We are using Filters within our Knowledge Base to filter based on the Data Categories set for each article. For example, Product Version data category will filter on all KB articles set with the ...
Case: our company wants to simplify the Idea object (in order to retrieve maximum input & participation from the user community) and therefore skip Zone, Theme, Category from the user interface. ...
Is there any possible way to update an existing set of knowledge articles to include specific data categories without manually going into each one? Can this be achieved with data Loader?
I have some data in Knowledge and Answers that I'd love to relate to other data in custom objects? Is it possible to refer data categories from custom objects, besides sort of manually (and ...