Take the 2-minute tour ×
Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. It's 100% free, no registration required.

Is there a way to get the log of all the Approval emails sent from Salesforce. I tried to get the log of all the emails sent out by requesting for email log, but for some reason feel like the data is missing. Is there a easy way to monitor all the approval hierarchy emails sent from SF to a specific/ all the users.

In short : Is there a archieve where I could go and see if the email notification was sent out for a specific user (I know this is a standard functionality, but the user complaints he never got an email :()

share|improve this question

2 Answers 2

up vote 2 down vote accepted

No, there isn't, if it's not in the Email log it wasn't sent. If what you need is to "Prove" the action was performed, you could add a task as an approval action.

share|improve this answer
    
I think that would be a novel way to handle going forward, but its sad that there is no way to retrieve a sent email. I got a internal salesforce Id as part of the log file, can i call support and get some more info on the sobject id etc.. Do u have a clue if they would have more info based on internal Id> –  rao Jan 9 '13 at 22:28
1  
I doubt support will provide you this. Unless, maybe you manage to get them to escalate the case to Tier 3 or R&D.(I used to work for Salesforce support). Ideally, the logs would contain information of what process triggered the email but unfortunately that's not the case for now. –  PepeFloyd Jan 9 '13 at 22:50
    
:(!!! Thats gonna suck if SF cannot help !!!:( –  rao Jan 9 '13 at 23:08

Create another mailbox which get's CC'ed everytime an approval email is sent. You can configure this in the Setup - Email Settings.

share|improve this answer

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.