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I need to notify people at a set of accounts that a product they've purchased has been updated. This is not the long term solution that I want, but what I did for the time being was put global tags on each account representing ownership of the product license. My question is, can a view of contacts be set up that allows me to create a mass email to all of the contacts at accounts tagged with a certain global tag? |
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One custom solution i can think is have a custom field on account and populate with specific code related to all products and then you can trigger emails through trigger to those contacts . |
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Not sure if you are looking at coding effort given that this is not a long term solution. But if you are then an Apex job may help. Use "accounttag" table to get a list of all accounts with given tag using which you can get all contacts associated to those accounts and send emails. Finally, you can run the job with a combination of "on update workflow" on Product object and email services. |
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