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15 views

Not Able to View RadioButton on Live Agent Survey Page

I have a postchat VF page and controller, containing below code VF Page: <apex:page controller="start" tabstyle="Plan__c" showHeader="false"> <apex:form > <apex:selectRadio ...
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7 views

how to use LiveChatTranscript object

how can i do this ? Create Live Agent Visual force page that uses LiveChatTranscript Object, and displays StartTime property of chat ?
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29 views

Alert when a user close livechat window

I want to alert when a user close the livechat window. This is the code but it doesn't work: window.onbeforeunload = function(){ return 'Are you sure?'; } Have you got any idea? Thanks.
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0answers
18 views

ownerAssignment - Troubleshooting Lead Assignment

Our company is testing out a chat software from Olark. The objective is to create leads from interested prospects. The initial frustration is that while the chat software can create a lead, it doesn't ...
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1answer
19 views

Live Agent - How do I access “Time Since Last Accept” programmatically?

We recently implemented Salesforce's Live Agent in our organization. We would like a custom console footer component to display the most available agent for a particular skill. Is there a way to ...
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2answers
25 views

Translate Prechat page for Live Agent Salesforce

I have created custom labels for the prechat page for live agent chat in Salesforce and maintained the translations. What parameter can I use on the VF page to drive the correct language translation ...
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1answer
54 views

Implementing Live Agent chat in salesforce

I want to know that what all the additional functionalities I can add-on with implementing the live agent chat. For Ex: I can implement multi-lingual support. Similarly, what other functionalities I ...
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1answer
42 views

Case Object Not Updating with Logic When Another Object is Attached via Lookup

I have a trigger in place that updates the case "Origin" field to a value of "Live Chat" once that case has been attached to a transcript via a Lookup Field. My test class does not seem to be working ...
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28 views

Live Agent chat invite with Multiple skills and multiple chat invites

We have multiple skills setup and have 1 person assigned to 1 skill. set up separate images for different buttons, so that different chat invites as per the languages can come for the different ...
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5 views

pre chatform url

Customer can chat from the salesforce chat window with the Live Agent in Salesforce even after closing the invoking HTML page .. In other words invoking application (HTML page in our POC , Member ...
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0answers
45 views

LiveAgent QuickText - Merge Fields Not Rendering Through the Console Integration Toolkit

We are working on a solution to allow chat reps to see all available quick text records. This solution is relatively straight forward and outlined by a SFDC Product Manager here. We're using a custom ...
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1answer
64 views

Can I enable Live Chat on a regular app or only on a console?

I am trying to enable Live Agent for my org, and the only way I can find to do it is by creating a new console and adding it to this console. When I go to the set up for existing apps or try to create ...
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vote
1answer
173 views

Salesforce Chat Messenger in Visualforce page

Can we use Chat messenger (the chat widget) in a Visualforce page? I have force.com Sites (as portals), and I want to include a chat messenger in it? If this isn't possible, any other ideas on how to ...