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4
votes
1answer
113 views

Delete all Case Comments

How can I delete all case comments that are in application in a quick way? Is there even a quick way?
1
vote
0answers
39 views

Can you create a Case via ExactTarget integration?

We're able to create leads, contacts and tasks without any problems from ExactTarget Landing Pages using ampscript and the Salesforce integration. I've tried creating a Case using simple code like the ...
0
votes
1answer
66 views

Create/Edit or Update a knowledge article in Salesforce using apex code

How to create a new knowledgearticle object from Apex code in salesforce? Using the insert statement with a knowledgearticle shows a DML operation INSERT not allowed on KnowledgeArticleVersion error. ...
0
votes
0answers
39 views

Email2Case attaching to the wrong account

I am having an issue with a user that is using email2case and the case created is being assigned to a particular account to which the email address is not associated (there is no contact with that ...
4
votes
1answer
182 views

Service Cloud vs. Force.com

Problem: If the only standard objects I am planning to use in an application are the following: 1. Contacts 2. Case 3. Accounts Is it worth it to pay for a service cloud license? I am sure its ...
0
votes
1answer
72 views

How to copy an attachment from an email to a case record using email service

I'm Using an Email Service to create a custom object record and a case record. The email has an CSV attachment and have to attached to the case record.
-1
votes
1answer
204 views

get the last completed task date in case

i am new in salesforce development. we have a change request for my company implementation. in Case object, i need 1 custom field to save the last 'completed' task date. from that custom field, i ...
1
vote
2answers
646 views

Trigger Hel(p) Code Coverage 0%

As a followup to my previous posts (Again, many many thanks) I am still having trouble with the trigger. The code seems to function and I created a test class and the code itself is 100% covered. ...
2
votes
2answers
296 views

Help with Triggers / Classes for Case Creation Part II — Test classes

Thank you for all the help on my other question. I was so happy to see a community that doesn't have trolls. So the good news is that the code compiles with no errors. The bad news is that I have ...
1
vote
1answer
247 views

Help with Triggers / Classes for Case Creation based on Field Change in Customer_Asset

I am new to Salesforce and haven't coded in quite awhile, so please forgive my rookie mistake(s). I am attempting to write a trigger to do the following: Our company manufactures equipment that ...
0
votes
0answers
56 views

Custom Link URL: Cross-site Scripting Possible cross site scripting attempt detected.

I have a custom link on Case which is a URL, here is the shortened version: /500/e?retURL=%2F{!Case.Id}&cas15=Originating%20Service%20Request:%20{!Case.CaseNumber}%0D%0D{!Case.Description} ...
2
votes
1answer
265 views

When adding fields via lookup to a custom report type why dont i get custom user fields as option on the Owner field?

When adding fields via lookup to a custom report type why don't i get custom user fields in the option on the Owner field? All custom fields are available for the Last Modified By and Created By ...
2
votes
2answers
449 views

Apex - Calling Class Fails After Altering PUBLIC statement in Class

(thanks to @JCD for helping me clean up my Class for Trigger.old vs .new checking...) My call to the class/function below now fails. I presume that now that my PUBLIC statement is looking for two ...
3
votes
1answer
232 views

Case escalation - does the IsEscalated field ever go back to false?

We have some escalation rules setup and also field tracking on the Escalated field. But though a case is updated to not meet escalation criteria after the first level of escalation, I've never seen ...
0
votes
1answer
4k views

Apex - Checking Trigger.OLD versus Trigger.NEW

(thanks to @JesseAltman for help with the initial code) I am trying to make sure this fires once each time the IF comes true (checking if the field was previously something different). I am doing ...
1
vote
2answers
541 views

Apex - Setting RecordType error

I am trying to set a Case.RecordType and cannot figure out how. I tried: caseToAdd.RecordType = '012600000005DYN'; and for the heck of it I tried the Label itself which of course failed. With the ...
4
votes
1answer
6k views

Apex - Example Of Creating Case Record When Field On Account Equals “xxx”?

Continuing my quest to get Apex and Triggers under my belt: Can someone offer either sample code or links to samples where (such as) when Account.ABCD now equals "Go", create a Case Record and write ...
1
vote
1answer
605 views

Cases related list on Opportunity not displaying some case records

We have a custom lookup on Case object to the Opportunity object. On this field, the related list label is named 'Cases'. We added the related list Cases to the Opportunity page layout. The user ...
7
votes
3answers
1k views

What are the differences regarding Cases in Sales and Service Cloud?

Considering that you have access to the Case object within the Sales Cloud what are the limitations if any?