Take the 2-minute tour ×
Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. It's 100% free, no registration required.

I definitely feel the Customer support which is conducted online, creates a great opportunity for us to utilize a knowledge base to guide customers to solutions without the need to contact support.

A highly useful knowledge base starts with creating help content /articles that customers actually want to read. If We know exactly what questions are most common from our support queue we can create articles which are much better than the regular ones for those issues.

As Video-based learning is a more effective educational tool, We are trying to embed/integrate videos in knowledge articles.

Please suggest few best ways to include videos into articles.

share|improve this question

1 Answer 1

Click on Setup | Customize | Knowledge | Settings | Check "Allow users to add external multimedia content to HTML in the standard editor" to 'True' - you can then use the WYSIWYG editor on Rich Text fields to "Embed Media" into a Knowledge Article. This allows pasting the iframe code from YouTube, Vimeo, Dailymotion and a number of other video sites.

share|improve this answer
    
Hi Gaurav, Thanks for the info. I have already used the native way of embedding the iframe from a youtube or vimeo player and it works for me. I am trying to find out better ways to showcase knowledge videos with video based products like Vidyard, Wistia, Viddler for analytics purpose. –  varun guruvugari Aug 27 at 3:22

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.