Take the 2-minute tour ×
Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. It's 100% free, no registration required.

The question is pretty straight forward. I bought some licenses yesterday and am still waiting for them to be available in my org. Is that normal? Are they usually available right away or does it take a day or two before they can be used? My rep said it would take a few hours, but it's been well over 12 hours by now.

share|improve this question
    
An update on my particular case - apparently they have been provisioned I just can't see them for some reason - working with support right not to try and resolve. –  Ryan Elkins Dec 11 '12 at 17:44
add comment

1 Answer 1

I've seen it take days. Can depend on time of year (related to how close you are to the close of a quarter/month/etc.) From what I understand there's a manual process that has to happen and humans get overloaded when all the sales folks are coming in all at the same time with signed contracts for more licenses.

share|improve this answer
    
Hmm, kind of surprising that there is still a strong human component to the process. Maybe someone should tell these guys about automating their sales process or something ;) –  Ryan Elkins Dec 11 '12 at 20:47
    
That's crazy talk sir! ;-) –  Amber Neill Boaz Dec 12 '12 at 21:03
add comment

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.