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I went to take an exam over a week ago and didn't find out until it was too late that you can only use the Mac OS with a certain version, and I didn't have it. Since I didn't know until the minute of the exam I couldn't take it. I've tried contacting certification support via phone; (415)836-2420 and email; but they never get back to me. This happened once before too, and it was well over a couple months before I received an email back, and then another 2 weeks after I responded to that. I've talked to others having this same issue, some don't hear back at all.

Any suggestion would be great.

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closed as not constructive by James Loghry, Saariko Dec 11 '12 at 19:41

As it currently stands, this question is not a good fit for our Q&A format. We expect answers to be supported by facts, references, or expertise, but this question will likely solicit debate, arguments, polling, or extended discussion. If you feel that this question can be improved and possibly reopened, visit the help center for guidance.If this question can be reworded to fit the rules in the help center, please edit the question.

I'd suggest your Account Executive and Twitter (@SalesforceCert).

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I've asked my acct exec exec about it, but she hasn't heard back. I also just had SE tweet it. Thanks – fourq Dec 11 '12 at 19:06

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