I have two users - one is an Administrator and the other a Sales rep. I want the Sales rep to only have full access to his accounts, leads, contacts. I want the Administrator to have full access to everything on the system. I have used OWD and set the access to Private for Accounts, Leads, Contacts. However, the rep can still access accounts that don't belong to him. How do I stop that happening?
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Check the role hierarchy and Profile setting.
To answer this question you will need to answer yourself three questions
One way to figure exact cause will be query AccountShare Record with AccountId as Account that Rep should not have access and User Id as the User Id of the REP.This way share records will tell you what process giving you extra access to records