I am using ...
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1answer
13 views

Under what circumstances will SalesForce substitute an email attachment on an outgoing message?

I've noticed that occasionally, SalesForce will replace a file attachment I send via email with an html attachment that auto-refreshes and downloads the file via browser. So for example, if I ...
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1answer
57 views

Google Analytics Reporting Some Traffic as “Direct” from ExactTarget Emails

We have been troubleshooting an issue with email tracking from our ExactTarget emails for months now, and I am turning here hoping someone smarter than our team can come up with some suggestions that ...
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39 views

How to retrieve Triggered Send Tracking result for an Email Address

Requirement: Check if the email sent out by the trigger send was opened Issue: I am unable to get this information for specific email ID(s) by using the Server side JavaScript functions. Initially, ...
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28 views

Changing the username of a portal user

I have changed the username of a portal user but the user didn receive any notification about username changed. On the other hand when I change the username of a normal user then email is received ...
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9 views

Spam Complaint Data Through Fuel SDK

I am trying to get Spam Complaint data through the Fuel SDK. I found one post on the subject: What's the best way of retrieving spam complaint unsubscribe events via the ExactTarget API? but the ...
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2answers
75 views

Sending Visualforce page as Email body [closed]

Does any one have tutorial on how can I send visualforce page as body of the email template?
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1answer
35 views

Send Mass Email Visual Force Page

I figured out the code, but I get two errors. I googled one and apperently I need permission from Salesforce, but the second one I dont get it. I am still learning about this stuff . I also wanna know ...
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15 views

How do I change the email recipient for a failed workflow notification?

I want to change the recipient for notifications for a failed time-based workflow. I created the workflow rule, and my username is set as the 'Default Workflow User' in the Workflow & Approvals ...
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1answer
23 views

How to get sender data extension substitution string when it is embedded in another DE's content

I've currently got an extra Data Extension that I'm using to pull email content from. I would like to be able to include a substitution string in some of that content to pull specific information ...
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1answer
15 views

Salesforce Email Service Debugging

I have defined an email service which unfortunately isn't working. Is there a place I can monitor errors? The class doesn't appear in debug logs.
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26 views

sending mass email without work flow

I am still in learning process here. I want to see is there a way to send mass email to all the opportunity that has specific stage , such as close lost. I use work flow but work flow needs to be ...
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1answer
14 views

I cannot see case emails at account level

If a customer send to our email2case address, e.g., support@X.com then a case is created and the email is logged on the case, however the email does not show up at the account level, is this a design ...