Console used in the context of the "Salesforce Console". A Product of service cloud.

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1answer
42 views

OpenPrimaryTab in service console opens in same tab

I have tried by giving id as null but still on click existing tabs get refreshed. sforce.console.openPrimaryTab(null, pageName, true,'xyz',null,this.xyz, 'abz');
0
votes
2answers
20 views

What are minimal system requirements for Salesforce at console mode?

What are minimal system requirements for Salesforce at console mode? http://resources.docs.salesforce.com/200/6/en-us/sfdc/pdf/salesforce_technical_requirements.pdf The spec above does not make any ...
0
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1answer
15 views

Console - Subtab Refresh Using OnFocus Event

I would like to be able to refresh a particular console subtab on an onfocus event, but from a sidepanel. When I use sforce.console.refreshSubtabById It does refresh the tab on the first onfocus ...
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0answers
28 views

addEventListener won't work in VF page

code below.. <apex:page standardController="Case"> <apex:includeScript value="/support/console/35.0/integration.js" /> <script type="text/javascript"> ...
1
vote
1answer
27 views

Open subtab from Console Primary Tab Component

I have a custom VF Primary Tab Component (Right Sidebar) in the console. That is on the Account layout, this loads to the right with a load of Opportunity information. The issue I am having is I want ...
0
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0answers
24 views

Live agent deployment code passing parameter issue

I am trying to pass a paramter into live agent deployment code like liveagent.init('https://XXXX.salesforceliveagent.com/chat', ...
1
vote
0answers
25 views

openPrimaryTab in the default console not working

I have a button that is opening a new tab in the console. It was working just fine most of last year, but has stopped working and errors now. Have they removed support for opening tabs with console ...
0
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0answers
60 views

Primary Tab refreshes in console and Sub tab (VF page) reopens again after Refresh

I have an issue. My requirement is this, I have a VF page which opens from a custom button located on a Case Detail page. The VF Page has a CommandLink and a CommandButton which performs certain ...
0
votes
1answer
35 views

oncomplete function is not working [duplicate]

I am refreshing the primary tab after clicking on the update button.i am using the oncomplete function. on the command button oncomplete action is not working. i have tried in the following way: ...
1
vote
1answer
64 views

How to refresh the primary tab of console [duplicate]

I am trying to refresh the tab once i click on the update button . i have tried in the following way. <apex:includeScript value="/support/console/22.0/integration.js"/> <script ...
0
votes
1answer
16 views

How to create a console app in Enterprise edition

On the documentation page of "Create a console app", the following line is present "Salesforce console Available in: Enterprise and Unlimited Editions with the Sales Cloud for an extra cost" ...
1
vote
1answer
22 views

How do I customize the page layout for adding new accounts

How do i customize the page layout for just the page that renders when I am adding a new account?
0
votes
1answer
19 views

Live Agent - How do I access “Time Since Last Accept” programmatically?

We recently implemented Salesforce's Live Agent in our organization. We would like a custom console footer component to display the most available agent for a particular skill. Is there a way to ...
0
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0answers
13 views

Creating a new contact directly from Side Panel of Service Cloud Console

according to this release note from SF it should now be possible to create a new contact and assign it to the case right from the side panel of the service cloud console. I followed all the steps, but ...
0
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0answers
15 views

Two Phone Toolbar from OpenCTI iframe

Is it possible to have some customization in the Salesforce Service Console, which can show two sessions of the HTML for the Phone Toolbar? We have setup a call center and loading a HTML page for ...
1
vote
0answers
56 views

Service Console - Expendable/retractable list view of ALL emails of a contact, accessible from a case

Our support agents need an expendable/retractable list view of ALL emails from/to a contact, accessible easily from a case in the Service Console. In a case, we can click on "All Emails", and we get ...
1
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0answers
36 views

VisualForce page and Page layout together for one page

I have a problem. I have a VisualForce page for "New Case" and should use it only for special Profiles. In another hand, i have Standard Page Layout for "New Case" for other Profiles For accomplish ...
0
votes
1answer
72 views

Case Publisher Action “Send Email” not populating “To:” Field

I'm using a Service Console with cases. I have a Case Action (Quick Action) for sending an email. There is even a Predefined Field Value to set the case.customerID to the To: Address, but that doesn't ...
0
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1answer
86 views

Javascript Button Error, Winter 16?

I have a button that needs to open in the Service Console, and here is my javascript, any ideas? This is a new error and I am not sure how to handle, that is stopping a lot of activities Error ...
3
votes
1answer
1k views

Lightning App: how to fix [Exception, DomainNotPropagated] error

I'm working on Lightning Components which should be used it a Community created by the Community Builder. This gives me a very hard time to debug the components as described here: What is the best way ...
1
vote
0answers
11 views

Case Console With Default Record Type

I have a case console enabled and have 2 different profiles. For Profile 1 , there are different record types enabled and when I select a particular record type RT1 , side panel and highlight panel ...
2
votes
0answers
49 views

Custom TAB in Live Agent Console

i have this question: My prechat use liveagent.findOrCreate method to create a 'Info' tab related to my generated transcript. Info is created on a SessionKey and contains fields updated by customer ...
1
vote
1answer
18 views

Is it possible to expand CTI Phone when it's collapsed from sforce.console.cti api?

Is it possible to expand CTI Phone when it's collapsed from sforce.console.cti api? I have custom CTI phone implementation and I need to expand it if it's collapsed.
2
votes
1answer
12 views

My Publishing Console is no longer available

When I am logged into the AppExchange, I do not have the option access my publishing console to make updates to our listing. How can I get back to this to make updates?
0
votes
1answer
55 views

How to configure LiveAgent to set 'Online' state Automatically?

I try to configure Live Agent to setting state 'Online' automatically after user logged in to the console. I tried to do the via integration.js API, but I can't find proper event listener that may ...
0
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0answers
21 views

Console: Header and Articles in right pane won't go away

I am having trouble understanding all of the different parts of a service console. I've followed the guides online and still have questions. At this stage I've tried to turn everything off, in the ...
3
votes
1answer
83 views

addEventListener: Unsupported Operation: This API cannnot be used on this component

my goal is to keep only one contact TAB opened in Console all the time , if there is already a tab opened i need to close it and open the new tab. I have a VF section on standard detail page and i ...
0
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0answers
22 views

Why I cant save Client Note in action history in RemedyForce.com?

When I am going to add a client note in incident history, my save button is inactive. does anybody know to activate back it it in remedeyforce? Thanks
-1
votes
1answer
105 views

console components not visible as a profile user

I created a console and a Case page layout (with custom console components set up nicely). Everything looks good as System admin (picture below)- But when i log in as a specific profile user (call ...
0
votes
1answer
242 views

getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1017

Im trying to refresh the primaryTAB after Subtab close, and getting error " getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1017 ServiceDesk.js:304 refreshPrimaryTabById: Invalid ...
0
votes
1answer
112 views

How to define id:String in Console..im getting openPrimaryTab: Invalid ID:

How to define id:String in sforce.console.openPrimaryTab instead of null in salesforce? Here is the code that using, and i am getting openPrimaryTab: Invalid ID: error. any suggestions? function ...
1
vote
0answers
30 views

Service Cloud Console Page Dispatcher not working

Use case: We redirect our service cloud agents to a custom case time-tracking object after they create a case comment or send an email. This works and has been working. We deployed the console to our ...
0
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0answers
18 views

Case Time Tracker after Comment in Console

We want to enforce creating a time tracker entry after a case comment or email is created. In standard SFDC we are doing this by overwriting the view page and checking if an email or comment was made ...
0
votes
1answer
112 views

Console refreshing

In the console settings for apps there is a refresh feature for lists. If we select refresh list rows, it doesnt actually refresh. It only highlights the rows that were changed. Is it possible to make ...
0
votes
1answer
35 views

How to enable Development mode in Developer account

I tried to work with Visual force page. One page opend but there is no develope mode. How to enable Developer mode in Developer Edition
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0answers
17 views

How to call SF Console Integration API methods only once per page load

I have a console application with it's own separate session/authorization logic. When I'm logging out from my application it is refreshed, but salesforce page does not, which is ok. It's ok, yet ...
0
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0answers
23 views

Salesforce Console: Issue Refreshing Tabs of Custom Pages

I've been having issues with the refresh button that the Salesforce Console provides for tabs -- it just doesn't work for custom pages at all. Anyone else notice this? Or is refresh something the ...
0
votes
1answer
218 views

Salesforce Console: How can you get subtab ID by its name?

I'm hoping to override/refresh a particular subtab if it already exists, or open it as a new subtab if it doesn't exist yet. However I can't seem to find a way to get subtabs by name. The console ...
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0answers
52 views

Custom Console Component Label multilingual

For the console I have added “Custom Console Components”. Client needs Label to be displayed multilingual instead of just in English. I used Custom Label and refereeing it in the Label section as ...
1
vote
0answers
261 views

How to force a refresh of a custom console component

When a primary tab is refreshed, it refreshes all of it's subtabs and application-level custom components. It's possible to prevent the refresh of one of the application-level custom components by ...
0
votes
1answer
750 views

Get Object Id of the currently open primary tab on a custom console component through apex controller

I have a custom console component on which I want to display the details of the active primary tab (e.g. Id, Name, Email, CaseNumber etc), which can be a case details or contact details depending on ...
1
vote
1answer
36 views

Can a custom console component modify standard pages?

Is it possible to use a custom console component to alter standard pages, much like the old ways of inserting javascript through home page components?
2
votes
0answers
43 views

IE loads twice softphone adapter in console

In the organisation, there is a call center definition file that loads a softphone component. When debugging it with IE10, I can see the softphone adapter is loaded twice. It happens in Console mode, ...
0
votes
0answers
117 views

How to redirect SFDC URL clicked outside SFDC to open as a primary tab in Salesforce Console if user has an active session in Salesforce Console?

While waiting for my Idea Open Salesforce URLs in emails, chats, etc. in existing Salesforce Console to gather 10k votes, I'd like to understand how best to force a Salesforce URL clicked from an ...
0
votes
1answer
36 views

Firefox date format in dev console

In the dev console on Firefox I go to Test, New Run and select my Test Class to run. I'm in UK and today is 9th April (9/4 in UK). The test gets enqueued for 4th September - 9/4 US style! If I do ...
0
votes
0answers
44 views

Chrome and Console View - Quick Links at the top of each record display in modal window instead of in the appropriate frame

I use Chrome v41 to work in the Salesforce Console. When I click on any particular record type's quick links at the very top of the record (the ones that appear in modal windows that span the width of ...
0
votes
1answer
168 views

Delete trace flags

How to delete trace flags in Salesforce ? in reference to Console Log is not showing anything
0
votes
1answer
351 views

Add Scrollbar to Visual Force, dependent on Window Size

I have a Console component which is a Visual Force page; this one opens up from a ribbon tab in the bottom and is by default attached to this ribbon menu. I have the ability to de-attach this one so ...
1
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0answers
191 views

Open new console tab from within subpage

I have a visualforce page running within the Account page for which I want different behavior in and out of console. When I'm in console, I want to be able to click on a link within the sub-page and ...
3
votes
1answer
680 views

Visualforce Remoting Javascript Uncaught Reference Error

Am using the following buttons on visualforce page: input class="buttons" id="forecastButton" type="submit" value="Forecast" onclick="refreshRemoteChart" input class="buttons" id="exitButton" ...