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0answers
13 views

In Public Knowledge Base, where is the body of the article defined?

I really want to be able to access and see how the body of the article is defined, but can't seem to find it. Anybody know?
0
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1answer
6 views

Creating Article using Partner API, Produce the following error: Visible In Public Knowledge Base: value not of required type: true

I am deploying an articles from one org to another using java and Partner WSDL. If one of the following fields: IsVisibleInPkb, IsVisibleInCsp, IsVisibleInPrm are set in the new article I get the ...
1
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0answers
14 views

PKB: Search results almost always include a group of four or five of the same articles that have no relation to the query

So on our Salesforce PKB, we have about 500 different articles. However when ever a search query matches one or two articles this group of four of five has some of them show up. They have barely any ...
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0answers
13 views

How to publish a Knowledge Article directly in Chatter Group?

I want to directly publish knowledge articles in chatter group. Please suggest how can we do so?
2
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1answer
37 views

How to pop up or search the knowledge base based on the chat content in the live chat window?

I have set up live agent and knowledge base. I can manually search the knowledge articles entering the keywords. But i want to know is it possible as to search the knowledge articles based on the ...
0
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1answer
18 views

How to enforce role based accessibility for Knowledge Articles?

How to make users at specific roles be able to access knowledge articles created by the users on same roles? For example: there are four management streams. lets say: Billing Dept, Financial Dept, ...
5
votes
2answers
83 views

Implementing Knowledge in Salesforce Communities

I have a Salesforce Developer Edition Account. I have set up Knowledge(Articles) and a simple Community which implements Cases. The knowledge tab, even after adding it in the Community Tabs section ...
2
votes
0answers
73 views

Problems querying on KnowledgeArticle related objects

I'm trying to issue some SOQL which will return a KnowledgeArticle along with it's KnowledgeArticleVersion, ViewStats, and VoteStats. According to the Knowledge data model I should be able to do this ...
1
vote
1answer
65 views

How to create new KnowledgeArticle record from API

I am looking into building a web app using either the SOAP or REST API that would allow our clients team to generate new knowledgebase articles (service cloud) to be submitted to salesforce via the ...
2
votes
2answers
99 views

How to access KnowledgeArticle content via REST API

Does anyone know if it's possible to access KnowledgeArticle content over the Salesforce REST API? All I can find are the KnowledgeArticle and KnowledgeArticleVersion objects which seem to have only ...
1
vote
1answer
83 views

Add a custom field to an Article type for knowledge articles

How to add a new custom field to an article type in salesforce. I am using the developer edition of Salesforce. I navigate to Customize -> Knowledge -> Article Types. When I click on 'edit' for ...
0
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1answer
187 views

Create/Edit or Update a knowledge article in Salesforce using apex code

How to create a new knowledgearticle object from Apex code in salesforce? Using the insert statement with a knowledgearticle shows a DML operation INSERT not allowed on KnowledgeArticleVersion error. ...
0
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0answers
32 views

Remove Detach and Find Articles button from Case Articles related list

I have a profile where I have given only read only permission for Articles. And I have the related list on Case Pagelayout. Now with these permissions, I see a "Detach" link and "Find Articles" on the ...
1
vote
1answer
81 views

Attach an already existing article(or even a solution) to a case in Salesforce

During the process of closing an open case, instead of creating a new article and attaching it to a case. I want to attach an already existing article/or solution. I went through the ...
2
votes
1answer
79 views

Knowledge Base - Article Type as seperate tab

I'd like to organize content like FAQ and Training Articles so I created two article types like FAQ and Training. Is it Possible to place them in different tabs. Thanks in advance.
2
votes
0answers
16 views

What's the best policy for managing Knowledge Article Data Categories?

We need to begin controlling Knowledge Articles by Data Category. Anyone have experience on using Roles vs. Profiles? Our idea is to strip access from Roles and provide access via the Profile ...
0
votes
1answer
118 views

How to create a VF page that searches on knowledge articles that match description

I have a field in my form called Description. Depending on what the user enters, I want to open a VF page that searches knowledge articles with this information and returns the results.
0
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1answer
30 views

Is there a way to report on who Last Published a Knowledge Article?

There are a number of fields available for version history tracking on Knowledge Articles, but I am not seeing where we can include who last published an article. When you look at the Version History ...
3
votes
1answer
126 views

Can Salesforce Articles have html content?

Can we have Salesforce articles with HTML content?
1
vote
1answer
48 views

Viability check for a project on Salesforce

I have this project in discussion, and I would like to see if this project can possibly be developed on top of Salesforce. I need to host N number of responsive web pages on Salesforce which should ...
2
votes
2answers
197 views

Salesforce as a Data Source

I'm completely new to salesforce platform. I'm yet to explore most of the features salesforce does have. Here, I'm trying to develop a mobile application which can display articles created over the ...
0
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0answers
48 views

Error during article import

I'm importing articles using the Article import wizard. I have a Long Text(32,768) field named 'Publishing_Notes__c'. For some of the articles I get this error "The value is too long. Verify your ...
2
votes
1answer
271 views

Import articles via UI import feature using Zip file

I am trying to prepare a zip file to import new articles into my org/sandbox but having trouble with mapping some key rich text area fields such as solution__c and Description__c. When I add them to ...
1
vote
2answers
123 views

How do I set the [popup] parameter on a Knowledge article to false?

In the Knowledge Articles "Search Results" the URL for each article includes the parameter popup with a value of true and I am interested in rendering the parameter value as false so that the article ...
3
votes
1answer
223 views

Can you add relationships to knowledge articles?

It seems like the answer to this is no but I wanted to ask anyway. Knowledge articles themselves dont allow a lookup or a mater-detail field. And from what i can tell you cant add a lookup field ...