Salesforce Stack Exchange is a question and answer site for Salesforce administrators, implementation experts, developers and anybody in-between. Join them; it only takes a minute:

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

I´m unable to delete an FAQ (solution) that is linked to a case record:

enter image description here

Clicking on delete: enter image description here

I´ve checked the Organization wide default for object "Solution" but according to the Salesforce documentation:

The organization-wide sharing default setting can’t be changed for some objects: Solutions are always Public Read/Write.

My settings about solution object: enter image description here

enter image description here

Do you know why i´m not able to do delete a solution attached to a case?

Thanks in advantage for any advice.

share|improve this question
You're trying to figure out the CaseSolution object. Not the Solution object. I believe users need to have at least read/write access to the case the solution is tied to, or possibly even full access (read/write/transfer). – sfdcfox Apr 7 '14 at 17:15
Thanks for your reply! i´m the owner of the record (case). I guess access on CaseSolution Object is controlled by case. Do you have some other idea? – Enry Apr 7 '14 at 17:23

Public Read/Write doesn't imply Delete. Check your profile settings.

share|improve this answer
Thanks a lot for your input! still no luck. I´ve updated my question to include permissions for solution object.I want just to remove the solution reference on the case. Not the solution record.Thanks again – Enry Apr 7 '14 at 17:01
Do you have edit rights on the case ? - you may need to first disconnect the solution from the case. – Samuel De Rycke Apr 7 '14 at 17:09
I´m the owner of the record (case).I´m able to edit it but not to remove the solution on the case layout. – Enry Apr 7 '14 at 17:13
Offhand, is a trigger on Case or Solution causing this error? – mrBlaQ Apr 7 '14 at 17:23
I´ve just checked in Eclipse triggers on case,solution,CaseSolution reference. Nothing,no luck :( – Enry Apr 7 '14 at 17:31
up vote 0 down vote accepted

The case layout is overridden with a Visualforce page. In my VF page i´m just using the tag apex:detail to render the case page.

The Case solution related list behaviour is controlled by Salesforce.There isn´t something that a developer can fix. After some discussion with the Salesforce support, we discovered that there is a bug related to apex:detail vf tag.

        would like to inform you that your issue has been marked as known issue and progress can be monitored at following link :

        As a workaround you can disable the Validate CSRF Token on GET Requests.

        Please refer following link for more information :
share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.