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4
votes
1answer
78 views

Adding comments to Milestone

I want to allow the Service Rep. to allow a comment/description to an entitlement milestone, like what action was performed to meet the milestone. Example: Milestone is First Response after 15 min ...
0
votes
0answers
428 views

Need help with Apex Trigger on Email Object for Case Milestone Completion Date?

“Hi, we are implementing Entitlements and Milestones for our consumer group and as part of this implementation, we are using the completefirstresponseemail trigger to mark the First Milestone as ...
4
votes
1answer
146 views

Recalculating SLA Times

I have a group of SLA Processes that are working, they are using a custom date field as a base for the Milestone timeline; however, I need that under a special set of circumstances, a change in the ...
2
votes
3answers
389 views

Milestones not working when case created from test code

I have an Entitlement process and support triggers that I would like to test so that I can submit code into product. Problem: When I create all the object through code I only get one of the ...
1
vote
1answer
496 views

Completion issues with CaseMilestones

I am in the process of assessing Entitlement Processes and CaseMilestones. I have set up an Entitlement Process that has 2 CaseMilestones set up. The first called First Response is initialised on ...