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3
votes
1answer
28 views

Changing the default User for Action in Case HIstory

I'm newbie to salesforce platform and starting to learn. Currently, we are using salesforce service cloud and have implemented ticketing system and have bunch of things being tracked in case history. ...
1
vote
3answers
26 views

Case Comment - Customer Notification

I have a trigger written which is copying comments from a Custom Object (Timesheet) to the CaseComment object.. I am marking them as 'IsPublished = true' The problem is that email notifications are ...
2
votes
2answers
90 views

Need help on SOQL to query all related child case records

I can query the child cases for current case by something like below, list<case> parentids=trigger.new select id,status from case where parentid=:parentids What if the children have more ...
0
votes
3answers
49 views

There is no record to save error

I have read blogs posted on dev community too but this is not getting resolved. I am creating a custom button to clone the cases. <apex:page standardController="case" ...
2
votes
2answers
118 views

Cases relationship in salesforce?

Cases in salesforce are customer’s question or feedback on the service they are providing. Eg. if a company sell a product A. Then A will be added to opportunitylineItem. When we have a problem with ...
0
votes
0answers
43 views

How to create one entitlement for all/multiple accounts?

What is the best practice for creating general entitlement for all/multiple accounts. At the moment, when we create entitlement we need to lookup to account, but what if we want to set up a set of ...
0
votes
1answer
66 views

Email to case Settings - Comments REPLY-TO Address

I was testing case comments, and noticed that every time a case comment is created, the customer gets an email notification about the comment. When the customer replies to that email (comment ...
4
votes
2answers
92 views

Creating Closed Counter for Cases?

Editing a Closed Case will automatically change its status from 'Closed' to 'Pending' and then when the edits are saved, the Case is then 'Closed' again. I would like to create a Counter that counts ...
0
votes
0answers
35 views

New Case Alert triggered when existing Record edited

Anytime a Case's fields are edited, our Salesforce's instance will send out a 'New Case Alert' even though that Case is pre-existing, and a user only edited the record. We have an Email-to-Case ...
0
votes
1answer
32 views

Error in Production :CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, SendEscalationMail: execution of BeforeUpdate

I have a requirement where i need to create a VF page ,Apex controller and test class.If I run the test class on my developer console .I get no errors and the outcome of the test is 100% successfully ...
0
votes
0answers
34 views

Code Coverage is Showing as 95%…But it still throws an Error

I have a requirement where i need to create a VF page ,Apex controller and test class.But when i run the test class ,the code coverage is showing as 95% ,where one method executes and the other it ...
2
votes
2answers
32 views

Test Code Coverage is not getting displayed

Based on the requirement ,we have created a vf page ,apex and test class written.When i run the test class ,the method gets passed but it shows 0 code coverage. I shall appreciate your help. VF ...
0
votes
1answer
73 views

Error as :java.lang.IllegalArgumentException: id 5004B000000qt8r,5004B000000qt8w must be 15 characters

Can any help me out with this Error : java.lang.IllegalArgumentException: id 5004B000000qt8r,5004B000000qt8w must be 15 characters I have a custom button created as "Mass Close" button using ...
0
votes
2answers
48 views

SAVE BUTTON :Selected Cases does not get closed on Save Button ,it Closes all the cases

Can any one help me out on this? I have a created a vf page ,i have been using the standard button functionality SAVE and CANCEL .But the problem is the Save button does not work as per the ...
0
votes
1answer
130 views

Save and Cancel Button not working

Can any one help me out ? As per the requirement , i have created a vf page ,i have been using the standard button functionality SAVE and CANCEL .But the problem is the Save and Cancel button does ...
0
votes
0answers
46 views

Picklist value is not getting displayed

Can anyone help me on this? I have a requirement ,when we click on the closecase button for the closer of single case in that page,we would like to replace the piccoloist data type field as "Reason ...
0
votes
1answer
87 views

Create a Popup window giving a message as select a row

Can any one help me out? I have a requirement ,when we go for Mass closer of cases using the close button .when the user forgets to select the records,then their is a pop up window get displayed with ...
0
votes
1answer
58 views

Error :Could not resolve field 'Comment' from <apex:inputField> value binding '{!Case.Comment}'

Can any one help me out ? Why do i get this Error: Could not resolve field 'Comments' from <apex:inputField> value binding '{!Case.Comments}' in page MassCloseCasesPage. Error: Invalid field ...
0
votes
0answers
66 views

Custom button for Mass Close cases with Vf page

Can any one help out. I have a requirement on case object for the Mass closer of cases.Since in Mass Close page we don't have an option to replace the field or add a field.So created a custom button ...
0
votes
2answers
34 views

Mass edit option ---Unable to See the Lock and Pencil Icons on the Fields

Can any help me out ? I have a requirement ,to give "Mass Edit " Option for users.I have the "Inline Edit" and "Enhanced list" checked.Basically When we have a the mouse cursor on the "case number" ...
0
votes
1answer
40 views

Override a Standard Button “Mass Close” on Case object to Redirect to a VF page

Can any one help out. I have a requirement on case object for the Mass closer of cases.Since in Mass Close page we don't have an option to replace the field or add a field.To override the standard ...
0
votes
0answers
48 views

close case object

how we can implement auto closing in case object ? The scenario is to get the cases closed automatically if the status remains the same for certain hours. What option we can use to implement this ...
0
votes
0answers
44 views

Mass close case option for Cases

Can any one help me out ? I have a requirement ,when i click on the Close cases button for Mass Cases to get closed ,i get few fields displayed as ,Status ,Case Reason and Internal Comments.As per ...
0
votes
0answers
8 views

Create a View for Case ,visible only for few users and having mass edit rights

Can any one help me out.I shall appreciate your help. I would like to create a view for a case object ,visible only for internal users and give them mass edit rights. I have gone to through the ...
1
vote
1answer
627 views

Publisher Quick Actions not all Appearing

I am updating the Case page layout and cannot figure why some Quick Actions show up, but others do not. The top image number 1 shows which quick actions I have chosen to add to the page layout. Image ...
2
votes
1answer
129 views

Trouble in using Business hours methods to compare business hours with specific number of hours in apex trigger

I'm trying to compare number of business hours with number of hours (bh<48) I have gone through few methods and tried the below method to get number of hours(difference between startdate and ...
1
vote
1answer
28 views

case should be opened under that contact

I am a bit new in salesforce so I am sorry If the question is silly. I want to make a rule that if I have a new case opened by an address that already belongs to a contact in the system , the case ...
1
vote
1answer
51 views

How can I send a specific support ticket auto response based off of recipient email address?

I have Salesforce configured for email-to-case. We have multiple email addresses customers can send to: support@foo.com support2@foo.com support3@foo.com. I'd like to send back a unique initial case ...
2
votes
1answer
369 views

Modify Case Date/Time Opened Field on Upload

I'm trying to import some historical case data into our SalesForce account either through Bulk API or through Data Loader tool. I need to have the field "Date/Time Opened" under the new cases I am ...
5
votes
2answers
168 views

Need Help Writing Validation rule for cases

I hate having to ask but it's my first week on the job and I already feel like I'm failing...I need to create a validation rule with the following criteria and keep coming up with syntax errors. ...
1
vote
0answers
28 views

Automatically load From adress on mail, when “Answer customer” button is pressed

I have multiple mail-adresses which leads to the same queue in Service Cloud. When I answer the customer, by pressing the Feed View button "Answer Customer" I can load a specific template through apex ...
-1
votes
2answers
596 views

Error when creating a new Formula field

I am trying to create a new field on "Case" but I get the following error: "You have reached the maximum number of 15 object references on Case. You must remove at least 6 relationships(s) in order to ...
0
votes
2answers
33 views

Picklist return lookup as dependent

I have a request in the case object with fields: Requestor: Lookup user Are you the user affected? Picklist (yes/no) Then if the answer is YES = a field called User affected is filled with the ...
0
votes
3answers
384 views

Trigger on case EmailMessage not working

I tried to check/uncheck check-box on case object if email status of that case is new. here's my code which is not having errors but not working Trigger trigger ReadReceipts on EmailMessage (after ...
0
votes
0answers
75 views

Not all Cases visible when accessed from Contact related list

When a contact record for 'Person A' is opened, we scroll down to 'Cases' related list and then click 'Go to List(17)' which displays 17 cases where Person A is set as Contact. However, this doesn't ...
1
vote
1answer
130 views

custom component inside form

i am try to make custom "NEW CASE" page and have problem: I'am receive this message when try to post Case: Unknown property 'CaseSSCFixComponentController.Support_Service_Contract' Part of page: ...
1
vote
1answer
40 views

Getting date in salesforce case

I am a bit new to salesforce. I have made a web to case form that I have to use on goolge sites. I have made the HTML data picklist for day, month and year. How can I get all these three in salesforce ...
0
votes
0answers
77 views

Unable to locate workflow running on Case

When I edit a Case Contact from community portal and change the value in Contact of that Case, it changes to previous entered value and is not updated. But when I check the Field history tracking of ...
0
votes
1answer
183 views

Error: Contact has an invalid or missing email address while saving a new Case

While saving a new Case and when I am selecting the following option "Send notification email to contact" (a checkbox), I am being thrown the following error message Error: Contact has an invalid ...
0
votes
3answers
775 views

To Change Font color for standard Case fields depending on picklist value

I want to change the color of the Standard field of a Case object say CaseNumber. It is a mandatory field for the object. The criteria for this is that whenever a Case Status value is changed, that is ...
2
votes
2answers
137 views

How can we get the list of all activitites on case?

I have to get the open activities, closed activities on case objects. I am having no idea how to get started with it. Can someone guide me on that. I know that we have Activities History and Open ...
1
vote
0answers
31 views

How to import images under Solution notes in Case

We recently migrated the data from one org to another org... In the old org for some cases there were images embedded in the Solution notes section. We were able to migrate the text under the solution ...
1
vote
2answers
40 views

Is this query correct?

Case oldRequestownerid=[SELECT OwnerId FROM case WHERE OwnerId =: Trigger.oldMap.get(d.Id).OwnerId ]; This query is written ...
0
votes
1answer
456 views

email to case interchanging case emails between salesforce orgs

If I raise a case, e.g., no 12345, for a customer and then send an email from the case to the customer, the case (email-to-case) ref. is included in the subject of the email. The recipient is also a ...
0
votes
1answer
1k views

How do I set up an email notification to a User when a new case comment is added?

In our org we have a Requester field. This field is a lookup field to the User table on the Case page layout. This User needs to receive an email notification when a new comment is added to a case. ...
3
votes
2answers
544 views

How to get the CaseID when creating a CaseComment

I have a VF page that will act as a Publisher Action on the Case Layout and will allow for the creation of a Case Comment. How can I pass in the CaseID since it is a required field on Case Comment? ...
1
vote
1answer
285 views

Is it best practice to exploit Cases object for multiple use cases beyond change mgt/defect mgt?

My org is looking to utilize the Cases object for various possible uses... such as, Internal change/defect management Internal EPMO proposals Managing certain customer processes or "tracks" My ...
2
votes
1answer
2k views

Workflow Rule on Case Comment, Fire Action on Case

I would like to fire a workflow whenever a case comment is created that emails both the case owner and a custom lookup field on the Case Object. I've created one for new Cases fine but when I fire on ...
4
votes
1answer
178 views

Delete all Case Comments

How can I delete all case comments that are in application in a quick way? Is there even a quick way?
1
vote
0answers
136 views

Can you create a Case via ExactTarget integration?

We're able to create leads, contacts and tasks without any problems from ExactTarget Landing Pages using ampscript and the Salesforce integration. I've tried creating a Case using simple code like the ...