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13 views

console components not visible as a profile user

I created a console and a Case page layout (with custom console components set up nicely). Everything looks good as System admin (picture below)- But when i log in as a specific profile user (call ...
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0answers
10 views

How to create Record Type in Console app?

I have created an Record Type in custom app, But i could not find any option to create Record Type in Console app. Is that possible to do in an Console App.
0
votes
1answer
32 views

getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1017

Im trying to refresh the primaryTAB after Subtab close, and getting error " getEnclosingPrimaryTabId: Cannot get workspace from frameId: ext-comp-1017 ServiceDesk.js:304 refreshPrimaryTabById: Invalid ...
0
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1answer
22 views

How to define id:String in Console..im getting openPrimaryTab: Invalid ID:

How to define id:String in sforce.console.openPrimaryTab instead of null in salesforce? Here is the code that using, and i am getting openPrimaryTab: Invalid ID: error. any suggestions? function ...
1
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0answers
22 views

Service Cloud Console Page Dispatcher not working

Use case: We redirect our service cloud agents to a custom case time-tracking object after they create a case comment or send an email. This works and has been working. We deployed the console to our ...
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0answers
12 views

Case Time Tracker after Comment in Console

We want to enforce creating a time tracker entry after a case comment or email is created. In standard SFDC we are doing this by overwriting the view page and checking if an email or comment was made ...
0
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0answers
23 views

Console refreshing

In the console settings for apps there is a refresh feature for lists. If we select refresh list rows, it doesnt actually refresh. It only highlights the rows that were changed. Is it possible to make ...
0
votes
1answer
19 views

How to enable Development mode in Developer account

I tried to work with Visual force page. One page opend but there is no develope mode. How to enable Developer mode in Developer Edition
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0answers
11 views

How to call SF Console Integration API methods only once per page load

I have a console application with it's own separate session/authorization logic. When I'm logging out from my application it is refreshed, but salesforce page does not, which is ok. It's ok, yet ...
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0answers
12 views

Salesforce Console: Issue Refreshing Tabs of Custom Pages

I've been having issues with the refresh button that the Salesforce Console provides for tabs -- it just doesn't work for custom pages at all. Anyone else notice this? Or is refresh something the ...
0
votes
1answer
65 views

Salesforce Console: How can you get subtab ID by its name?

I'm hoping to override/refresh a particular subtab if it already exists, or open it as a new subtab if it doesn't exist yet. However I can't seem to find a way to get subtabs by name. The console ...
0
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0answers
23 views

Custom Console Component Label multilingual

For the console I have added “Custom Console Components”. Client needs Label to be displayed multilingual instead of just in English. I used Custom Label and refereeing it in the Label section as ...
1
vote
0answers
103 views

How to force a refresh of a custom console component

When a primary tab is refreshed, it refreshes all of it's subtabs and application-level custom components. It's possible to prevent the refresh of one of the application-level custom components by ...
0
votes
1answer
219 views

Get Object Id of the currently open primary tab on a custom console component through apex controller

I have a custom console component on which I want to display the details of the active primary tab (e.g. Id, Name, Email, CaseNumber etc), which can be a case details or contact details depending on ...
0
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0answers
8 views

Console Sidebar Widths (px or %) Are Not Being Applied

Has anyone tinkered around with the width settings of Console Components? There's instances where it works and doesn't, but it mostly doesn't. How is the width setting actually enforced?
0
votes
1answer
20 views

Can a custom console component modify standard pages?

Is it possible to use a custom console component to alter standard pages, much like the old ways of inserting javascript through home page components?
2
votes
0answers
30 views

IE loads twice softphone adapter in console

In the organisation, there is a call center definition file that loads a softphone component. When debugging it with IE10, I can see the softphone adapter is loaded twice. It happens in Console mode, ...
0
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0answers
70 views

How to redirect SFDC URL clicked outside SFDC to open as a primary tab in Salesforce Console if user has an active session in Salesforce Console?

While waiting for my Idea Open Salesforce URLs in emails, chats, etc. in existing Salesforce Console to gather 10k votes, I'd like to understand how best to force a Salesforce URL clicked from an ...
0
votes
1answer
19 views

Firefox date format in dev console

In the dev console on Firefox I go to Test, New Run and select my Test Class to run. I'm in UK and today is 9th April (9/4 in UK). The test gets enqueued for 4th September - 9/4 US style! If I do ...
0
votes
0answers
26 views

Chrome and Console View - Quick Links at the top of each record display in modal window instead of in the appropriate frame

I use Chrome v41 to work in the Salesforce Console. When I click on any particular record type's quick links at the very top of the record (the ones that appear in modal windows that span the width of ...
0
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0answers
49 views

Delete trace flags

How to delete trace flags in Salesforce ? in reference to Console Log is not showing anything
0
votes
1answer
161 views

Add Scrollbar to Visual Force, dependent on Window Size

I have a Console component which is a Visual Force page; this one opens up from a ribbon tab in the bottom and is by default attached to this ribbon menu. I have the ability to de-attach this one so ...
1
vote
0answers
104 views

Open new console tab from within subpage

I have a visualforce page running within the Account page for which I want different behavior in and out of console. When I'm in console, I want to be able to click on a link within the sub-page and ...
2
votes
1answer
313 views

Visualforce Remoting Javascript Uncaught Reference Error

Am using the following buttons on visualforce page: input class="buttons" id="forecastButton" type="submit" value="Forecast" onclick="refreshRemoteChart" input class="buttons" id="exitButton" ...
1
vote
1answer
24 views

Console - “Get a link to share” - is to possible to remove word “Salesforce” from “Create standard Salesforce URL”?

In the agent console - 3 column layout, on the top right corner user will see one dropdown arrow, on click of it user will see list of open tab names, beside each of it will have 2 icons one to "Get ...
0
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0answers
33 views

Adding columns to Agent Console list view

How Can I manage the Agent Console list view? I'm looking at the activities list view and I need to add and remove columns but there is option I can find
1
vote
2answers
374 views

How to determine if a VF page is invoked in a console

I have a VF page which needs to be displayed in the Service console as well as a regular tab. The header should not be displayed in the console. However removing the header (showHeader = false) ...
1
vote
1answer
303 views

Can I override Salesforce Sales Console Standard List View?

When list placement in Sales console is "Full screen, unpinned" I'd like to override the entire list view with a visualforce page. Is this possible? I'm also interested in anyone who has added a ...
0
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0answers
106 views

How can you close a task tab in Service-Cloud Console after saving it

Is there a way to customize salesforce Service-Cloud Console to perform a "save & close" on activities (tasks). The behaviour I am looking for: agent creates a new activity task for a lead ...
0
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0answers
20 views

how to build a custom console

I want to build a custom console page for my users. Are there any resources available that show this? Could I create a visualforce page that allows me to build a page similar to the current sales ...
1
vote
2answers
401 views

support:clickToDial in console Click to Dial Disabled

I have a Visualforce page that uses <support:clickToDial>. When a user is in Service Console, click to dial is disabled. Click to dial works in standard Salesforce salesforce pages and on my ...
0
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0answers
88 views

Sales Console layout

How can I modify the Sales Console to reflect what is shown in the following screenshot? The Sales Console that I have activated in my org isn't as well laid out, e.g., pane on left hand side only has ...
1
vote
1answer
54 views

unable to display console in the apps

I have created a console app. I have assigned it to a profile (X). I have designed the layout and tested the console layout and I am happy with the way it is laid out. Now when I log in as a user with ...
4
votes
1answer
258 views

Overriding standard object view page with Visualforce breaks the Mini Console view in Agent Console

Our reps use the Agent Console to view their Opportunities and we have the related Account record display in the Mini Console view for each one. The relationship field that it's using is 'Account ...
1
vote
0answers
48 views

Add Service Console to a community?

We want to create a community for field staff and provide them access to the service console. Since service console is a custom application, I am not able to add it to the Community. By default, ...
1
vote
0answers
352 views

Console Integration Toolkit addEventListener not receiving events in iFramed Visual Force Page

I have the following setup (showing a simplified version here): A CTI adapter page (hosted externally under www.example.com or localhost) uses the Console Integration Toolkit to fire an event using ...
5
votes
1answer
194 views

Displaying records side by side in one screen, in different modes

I want to display two opportunities side by side, so my users can compare them, and i can do that easily with <apex:detail> When they're both in view mode, it looks great. However, I want it to ...
1
vote
1answer
390 views

Old Console and VisualForce Pages

I have a relatively simple visualforce page that just uses the apex:detail to show the cases detail on the page. With that comes the out of the box change owner and change record type links and ...
1
vote
1answer
177 views

Url hacking in Sales Console

Does anyone know if URL hacking works on Sales Console? I want to activate sales console in my org but not sure if pre population of field will be affected by this.
1
vote
2answers
95 views

Is it possible to write an interactive Apex Console Script?

Is it possible to write an Apex script which will ask the user for input? Something like: System.out.print("Enter your name: "); String name = input.nextLine();
2
votes
1answer
521 views

Console - How to make case created from flow open as a subtab?

I'm in the Service Cloud Console. I have a flow embedded in a VF page. The VF page is a component on the account detail layout. The flow creates a case. When the flow is finished, I want the case ...
3
votes
2answers
386 views

How to get the CaseID when creating a CaseComment

I have a VF page that will act as a Publisher Action on the Case Layout and will allow for the creation of a Case Comment. How can I pass in the CaseID since it is a required field on Case Comment? ...
2
votes
1answer
230 views

Custom Visualforce page displaying items from “Chat Details” page with other custom content

As the chat details page in Live Agent chats is not editable I would like to create a custom page to display the fields from this page, with additional items, ideally too I would like this tab to be ...
5
votes
2answers
348 views

Accessing case information in a sidebar within Service Console

We are using Service Console with multiple case recordtypes, profiles, and roles. Within a page layout we are using the 'Custom Console Components' and linking to a simple visualforce page that will ...
0
votes
2answers
1k views

How to SET Open CTI Page Info for a Visualforce Page (aka is there a reciprocal of sforce.interaction.getPageInfo)

The Open CTI Interaction toolkit has a method that a Salesforce Call Center implementation can use for retrieving the Object Name and Record Id of the page that a user is currently on: ...
1
vote
1answer
353 views

How to enable standard keyboard shortcuts for the service console?

How to enable keyboard shortcuts for the salesforce console? do we need to write any coding to enable standard keyboard shortcuts? Enable shortcut keys option is disabled in my dev org?
1
vote
1answer
662 views

Attach an already existing article(or even a solution) to a case in Salesforce

During the process of closing an open case, instead of creating a new article and attaching it to a case. I want to attach an already existing article/or solution. I went through the ...
1
vote
0answers
121 views

IE browser issue working with java script

I was trying to open a subtab using javascript, in the js console in IE browser and I am getting this error: URl does not exists But the URL is correct and its opening in Firefox browser the way ...
2
votes
1answer
148 views

Salesforce Console Change Closed Opportunity Owner

I'm looking into how to change the owner of an opportunity through the Salesforce Console and a custom trigger. As of right now I understand that in order to be able to change closed opportunities of ...
2
votes
2answers
900 views

Date of Birth field - Calendar years not showing earlier years in console

i have go through a few guide available here and this guide doenst help on console. can anyone help how can i make my date field Years drop down in console showing previous years?