I want to allow the Service Rep. to allow a comment/description to an entitlement milestone, like what action was performed to meet the milestone. Example: Milestone is First Response after 15 min ...
“Hi, we are implementing Entitlements and Milestones for our consumer group and as part of this implementation, we are using the completefirstresponseemail trigger to mark the First Milestone as ...
We are implementing milestones and entitlements at our company and I am running into an issue. We have one basic entitlement and 5 different milestones under it. First Response Re-Open Tier1 Tier2 ...
I have a group of SLA Processes that are working, they are using a custom date field as a base for the Milestone timeline; however, I need that under a special set of circumstances, a change in the ...
I have an Entitlement process and support triggers that I would like to test so that I can submit code into product. Problem: When I create all the object through code I only get one of the ...
I am in the process of assessing Entitlement Processes and CaseMilestones. I have set up an Entitlement Process that has 2 CaseMilestones set up. The first called First Response is initialised on ...