I am working on coaching application for a client and the coaches (Contacts in the current system) are portal users who need to save information about their customers.
So my plan was to make customers a custom object, making the data available to all portal users and keeping it distinct from the coaches themselves.
I know there are a few specific things that you can only do with Contact records:
- Send mass emails to Contacts
- Convert Leads into Contacts
Is there any other thing that you can only do with contact records?