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I was wondering if there's some sort of place I can report opened tickets. I currently have one in which I haven't heard from my support guy in 2 business weeks (13 days), This ticket has been opened for over 40 days. Is there any way I can report this ticket as being lost? Maybe he left salesforce and my ticket is floating in the void?

In case someone from Salesforce is here my Case Number is 10099809.

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Is your ticket related to something unique to your salesforce org, or a more general salesforce bug (reproducible in a dev org)? –  James Feb 25 at 21:18
    
Its based on a filter lookup issue. IE: SobjectA, SobjectB. SobjectA is the parent of SobjectB. Lookup filter on SobjectA requires the id to match the lookup of the parent to from SobjectB to SobjectA. This is required as multiple SobjectBs can belong to a single SobjectA record. –  Double A Feb 25 at 21:20
    
I think the answer is a good one, but you may also want to search for your issue on here and post it as a question if you can't find the answer. –  James Feb 25 at 21:51
    
Alright, let me make a new post and I'll put it here if I can explain it enough –  Double A Feb 25 at 23:05
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1 Answer

up vote 11 down vote accepted

Bring your Account Executive in on the discussion. They want to make sure you are happy, and will follow up with support. If you are on Twitter, you can try and send a message to @Salesforce. Their social media people do a pretty good job of tracking down cases as well.

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Will try this thanks. –  Double A Feb 25 at 16:28
    
Took 4 posts to twitter over 2 days to finally get a response. Rep magically appeared after almost 20 days of silence to tell me it was product limitation and closed my ticket within 10 minutes of salesforce responding to twitter... I really can't stand salesforce's support =( –  Double A Feb 28 at 15:19
    
Bummer. Did you post your question here? Maybe we can come up with a creative solution. –  Daniel Hoechst Feb 28 at 17:59
    
Yep, it was this one... StackExchange Question –  Double A Feb 28 at 18:11
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