I definitely feel the Customer support which is conducted online, creates a great opportunity for us to utilize a knowledge base to guide customers to solutions without the need to contact support.
A highly useful knowledge base starts with creating help content /articles that customers actually want to read. If We know exactly what questions are most common from our support queue we can create articles which are much better than the regular ones for those issues.
As Video-based learning is a more effective educational tool, We are trying to embed/integrate videos in knowledge articles.
Please suggest few best ways to include videos into articles.