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The question is pretty straight forward. I bought some licenses yesterday and am still waiting for them to be available in my org. Is that normal? Are they usually available right away or does it take a day or two before they can be used? My rep said it would take a few hours, but it's been well over 12 hours by now.

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An update on my particular case - apparently they have been provisioned I just can't see them for some reason - working with support right not to try and resolve. – Ryan Elkins Dec 11 '12 at 17:44

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I've seen it take days. Can depend on time of year (related to how close you are to the close of a quarter/month/etc.) From what I understand there's a manual process that has to happen and humans get overloaded when all the sales folks are coming in all at the same time with signed contracts for more licenses.

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Hmm, kind of surprising that there is still a strong human component to the process. Maybe someone should tell these guys about automating their sales process or something ;) – Ryan Elkins Dec 11 '12 at 20:47
That's crazy talk sir! ;-) – Amber Neill Dec 12 '12 at 21:03

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