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1answer
14 views

Data Category VS Article Type

I am looking for the difference between the two - dont both do the same job iei classify the articles and the access to them?
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0answers
6 views

Sticky Knowledge Base Filters

We are using Filters within our Knowledge Base to filter based on the Data Categories set for each article. For example, Product Version data category will filter on all KB articles set with the ...
0
votes
0answers
16 views

Public voting for knowledge articles

Is it possible to capture more than one public vote for knowledge articles? I'm trying to expose Knowledge Articles through Sites.com and would like to be able to capture user ratings. While fiddling ...
1
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0answers
7 views

Include site name in KnowledgeArticleViewStat Report?

We have multiple sites that host FAQ/PKB pages that show Articles. Some of these Articles are displayed on one or more of the sites. It's possible to report on view stats using the ...
1
vote
0answers
29 views

PKB Knowledge Articles in Customer Portal

I am using the PKB app (app exchange link) to get a simple knowledge base up and running in the context of both an authenticated (via customer portal) and unauthenticated site, but the site looks ...
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0answers
66 views

Getting Trigger batch Save error on KB Articles which doesn't support triggers

I am getting an error "*Too many retries of batch save in the presence of Apex triggers with failures: when triggers are present partial save requires that some subset of rows save without any errors ...
3
votes
1answer
36 views

Bot, I assume, are making searches on my Public Knowledge Base. Can I stop them?

I run support.telect.com. We use the Public Knowledge Base app. As part of this, from a report, we can see what terms people search, and then if they don't find anything we can create results articles ...
0
votes
1answer
13 views

What's the difference between “Save & Close”, “Save”, and “Publish” when editing a knowledge base article?

I'm confused on the difference between "Save & Close", "Save", and "Publish" when editing a pre-existing article. Can someone please clarify?
2
votes
1answer
70 views

Case Article vs. Knowledgebase Case Article. What's the difference?

I am working with reporting on Knowledge Articles. One metric the business would like to see is cases being associated with articles. This is pretty straight forward and I use the CaseArticle ...
2
votes
2answers
31 views

SOQL order by desc of FAQ__VoteStat by NormalizedScore not returning results in the expected order

Problem description: The following SOQL query: [SELECT Id, ParentId, NormalizedScore, Channel FROM FAQ__VoteStat WHERE ParentId IN : knowledgeArticleIDs AND Channel =: channelName ORDER BY ...
1
vote
1answer
49 views

How to use Data Category Visibility in a data category picklist that generated from code

Problem description: I have a picklist for data categories which I am generating dynamically from apex code, currently because I'm doing it from code using Schema.describeDataCategoryGroups and ...
1
vote
0answers
60 views

Implement Article KnowledgeBase vote stars picking and view stat updating

Problem description: I wanted to show the default preview knowledge article window when user click on an article from an articles list, in a modal window inside users portal site. I use a bootstrap ...
1
vote
0answers
71 views

Show Chatter feeds related to a Knowledge Article on Salesforce Community

I'm trying to show the chatter feeds related to the knowledge article using chatter:feed component on visualforce page. I'm able to show the feeds successfully to all the internal users but it gives ...
0
votes
1answer
53 views

Force.com with PKB - Only 3 Articles are visible

I set a force.com site and I discovered that only 3 published articles are visible on the front page, but when I use the search field I can see all articles. What is the way to display all articles, ...
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0answers
60 views

How to export Knowledge articles?

I an unable to find Export Article option under Data management.Apart from that the option for translating an article through article management tab is also not available. Is there any other way to ...
1
vote
0answers
101 views

Commandlink in knowledge:articleList component - method is not called/param doesn't set the parameter

When I click on the article title OpenArticlePage() method is not called, the portal homepage just refreshes. < apex:param > tag in the component doesn't set the parameter. Since the method is not ...
2
votes
1answer
362 views

What would be the best way to embed a video in salesforce articles

I definitely feel the Customer support which is conducted online, creates a great opportunity for us to utilize a knowledge base to guide customers to solutions without the need to contact support. A ...
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0answers
51 views

Permissions for Knowledge Article Set-up vs Visiblity

When the knowledge article was setup in my sandbox i gave access for system administrator profile initially and now needs to set up for two custom profiles and i compared two profiles and enabled all ...
1
vote
1answer
464 views

How to export Knowledge articles

Is there a way to export knowledge articles from sandbox and import it to production environment ? I tried translation workbench but it is not working. My articles contain images, so i cannot use ...
2
votes
1answer
118 views

Using URL Name in Articles

i created an article in salesforce.its url name is How-do-I-Change-my-Password .i have visualforce page.in which there is a link when clicked should redirect to article.i put href attribute value as ...
0
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0answers
49 views

In Public Knowledge Base, where is the body of the article defined?

I really want to be able to access and see how the body of the article is defined, but can't seem to find it. Anybody know?
0
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1answer
61 views

Creating Article using Partner API, Produce the following error: Visible In Public Knowledge Base: value not of required type: true

I am deploying an articles from one org to another using java and Partner WSDL. If one of the following fields: IsVisibleInPkb, IsVisibleInCsp, IsVisibleInPrm are set in the new article I get the ...
1
vote
0answers
82 views

PKB: Search results almost always include a group of four or five of the same articles that have no relation to the query

So on our Salesforce PKB, we have about 500 different articles. However when ever a search query matches one or two articles this group of four of five has some of them show up. They have barely any ...
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0answers
56 views

How to publish a Knowledge Article directly in Chatter Group?

I want to directly publish knowledge articles in chatter group. Please suggest how can we do so?
2
votes
1answer
89 views

How to pop up or search the knowledge base based on the chat content in the live chat window?

I have set up live agent and knowledge base. I can manually search the knowledge articles entering the keywords. But i want to know is it possible as to search the knowledge articles based on the ...
0
votes
1answer
38 views

How to enforce role based accessibility for Knowledge Articles?

How to make users at specific roles be able to access knowledge articles created by the users on same roles? For example: there are four management streams. lets say: Billing Dept, Financial Dept, ...
5
votes
2answers
311 views

Implementing Knowledge in Salesforce Communities

I have a Salesforce Developer Edition Account. I have set up Knowledge(Articles) and a simple Community which implements Cases. The knowledge tab, even after adding it in the Community Tabs section ...
2
votes
0answers
164 views

Problems querying on KnowledgeArticle related objects

I'm trying to issue some SOQL which will return a KnowledgeArticle along with it's KnowledgeArticleVersion, ViewStats, and VoteStats. According to the Knowledge data model I should be able to do this ...
1
vote
1answer
198 views

How to create new KnowledgeArticle record from API

I am looking into building a web app using either the SOAP or REST API that would allow our clients team to generate new knowledgebase articles (service cloud) to be submitted to salesforce via the ...
2
votes
2answers
312 views

How to access KnowledgeArticle content via REST API

Does anyone know if it's possible to access KnowledgeArticle content over the Salesforce REST API? All I can find are the KnowledgeArticle and KnowledgeArticleVersion objects which seem to have only ...
1
vote
1answer
195 views

Add a custom field to an Article type for knowledge articles

How to add a new custom field to an article type in salesforce. I am using the developer edition of Salesforce. I navigate to Customize -> Knowledge -> Article Types. When I click on 'edit' for ...
0
votes
1answer
530 views

Create/Edit or Update a knowledge article in Salesforce using apex code

How to create a new knowledgearticle object from Apex code in salesforce? Using the insert statement with a knowledgearticle shows a DML operation INSERT not allowed on KnowledgeArticleVersion error. ...
0
votes
1answer
71 views

Remove Detach and Find Articles button from Case Articles related list

I have a profile where I have given only read only permission for Articles. And I have the related list on Case Pagelayout. Now with these permissions, I see a "Detach" link and "Find Articles" on the ...
1
vote
1answer
360 views

Attach an already existing article(or even a solution) to a case in Salesforce

During the process of closing an open case, instead of creating a new article and attaching it to a case. I want to attach an already existing article/or solution. I went through the ...
2
votes
1answer
181 views

Knowledge Base - Article Type as seperate tab

I'd like to organize content like FAQ and Training Articles so I created two article types like FAQ and Training. Is it Possible to place them in different tabs. Thanks in advance.
2
votes
0answers
25 views

What's the best policy for managing Knowledge Article Data Categories?

We need to begin controlling Knowledge Articles by Data Category. Anyone have experience on using Roles vs. Profiles? Our idea is to strip access from Roles and provide access via the Profile ...
0
votes
1answer
472 views

How to create a VF page that searches on knowledge articles that match description

I have a field in my form called Description. Depending on what the user enters, I want to open a VF page that searches knowledge articles with this information and returns the results.
0
votes
1answer
45 views

Is there a way to report on who Last Published a Knowledge Article?

There are a number of fields available for version history tracking on Knowledge Articles, but I am not seeing where we can include who last published an article. When you look at the Version History ...
3
votes
1answer
234 views

Can Salesforce Articles have html content?

Can we have Salesforce articles with HTML content?
1
vote
1answer
51 views

Viability check for a project on Salesforce

I have this project in discussion, and I would like to see if this project can possibly be developed on top of Salesforce. I need to host N number of responsive web pages on Salesforce which should ...
2
votes
2answers
287 views

Salesforce as a Data Source

I'm completely new to salesforce platform. I'm yet to explore most of the features salesforce does have. Here, I'm trying to develop a mobile application which can display articles created over the ...
2
votes
1answer
423 views

Import articles via UI import feature using Zip file

I am trying to prepare a zip file to import new articles into my org/sandbox but having trouble with mapping some key rich text area fields such as solution__c and Description__c. When I add them to ...
1
vote
2answers
163 views

How do I set the [popup] parameter on a Knowledge article to false?

In the Knowledge Articles "Search Results" the URL for each article includes the parameter popup with a value of true and I am interested in rendering the parameter value as false so that the article ...
3
votes
1answer
342 views

Can you add relationships to knowledge articles?

It seems like the answer to this is no but I wanted to ask anyway. Knowledge articles themselves dont allow a lookup or a mater-detail field. And from what i can tell you cant add a lookup field ...