The tag has no wiki summary.

learn more… | top users | synonyms

4
votes
1answer
62 views

Adding comments to Milestone

I want to allow the Service Rep. to allow a comment/description to an entitlement milestone, like what action was performed to meet the milestone. Example: Milestone is First Response after 15 min ...
0
votes
0answers
392 views

Need help with Apex Trigger on Email Object for Case Milestone Completion Date?

“Hi, we are implementing Entitlements and Milestones for our consumer group and as part of this implementation, we are using the completefirstresponseemail trigger to mark the First Milestone as ...
0
votes
0answers
92 views

Milestones for Re-Open Case

We are implementing milestones and entitlements at our company and I am running into an issue. We have one basic entitlement and 5 different milestones under it. First Response Re-Open Tier1 Tier2 ...
4
votes
1answer
122 views

Recalculating SLA Times

I have a group of SLA Processes that are working, they are using a custom date field as a base for the Milestone timeline; however, I need that under a special set of circumstances, a change in the ...
2
votes
3answers
319 views

Milestones not working when case created from test code

I have an Entitlement process and support triggers that I would like to test so that I can submit code into product. Problem: When I create all the object through code I only get one of the ...
1
vote
1answer
385 views

Completion issues with CaseMilestones

I am in the process of assessing Entitlement Processes and CaseMilestones. I have set up an Entitlement Process that has 2 CaseMilestones set up. The first called First Response is initialised on ...