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1
vote
1answer
26 views

unable to display console in the apps

I have created a console app. I have assigned it to a profile (X). I have designed the layout and tested the console layout and I am happy with the way it is laid out. Now when I log in as a user with ...
3
votes
1answer
40 views

Overriding standard object view page with Visualforce breaks the Mini Console view in Agent Console

Our reps use the Agent Console to view their Opportunities and we have the related Account record display in the Mini Console view for each one. The relationship field that it's using is 'Account ...
1
vote
0answers
12 views

Add Service Console to a community?

We want to create a community for field staff and provide them access to the service console. Since service console is a custom application, I am not able to add it to the Community. By default, ...
1
vote
0answers
66 views

Console Integration Toolkit addEventListener not receiving events in iFramed Visual Force Page

I have the following setup (showing a simplified version here): A CTI adapter page (hosted externally under www.example.com or localhost) uses the Console Integration Toolkit to fire an event using ...
5
votes
1answer
52 views

Displaying records side by side in one screen, in different modes

I want to display two opportunities side by side, so my users can compare them, and i can do that easily with <apex:detail> When they're both in view mode, it looks great. However, I want it to ...
1
vote
1answer
143 views

Old Console and VisualForce Pages

I have a relatively simple visualforce page that just uses the apex:detail to show the cases detail on the page. With that comes the out of the box change owner and change record type links and ...
1
vote
1answer
67 views

Url hacking in Sales Console

Does anyone know if URL hacking works on Sales Console? I want to activate sales console in my org but not sure if pre population of field will be affected by this.
1
vote
2answers
61 views

Is it possible to write an interactive Apex Console Script?

Is it possible to write an Apex script which will ask the user for input? Something like: System.out.print("Enter your name: "); String name = input.nextLine();
1
vote
1answer
190 views

Console - How to make case created from flow open as a subtab?

I'm in the Service Cloud Console. I have a flow embedded in a VF page. The VF page is a component on the account detail layout. The flow creates a case. When the flow is finished, I want the case ...
3
votes
2answers
78 views

How to get the CaseID when creating a CaseComment

I have a VF page that will act as a Publisher Action on the Case Layout and will allow for the creation of a Case Comment. How can I pass in the CaseID since it is a required field on Case Comment? ...
2
votes
1answer
97 views

Custom Visualforce page displaying items from “Chat Details” page with other custom content

As the chat details page in Live Agent chats is not editable I would like to create a custom page to display the fields from this page, with additional items, ideally too I would like this tab to be ...
0
votes
0answers
16 views

Can the sidebar in the Agent Console be customized with homepage components etc.?

We have an AppExchange product which relies heavily on a homepage component included in the sidebar of Salesforce.com. We are currently working with a prospect heavily utilizing the Agent Console as ...
0
votes
0answers
19 views

Adding Asset to console view

When I create a console view (Setup | Build | Create Apps) and I add the Asset object to the console, when I launch the console view the Asset view is blank. Is this a bug on the asset object or am I ...
5
votes
1answer
132 views

Accessing case information in a sidebar within Service Console

We are using Service Console with multiple case recordtypes, profiles, and roles. Within a page layout we are using the 'Custom Console Components' and linking to a simple visualforce page that will ...
0
votes
0answers
22 views

Limitations of having Domains in Service Cloud Console & its effect on URL of VF Pages?

Can you please help on understanding Limitations of having Domains in Service Cloud Console & its effect on URL's of VF Pages ??
0
votes
2answers
534 views

How to SET Open CTI Page Info for a Visualforce Page (aka is there a reciprocal of sforce.interaction.getPageInfo)

The Open CTI Interaction toolkit has a method that a Salesforce Call Center implementation can use for retrieving the Object Name and Record Id of the page that a user is currently on: ...
1
vote
1answer
106 views

How to enable standard keyboard shortcuts for the service console?

How to enable keyboard shortcuts for the salesforce console? do we need to write any coding to enable standard keyboard shortcuts? Enable shortcut keys option is disabled in my dev org?
0
votes
0answers
127 views

Is there any difference between Salesforce Console and Service cloud console?

Is there any difference between Salesforce Console and Service cloud console? i am seeing a console in my free developer edition in the name "Sample Console". Is this console related to service cloud ...
1
vote
1answer
156 views

Attach an already existing article(or even a solution) to a case in Salesforce

During the process of closing an open case, instead of creating a new article and attaching it to a case. I want to attach an already existing article/or solution. I went through the ...
1
vote
0answers
71 views

IE browser issue working with java script

I was trying to open a subtab using javascript, in the js console in IE browser and I am getting this error: URl does not exists But the URL is correct and its opening in Firefox browser the way ...
2
votes
1answer
65 views

Salesforce Console Change Closed Opportunity Owner

I'm looking into how to change the owner of an opportunity through the Salesforce Console and a custom trigger. As of right now I understand that in order to be able to change closed opportunities of ...
2
votes
2answers
321 views

Date of Birth field - Calendar years not showing earlier years in console

i have go through a few guide available here and this guide doenst help on console. can anyone help how can i make my date field Years drop down in console showing previous years?
2
votes
3answers
941 views

HIghlights Panel not showing up

I have turned on the highlights panel by going to page layout properties and also added fields on the highlights panel, but fields are not showing up on the console. Are there any more settings to do? ...
4
votes
1answer
308 views

Can I define a global Javascript variable that I can access from all Custom Console Components in Service Cloud Console?

I have 3 Custom Console Components and 3 PrimaryTabs(visualforce pages) in my Service Cloud Console. What I am trying to define is a global Javascript variable which I want to access in any of the ...
2
votes
0answers
348 views

How to check if the record is already part of the opened primary or secondary tab?

In the service console toolkit its not possible to open same record in two tabs since the tabs needs to be unique, reasons for which i understand. But i am in a scenario where in, on clicking a link ...
4
votes
3answers
105 views

How to compare logs in the console?

Is there a way to compare two logs in the console? I'm following the tutorial in the Apex Workbook and at after executing two anonymous pieces of code it says to compare the two execution logs. I ...
7
votes
4answers
1k views

How to export debug logs?

I spend my days waiting on the Force.com Console and it makes me crazy, I have a pretty nice machine and it still chokes on the details sometimes. Anyways, I saw Loggly had given a presentation at DF ...