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0
votes
0answers
14 views

Unable to locate Runnig workflow on Case

When i am editing a Case Contact from community portal and changing the value in Contact of that Case, it changes to previous entered value and is not updated. But when i checked the Field history ...
0
votes
1answer
23 views

Error: Contact has an invalid or missing email address while saving a new Case

While saving a new Case and when I am selecting the following option "Send notification email to contact" (a checkbox), I am being thrown the following error message Error: Contact has an invalid ...
0
votes
3answers
115 views

To Change Font color for standard Case fields depending on picklist value

I want to change the color of the Standard field of a Case object say CaseNumber. It is a mandatory field for the object. The criteria for this is that whenever a Case Status value is changed, that is ...
2
votes
1answer
51 views

How can we get the list of all activitites on case?

I have to get the open activities, closed activities on case objects. I am having no idea how to get started with it. Can someone guide me on that. I know that we have Activities History and Open ...
1
vote
0answers
13 views

How to import images under Solution notes in Case

We recently migrated the data from one org to another org... In the old org for some cases there were images embedded in the Solution notes section. We were able to migrate the text under the solution ...
1
vote
2answers
31 views

Is this query correct?

Case oldRequestownerid=[SELECT OwnerId FROM case WHERE OwnerId =: Trigger.oldMap.get(d.Id).OwnerId ]; This query is written ...
0
votes
1answer
108 views

email to case interchanging case emails between salesforce orgs

If I raise a case, e.g., no 12345, for a customer and then send an email from the case to the customer, the case (email-to-case) ref. is included in the subject of the email. The recipient is also a ...
0
votes
1answer
106 views

How do I set up an email notification to a User when a new case comment is added?

In our org we have a Requester field. This field is a lookup field to the User table on the Case page layout. This User needs to receive an email notification when a new comment is added to a case. ...
3
votes
2answers
79 views

How to get the CaseID when creating a CaseComment

I have a VF page that will act as a Publisher Action on the Case Layout and will allow for the creation of a Case Comment. How can I pass in the CaseID since it is a required field on Case Comment? ...
1
vote
1answer
44 views

Is it best practice to exploit Cases object for multiple use cases beyond change mgt/defect mgt?

My org is looking to utilize the Cases object for various possible uses... such as, Internal change/defect management Internal EPMO proposals Managing certain customer processes or "tracks" My ...
2
votes
1answer
335 views

Workflow Rule on Case Comment, Fire Action on Case

I would like to fire a workflow whenever a case comment is created that emails both the case owner and a custom lookup field on the Case Object. I've created one for new Cases fine but when I fire on ...
4
votes
1answer
134 views

Delete all Case Comments

How can I delete all case comments that are in application in a quick way? Is there even a quick way?
1
vote
0answers
70 views

Can you create a Case via ExactTarget integration?

We're able to create leads, contacts and tasks without any problems from ExactTarget Landing Pages using ampscript and the Salesforce integration. I've tried creating a Case using simple code like the ...
0
votes
1answer
331 views

Create/Edit or Update a knowledge article in Salesforce using apex code

How to create a new knowledgearticle object from Apex code in salesforce? Using the insert statement with a knowledgearticle shows a DML operation INSERT not allowed on KnowledgeArticleVersion error. ...
0
votes
0answers
89 views

Email2Case attaching to the wrong account

I am having an issue with a user that is using email2case and the case created is being assigned to a particular account to which the email address is not associated (there is no contact with that ...
5
votes
1answer
515 views

Service Cloud vs. Force.com

Problem: If the only standard objects I am planning to use in an application are the following: 1. Contacts 2. Case 3. Accounts Is it worth it to pay for a service cloud license? I am sure its ...
0
votes
1answer
83 views

How to copy an attachment from an email to a case record using email service

I'm Using an Email Service to create a custom object record and a case record. The email has an CSV attachment and have to attached to the case record.
-1
votes
1answer
278 views

get the last completed task date in case

i am new in salesforce development. we have a change request for my company implementation. in Case object, i need 1 custom field to save the last 'completed' task date. from that custom field, i ...
1
vote
2answers
811 views

Trigger Hel(p) Code Coverage 0%

As a followup to my previous posts (Again, many many thanks) I am still having trouble with the trigger. The code seems to function and I created a test class and the code itself is 100% covered. ...
2
votes
2answers
478 views

Help with Triggers / Classes for Case Creation Part II — Test classes

Thank you for all the help on my other question. I was so happy to see a community that doesn't have trolls. So the good news is that the code compiles with no errors. The bad news is that I have ...
1
vote
1answer
382 views

Help with Triggers / Classes for Case Creation based on Field Change in Customer_Asset

I am new to Salesforce and haven't coded in quite awhile, so please forgive my rookie mistake(s). I am attempting to write a trigger to do the following: Our company manufactures equipment that ...
0
votes
0answers
63 views

Custom Link URL: Cross-site Scripting Possible cross site scripting attempt detected.

I have a custom link on Case which is a URL, here is the shortened version: /500/e?retURL=%2F{!Case.Id}&cas15=Originating%20Service%20Request:%20{!Case.CaseNumber}%0D%0D{!Case.Description} ...
2
votes
1answer
463 views

When adding fields via lookup to a custom report type why dont i get custom user fields as option on the Owner field?

When adding fields via lookup to a custom report type why don't i get custom user fields in the option on the Owner field? All custom fields are available for the Last Modified By and Created By ...
2
votes
2answers
643 views

Apex - Calling Class Fails After Altering PUBLIC statement in Class

(thanks to @JCD for helping me clean up my Class for Trigger.old vs .new checking...) My call to the class/function below now fails. I presume that now that my PUBLIC statement is looking for two ...
3
votes
1answer
450 views

Case escalation - does the IsEscalated field ever go back to false?

We have some escalation rules setup and also field tracking on the Escalated field. But though a case is updated to not meet escalation criteria after the first level of escalation, I've never seen ...
0
votes
1answer
7k views

Apex - Checking Trigger.OLD versus Trigger.NEW

(thanks to @JesseAltman for help with the initial code) I am trying to make sure this fires once each time the IF comes true (checking if the field was previously something different). I am doing ...
1
vote
2answers
1k views

Apex - Setting RecordType error

I am trying to set a Case.RecordType and cannot figure out how. I tried: caseToAdd.RecordType = '012600000005DYN'; and for the heck of it I tried the Label itself which of course failed. With the ...
4
votes
1answer
8k views

Apex - Example Of Creating Case Record When Field On Account Equals “xxx”?

Continuing my quest to get Apex and Triggers under my belt: Can someone offer either sample code or links to samples where (such as) when Account.ABCD now equals "Go", create a Case Record and write ...
1
vote
1answer
934 views

Cases related list on Opportunity not displaying some case records

We have a custom lookup on Case object to the Opportunity object. On this field, the related list label is named 'Cases'. We added the related list Cases to the Opportunity page layout. The user ...
7
votes
3answers
2k views

What are the differences regarding Cases in Sales and Service Cloud?

Considering that you have access to the Case object within the Sales Cloud what are the limitations if any?