The case-object tag has no wiki summary.
2
votes
1answer
33 views
When adding fields via lookup to a custom report type why dont i get custom user fields as option on the Owner field?
When adding fields via lookup to a custom report type why don't i get custom user fields in the option on the Owner field? All custom fields are available for the Last Modified By and Created By ...
2
votes
2answers
51 views
Apex - Calling Class Fails After Altering PUBLIC statement in Class
(thanks to @JCD for helping me clean up my Class for Trigger.old vs .new checking...)
My call to the class/function below now fails. I presume that now that my PUBLIC statement is looking for two ...
3
votes
1answer
27 views
Case escalation - does the IsEscalated field ever go back to false?
We have some escalation rules setup and also field tracking on the Escalated field. But though a case is updated to not meet escalation criteria after the first level of escalation, I've never seen ...
0
votes
1answer
167 views
Apex - Checking Trigger.OLD versus Trigger.NEW
(thanks to @JesseAltman for help with the initial code)
I am trying to make sure this fires once each time the IF comes true (checking if the field was previously something different). I am doing ...
0
votes
2answers
49 views
Apex - Setting RecordType error
I am trying to set a Case.RecordType and cannot figure out how.
I tried:
caseToAdd.RecordType = '012600000005DYN';
and for the heck of it I tried the Label itself which of course failed. With the ...
3
votes
1answer
238 views
Apex - Example Of Creating Case Record When Field On Account Equals “xxx”?
Continuing my quest to get Apex and Triggers under my belt: Can someone offer either sample code or links to samples where (such as) when Account.ABCD now equals "Go", create a Case Record and write ...
1
vote
1answer
57 views
Cases related list on Opportunity not displaying some case records
We have a custom lookup on Case object to the Opportunity object. On this field, the related list label is named 'Cases'. We added the related list Cases to the Opportunity page layout.
The user ...
6
votes
3answers
156 views
What are the differences regarding Cases in Sales and Service Cloud?
Considering that you have access to the Case object within the Sales Cloud what are the limitations if any?
