Console used in the context of the "Salesforce Console". A Product of service cloud.

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12 views

Passing Pre-Chat form inputs into custom VF page

I am setting up a Live Agent chat for a client. I have built the chat and am testing it on a SFDC site. The chat and the pre-chat form work as expected. However, I am struggling with one of the ...
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1answer
29 views

How to open a multiple sub tabs under a single primary tab with a link click in salesforce service console?

I have requirement that i need to open the list of cases associated to an account in a sub tab by clicking on a button in account detail page. I have written the following visualforce page to ...
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1answer
19 views

Console List View A-to-Z

Does anyone know the rules that determine if the A-to-Z is displayed on the Service Cloud Console views (specifically Cases but i assume they are all the same)? Thanks
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1answer
38 views

Display visualforce page in console

So all I am trying to do is create a very basic visualforce page to display in a console. At the minute all that exists on the page is: <apex:page showHeader="false" sidebar="false" > hello ...
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1answer
47 views

visualforce page to list cases by contact using 'case.contactId' - Lightning Design

I have a business use case demand to show a list of Cases for the current associated Contact on the Case Feed. I was able to achieve this with the below VisualForce Page: <apex:page ...
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1answer
21 views

Not Able to Set Title of Tab in Console after Case Creation

I have the Below Page as in SFDC Help - Tried to achieve the name First - it's loading As 'Case Creation' after Save also it shows as 'Case Creation' only for Tab name ,I need to show the Newly ...
2
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1answer
33 views

Unable to get Console Tab Icon to appear using setTabIcon()

I have a VisualForce Case Detail page that is used in place of the standard case detail page via a Button Override. The page itself is a very basic custom page. I have some javascript code that uses ...
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1answer
26 views

How to display Console to Service Cloud User License?

We just bought Service Cloud Licenses...we already have a console that was in use by Sales Cloud users + Feature Licenses but now we would like to create a profile for Service Cloud Users that ...
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0answers
29 views

sforce.console.refreshPrimaryTabById is not refreshing feed publisher

have developed a VF form and put it in a quick action & assigned it to case page layout. I am refreshing the current case tab by using console integration toolkit at submit button's oncomplete ...
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1answer
38 views

Error Message- Standard tabsets are not permitted for this profile

I was able to resolve the below issue by googling it but couldn't able to understand whats wrong and how suggested method resolved the issue. Can someone please help me to get a better understanding ...
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0answers
47 views

Redirect from Visualforce to Service console

I have a quick Action button which is overridden with vf page on Case feed. Once I fill all the information and click Submit, it gets redirected to standard case feed record page instead of staying on ...
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11 views

Custom Pre-Chat field not populating in Agent Console

What I want to do is add a custom field to my console, which will be populated by a hidden field. We created a custom field under the Case object, with the ID of testchat__c. Looking over the docs and ...
2
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1answer
94 views

How do I Call Methods in the Console Integration Toolkit from a Lightning Component?

The requirement I am working on is a little complex so I am going to break my question down into a few points for clarity sake. The application I am working on will run in the Salesforce Service ...
3
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0answers
22 views

View all console events

I'm new to Salesforce. I have a CTI integration that needs to fire some events via sforce.console.fireEvent. Is there a tool or some setting I can turn up in the developer console to observe the ...
1
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1answer
90 views

Is there a way to test sql queries in exacttarget?

I'm wondering if there is any sort of developer console where you can test sql queries. Testing queries by always looking into the regarding data extension takes quite a lot of time. Anyone having ...
3
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1answer
34 views

In the Service cloud console the home tabs for objects are displayed differently

We have observed some UI changes to the service cloud console especially with the home tabs of the objects with regards to the list views and buttons . The list views and buttons are following the ...
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0answers
16 views

How to refresh page in console mode

I am not able to refresh the console page by using the following syntax. If i click on the button nothing happens. pls help me out <!-- Page Name:Rforce_MyRMyD_Gigya_Page Description:This ...
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0answers
29 views

Sales Console VF page

We have VF page which is configured as tabs in sales console. The page works as expected if it is opened directly but not in the console. On click of the button I am disabling the button which is not ...
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1answer
52 views

Sub tab is not opening in Service Console

This is the VF code that i have used in the case page layout. <apex:page standardController="Case" tabStyle="case" extensions="sccasesController" ...
3
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2answers
73 views

Regex: I need to get numbers inside square brackets my regular exp is working in online tester but not in console

If I try and test the same string it works fine in all the online regex testers but its not working in console. throwing me NOT FOUND Error. Can anyone guide me. string str='this is a test [12312] ...
1
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1answer
48 views

Conditionally load Javascript library in Custom Button

I am facing an issue with a custom onclick-javascript button that is used in the Partner Portal, Console and in "regular" Salesforce. I have the following RequiredScripts in the button: {!...
3
votes
1answer
86 views

How do I know/find the Id or name of an already open primary tab in the console?

How do I know/find the Id or name of an already open primary tab in the console? We are building a console app where accounts are opened as primary tabs. Some of these primary tabs will be opened ...
2
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0answers
47 views

Drag Item from Visualforce page onto parent in console layout

I was wondering if anyone had come across anything like this? I have been asked to find out if it is possible to setup jQuery Draggable and jQuery Droppable to drag an item from the console and drop ...
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0answers
14 views

Removed Navigation Tab Items from Console, but they won't go away

Evening -- Over the course of configuring a Service console, I've added a few Navigation Tab Items... all of which persist even after I've deselected them from the list. At one point, I had ...
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1answer
140 views

OpenPrimaryTab in service console opens in same tab

I have tried by giving id as null but still on click existing tabs get refreshed. sforce.console.openPrimaryTab(null, pageName, true,'xyz',null,this.xyz, 'abz');
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2answers
34 views

What are minimal system requirements for Salesforce at console mode?

What are minimal system requirements for Salesforce at console mode? http://resources.docs.salesforce.com/200/6/en-us/sfdc/pdf/salesforce_technical_requirements.pdf The spec above does not make any ...
0
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1answer
53 views

Console - Subtab Refresh Using OnFocus Event

I would like to be able to refresh a particular console subtab on an onfocus event, but from a sidepanel. When I use sforce.console.refreshSubtabById It does refresh the tab on the first onfocus ...
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50 views

addEventListener won't work in VF page

code below.. <apex:page standardController="Case"> <apex:includeScript value="/support/console/35.0/integration.js" /> <script type="text/javascript"> sforce.console....
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1answer
154 views

Open subtab from Console Primary Tab Component

I have a custom VF Primary Tab Component (Right Sidebar) in the console. That is on the Account layout, this loads to the right with a load of Opportunity information. The issue I am having is I want ...
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30 views

Live agent deployment code passing parameter issue

I am trying to pass a paramter into live agent deployment code like liveagent.init('https://XXXX.salesforceliveagent.com/chat', '572b0000000xxxs&lang=en&country=international_Support_EN'...
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0answers
66 views

openPrimaryTab in the default console not working

I have a button that is opening a new tab in the console. It was working just fine most of last year, but has stopped working and errors now. Have they removed support for opening tabs with console ...
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0answers
357 views

Primary Tab refreshes in console and Sub tab (VF page) reopens again after Refresh

I have an issue. My requirement is this, I have a VF page which opens from a custom button located on a Case Detail page. The VF Page has a CommandLink and a CommandButton which performs certain ...
0
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1answer
49 views

oncomplete function is not working [duplicate]

I am refreshing the primary tab after clicking on the update button.i am using the oncomplete function. on the command button oncomplete action is not working. i have tried in the following way: &...
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1answer
480 views

How to refresh the primary tab of console [duplicate]

I am trying to refresh the tab once i click on the update button . i have tried in the following way. <apex:includeScript value="/support/console/22.0/integration.js"/> <script src="//...
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1answer
25 views

How to create a console app in Enterprise edition

On the documentation page of "Create a console app", the following line is present "Salesforce console Available in: Enterprise and Unlimited Editions with the Sales Cloud for an extra cost" ...
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1answer
31 views

How do I customize the page layout for adding new accounts

How do i customize the page layout for just the page that renders when I am adding a new account?
0
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1answer
27 views

Live Agent - How do I access “Time Since Last Accept” programmatically?

We recently implemented Salesforce's Live Agent in our organization. We would like a custom console footer component to display the most available agent for a particular skill. Is there a way to ...
1
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1answer
43 views

Creating a new contact directly from Side Panel of Service Cloud Console

according to this release note from SF it should now be possible to create a new contact and assign it to the case right from the side panel of the service cloud console. I followed all the steps, but ...
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23 views

Two Phone Toolbar from OpenCTI iframe

Is it possible to have some customization in the Salesforce Service Console, which can show two sessions of the HTML for the Phone Toolbar? We have setup a call center and loading a HTML page for ...
1
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0answers
59 views

Service Console - Expendable/retractable list view of ALL emails of a contact, accessible from a case

Our support agents need an expendable/retractable list view of ALL emails from/to a contact, accessible easily from a case in the Service Console. In a case, we can click on "All Emails", and we get ...
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0answers
62 views

VisualForce page and Page layout together for one page

I have a VisualForce page for "New Case" and should use it only for special Profiles. On the another hand, I have Standard Page Layout for "New Case" for other Profiles. To accomplish this, I've made ...
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1answer
268 views

Case Publisher Action “Send Email” not populating “To:” Field

I'm using a Service Console with cases. I have a Case Action (Quick Action) for sending an email. There is even a Predefined Field Value to set the case.customerID to the To: Address, but that doesn't ...
0
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1answer
130 views

Javascript Button Error, Winter 16?

I have a button that needs to open in the Service Console, and here is my javascript, any ideas? This is a new error and I am not sure how to handle, that is stopping a lot of activities Error ...
5
votes
2answers
3k views

Lightning App: how to fix [Exception, DomainNotPropagated] error

I'm working on Lightning Components which should be used it a Community created by the Community Builder. This gives me a very hard time to debug the components as described here: What is the best way ...
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0answers
18 views

Case Console With Default Record Type

I have a case console enabled and have 2 different profiles. For Profile 1 , there are different record types enabled and when I select a particular record type RT1 , side panel and highlight panel ...
2
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0answers
82 views

Custom TAB in Live Agent Console

i have this question: My prechat use liveagent.findOrCreate method to create a 'Info' tab related to my generated transcript. Info is created on a SessionKey and contains fields updated by customer ...
1
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1answer
23 views

Is it possible to expand CTI Phone when it's collapsed from sforce.console.cti api?

Is it possible to expand CTI Phone when it's collapsed from sforce.console.cti api? I have custom CTI phone implementation and I need to expand it if it's collapsed.
2
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1answer
14 views

My Publishing Console is no longer available

When I am logged into the AppExchange, I do not have the option access my publishing console to make updates to our listing. How can I get back to this to make updates?
0
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1answer
87 views

How to configure LiveAgent to set 'Online' state Automatically?

I try to configure Live Agent to setting state 'Online' automatically after user logged in to the console. I tried to do the via integration.js API, but I can't find proper event listener that may ...
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0answers
27 views

Console: Header and Articles in right pane won't go away

I am having trouble understanding all of the different parts of a service console. I've followed the guides online and still have questions. At this stage I've tried to turn everything off, in the app,...