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2
votes
0answers
25 views

Importing articles with special characters

I have to import some articles in my org that contain special characters, such as: à,è,ì,ò,ù... But when the import process ends, special characters aren't correctly displayed. I did a massive ...
1
vote
0answers
9 views

Show Chatter feed for Knowledge article in Napili template community

I am trying to display feed for an article in my Napili template using standard record feed lightning component, but for knowledge articles it neevr loads. It works properly for custom objects Image ...
3
votes
0answers
21 views

Overcome 50,000 number of article limit

My company has around 80,000 articles, but salesforce has the limit of 50,000 articles. Is there way to overcome this using salesforce only. these article have information about diffirent products ...
1
vote
1answer
28 views

Can we use JitterBit Loader it import data into 2 related objects in a single load?

Can we use JitterBit Loader it import data into 2 related objects in a single load ? Right now we are loading it twice using dataloader Import parent object Export Parent Object and update csv ...
1
vote
1answer
15 views

Community - Search for Article Returns No Results

I have a Napili template when I enter a string in the search box and click 'Search', nothing is found. The type-ahead feature is returning articles. If I click on Topics, then Articles are ...
2
votes
1answer
37 views

Knowledge One filter does not reset on new case

We have an issue where the Data Category filter that is used to filter articles when a case is saved is still being used the next time the user saves a new case and searches for an article. Any way ...
-1
votes
1answer
36 views

Knowledge article not displaying body

I'm working on knowledge for the first time, think I set it up correctly. But when we create articles, there is a summary field but no field for the article text itself. Have been searching for hours, ...
3
votes
0answers
53 views

Automatically Adding Articles into Community Navigational Topics

According to Salesforce Docs, adding articles to a topic from the Community Management page only adds CURRENT articles of your chosen Data Category. Set Up Navigational Topics So thinking out of ...
1
vote
0answers
28 views

Narrow Search in public knowledge base is not working?

I am unable to get the Narrow Search section to appear on the PKB. I've checked all settings and permissions and nothing's jumping out at me. I follow the below Step to do this. From Setup, click ...
4
votes
1answer
89 views

Articles not visible to Salesforce Community members

We have a private Salesforce Community built on Spring 16 Napili community template. Regular community members are not able to see articles. We followed the steps from this question for the custom ...
3
votes
0answers
40 views

How can I update public knowledge base views for an article?

Our org uses Salesforce Knowledge for publishing technical articles on our public support site. However, we opted to use our own independent site built on Site-Core rather than the PKB package ...
1
vote
1answer
24 views

How can I edit a draft version of an article with apex?

trigger CloseArticleFeedback on aft__Article_Feedback__c (before update, before insert) { for (aft__Article_Feedback__c f : trigger.new) { if (f.aft__Feedback_Status__c == 'Closed') { ...
4
votes
1answer
371 views

This feature is not currently enabled either for this record type or the given user type or org

I am setting up a Salesforce Community. I'm currently defining Topics and trying to associate topics with Articles, but when I try to do this, I get the following error: This feature is not ...
0
votes
0answers
28 views

Field Level-Security for Article Types - Customer Community

I setup the KB on my org and created an article type called "FAQ". Some fields don't need to be viewed by the customer through the customer portal. For some reason, I cannot edit the field level ...
0
votes
0answers
37 views

Creating Knowledge Articles with images

I am trying to import many articles from another system via REST api. I managed to create simple ones without additional (binary) resources. It works fine. But it is not very clear how to deal with ...
1
vote
1answer
49 views

How to ensure that article manager use specified values for custom article fields?

How do I ensure that the article manager uses specified values for custom article fields? Which of the following options I should implement? validation rules on article object Make fields required ...
0
votes
0answers
11 views

Article Management Assign Article: “send email” checked by default

From the Article Management Article Assign popup box, is it possible to have the send email button checked by default? http://prntscr.com/93iryh
0
votes
0answers
28 views

Data category relationships for knowledge articles

Having a hard time finding the data category relationships for knowledge articles in my org. I was hoping to know how the relationship between the two are represented also is there any way to pull ...
1
vote
1answer
36 views

Is there a way to include the data categories associated with an object in an outbound message?

My org needs to send article data to our Sitecore CMS for publication on our public knowledgebase. I think setting up a workflow rule with an outbound message for the creation/editing of articles is ...
0
votes
1answer
65 views

Display Knowledge Articles in Force.com Site

I have a list of knowledge articles are are displayed on my Force.com site. Is there a way to display these articles in the order of created date? Display the latest on top? I am very new to this and ...
0
votes
0answers
48 views

reporting knowledge article custom fields

There has been a change in how knowledge article custom report types are defined https://help.salesforce.com/HTViewHelpDoc?id=knowledge_custom_reports_fields.htm&language=en_US Any custom fields ...
2
votes
0answers
16 views

Inserting $User.FirstName into a KB Article?

How do I insert a user's first name into an article? I know it's {!$User.FirstName}, but what's the code necessary to do it? Is it possible to add apex code into the Standard Editor with Source ...
0
votes
0answers
57 views

FAQ__kav not being queried in another language

I have following query in my Controller to get FAQ article based on id passed to the page. It works fine when working with en_US language articles but it does not work for the fr language. I have ...
1
vote
1answer
94 views

How to add custom buttons to article type page layout?

I need to have a button in the article type page layout that creates a chatter post with some text pre-populated. Best case scenario I would have a button in the toolbar next to Follow for "Feedback". ...
1
vote
0answers
13 views

Can't copy article content from community articles

Our community users can't copy & paste articles content (We are using Napili template) from the community. Has anyone encountered this issue? Is there an option to allow article copy from the ...
0
votes
0answers
41 views

Changing Knowledge Base Master Language on Articles

Software__ka[] skba = [SELECT Id, MasterLanguage FROM Software__ka WHERE ... AND MasterLanguage = 'en_US']; for (Software__ka art : skba) art.MasterLanguage = 'zh_CN'; update skba; Gives the ...
0
votes
1answer
140 views

How to display or use custom field in KnowledgeArticle listing at Visualforce page

I am using <knowledge:articleList articleVar="article" pageNumber="{!currentPageNumber}" hasMoreVar="false" pageSize="3"> standard component. <apex:outputText value="{articleVar.title}"/> ...
1
vote
0answers
28 views

CSS in community article

We're trying to add styling to an article that will be displayed in the community using css. Is there a way to do that? We tried the following options but none worked: 1. Adding css between style and ...
0
votes
0answers
101 views

REST API - Get All Categories for articles

I am trying to display all the categories to access all the articles in a FE. Scenario Category Group: Categories ParentCateg Son 1 Son 2 My idea is to get first all the categories and then, ...
2
votes
0answers
151 views

Cannot hide “Attach to Case” action in Article Case Feed tool

In the console, the articles displayed in Articles Case Feed tool has two actions, "Email article as a PDF" and "Attach to Case". I can control the "Email article as a PDF" action by ...
0
votes
2answers
276 views

JavaScript or JQuery function in Html editor of rich text editor

I know JavaScript or CSS won't work in the SalesForce HTML editor. But I have tried these: I put JavaScript and HTML both in HTML editor. (JavaScript got deleted automatically and it didn't work.) ...
0
votes
0answers
61 views

How to edit header part of “Article View” page element of community templates?

I'm editing my site using Kokua Template in Site.com studio. When it gets to edit article view page, I noticed that article view is one element. I cannot edit the header (the summary part, breadcrumb, ...
0
votes
3answers
492 views

Querying all fields of an Article in Apex

I'm a bit confused about the way Knowledge Articles work. To try them out, I've created an Article type, added a single custom field and created a draft article with some dummy data. The goal is to ...
0
votes
1answer
111 views

How to pop up or search Knowledge Base articles based on content in the subject or description while **_submitting_** a case?

Is it possible to have some kind of Knowledge Base articles console on the 'Submit New Case' screen? The idea being that when customers type a subject or description, it searches keywords and finds ...
4
votes
1answer
312 views

Article Type vs KnowledgeArticle

What is the difference between KnowledgeArticle and Article Type? As indicated in the picture above they have same fields.
0
votes
1answer
110 views

How to import data into the File field using “Import Article” feature?

I'm trying to import data per article type. This is using Login>Set up>Administration Set up>Data Management>Import Articles While doing this I'm getting an error: [MESSAGE 5/1/2015 4:33 AM] -- ...
0
votes
0answers
26 views

Data Categories and related article

We have a requirement to show the data category filters , on selection of a category show the related articles in tabular format. can anyone please help how to do using VF apge we have a salesforce ...
1
vote
1answer
432 views

Add Knowledge Article Rating entry with Apex

does anybody know whether it is possible to add new rating entries to Knowledge articles with Apex code? If yes, how would that code look like? I found some information on how to read the ...
1
vote
0answers
180 views

Accessing Draft knowledge article via Apex

I have a user without "knowledge user" permission and he is able to access draft article via UI however when trying to access from a VF page , in debug logs we are getting error :- ...
2
votes
1answer
110 views

How to encourage users, visually, to associate a Knowledge Base article with a Case?

Our customer wants to encourage users to link Cases to Knowledge Base articles, preferably by some kind of warning/visual cue. Not all Cases must be linked to an article, but most can and should be. ...
1
vote
0answers
60 views

Is there a possibility to override the standard look of the knowledge articles attached as PDFs in the send email functionality

Knowledge Articles are sent through the send email functionality as PDF attachments. Currently the knowledge articles that are sent as PDF’s attached to the email have the standard salesforce look and ...
2
votes
0answers
129 views

Customizing the article attachment in the send an email functionality

As per standard salesforce functionality, while using Send an Email from a case, you have the option to attach the article as an attachment to the email that is sent. Salesforce has a certain ...
0
votes
1answer
842 views

Data Category VS Article Type

I am looking for the difference between the two - dont both do the same job iei classify the articles and the access to them?
1
vote
0answers
19 views

Include site name in KnowledgeArticleViewStat Report?

We have multiple sites that host FAQ/PKB pages that show Articles. Some of these Articles are displayed on one or more of the sites. It's possible to report on view stats using the ...
1
vote
0answers
245 views

PKB Knowledge Articles in Customer Portal

I am using the PKB app (app exchange link) to get a simple knowledge base up and running in the context of both an authenticated (via customer portal) and unauthenticated site, but the site looks ...
0
votes
1answer
480 views

Getting Trigger batch Save error on KB Articles which doesn't support triggers

I am getting an error "*Too many retries of batch save in the presence of Apex triggers with failures: when triggers are present partial save requires that some subset of rows save without any errors ...
3
votes
1answer
85 views

Bot, I assume, are making searches on my Public Knowledge Base. Can I stop them?

I run support.telect.com. We use the Public Knowledge Base app. As part of this, from a report, we can see what terms people search, and then if they don't find anything we can create results articles ...
0
votes
1answer
99 views

What's the difference between “Save & Close”, “Save”, and “Publish” when editing a knowledge base article?

I'm confused on the difference between "Save & Close", "Save", and "Publish" when editing a pre-existing article. Can someone please clarify?
2
votes
1answer
306 views

Case Article vs. Knowledgebase Case Article. What's the difference?

I am working with reporting on Knowledge Articles. One metric the business would like to see is cases being associated with articles. This is pretty straight forward and I use the CaseArticle ...
2
votes
2answers
79 views

SOQL order by desc of FAQ__VoteStat by NormalizedScore not returning results in the expected order

Problem description: The following SOQL query: [SELECT Id, ParentId, NormalizedScore, Channel FROM FAQ__VoteStat WHERE ParentId IN : knowledgeArticleIDs AND Channel =: channelName ORDER BY ...