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0answers
6 views

Live agent disconnection of a chat

3 weeks ago I deployed Live agent in a Salesforce org. Since then, everyday, all day long, there are about 5 agents in the console waiting for someone's chat contact. Recently, we have been starting ...
-1
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0answers
16 views

How to check the availability of a live agent?

I'm trying to create an application that pulls the current status of the live agent (online, away or offline). Does anyone know how can this be done? I couldn't find it in the documentation. Thanks!
1
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0answers
25 views

How to transfer skill from live agent chat request to custom field in case information?

I have a task where I have to transfer the skill shown in the live agent chat request to a custom field in the case information that is generated once the live agent accepts the chat. See image below: ...
2
votes
1answer
37 views

Chat persistence in Live Agent

The Live Agent code is hosted in a specific page of the website. When the user goes/navigates to other page or refreshes the page, all the chat data is lost. The chat window shows "Start Chat" button. ...
0
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0answers
26 views

Integrating Google Analytics with Salesforce Live Agent

We have built the chat page using Pre-chat VF page. This is deployed in the website and is working fine. Now we would like to integrate GA on the chat page and Salesforce. Is this possible? Have ...
0
votes
0answers
20 views

Not Able to View RadioButton on Live Agent Survey Page

I have a postchat VF page and controller, containing below code VF Page: <apex:page controller="start" tabstyle="Plan__c" showHeader="false"> <apex:form > <apex:selectRadio ...
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0answers
9 views

how to use LiveChatTranscript object

how can i do this ? Create Live Agent Visual force page that uses LiveChatTranscript Object, and displays StartTime property of chat ?
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0answers
32 views

Alert when a user close livechat window

I want to alert when a user close the livechat window. This is the code but it doesn't work: window.onbeforeunload = function(){ return 'Are you sure?'; } Have you got any idea? Thanks.
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0answers
36 views

ownerAssignment - Troubleshooting Lead Assignment

Our company is testing out a chat software from Olark. The objective is to create leads from interested prospects. The initial frustration is that while the chat software can create a lead, it doesn't ...
0
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1answer
25 views

Live Agent - How do I access “Time Since Last Accept” programmatically?

We recently implemented Salesforce's Live Agent in our organization. We would like a custom console footer component to display the most available agent for a particular skill. Is there a way to ...
0
votes
2answers
52 views

Translate Prechat page for Live Agent Salesforce

I have created custom labels for the prechat page for live agent chat in Salesforce and maintained the translations. What parameter can I use on the VF page to drive the correct language translation ...
0
votes
1answer
87 views

Implementing Live Agent chat in salesforce

I want to know that what all the additional functionalities I can add-on with implementing the live agent chat. For Ex: I can implement multi-lingual support. Similarly, what other functionalities I ...
0
votes
1answer
54 views

Case Object Not Updating with Logic When Another Object is Attached via Lookup

I have a trigger in place that updates the case "Origin" field to a value of "Live Chat" once that case has been attached to a transcript via a Lookup Field. My test class does not seem to be working ...
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0answers
45 views

Live Agent chat invite with Multiple skills and multiple chat invites

We have multiple skills setup and have 1 person assigned to 1 skill. set up separate images for different buttons, so that different chat invites as per the languages can come for the different ...
0
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0answers
6 views

pre chatform url

Customer can chat from the salesforce chat window with the Live Agent in Salesforce even after closing the invoking HTML page .. In other words invoking application (HTML page in our POC , Member ...
0
votes
0answers
63 views

LiveAgent QuickText - Merge Fields Not Rendering Through the Console Integration Toolkit

We are working on a solution to allow chat reps to see all available quick text records. This solution is relatively straight forward and outlined by a SFDC Product Manager here. We're using a custom ...
0
votes
1answer
74 views

Can I enable Live Chat on a regular app or only on a console?

I am trying to enable Live Agent for my org, and the only way I can find to do it is by creating a new console and adding it to this console. When I go to the set up for existing apps or try to create ...
1
vote
1answer
227 views

Salesforce Chat Messenger in Visualforce page

Can we use Chat messenger (the chat widget) in a Visualforce page? I have force.com Sites (as portals), and I want to include a chat messenger in it? If this isn't possible, any other ideas on how to ...