The tag has no usage guidance.

learn more… | top users | synonyms

0
votes
1answer
22 views

Case Object Not Updating with Logic When Another Object is Attached via Lookup

I have a trigger in place that updates the case "Origin" field to a value of "Live Chat" once that case has been attached to a transcript via a Lookup Field. My test class does not seem to be working ...
0
votes
0answers
9 views

Live Agent chat invite with Multiple skills and multiple chat invites

We have multiple skills setup and have 1 person assigned to 1 skill. set up separate images for different buttons, so that different chat invites as per the languages can come for the different ...
0
votes
0answers
2 views

pre chatform url

Customer can chat from the salesforce chat window with the Live Agent in Salesforce even after closing the invoking HTML page .. In other words invoking application (HTML page in our POC , Member ...
0
votes
0answers
14 views

LiveAgent QuickText - Merge Fields Not Rendering Through the Console Integration Toolkit

We are working on a solution to allow chat reps to see all available quick text records. This solution is relatively straight forward and outlined by a SFDC Product Manager here. We're using a custom ...
0
votes
1answer
30 views

Can I enable Live Chat on a regular app or only on a console?

I am trying to enable Live Agent for my org, and the only way I can find to do it is by creating a new console and adding it to this console. When I go to the set up for existing apps or try to create ...
1
vote
1answer
90 views

Salesforce Chat Messenger in Visualforce page

Can we use Chat messenger (the chat widget) in a Visualforce page? I have force.com Sites (as portals), and I want to include a chat messenger in it? If this isn't possible, any other ideas on how to ...