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0
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0answers
8 views

FAQ__kav not being queried in another language

I have following query in my Controller to get FAQ article based on id passed to the page. It works fine when working with en_US language articles but it does not work for the fr language. I have ...
1
vote
0answers
13 views

How to add custom buttons to article type page layout?

I need to have a button in the article type page layout that creates a chatter post with some text pre-populated. Best case scenario I would have a button in the toolbar next to Follow for "Feedback". ...
1
vote
0answers
9 views

Can't copy article content from community articles

Our community users can't copy & paste articles content (We are using Napili template) from the community. Has anyone encountered this issue? Is there an option to allow article copy from the ...
0
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0answers
15 views

Changing Knowledge Base Master Language on Articles

Software__ka[] skba = [SELECT Id, MasterLanguage FROM Software__ka WHERE ... AND MasterLanguage = 'en_US']; for (Software__ka art : skba) art.MasterLanguage = 'zh_CN'; update skba; Gives the ...
0
votes
0answers
24 views

How to display or use custom field in KnowledgeArticle listing at Visualforce page

I am using <knowledge:articleList articleVar="article" pageNumber="{!currentPageNumber}" hasMoreVar="false" pageSize="3"> standard component. <apex:outputText value="{articleVar.title}"/> ...
1
vote
0answers
18 views

CSS in community article

We're trying to add styling to an article that will be displayed in the community using css. Is there a way to do that? We tried the following options but none worked: 1. Adding css between style and ...
0
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0answers
32 views

REST API - Get All Categories for articles

I am trying to display all the categories to access all the articles in a FE. Scenario Category Group: Categories ParentCateg Son 1 Son 2 My idea is to get first all the categories and then, ...
2
votes
0answers
29 views

Cannot hide “Attach to Case” action in Article Case Feed tool

In the console, the articles displayed in Articles Case Feed tool has two actions, "Email article as a PDF" and "Attach to Case". I can control the "Email article as a PDF" action by ...
0
votes
1answer
120 views

JavaScript or JQuery function in Html editor of rich text editor

I know JavaScript or CSS won't work in the SalesForce HTML editor. But I have tried these: I put JavaScript and HTML both in HTML editor. (JavaScript got deleted automatically and it didn't work.) ...
0
votes
0answers
26 views

How to edit header part of “Article View” page element of community templates?

I'm editing my site using Kokua Template in Site.com studio. When it gets to edit article view page, I noticed that article view is one element. I cannot edit the header (the summary part, breadcrumb, ...
0
votes
2answers
92 views

Querying all fields of an Article in Apex

I'm a bit confused about the way Knowledge Articles work. To try them out, I've created an Article type, added a single custom field and created a draft article with some dummy data. The goal is to ...
0
votes
1answer
49 views

How to pop up or search Knowledge Base articles based on content in the subject or description while **_submitting_** a case?

Is it possible to have some kind of Knowledge Base articles console on the 'Submit New Case' screen? The idea being that when customers type a subject or description, it searches keywords and finds ...
4
votes
1answer
127 views

Article Type vs KnowledgeArticle

What is the difference between KnowledgeArticle and Article Type? As indicated in the picture above they have same fields.
0
votes
1answer
52 views

How to import data into the File field using “Import Article” feature?

I'm trying to import data per article type. This is using Login>Set up>Administration Set up>Data Management>Import Articles While doing this I'm getting an error: [MESSAGE 5/1/2015 4:33 AM] -- ...
0
votes
0answers
16 views

Data Categories and related article

We have a requirement to show the data category filters , on selection of a category show the related articles in tabular format. can anyone please help how to do using VF apge we have a salesforce ...
1
vote
1answer
139 views

Add Knowledge Article Rating entry with Apex

does anybody know whether it is possible to add new rating entries to Knowledge articles with Apex code? If yes, how would that code look like? I found some information on how to read the ...
1
vote
0answers
88 views

Accessing Draft knowledge article via Apex

I have a user without "knowledge user" permission and he is able to access draft article via UI however when trying to access from a VF page , in debug logs we are getting error :- ...
2
votes
1answer
62 views

How to encourage users, visually, to associate a Knowledge Base article with a Case?

Our customer wants to encourage users to link Cases to Knowledge Base articles, preferably by some kind of warning/visual cue. Not all Cases must be linked to an article, but most can and should be. ...
1
vote
0answers
41 views

Is there a possibility to override the standard look of the knowledge articles attached as PDFs in the send email functionality

Knowledge Articles are sent through the send email functionality as PDF attachments. Currently the knowledge articles that are sent as PDF’s attached to the email have the standard salesforce look and ...
2
votes
0answers
53 views

Customizing the article attachment in the send an email functionality

As per standard salesforce functionality, while using Send an Email from a case, you have the option to attach the article as an attachment to the email that is sent. Salesforce has a certain ...
0
votes
1answer
197 views

Data Category VS Article Type

I am looking for the difference between the two - dont both do the same job iei classify the articles and the access to them?
0
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0answers
24 views

Sticky Knowledge Base Filters

We are using Filters within our Knowledge Base to filter based on the Data Categories set for each article. For example, Product Version data category will filter on all KB articles set with the ...
0
votes
0answers
55 views

Public voting for knowledge articles

Is it possible to capture more than one public vote for knowledge articles? I'm trying to expose Knowledge Articles through Sites.com and would like to be able to capture user ratings. While fiddling ...
1
vote
0answers
12 views

Include site name in KnowledgeArticleViewStat Report?

We have multiple sites that host FAQ/PKB pages that show Articles. Some of these Articles are displayed on one or more of the sites. It's possible to report on view stats using the ...
1
vote
0answers
143 views

PKB Knowledge Articles in Customer Portal

I am using the PKB app (app exchange link) to get a simple knowledge base up and running in the context of both an authenticated (via customer portal) and unauthenticated site, but the site looks ...
0
votes
1answer
251 views

Getting Trigger batch Save error on KB Articles which doesn't support triggers

I am getting an error "*Too many retries of batch save in the presence of Apex triggers with failures: when triggers are present partial save requires that some subset of rows save without any errors ...
3
votes
1answer
60 views

Bot, I assume, are making searches on my Public Knowledge Base. Can I stop them?

I run support.telect.com. We use the Public Knowledge Base app. As part of this, from a report, we can see what terms people search, and then if they don't find anything we can create results articles ...
0
votes
1answer
45 views

What's the difference between “Save & Close”, “Save”, and “Publish” when editing a knowledge base article?

I'm confused on the difference between "Save & Close", "Save", and "Publish" when editing a pre-existing article. Can someone please clarify?
2
votes
1answer
159 views

Case Article vs. Knowledgebase Case Article. What's the difference?

I am working with reporting on Knowledge Articles. One metric the business would like to see is cases being associated with articles. This is pretty straight forward and I use the CaseArticle ...
2
votes
2answers
41 views

SOQL order by desc of FAQ__VoteStat by NormalizedScore not returning results in the expected order

Problem description: The following SOQL query: [SELECT Id, ParentId, NormalizedScore, Channel FROM FAQ__VoteStat WHERE ParentId IN : knowledgeArticleIDs AND Channel =: channelName ORDER BY ...
1
vote
1answer
154 views

How to use Data Category Visibility in a data category picklist that generated from code

Problem description: I have a picklist for data categories which I am generating dynamically from apex code, currently because I'm doing it from code using Schema.describeDataCategoryGroups and ...
1
vote
0answers
111 views

Implement Article KnowledgeBase vote stars picking and view stat updating

Problem description: I wanted to show the default preview knowledge article window when user click on an article from an articles list, in a modal window inside users portal site. I use a bootstrap ...
1
vote
0answers
114 views

Show Chatter feeds related to a Knowledge Article on Salesforce Community

I'm trying to show the chatter feeds related to the knowledge article using chatter:feed component on visualforce page. I'm able to show the feeds successfully to all the internal users but it gives ...
0
votes
1answer
88 views

Force.com with PKB - Only 3 Articles are visible

I set a force.com site and I discovered that only 3 published articles are visible on the front page, but when I use the search field I can see all articles. What is the way to display all articles, ...
0
votes
0answers
190 views

How to export Knowledge articles?

I an unable to find Export Article option under Data management.Apart from that the option for translating an article through article management tab is also not available. Is there any other way to ...
1
vote
0answers
166 views

Commandlink in knowledge:articleList component - method is not called/param doesn't set the parameter

When I click on the article title OpenArticlePage() method is not called, the portal homepage just refreshes. < apex:param > tag in the component doesn't set the parameter. Since the method is not ...
2
votes
1answer
894 views

What would be the best way to embed a video in salesforce articles

I definitely feel the Customer support which is conducted online, creates a great opportunity for us to utilize a knowledge base to guide customers to solutions without the need to contact support. A ...
1
vote
1answer
1k views

How to export Knowledge articles

Is there a way to export knowledge articles from sandbox and import it to production environment ? I tried translation workbench but it is not working. My articles contain images, so i cannot use ...
2
votes
1answer
255 views

Using URL Name in Articles

i created an article in salesforce.its url name is How-do-I-Change-my-Password .i have visualforce page.in which there is a link when clicked should redirect to article.i put href attribute value as ...
0
votes
1answer
93 views

Creating Article using Partner API, Produce the following error: Visible In Public Knowledge Base: value not of required type: true

I am deploying an articles from one org to another using java and Partner WSDL. If one of the following fields: IsVisibleInPkb, IsVisibleInCsp, IsVisibleInPrm are set in the new article I get the ...
1
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0answers
130 views

PKB: Search results almost always include a group of four or five of the same articles that have no relation to the query

So on our Salesforce PKB, we have about 500 different articles. However when ever a search query matches one or two articles this group of four of five has some of them show up. They have barely any ...
2
votes
1answer
149 views

How to pop up or search the knowledge base based on the chat content in the live chat window?

I have set up live agent and knowledge base. I can manually search the knowledge articles entering the keywords. But i want to know is it possible as to search the knowledge articles based on the ...
0
votes
1answer
44 views

How to enforce role based accessibility for Knowledge Articles?

How to make users at specific roles be able to access knowledge articles created by the users on same roles? For example: there are four management streams. lets say: Billing Dept, Financial Dept, ...
5
votes
2answers
506 views

Implementing Knowledge in Salesforce Communities

I have a Salesforce Developer Edition Account. I have set up Knowledge(Articles) and a simple Community which implements Cases. The knowledge tab, even after adding it in the Community Tabs section ...
2
votes
0answers
249 views

Problems querying on KnowledgeArticle related objects

I'm trying to issue some SOQL which will return a KnowledgeArticle along with it's KnowledgeArticleVersion, ViewStats, and VoteStats. According to the Knowledge data model I should be able to do this ...
1
vote
1answer
502 views

How to create new KnowledgeArticle record from API

I am looking into building a web app using either the SOAP or REST API that would allow our clients team to generate new knowledgebase articles (service cloud) to be submitted to salesforce via the ...
4
votes
2answers
819 views

How to access KnowledgeArticle content via REST API

Does anyone know if it's possible to access KnowledgeArticle content over the Salesforce REST API? All I can find are the KnowledgeArticle and KnowledgeArticleVersion objects which seem to have only ...
1
vote
1answer
357 views

Add a custom field to an Article type for knowledge articles

How to add a new custom field to an article type in salesforce. I am using the developer edition of Salesforce. I navigate to Customize -> Knowledge -> Article Types. When I click on 'edit' for ...
1
vote
2answers
883 views

Create/Edit or Update a knowledge article in Salesforce using apex code

How to create a new knowledgearticle object from Apex code in salesforce? Using the insert statement with a knowledgearticle shows a DML operation INSERT not allowed on KnowledgeArticleVersion error. ...
0
votes
1answer
114 views

Remove Detach and Find Articles button from Case Articles related list

I have a profile where I have given only read only permission for Articles. And I have the related list on Case Pagelayout. Now with these permissions, I see a "Detach" link and "Find Articles" on the ...