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I went to take an exam over a week ago and didn't find out until it was too late that you can only use the Mac OS with a certain version, and I didn't have it. Since I didn't know until the minute of the exam I couldn't take it. I've tried contacting certification support via phone; (415)836-2420 and email; certification@salesforce.com but they never get back to me. This happened once before too, and it was well over a couple months before I received an email back, and then another 2 weeks after I responded to that. I've talked to others having this same issue, some don't hear back at all.

Any suggestion would be great.

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closed as not constructive by James Loghry, Saariko Dec 11 '12 at 19:41

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1 Answer 1

I'd suggest your Account Executive and Twitter (@SalesforceCert).

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I've asked my acct exec exec about it, but she hasn't heard back. I also just had SE tweet it. Thanks –  fourq Dec 11 '12 at 19:06

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