The casemilestone tag has no wiki summary.
2
votes
1answer
38 views
Recalculating SLA Times
I have a group of SLA Processes that are working, they are using a custom date field as a base for the Milestone timeline; however, I need that under a special set of circumstances, a change in the ...
2
votes
3answers
104 views
Milestones not working when case created from test code
I have an Entitlement process and support triggers that I would like to test so that I can submit code into product.
Problem:
When I create all the object through code I only get one of the ...
1
vote
1answer
87 views
Completion issues with CaseMilestones
I am in the process of assessing Entitlement Processes and CaseMilestones.
I have set up an Entitlement Process that has 2 CaseMilestones set up.
The first called First Response is initialised on ...
