Customer Portal is an externally facing site that can be set up in an org to provide customers of an org limited access to data and functionality by logging in to the Customer Portal.

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7 views

Forgot Link for the user for portals user instead of temporary password in the Email

I have tried to reset password for portal users in the Userobject , as when i do that i am getting temporary password to user mail , can i get salesforce link instead of temporary password ,so when ...
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1answer
16 views

how to create a custom client portal

I am doing a project where the client wants to use the salesforce platform to create an area where the customer can perform and track their sales orders, and they can also lodge complaints. ...
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2answers
29 views

hybrid remote app with customer portal reset password issue

I have a hybrid remote app that uses a custom login page to authenticate through customer portal and land on a custom VF page. This works fine, however if the user resets their password they get stuck ...
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14 views

Rest API working from Developer Console but not from a Customer Portal site

I have a Force.com site where user logs in and can access service from a third party database. The data is retrieved using a REST API using OAuth. When I execute the REST call from Developer Console I ...
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1answer
74 views

How do I Manage Communities since Spring '15 release?

Last week, I could do: Setup > Customize > Communities > All Communities, and change tabs etc. Now, the action links are missing from the view of all communities: I've checked all the permissions ...
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1answer
20 views

Can legacy customer portal users create/update/delete custom object records?

Is it possible to allow customer portal users (using the legacy portal) to create/update/delete custom object records? We currently have a custom object for Instances of our service and we have a ...
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78 views

Insufficient access rights on cross reference id on Entity Subscription

I have some code which creates an EntitySubscription so the owner of an Account auto-follows any case created. The case is created in a controller in Portal. The Community User has Read/Create/Edit on ...
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56 views

PKB Knowledge Articles in Customer Portal

I am using the PKB app (app exchange link) to get a simple knowledge base up and running in the context of both an authenticated (via customer portal) and unauthenticated site, but the site looks ...
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1answer
23 views

Login to Force website as User?

I would like to know how I can login to my force website as Users/Contacts? This can be done for Customer Portals and Communites but I cannot find anything to see how it can be done for Force.com ...
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2answers
309 views

Customer Portal gets 404 error trying to display logo. Bug?

I am just re-factoring a Customer Portal (not Communities) on an old org and I come across the following error - just wondering if anyone has seen something like this before. Please have a look at the ...
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1answer
23 views

Redirect all Customer Portal traffic to Force website

I have recently made the transition from my Customer Portal for client access to a full fledged Force.com website. Although I have updated all links to the force website, I believe there could be ...
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2answers
34 views

shared login page for portal and communities

Is it possible to have a single login page that both Customer Portal and Communities users can login with? We are in the process of transitioning users from Customer Portal to Communities. We would ...
2
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1answer
57 views

How To access Opportunity object over customer Portal

I am designing a customer Portal , having credentials as contact information. I want to access opportunity object over the customer Portal . but I am unable to get access to Opportunity Object.I am ...
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1answer
44 views

Error when getting Sesssion Id for community user using SOAP UI

When iam getting Session Id for customer Community user through Soap UI, getting the following error. "SERVER_UNAVAILABLE: internal server error (20228)" Can any one tell me where is the problem ...
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1answer
50 views

Friendly URL for customer portal login page

I have a client (call them Acme Foundation) who is using the customer portal. They would like to set up a friendly URL -- portal.acme.org -- for the portal login. I have some questions below: I ...
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30 views

Customer Attention email

The email that is sent to a portal user when their case is updated (to Customer Attention) comes from the an employee that updated the case. Can we have it come from noreply@mycompany.com instead? ...
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66 views

Partner users can't see its customers custom object records

We have a Partner that has several customers that it supports. We have a custom object called Change. We also user the high-volume portal license for some of the customer users and the customer ...
2
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1answer
296 views

Customer Portal - Self registration for new users

I am trying to understand how the self registration for customer portal works. I came across , https://developer.salesforce.com/page/Authenticating_Users_on_Force.com_Sites and ...
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2answers
315 views

Live Agent popup window

I am having difficulties with Live Agent to set it up on a custom third party website that is not connected with force.com. Problem: Whenever i press the button for online talk it popup a new window ...
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0answers
143 views

Favicon in community

I have a crated a 100% custom branded community and the only missing element is the favicon. I set the Favorite Icon in the force.com setting of the community and also tried <link rel="shortcut ...
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0answers
36 views

Article visibility in customer portal and partner portal

I read this while going through Knowledge implementation guide - Customer Portal users inherit the role visibility of the manager on the account. Can anyone please explain this. I don't have ...
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0answers
45 views

Removing Login as portal user option

In the manage external user button options, i want to remove login as a portal option as i am currently having communities. When i click on login as a portal user it shows No available portal. so this ...
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1answer
36 views

Force.com and Customer Portal Login

I am in the process of converting my Customer Portal into a Force.com fo greater customisation of the behavior, look and feel of the site. Right now I have started off really basic by having three ...
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2answers
134 views

Redirecting to Custom Customer Portal Login Upon Failed Login

My company Is still using a portal for their customer login, and I was recently tasked with creating a VF page to replace the bland default login page. I have most of the page set-up, but I cannot get ...
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2answers
32 views

Upgrading from Customer Portal

My organisation has been using Customer Portal to allow their contacts/authenticated users access to static content as well as a custom object which is essentually mirrored to Opportunities. When they ...
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13 views

Customer gets stuck in Customer Portal because logged out - however webpage does not redirect or indicate logged-out status

We use salesforce to reserve rooms. Many of our customers bookmark the exact page or just leave it open on their computer for days. However, it seems that the cookie which remembers their login is ...
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32 views

Is it possible to include chatter in Sites

I want to embed the functionality of Chatter in a Site which was developed using Salesforce Sites, Is there any possibilities to achieve this?
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1answer
37 views

Modify User.AboutMe inside community

I have the following code, <apex:page standardController="User" showHeader="false" sidebar="false" docType="html-5.0" > <apex:form id="theForm"> ...
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0answers
12 views

How can I authenticate SSP users in company website?

Scenario: We are going to create a content website for our users (contacts of accounts) We want/need to secure this site with a username and password. We currently have the SSP (Self Service ...
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1answer
155 views

Display Visualforce page on customer portal sidebar?

I have a really simply VF page thats outputs some figures I have in one of my custom objects. I would like to show this VF page on the side panel (narrow content pane) of my customer portal however VF ...
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1answer
194 views

Custom errors using apex:pageMessages

I have created a custom Login page for my customer portal but the problem is that if I want errors to display when the user enters wrong credentials I am forced to use <apex:pageMessages id="error" ...
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1answer
67 views

Can't get rid of Customer Portal dependancy in Managed package

I have a managed package which once use Customer Portal features. I think I removed them all (at least I can't find them) but whenevery I try to upload a new major or patch release the Customer Portal ...
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1answer
79 views

Loading logo on Customer Portal login page

I have noticed that the logo I have placed in my login page template for Customer Portal does not load unless the user is already logged into Salesforce, which defeats the purpose of it as customers ...
1
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1answer
87 views

Rendering text or image in Custom Email Template (HTML Version)

I have a custom email template (html and text versions). I want to render certain parts of the template based on a multi select picklist value. I have to render the below 'td' when ...
2
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1answer
232 views

Communities Self-Register Activation Link

I stumbled across a requirement that is to not allow the users to log in in the communities/portal upon self-registration until they confirm the registration (activation link must be sent through an ...
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1answer
270 views

Opportunity Access for customer community and customer community licenses

I can't show opportunity tab to customer community and customer community licenses users. And on the profile level there is no any option for this. I read the documents and type of licenses and ...
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48 views

Accessing reports in portal Using overage highvolume customer portal license

How to access reports from portal using overage high volume customer portal license .I know the particular license doesnt have run reports permission .Is there any workaround for this ??
2
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1answer
42 views

From a developer perspective what is the differnce between HVCP and Communities?

Since new sfdc customers cant use HVCP anymore, I want to do a similar app to ones I have built with portal, what are the key difference here? Anything I cant do anymore? Anything new I can do?
2
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1answer
79 views

Update from address in auto-email reply for cases submitted through portal

When a customer creates a new case in our customer portal, our standard web-to-case email template is used to send an auto-reply with general information about the new case. We use the same email ...
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1answer
27 views

How to set contact name in customer portal header

I am using customer portal and in Portal header I want to show contact name. Is it possible, if yes what is the approach?
2
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1answer
78 views

Best method to attach files to custom object in portal

I have a customer portal in my SF where users can make orders, how this is setup is by having a custom object with called Service_Orders which allows them to create their requests. I then have my apex ...
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2answers
67 views

Customise customer portal login page

Is it possible to customise the login page for my customer portal? All I really needed to edit is the CSS for the page. If thats not possible is there a way I can include JS into the page so I can ...
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2answers
215 views

Self activation for customer portal access

I would like to allow existing contacts without customer portal access enabled to self activate themselves using a form. As contacts dont have passwords set, would it be possible also set their ...
1
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1answer
65 views

Change default font size of Customer Portal

Is there a way I can change the default font size used in the Customer Portal? From looking at my Firefox inspector the default sizes are in portal.css, do we have access to this?
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135 views

Customized change password page is not displaying in force.com site which is enabled for the customer portal

I am using Custom Change Password page for Force.com site. For that site we enabled Customer portal. And we are using High volume customer Portal licenses for the User. Once we click on forgot ...
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2answers
75 views

Allow access to certain sections of Customer Portal without login

Is it possible to give limited access to users in Customer Portal without logging in? (.e.g. access to the homepage and and some visual force pages). When the user tries to access say a Custom Object ...
1
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1answer
29 views

Different 'view' behavior for Custom Object of Portal Users

I have a custom VisualForce page for Viewing items in a particular Object, I would like however the view to be only be shown for Portal users, for all other users it should display the normal SF ...
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82 views

How to add Case lookup custom field to page layout within Self-service Portal?

So far I have been able of adding other types of Case custom fields - like text fields - to the page layout in Self-Service Portal. But when I try to add a self-relationship lookup to the layout, it ...
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0answers
85 views

Custom search results page in salesforce community

I am creating the salesforce community with custom ui. There is search form in the header(its ui is customized) like: <form action="/<community name>/search/SmartSearch" method="get"> ...
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0answers
88 views

Redirection of user on logout from customer portal

I need to implement logout button in customer portal with the following functionality. When user logged into the customer portal from the org on clicking logout button it should redirect to the org ...