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2
votes
1answer
35 views

Knowledge One filter does not reset on new case

We have an issue where the Data Category filter that is used to filter articles when a case is saved is still being used the next time the user saves a new case and searches for an article. Any way ...
-1
votes
1answer
28 views

Knowledge article not displaying body

I'm working on knowledge for the first time, think I set it up correctly. But when we create articles, there is a summary field but no field for the article text itself. Have been searching for hours, ...
3
votes
0answers
38 views

Automatically Adding Articles into Community Navigational Topics

According to Salesforce Docs, adding articles to a topic from the Community Management page only adds CURRENT articles of your chosen Data Category. Set Up Navigational Topics So thinking out of ...
1
vote
0answers
25 views

Narrow Search in public knowledge base is not working?

I am unable to get the Narrow Search section to appear on the PKB. I've checked all settings and permissions and nothing's jumping out at me. I follow the below Step to do this. From Setup, click ...
4
votes
1answer
69 views

Articles not visible to Salesforce Community members

We have a private Salesforce Community built on Spring 16 Napili community template. Regular community members are not able to see articles. We followed the steps from this question for the custom ...
3
votes
0answers
33 views

How can I update public knowledge base views for an article?

Our org uses Salesforce Knowledge for publishing technical articles on our public support site. However, we opted to use our own independent site built on Site-Core rather than the PKB package ...
1
vote
1answer
21 views

How can I edit a draft version of an article with apex?

trigger CloseArticleFeedback on aft__Article_Feedback__c (before update, before insert) { for (aft__Article_Feedback__c f : trigger.new) { if (f.aft__Feedback_Status__c == 'Closed') { ...
4
votes
1answer
295 views

This feature is not currently enabled either for this record type or the given user type or org

I am setting up a Salesforce Community. I'm currently defining Topics and trying to associate topics with Articles, but when I try to do this, I get the following error: This feature is not ...
0
votes
0answers
27 views

Field Level-Security for Article Types - Customer Community

I setup the KB on my org and created an article type called "FAQ". Some fields don't need to be viewed by the customer through the customer portal. For some reason, I cannot edit the field level ...
0
votes
0answers
34 views

Creating Knowledge Articles with images

I am trying to import many articles from another system via REST api. I managed to create simple ones without additional (binary) resources. It works fine. But it is not very clear how to deal with ...
1
vote
1answer
46 views

How to ensure that article manager use specified values for custom article fields?

How do I ensure that the article manager uses specified values for custom article fields? Which of the following options I should implement? validation rules on article object Make fields required ...
0
votes
0answers
10 views

Article Management Assign Article: “send email” checked by default

From the Article Management Article Assign popup box, is it possible to have the send email button checked by default? http://prntscr.com/93iryh
0
votes
0answers
26 views

Data category relationships for knowledge articles

Having a hard time finding the data category relationships for knowledge articles in my org. I was hoping to know how the relationship between the two are represented also is there any way to pull ...
1
vote
1answer
35 views

Is there a way to include the data categories associated with an object in an outbound message?

My org needs to send article data to our Sitecore CMS for publication on our public knowledgebase. I think setting up a workflow rule with an outbound message for the creation/editing of articles is ...
0
votes
1answer
54 views

Display Knowledge Articles in Force.com Site

I have a list of knowledge articles are are displayed on my Force.com site. Is there a way to display these articles in the order of created date? Display the latest on top? I am very new to this and ...
0
votes
0answers
44 views

reporting knowledge article custom fields

There has been a change in how knowledge article custom report types are defined https://help.salesforce.com/HTViewHelpDoc?id=knowledge_custom_reports_fields.htm&language=en_US Any custom fields ...
2
votes
0answers
16 views

Inserting $User.FirstName into a KB Article?

How do I insert a user's first name into an article? I know it's {!$User.FirstName}, but what's the code necessary to do it? Is it possible to add apex code into the Standard Editor with Source ...
0
votes
0answers
54 views

FAQ__kav not being queried in another language

I have following query in my Controller to get FAQ article based on id passed to the page. It works fine when working with en_US language articles but it does not work for the fr language. I have ...
1
vote
1answer
88 views

How to add custom buttons to article type page layout?

I need to have a button in the article type page layout that creates a chatter post with some text pre-populated. Best case scenario I would have a button in the toolbar next to Follow for "Feedback". ...
1
vote
0answers
13 views

Can't copy article content from community articles

Our community users can't copy & paste articles content (We are using Napili template) from the community. Has anyone encountered this issue? Is there an option to allow article copy from the ...
0
votes
0answers
39 views

Changing Knowledge Base Master Language on Articles

Software__ka[] skba = [SELECT Id, MasterLanguage FROM Software__ka WHERE ... AND MasterLanguage = 'en_US']; for (Software__ka art : skba) art.MasterLanguage = 'zh_CN'; update skba; Gives the ...
0
votes
1answer
119 views

How to display or use custom field in KnowledgeArticle listing at Visualforce page

I am using <knowledge:articleList articleVar="article" pageNumber="{!currentPageNumber}" hasMoreVar="false" pageSize="3"> standard component. <apex:outputText value="{articleVar.title}"/> ...
1
vote
0answers
28 views

CSS in community article

We're trying to add styling to an article that will be displayed in the community using css. Is there a way to do that? We tried the following options but none worked: 1. Adding css between style and ...
0
votes
0answers
94 views

REST API - Get All Categories for articles

I am trying to display all the categories to access all the articles in a FE. Scenario Category Group: Categories ParentCateg Son 1 Son 2 My idea is to get first all the categories and then, ...
2
votes
0answers
126 views

Cannot hide “Attach to Case” action in Article Case Feed tool

In the console, the articles displayed in Articles Case Feed tool has two actions, "Email article as a PDF" and "Attach to Case". I can control the "Email article as a PDF" action by ...
0
votes
2answers
252 views

JavaScript or JQuery function in Html editor of rich text editor

I know JavaScript or CSS won't work in the SalesForce HTML editor. But I have tried these: I put JavaScript and HTML both in HTML editor. (JavaScript got deleted automatically and it didn't work.) ...
0
votes
0answers
50 views

How to edit header part of “Article View” page element of community templates?

I'm editing my site using Kokua Template in Site.com studio. When it gets to edit article view page, I noticed that article view is one element. I cannot edit the header (the summary part, breadcrumb, ...
0
votes
3answers
445 views

Querying all fields of an Article in Apex

I'm a bit confused about the way Knowledge Articles work. To try them out, I've created an Article type, added a single custom field and created a draft article with some dummy data. The goal is to ...
0
votes
1answer
104 views

How to pop up or search Knowledge Base articles based on content in the subject or description while **_submitting_** a case?

Is it possible to have some kind of Knowledge Base articles console on the 'Submit New Case' screen? The idea being that when customers type a subject or description, it searches keywords and finds ...
4
votes
1answer
289 views

Article Type vs KnowledgeArticle

What is the difference between KnowledgeArticle and Article Type? As indicated in the picture above they have same fields.
0
votes
1answer
97 views

How to import data into the File field using “Import Article” feature?

I'm trying to import data per article type. This is using Login>Set up>Administration Set up>Data Management>Import Articles While doing this I'm getting an error: [MESSAGE 5/1/2015 4:33 AM] -- ...
0
votes
0answers
25 views

Data Categories and related article

We have a requirement to show the data category filters , on selection of a category show the related articles in tabular format. can anyone please help how to do using VF apge we have a salesforce ...
1
vote
1answer
401 views

Add Knowledge Article Rating entry with Apex

does anybody know whether it is possible to add new rating entries to Knowledge articles with Apex code? If yes, how would that code look like? I found some information on how to read the ...
1
vote
0answers
174 views

Accessing Draft knowledge article via Apex

I have a user without "knowledge user" permission and he is able to access draft article via UI however when trying to access from a VF page , in debug logs we are getting error :- ...
2
votes
1answer
108 views

How to encourage users, visually, to associate a Knowledge Base article with a Case?

Our customer wants to encourage users to link Cases to Knowledge Base articles, preferably by some kind of warning/visual cue. Not all Cases must be linked to an article, but most can and should be. ...
1
vote
0answers
60 views

Is there a possibility to override the standard look of the knowledge articles attached as PDFs in the send email functionality

Knowledge Articles are sent through the send email functionality as PDF attachments. Currently the knowledge articles that are sent as PDF’s attached to the email have the standard salesforce look and ...
2
votes
0answers
118 views

Customizing the article attachment in the send an email functionality

As per standard salesforce functionality, while using Send an Email from a case, you have the option to attach the article as an attachment to the email that is sent. Salesforce has a certain ...
0
votes
1answer
777 views

Data Category VS Article Type

I am looking for the difference between the two - dont both do the same job iei classify the articles and the access to them?
1
vote
0answers
19 views

Include site name in KnowledgeArticleViewStat Report?

We have multiple sites that host FAQ/PKB pages that show Articles. Some of these Articles are displayed on one or more of the sites. It's possible to report on view stats using the ...
1
vote
0answers
234 views

PKB Knowledge Articles in Customer Portal

I am using the PKB app (app exchange link) to get a simple knowledge base up and running in the context of both an authenticated (via customer portal) and unauthenticated site, but the site looks ...
0
votes
1answer
451 views

Getting Trigger batch Save error on KB Articles which doesn't support triggers

I am getting an error "*Too many retries of batch save in the presence of Apex triggers with failures: when triggers are present partial save requires that some subset of rows save without any errors ...
3
votes
1answer
83 views

Bot, I assume, are making searches on my Public Knowledge Base. Can I stop them?

I run support.telect.com. We use the Public Knowledge Base app. As part of this, from a report, we can see what terms people search, and then if they don't find anything we can create results articles ...
0
votes
1answer
92 views

What's the difference between “Save & Close”, “Save”, and “Publish” when editing a knowledge base article?

I'm confused on the difference between "Save & Close", "Save", and "Publish" when editing a pre-existing article. Can someone please clarify?
2
votes
1answer
292 views

Case Article vs. Knowledgebase Case Article. What's the difference?

I am working with reporting on Knowledge Articles. One metric the business would like to see is cases being associated with articles. This is pretty straight forward and I use the CaseArticle ...
2
votes
2answers
74 views

SOQL order by desc of FAQ__VoteStat by NormalizedScore not returning results in the expected order

Problem description: The following SOQL query: [SELECT Id, ParentId, NormalizedScore, Channel FROM FAQ__VoteStat WHERE ParentId IN : knowledgeArticleIDs AND Channel =: channelName ORDER BY ...
1
vote
1answer
256 views

How to use Data Category Visibility in a data category picklist that generated from code

Problem description: I have a picklist for data categories which I am generating dynamically from apex code, currently because I'm doing it from code using Schema.describeDataCategoryGroups and ...
1
vote
0answers
194 views

Implement Article KnowledgeBase vote stars picking and view stat updating

Problem description: I wanted to show the default preview knowledge article window when user click on an article from an articles list, in a modal window inside users portal site. I use a bootstrap ...
1
vote
0answers
163 views

Show Chatter feeds related to a Knowledge Article on Salesforce Community

I'm trying to show the chatter feeds related to the knowledge article using chatter:feed component on visualforce page. I'm able to show the feeds successfully to all the internal users but it gives ...
0
votes
1answer
127 views

Force.com with PKB - Only 3 Articles are visible

I set a force.com site and I discovered that only 3 published articles are visible on the front page, but when I use the search field I can see all articles. What is the way to display all articles, ...
1
vote
0answers
223 views

Commandlink in knowledge:articleList component - method is not called/param doesn't set the parameter

When I click on the article title OpenArticlePage() method is not called, the portal homepage just refreshes. < apex:param > tag in the component doesn't set the parameter. Since the method is not ...