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Can a case be created automatically (as you can with a task) without resorting to custom code?

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Could you please explain your requirement in details? You can use Web-to-Case and Email-to-Case/On-Demand Email-to-Case to create cases from website's and customer emails. –  sfenthusiast Apr 14 '14 at 8:28
Can an activity, such as setting an opportunity to 'Won', trigger the creation of a case as part of standard functionality or does it require a custom trigger to be written? –  George Piumatti Apr 14 '14 at 9:01

2 Answers 2

You will need custom code to do what you are looking for. As of now, there is no way to create another record (with the exception of tasks) from a workflow rule.

You can also vote for the idea.


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In the current spring 14 release there is workflow to visual workflow functionality in a pilot mode. This means only a select group of customers and salesforce partners are trying this out at this time.

If that functionality is eventually released to production (#safeharbor) I believe it would enable you to also create cases (an other new records) without custom code.

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