Tell me more ×
Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. It's 100% free, no registration required.
up vote 2 down vote favorite

Special characters such as ≠ or ≥ are displaying as question marks on a single customer's site.

My app is a managed package and these characters appear correctly on all other instances, so I figure there must be something wrong with the locale or encoding settings this customer's site. Does anyone know how I might access these site settings, or possibly a different cause?

share|improve this question
Can you add the site's locale info? also a site that is working info will assist. – Saariko♦ Oct 26 '12 at 19:17
This does seem an encoding issue. Ive seen this happen with the Russian Script when data was loaded in with files that didn't support utf-8 – techtrekker Oct 26 '12 at 20:19
Have you installed the critical update going around regarding html rendering and escaping? I wonder if that might affect it? – pbattisson Oct 29 '12 at 8:15
I think you have to ask Salesforce to do something with the charset - I seem to remember having an issue with a US org a few years ago. – Michael Gill Nov 5 '12 at 18:10
it's this happening on "na0" by any chance? – PepeFloyd Nov 20 '12 at 12:37

Know someone who can answer? Share a link to this question via email, Google+, Twitter, or Facebook.

Your Answer

 
discard

By posting your answer, you agree to the privacy policy and terms of service.

Browse other questions tagged or ask your own question.